NAS cannot connect to Slacker or vTuner

I have 2 NAS-SV20i systems (Network Audio System/Server). Earlier this year I posted that both systems were no longer connecting to Slacker. Sony Tech Support did not resolve the issue and stopped responding to my questions. Now, both systems have stopped connecting to vTuner.
Once again I have checked to make sure the firmware is up to date. I have unregistered and re-registered on the Slacker site but this did not resolve the issue. The only other app that works on the system is the Pandora app. I have confirmed that both systems can connect to Pandora, so I know the NAS is reaching outside of my home network.
I would appreciate help resolving this issue. I used Slacker daily until it failed. Then I used vTuner almost as frequently until it also failed. I'm becoming very disappointed in the Sony product at this point, these apps were a major reason why I bought the systems in the first place and it seems that Sony is not maintaining support for them.
Thanks,
Paul

This thread appears to have died. I tried working with technical support over the phone, but I kept getting routed to the "wrong person". Back to the message board I guess. Since originally posting I've done more trouble shooting:
I have 2 NAS-SV20i in my house with different Slacker accounts. Neither one can connect to the app
All other apps (Pandora, vTuner) work on both systems
Both Slacker accounts are active and are registered to the NAS-SV20i. I have re-registered both systems to Slacker and still cannot connect
The firmware on the NAS-SV20I are all up to date
I feel like I am out of things to try on my side, I still need help from Sony on this one!
Anyone else having trouble connecting to the Slacker App?

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NAS-SV20i cannot connect to Slacker service

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This thread appears to have died. I tried working with technical support over the phone, but I kept getting routed to the "wrong person". Back to the message board I guess. Since originally posting I've done more trouble shooting:
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I use ping to try some IP. And I find I connect to local machine only.
Do I miss some configuration ?
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--- 172.27.13.254 ping statistics ---
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0.0.0.0 172.27.13.254 0.0.0.0 UG 204 0 0 eth2
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PING 172.27.13.254 (172.27.13.254) 56(84) bytes of data.
--- 172.27.13.254 ping statistics ---
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--- 172.27.13.254 ping statistics ---
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Hi,
I have 2 network interface.
The eth1 is for test only. It is connected to a 8 port LAN switch, and there are 2 NAS connected to this switch.
I use eth2 to connect to internet, for example, update system. I try to disable eth1, but it is still not work.
ip addr
1: lo: <LOOPBACK,UP,LOWER_UP> mtu 16436 qdisc noqueue state UNKNOWN
link/loopback 00:00:00:00:00:00 brd 00:00:00:00:00:00
inet 127.0.0.1/8 scope host lo
inet6 ::1/128 scope host
valid_lft forever preferred_lft forever
3: eth1: <BROADCAST,MULTICAST,UP,LOWER_UP> mtu 1500 qdisc pfifo_fast state UP qlen 1000
link/ether 00:e0:81:27:32:61 brd ff:ff:ff:ff:ff:ff
inet 10.10.12.50/24 brd 10.10.12.255 scope global eth1
inet6 fe80::2e0:81ff:fe27:3261/64 scope link
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4: eth2: <BROADCAST,MULTICAST,UP,LOWER_UP> mtu 1500 qdisc pfifo_fast state UP qlen 1000
link/ether 00:07:e9:01:a1:36 brd ff:ff:ff:ff:ff:ff
inet 172.27.12.23/23 brd 172.27.13.255 scope global eth2
inet6 fe80::207:e9ff:fe01:a136/64 scope link
valid_lft forever preferred_lft forever
ip link
1: lo: <LOOPBACK,UP,LOWER_UP> mtu 16436 qdisc noqueue state UNKNOWN mode DEFAULT
link/loopback 00:00:00:00:00:00 brd 00:00:00:00:00:00
2: eth0: <NO-CARRIER,BROADCAST,MULTICAST,UP> mtu 1500 qdisc pfifo_fast state DOWN mode DEFAULT qlen 1000
link/ether 00:e0:81:27:32:60 brd ff:ff:ff:ff:ff:ff
3: eth1: <BROADCAST,MULTICAST,UP,LOWER_UP> mtu 1500 qdisc pfifo_fast state UP mode DEFAULT qlen 1000
link/ether 00:e0:81:27:32:61 brd ff:ff:ff:ff:ff:ff
4: eth2: <BROADCAST,MULTICAST,UP,LOWER_UP> mtu 1500 qdisc pfifo_fast state UP mode DEFAULT qlen 1000
link/ether 00:07:e9:01:a1:36 brd ff:ff:ff:ff:ff:ff
Last edited by guardkuo (2012-12-22 10:52:35)

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Hi I am lost,
Since I had an IP conflict within my network, I cannot connect my synology DS212 NAS anymore to my mac book pro. The strange thing is that I have no issue with connecting with eacht other device to the nas like windows laptop Iphone Ipad. I think there is still something wrong with IP addresses but when I run the synology assistant to find the NAS, the ip address is located but get's the message the connection failed
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we make the Application Management for a Customer PI System.
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NAS cannot connect to Slacker or vTuner

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