Narration audio is not importing with PPTX

Using PPT 2013 and Cap 7.0.1.237, importing a PPTX is not importing the audio narration. I've tested with and without High Fidelity and Slide Duration checked. Is this still a known issue? What else can I check? Thanks.

Does the video clip have any audio when it is opened into the viewer from the browser? What are the exact item properties of the video clip you're talking about?

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