Narcoleptic laptop - screen goes black while working
Hi ho,
About a week ago my mac started acting strange. I'll be working and the screen will just go black. (it just did it again! Sometimes if I'm listening to music on my mac, the music will stop, so it's not just the screen going black, it's like the computer goes to sleep out of the blue.
I was trying out bittorent for the first time and I'm wondering it it's related to that, if there is something I don't know coming on to my computer from the internet, please advise. I took bittorent off and it'll still appear. A window from Opera will open, so I took Opera off my computer in case there is something downloading. I never use Opera, so I don't know why it keeps coming up.
When it goes black, sometimes if I click the power button, I'll hear the disk repower up and the screen will go on, but it isn't all the time. Once I get it started again, it may be a few minutes and it'ss do it again without warning, or it could be 10 seconds. There's no rhyme or reason.
Another thing I notice is that the laptop will get hot, and I'm wondering if it's an emergency mechanism if the computer is getting too hot.
Please help, of course, I'm dead without being able to use my computer! And this is totally messing with my productivity!
Message was edited by: madamep
Hi, madamep. A properly-functioning Powerbook should put itself to sleep (not shut down entirely) before it gets hot enough to do real damage to itself. That may be what's happening with yours, as you say it seems to be getting pretty hot.
I suggest opening Activity Monitor and seeing whether something is using a lot of CPU cycles a lot of the time, thus generating extra heat. If you find that something is, and it's something you recognize and can comfortably turn off, do so. Then see whether the unexpected-sleep problem diminishes or disappears. If there's nothing drawing heavily on your processor, are you using the Powerbook on a soft surface (bed, sofa, lap, etc.) that's inhibiting airflow around the PB's shell and through its cooling vents? If so, don't: it needs unobstructed airflow all around it, including underneath — that's why it has little rubber feet, to keep it elevated slightly above your table- or desktop. Always use it on a hard, flat surface, and if the feet have come off it, replace them with something that will provide airspace under the PB at all times. Also check to make sure the vents haven't become clogged with dust or fuzz: use canned compressed air or a household vacuum cleaner (not the brush attachment — that can generate a lot of static electricity that's dangerous to electronics) to clean the vents from the outside.
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com.apple.driver.AppleIntel8254XEthernet 2.1.3b1
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com.apple.driver.AppleACPIEC 1.3.6
com.apple.driver.AppleAPIC 1.4
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com.apple.driver.DspFuncLib 2.0.5f14
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com.apple.iokit.IOFireWireIP 2.0.3
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com.apple.kext.ATISupport 6.3.6
com.apple.iokit.AppleProfileFamily 41
com.apple.driver.AppleHDAController 2.0.5f14
com.apple.iokit.IOGraphicsFamily 2.2.1
com.apple.iokit.IOHDAFamily 2.0.5f14
com.apple.iokit.IO80211Family 320.1
com.apple.driver.AppleSMC 3.1.0d5
com.apple.driver.IOPlatformPluginFamily 4.7.0a1
com.apple.driver.AppleSMBusPCI 1.0.10d0
com.apple.iokit.IONetworkingFamily 1.10
com.apple.driver.BroadcomUSBBluetoothHCIController 2.4.5f3
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com.apple.iokit.IOBDStorageFamily 1.6
com.apple.iokit.IODVDStorageFamily 1.6
com.apple.iokit.IOCDStorageFamily 1.6.1
com.apple.iokit.IOUSBUserClient 4.2.4
com.apple.iokit.IOAHCISerialATAPI 1.2.6
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com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.TMSafetyNet 6
com.apple.kext.AppleMatch 1.0.0d1
com.apple.driver.DiskImages 289
com.apple.iokit.IOStorageFamily 1.6.3
com.apple.driver.AppleACPIPlatform 1.3.6
com.apple.iokit.IOPCIFamily 2.6.5
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Path: /Applications/Cubase 6.app/Contents/MacOS/Cubase 6
Identifier: com.steinberg.cubase
Version: 6.0.7.364 (6.0.7.364)
Code Type: X86-64 (Native)
Parent Process: launchd [144]
Date/Time: 2013-09-28 10:50:35.845 +0100
OS Version: Mac OS X 10.6.8 (10K549)
Report Version: 6
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x000000012473fd9f
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Thread 0 Crashed: Dispatch queue: com.apple.main-thread
0 ??? 0x000000012473fd9f 0 + 4906548639
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2 dyld 0x00007fff5fc04d48 dyld::link(ImageLoader*, bool, ImageLoader::RPathChain const&) + 118
3 dyld 0x00007fff5fc08f68 dlopen + 490
4 libSystem.B.dylib 0x00007fff87a9be40 dlopen + 61
5 com.apple.CoreFoundation 0x00007fff8223eef7 _CFBundleDlfcnLoadBundle + 231
6 com.apple.CoreFoundation 0x00007fff8223de97 _CFBundleLoadExecutableAndReturnError + 1191
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9 com.steinberg.cubase 0x00000001011e93f0 CSOLOISTExtendedAnalysis::~CSOLOISTExtendedAnalysis() + 71376
10 com.steinberg.cubase 0x0000000100402690 0x100000000 + 4204176
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12 com.steinberg.cubase 0x00000001011e86b7 CSOLOISTExtendedAnalysis::~CSOLOISTExtendedAnalysis() + 67991
13 com.steinberg.cubase 0x00000001011e892e CSOLOISTExtendedAnalysis::~CSOLOISTExtendedAnalysis() + 68622
14 com.steinberg.cubase 0x00000001011e8a64 CSOLOISTExtendedAnalysis::~CSOLOISTExtendedAnalysis() + 68932
15 com.steinberg.cubase 0x00000001007c68ab 0x100000000 + 8153259
16 com.steinberg.cubase 0x0000000100d149c0 0x100000000 + 13715904
17 com.steinberg.cubase 0x0000000101277b99 CSOLOISTExtendedAnalysis::~CSOLOISTExtendedAnalysis() + 654969
18 com.steinberg.cubase 0x0000000100d16dbd 0x100000000 + 13725117
19 com.steinberg.cubase 0x000000010116b048 0x100000000 + 18264136
20 com.steinberg.cubase 0x00000001000d39c4 0x100000000 + 866756
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2 libSystem.B.dylib 0x00007fff87ab07b4 _dispatch_queue_invoke + 185
3 libSystem.B.dylib 0x00007fff87ab02de _dispatch_worker_thread2 + 252
4 libSystem.B.dylib 0x00007fff87aafc08 _pthread_wqthread + 353
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1 libSystem.B.dylib 0x00007fff87aafe3c _pthread_wqthread + 917
2 libSystem.B.dylib 0x00007fff87aafaa5 start_wqthread + 13
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Thread 4:
0 libSystem.B.dylib 0x00007fff87aafa2a __workq_kernreturn + 10
1 libSystem.B.dylib 0x00007fff87aafe3c _pthread_wqthread + 917
2 libSystem.B.dylib 0x00007fff87aafaa5 start_wqthread + 13
Thread 5:
0 libSystem.B.dylib 0x00007fff87a95dda semaphore_timedwait_signal_trap + 10
1 libSystem.B.dylib 0x00007fff87ad4772 _pthread_cond_wait + 1015
2 com.apple.CoreVideo 0x00007fff82fbade6 CVDisplayLink::waitUntil(unsigned long long) + 252
3 com.apple.CoreVideo 0x00007fff82fba2a2 CVDisplayLink::runIOThread() + 644
4 com.apple.CoreVideo 0x00007fff82fb9fe3 startIOThread(void*) + 139
5 libSystem.B.dylib 0x00007fff87acefd6 _pthread_start + 331
6 libSystem.B.dylib 0x00007fff87acee89 thread_start + 13
Thread 6:
0 libSystem.B.dylib 0x00007fff87aafa2a __workq_kernreturn + 10
1 libSystem.B.dylib 0x00007fff87aafe3c _pthread_wqthread + 917
2 libSystem.B.dylib 0x00007fff87aafaa5 start_wqthread + 13
Thread 0 crashed with X86 Thread State (64-bit):
rax: 0x00000001211f4000 rbx: 0x00007fff5fc43ae8 rcx: 0x00007fff5fc019df rdx: 0x00007fff5fbfdd20
rdi: 0x00000001211f4000 rsi: 0x00000001211f4000 rbp: 0x00007fff5fbfe170 rsp: 0x00007fff5fbfdce8
r8: 0x0000000000000000 r9: 0x00007fff8abcf420 r10: 0x0000000000000000 r11: 0x00007fff8abcf420
r12: 0x00000001224521e0 r13: 0x00000001211f4000 r14: 0x000000012473fd9f r15: 0x00007fff5fbfdcf0
rip: 0x000000012473fd9f rfl: 0x0000000000010212 cr2: 0x000000012473fd9f
Binary Images:
0x100000000 - 0x1022a4fe7 +com.steinberg.cubase 6.0.7.364 (6.0.7.364) <CFFF5ABF-970D-896D-4A88-78FFF87878C1> /Applications/Cubase 6.app/Contents/MacOS/Cubase 6
0x10268c000 - 0x1026dcff7 com.apple.audio.midi.CoreMIDI 1.7.1 (42) <E7DBCE93-A637-ABA2-B623-6A76B82EE243> /System/Library/Frameworks/CoreMIDI.framework/Versions/A/CoreMIDI
0x102704000 - 0x10270aff7 com.apple.agl 3.0.12 (AGL-3.0.12) <014CA38F-CB49-8214-4C16-DF73FC6EFCE1> /System/Library/Frameworks/AGL.framework/Versions/A/AGL
0x105f00000 - 0x105f89ff2 +com.eLicenser.POSAccess-DLL ??? (1.12.1.0) <66A02345-5109-F38C-1262-D00D8189324C> /Library/Application Support/eLicenser/pos/Synsoacc.bundle/Contents/MacOS/Synsoacc
0x1170a6000 - 0x1170ccfff GLRendererFloat ??? (???) <38621D22-8F49-F937-851B-E21BD49A8A88> /System/Library/Frameworks/OpenGL.framework/Resources/GLRendererFloat.bundle/GL RendererFloat
0x11a17a000 - 0x11a30dfe7 GLEngine ??? (???) <BCE83654-81EC-D231-ED6E-1DD449B891F2> /System/Library/Frameworks/OpenGL.framework/Resources/GLEngine.bundle/GLEngine
0x11a33e000 - 0x11a730fff com.apple.ATIRadeonX3000GLDriver 1.6.36 (6.3.6) <282E53E2-ABB3-B97D-F298-6A8FE21F3A5A> /System/Library/Extensions/ATIRadeonX3000GLDriver.bundle/Contents/MacOS/ATIRade onX3000GLDriver
0x11b243000 - 0x11b249fe7 libFontStreams.A.dylib 545.0.0 (compatibility 64.0.0) <87272933-FB21-81D0-00E6-92BC3D7583FB> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libFontStreams.A.dylib
0x1211f4000 - 0x121303fff +com.steinberg.omffilter 4.0.0.179 (4.0.0.179) <C05588E9-6173-ECEF-2BF1-92AE05B78913> /Applications/Cubase 6.app/Contents/Components/omffilter.bundle/Contents/MacOS/omffilter
0x7fff5fc00000 - 0x7fff5fc3bdef dyld 132.1 (???) <69130DA3-7CB3-54C8-ABC5-423DECDD2AF7> /usr/lib/dyld
0x7fff80003000 - 0x7fff80059fe7 libTIFF.dylib ??? (???) <2DBEC120-DAA7-3789-36A2-A205BCDF2D72> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libTIFF.dylib
0x7fff8008f000 - 0x7fff8011ffff com.apple.SearchKit 1.3.0 (1.3.0) <4175DC31-1506-228A-08FD-C704AC9DF642> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchK it.framework/Versions/A/SearchKit
0x7fff80132000 - 0x7fff80179ff7 com.apple.coreui 2 (114) <923E33CC-83FC-7D35-5603-FB8F348EE34B> /System/Library/PrivateFrameworks/CoreUI.framework/Versions/A/CoreUI
0x7fff80453000 - 0x7fff8048dfff libcups.2.dylib 2.8.0 (compatibility 2.0.0) <4F2A4397-89BD-DEAC-4971-EE838FFA0964> /usr/lib/libcups.2.dylib
0x7fff80c2c000 - 0x7fff81626ff7 com.apple.AppKit 6.6.8 (1038.36) <4CFBE04C-8FB3-B0EA-8DDB-7E7D10E9D251> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
0x7fff81627000 - 0x7fff816dcfe7 com.apple.ink.framework 1.3.3 (107) <8C36373C-5473-3A6A-4972-BC29D504250F> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework /Versions/A/Ink
0x7fff8189e000 - 0x7fff81938fff com.apple.ApplicationServices.ATS 275.19 (???) <2DE8987F-4563-4D8E-45C3-2F6F786E120D> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/ATS
0x7fff8199c000 - 0x7fff81c1efff com.apple.Foundation 6.6.8 (751.63) <E10E4DB4-9D5E-54A8-3FB6-2A82426066E4> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
0x7fff81c1f000 - 0x7fff81c1fff7 com.apple.Carbon 150 (152) <C0E61968-57F3-6EE1-8524-32A18955BAF0> /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
0x7fff81c20000 - 0x7fff81c26ff7 com.apple.CommerceCore 1.0 (9.1) <3691E9BA-BCF4-98C7-EFEC-78DA6825004E> /System/Library/PrivateFrameworks/CommerceKit.framework/Versions/A/Frameworks/C ommerceCore.framework/Versions/A/CommerceCore
0x7fff81c7f000 - 0x7fff81c8cfe7 libCSync.A.dylib 545.0.0 (compatibility 64.0.0) <1C35FA50-9C70-48DC-9E8D-2054F7A266B1> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libCSync.A.dylib
0x7fff81c8d000 - 0x7fff82196ff7 com.apple.RawCamera.bundle 3.14.0 (646) <75A96BFC-1832-808B-F430-C4C9379C5A98> /System/Library/CoreServices/RawCamera.bundle/Contents/MacOS/RawCamera
0x7fff82197000 - 0x7fff821ecff7 com.apple.framework.familycontrols 2.0.2 (2020) <F09541B6-5E28-1C01-C1AE-F6A2508670C7> /System/Library/PrivateFrameworks/FamilyControls.framework/Versions/A/FamilyCon trols
0x7fff821ed000 - 0x7fff821f1ff7 libCGXType.A.dylib 545.0.0 (compatibility 64.0.0) <DB710299-B4D9-3714-66F7-5D2964DE585B> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libCGXType.A.dylib
0x7fff821f4000 - 0x7fff8236bfe7 com.apple.CoreFoundation 6.6.6 (550.44) <BB4E5158-E47A-39D3-2561-96CB49FA82D4> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
0x7fff823b7000 - 0x7fff82482fff ColorSyncDeprecated.dylib 4.6.0 (compatibility 1.0.0) <86982FBB-B224-CBDA-A9AD-8EE97BDB8681> /System/Library/Frameworks/ApplicationServices.framework/Frameworks/ColorSync.f ramework/Versions/A/Resources/ColorSyncDeprecated.dylib
0x7fff82483000 - 0x7fff824c1fe7 libFontRegistry.dylib ??? (???) <395D7C0D-36B5-B353-0DC8-51ABC0B1C030> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Resources/libFontRegistry.dylib
0x7fff824c2000 - 0x7fff82681fff com.apple.ImageIO.framework 3.0.6 (3.0.6) <92882FD3-CB3F-D0BE-DDDA-43B4BEE10F58> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/ImageIO
0x7fff82682000 - 0x7fff82686ff7 libmathCommon.A.dylib 315.0.0 (compatibility 1.0.0) <95718673-FEEE-B6ED-B127-BCDBDB60D4E5> /usr/lib/system/libmathCommon.A.dylib
0x7fff82687000 - 0x7fff82687ff7 com.apple.Accelerate 1.6 (Accelerate 1.6) <15DF8B4A-96B2-CB4E-368D-DEC7DF6B62BB> /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate
0x7fff82688000 - 0x7fff82745fff com.apple.CoreServices.OSServices 359.2 (359.2) <BBB8888E-18DE-5D09-3C3A-F4C029EC7886> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServi ces.framework/Versions/A/OSServices
0x7fff82746000 - 0x7fff82747ff7 com.apple.audio.units.AudioUnit 1.6.7 (1.6.7) <49B723D1-85F8-F86C-2331-F586C56D68AF> /System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit
0x7fff827c6000 - 0x7fff827d7ff7 libz.1.dylib 1.2.3 (compatibility 1.0.0) <97019C74-161A-3488-41EC-A6CA8738418C> /usr/lib/libz.1.dylib
0x7fff827d8000 - 0x7fff82842fe7 libvMisc.dylib 268.0.1 (compatibility 1.0.0) <AF0EA96D-000F-8C12-B952-CB7E00566E08> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libvMisc.dylib
0x7fff82843000 - 0x7fff82959ff7 libxml2.2.dylib 10.3.0 (compatibility 10.0.0) <3814FCF9-92B9-A6AB-E76A-F7021894AA3F> /usr/lib/libxml2.2.dylib
0x7fff82cad000 - 0x7fff82ccdfff com.apple.DirectoryService.Framework 3.6 (621.16) <0ED4A74A-F8FB-366D-6588-F13EA397326F> /System/Library/Frameworks/DirectoryService.framework/Versions/A/DirectoryServi ce
0x7fff82da6000 - 0x7fff82e24ff7 com.apple.CoreText 151.13 (???) <5C6214AD-D683-80A8-86EB-328C99B75322> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreText.framework/Versions/A/CoreText
0x7fff82e25000 - 0x7fff82f5afff com.apple.audio.toolbox.AudioToolbox 1.6.7 (1.6.7) <F4814A13-E557-59AF-30FF-E62929367933> /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
0x7fff82fb5000 - 0x7fff82fb7fff com.apple.print.framework.Print 6.1 (237.1) <CA8564FB-B366-7413-B12E-9892DA3C6157> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framewo rk/Versions/A/Print
0x7fff82fb8000 - 0x7fff82fddff7 com.apple.CoreVideo 1.6.2 (45.6) <E138C8E7-3CB6-55A9-0A2C-B73FE63EA288> /System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo
0x7fff82fde000 - 0x7fff8311cfff com.apple.CoreData 102.1 (251) <9DFE798D-AA52-6A9A-924A-DA73CB94D81A> /System/Library/Frameworks/CoreData.framework/Versions/A/CoreData
0x7fff8311d000 - 0x7fff831cdfff edu.mit.Kerberos 6.5.11 (6.5.11) <085D80F5-C9DC-E252-C21B-03295E660C91> /System/Library/Frameworks/Kerberos.framework/Versions/A/Kerberos
0x7fff831ce000 - 0x7fff8328ffef com.apple.ColorSync 4.6.8 (4.6.8) <7DF1D175-6451-51A2-DBBF-40FCA78C0D2C> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ColorSync.framework/Versions/A/ColorSync
0x7fff832c0000 - 0x7fff8339dfff com.apple.vImage 4.1 (4.1) <C3F44AA9-6F71-0684-2686-D3BBC903F020> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.fr amework/Versions/A/vImage
0x7fff8339e000 - 0x7fff8339eff7 com.apple.vecLib 3.6 (vecLib 3.6) <96FB6BAD-5568-C4E0-6FA7-02791A58B584> /System/Library/Frameworks/vecLib.framework/Versions/A/vecLib
0x7fff8339f000 - 0x7fff8369dfff com.apple.HIToolbox 1.6.5 (???) <AD1C18F6-51CB-7E39-35DD-F16B1EB978A8> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.fra mework/Versions/A/HIToolbox
0x7fff8369e000 - 0x7fff836c0ff7 libexpat.1.dylib 7.2.0 (compatibility 7.0.0) <8EC31253-B585-D05E-F35D-AE3292FB790B> /usr/lib/libexpat.1.dylib
0x7fff83722000 - 0x7fff8376bfef libGLU.dylib ??? (???) <B0F4CA55-445F-E901-0FCF-47B3B4BAE6E2> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLU.dylib
0x7fff8376c000 - 0x7fff83851fef com.apple.DesktopServices 1.5.11 (1.5.11) <39FAA3D2-6863-B5AB-AED9-92D878EA2438> /System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/Desk topServicesPriv
0x7fff8389f000 - 0x7fff838e2ff7 libRIP.A.dylib 545.0.0 (compatibility 64.0.0) <5FF3D7FD-84D8-C5FA-D640-90BB82EC651D> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libRIP.A.dylib
0x7fff83904000 - 0x7fff83904ff7 com.apple.ApplicationServices 38 (38) <10A0B9E9-4988-03D4-FC56-DDE231A02C63> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Application Services
0x7fff83914000 - 0x7fff83af6fef libType1Scaler.dylib ??? (???) <7892C4D7-3E5E-D7DA-AA4E-8D4ACED143D9> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Resources/libType1Scaler.dylibI havent had the exact same problem as you but I am having a similar problem where lately I noticed when working in Pro Tools (mainly because I use my mac pro for audio work) or even when on the internet whatever it may be that my screen has been flickering a little bit or gets slightly glitchy.
Yesterday upon startup for the first time the screen went black. Had to do a force shutdown. Unplugged all external devices. Reset everything as well. Slowly checked everything was on the phone with Apple even during the process. Seemed to correct the issue. Then of course I get off the phone, restarted my computer and it goes black randomly again.
Rebooted fine. Checked all my hard disks internal and external, verified and repaired permissions on main drive and clone. Since then nothing yet...But I still feel its either the Video Card or the Monitor as everything else is fully operational.
I plan on taking it in to look at as my applecare is up in November but I cant point my finger on it. And really am trying to avoid lugging the mac pro and monitor in at the same time...(Not the easiest thing with lack of parking in nyc..)
If the display was dying I feel like it would have konked out already.
The funny thing is I have had to replace video cards and monitors in the past but this time I cant quite figure out what the **** is going on.
I am leaning towards the video card as I noticed it flickered a little when opening plug in windows in pro tools or multiple windows in sfari but it doesnt make sense.
Worst part is I cant do a hardware test cause for some reason this computer doesnt have the software installed. It does nothing when I hold down the D button...
I totally baffled but the randomness of this. -
Laptop screen goes completely black but shows that it's still on
Hello everyone, i'm in need of serious help!
I bought this laptop over 2 years ago (October of 2008 to be somewhat exact). It's a Windows Vista Home Premium, with service pack 2.
its an HP pavilion dv7 notebook pc
processor: AMD Turion (tm) X2 Dual-Core Mobile RM-70 2.00 GHz
Ram: 4GB
system type: 64-bit operating system
im assuming the video card information are as follow:
name: ATI Radeon HD 3200 Graphics
chip type: ATI Radeon HD 3200 Graphics (0x9612)
DAC type: Internal DAC (400MHz)
total memory: 1914MB
memory: 3836MB RAM
page file: 2163MB used, 5732MB available
current display is 1440 x 900 (32 bit)(60Hz)
directx version: directx 11
with that being said... here's my dilemma...
Each time i play the video game, "World of warcraft", my laptop's screen goes completely black but it shows as if though it is still on. I can't see the screen but it shows that it is still on by the little lights on the bottom of the screen.
I took my laptop to a family friend who knows a lot about computers to see if they can fix it for me. They told me that everything was running fine, everything is okay, the ram, memory, graphic card, everything passed the test, and it was not over heating... there was nothing wrong with my laptop. They THOUGHT it could be the motherboard, so they tried it, but in the end, it wasn't. Unfortunately the problem was not solved.
I played World of warcraft on this laptop before. When i first bought it. It ran smoothly and gave me no problem whatsoever. I'm clueless is to though why it's giving me problems NOW.
Could anyone please please pleaseeeee help me? i have given up already. I have done everything i could. Please help me! i believe i have done a total one 1 or 2 system restore to factory settings, the 2nd one was recently (probably a month ago) and i'm not sure if maybe perhaps i needed to DL something else? i have DL all the updates that microsoft offered to me when needed and when it was necessary, but this particularly problem was never fixed.
someone please help me! Thank you so much!erichon99,
I think i may have found MY solution but i have yet to test it out... No one helped me. No one at all. I took my PC to a family friend company and they did everything for me: ran tests to see if my laptop is up to date with everything, removed graphic card and put a better one and nothing still. They thought it was my mother board but they ran tests again and everything on my laptop past the test. My graphic card was fine, ram was perfect, memory was perfect, everything everything on my laptop was perfect. They couldn't find out what was the problem. I took it to best buy and not even them could help me. When i was about to give up, my fiance, he did some research and found this guy on youtube who does LIVE recordings and answers people's questions. My fiance asked the question and he got serveral responses. Out of 10, i would say about 2 or 3 of them mentioned, "it's the power cord" the rest said it might be virus, or a card is not working properly, etc. You can give it a shot (buying a new power cord) those who told my fiance that it could be my power cord, said to get those power cord that has a fan in them.
I think this makes sense because my screen goes black only when i'm playing a game. even when i play cityville on facebook it goes that black screen, but it doesn't go black, it does that pixelated, rainbow, warning bar, thingy (i hope you know what i mean lol) and when i touch my power cord to my laptop it is BURNING hot. What i do is, when my battery is fully charge, i disconnect and play my game, and to not lose any docs i left open, i close my games, and plug back in. I've been lazy to find another power cord lol i guess i should start now, huh? lol
i hope this help. I would say (if you've done everything like how i did) buy a power cord that matches your laptop, but with a FAN in it (i was told it's the best and you'll never have that problem of freezing or whatever)
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