NAT Support for Finesse

Hi,
I have a customer who wants VPN less access to Finesse server for agents from remote locations and for home agents.. we are thinking of using NAT here.
Summary of the Architecture: 2 DCs (UCCE Side A and Side B), centralized call termination, VGs in DCs, VXML gateways also in DCs. 9 agent locations connected via MPLS links to DCs, 1 outsourced agent location with 100 agents ( planning to go for mobile agents for outsourced agents)
It is mentioned in the below link that Finesse supports basic NAT between Finesse server and Finesse clients
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/finesse/finesse_1051/release/notes/CFIN_BK_R34A18D2_00_release-notes-for-cisco-finesse-1051/CFIN_BK_R34A18D2_00_release-notes-for-cisco-finesse_chapter_00.html#CFIN_RF_N6A0AC5F_00
I don't have much understanding of security concepts.. so looking for some help here.
1. Does NAT (one to mapping) between Finesse server and Finesse client means, each of the Finesse clients will also need one unique public ip mapped to each of the agent PCs?
2. What are the benefits and drawbacks of using Nating approach instead of using VPN access to Finesse servers?
3. Since it is mentioned that one to many mapping between Finesse servers and Finesse clinets is not supported, need to understand with an example of one to many scenario in contact enter world.
Thanks
Nirmal

Hi, we have a similar setup for one of my clients and NAT works for us, for both inshouse and outsource sites which connects to us via the Public.
1. Does NAT (one to mapping) between Finesse server and Finesse client means, each of the Finesse clients will also need one unique public ip mapped to each of the agent PCs?
Ans. Why Public IPs? How is that one outsourced company connecting into the DCs network?
2. What are the benefits and drawbacks of using Nating approach instead of using VPN access to Finesse servers?
Ans. We tested both, and I think VPN works better as when they VPN they are technicaly a part of the network and then can access Finesse locally,
3. Since it is mentioned that one to many mapping between Finesse servers and Finesse clinets is not supported, need to understand with an example of one to many scenario in contact enter world.
Ans. One to many is when for eg 10 PCs behinds NAT but they talk to Finesse server as only 1 IP and teh NAT table manages the sessions to these 10 Finesse client PCs. One to One is when every PC gets a NATed IP to talk to outside workd / Finesse.
Kartik

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    http://www.apple.com/support/bootcamp/
    Boot Camp Assistant is already on your computer. You just need to buy Windows. Read the instructions and help files very carefully. Back up your data before taking on this task.

  • The trial period for this product has expired or Secure Store Shared Service is not supported for this SKU - SharePoint Foundation 2013

    After sucessfulling installing the SharePoint Foundation 2013, when i try to access the Secure Stored Service Application i get the below error
    11/16/2012 18:13:02.84  w3wp.exe (0x1774)                        0x15E8 Secure Store Service         
     Secure Store                   g0n6 High     The trial period for this product has expired or this feature is not supported in this SKU. b3b6e19b-7de2-e016-ad32-0fc975829ef0
    11/16/2012 18:13:02.84  w3wp.exe (0x1774)                        0x15E8 SharePoint Foundation        
     General                        8nca Medium   Application error when access /_admin/sssvc/ManageSSSvcApplication.aspx, Error=The
    trial period for this product has expired or Secure Store Shared Service is not supported for this SKU.   at Microsoft.Office.SecureStoreService.Server.SecureStoreServiceApplicationProxy.Execute[T](String operationName, Boolean validateCanary, ExecuteDelegate`1
    operation)     at Microsoft.Office.SecureStoreService.Server.SecureStoreServiceApplicationProxy.IsMasterSecretKeyPopulated()     at Microsoft.Office.SharePoint.ClientExtensions.SecureStoreAdministration.SSSAdminHelper.EnsurePrerequisite(SecureStoreServiceApplicationProxy
    proxy, String& errorMessage)     at Microsoft.Office.SharePoint.ClientExtensions.SecureStoreAdministration.ManageSSSvcApplication.InitializeGridView()     at Microsoft.Office.SharePoi... b3b6e19b-7de2-e016-ad32-0fc975829ef0
    11/16/2012 18:13:02.84* w3wp.exe (0x1774)                        0x15E8 SharePoint Foundation        
     General                        8nca Medium   ...nt.ClientExtensions.SecureStoreAdministration.ManageSSSvcApplication.OnLoad(EventArgs
    e)     at System.Web.UI.Control.LoadRecursive()     at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint) b3b6e19b-7de2-e016-ad32-0fc975829ef0
    11/16/2012 18:13:02.84  w3wp.exe (0x1774)                        0x15E8 SharePoint Foundation        
     Runtime                        tkau Unexpected Microsoft.Office.Server.ProductExpiredException: The trial period for this product
    has expired or Secure Store Shared Service is not supported for this SKU.    at Microsoft.Office.SecureStoreService.Server.SecureStoreServiceApplicationProxy.Execute[T](String operationName, Boolean validateCanary, ExecuteDelegate`1 operation)    
    at Microsoft.Office.SecureStoreService.Server.SecureStoreServiceApplicationProxy.IsMasterSecretKeyPopulated()     at Microsoft.Office.SharePoint.ClientExtensions.SecureStoreAdministration.SSSAdminHelper.EnsurePrerequisite(SecureStoreServiceApplicationProxy
    proxy, String& errorMessage)     at Microsoft.Office.SharePoint.ClientExtensions.SecureStoreAdministration.ManageSSSvcApplication.InitializeGridView()     at Microsoft.Office.SharePoint.ClientExtensions.SecureSto... b3b6e19b-7de2-e016-ad32-0fc975829ef0
    11/16/2012 18:13:02.84* w3wp.exe (0x1774)                        0x15E8 SharePoint Foundation        
     Runtime                        tkau Unexpected ...reAdministration.ManageSSSvcApplication.OnLoad(EventArgs e)    
    at System.Web.UI.Control.LoadRecursive()     at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint) b3b6e19b-7de2-e016-ad32-0fc975829ef0
    11/16/2012 18:13:02.84  w3wp.exe (0x1774)                        0x15E8 SharePoint Foundation        
     General                        ajlz0 High     Getting Error Message for Exception System.Web.HttpUnhandledException
    (0x80004005): Exception of type 'System.Web.HttpUnhandledException' was thrown. ---> Microsoft.Office.Server.ProductExpiredException: The trial period for this product has expired or Secure Store Shared Service is not supported for this SKU.    
    at Microsoft.Office.SecureStoreService.Server.SecureStoreServiceApplicationProxy.Execute[T](String operationName, Boolean validateCanary, ExecuteDelegate`1 operation)     at Microsoft.Office.SecureStoreService.Server.SecureStoreServiceApplicationProxy.IsMasterSecretKeyPopulated()    
    at Microsoft.Office.SharePoint.ClientExtensions.SecureStoreAdministration.SSSAdminHelper.EnsurePrerequisite(SecureStoreServiceApplicationProxy proxy, String& errorMessage)     at Microsoft.Office.Sha... b3b6e19b-7de2-e016-ad32-0fc975829ef0
    11/16/2012 18:13:02.84* w3wp.exe (0x1774)                        0x15E8 SharePoint Foundation        
     General                        ajlz0 High     ...rePoint.ClientExtensions.SecureStoreAdministration.ManageSSSvcApplication.InitializeGridView()    
    at Microsoft.Office.SharePoint.ClientExtensions.SecureStoreAdministration.ManageSSSvcApplication.OnLoad(EventArgs e)     at System.Web.UI.Control.LoadRecursive()     at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint,
    Boolean includeStagesAfterAsyncPoint)     at System.Web.UI.Page.HandleError(Exception e)     at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)    
    at System.Web.UI.Page.ProcessRequest(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)     at System.Web.UI.Page.ProcessRequest()     at System.Web.UI.Page.ProcessRequest(HttpContext context)    
    at System.Web.Htt... b3b6e19b-7de2-e016-ad32-0fc975829ef0
    11/16/2012 18:13:02.84* w3wp.exe (0x1774)                        0x15E8 SharePoint Foundation        
     General                        ajlz0 High     ...pApplication.CallHandlerExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute()    
    at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously) b3b6e19b-7de2-e016-ad32-0fc975829ef0
    11/16/2012 18:13:02.86  w3wp.exe (0x1774)                        0x15E8 SharePoint Foundation        
     General                        aat87 Monitorable   b3b6e19b-7de2-e016-ad32-0fc975829ef0
    Is it a bug or any issue in configuration?
    Raghavendra Shanbhag | Blog: http://moss-solutions.blogspot.com
    Please click "Propose As Answer " if a post solves your problem or "Vote As Helpful" if a post has been useful to you.
    Disclaimer: This posting is provided "AS IS" with no warranties.

    Hello
    something should be related wuith this service, take a llok at my visual studio output whne I try to deplay and autohosted sharepoint app: (anyone can help)
    1>------ Build started: Project: MySharePointAppWeb, Configuration: Debug Any CPU ------
    1>  MySharePointAppWeb -> C:\_works\visual studio 2012\Projects\MySharePointApp\MySharePointAppWeb\bin\MySharePointAppWeb.dll
    2>------ Build started: Project: MySharePointApp, Configuration: Debug Any CPU ------
    2>C:\_works\visual studio 2012\Projects\MySharePointApp\MySharePointAppWeb\Web.Debug.config(34,4): warning : No element in the source document matches '/configuration/connectionStrings'
    2>  Transformed Web.config using C:\_works\visual studio 2012\Projects\MySharePointApp\MySharePointAppWeb\Web.Debug.config into obj\Debug\TransformWebConfig\transformed\Web.config.
    2>  Auto ConnectionString Transformed obj\Debug\TransformWebConfig\transformed\Web.config into obj\Debug\CSAutoParameterize\transformed\Web.config.
    2>  Copying all files to temporary location below for package/publish:
    2>  obj\Debug\Package\PackageTmp.
    2>  Packaging into C:\_works\visual studio 2012\Projects\MySharePointApp\MySharePointApp\obj\WebDeploy\MySharePointApp.Web.zip.
    2>  Adding sitemanifest (sitemanifest).
    2>  Adding IIS Application (C:\_works\visual studio 2012\Projects\MySharePointApp\MySharePointAppWeb\obj\Debug\Package\PackageTmp)
    2>  Creating application (C:\_works\visual studio 2012\Projects\MySharePointApp\MySharePointAppWeb\obj\Debug\Package\PackageTmp)
    2>  Adding virtual path (C:\_works\visual studio 2012\Projects\MySharePointApp\MySharePointAppWeb\obj\Debug\Package\PackageTmp)
    2>  Adding directory (C:\_works\visual studio 2012\Projects\MySharePointApp\MySharePointAppWeb\obj\Debug\Package\PackageTmp).
    2>  Adding directory (C:\_works\visual studio 2012\Projects\MySharePointApp\MySharePointAppWeb\obj\Debug\Package\PackageTmp\bin).
    2>  Adding directory (C:\_works\visual studio 2012\Projects\MySharePointApp\MySharePointAppWeb\obj\Debug\Package\PackageTmp\bin\en).
    2>  Adding file (C:\_works\visual studio 2012\Projects\MySharePointApp\MySharePointAppWeb\obj\Debug\Package\PackageTmp\bin\en\Microsoft.IdentityModel.resources.dll).
    2>  Adding file (C:\_works\visual studio 2012\Projects\MySharePointApp\MySharePointAppWeb\obj\Debug\Package\PackageTmp\bin\Microsoft.IdentityModel.dll).
    2>  Adding file (C:\_works\visual studio 2012\Projects\MySharePointApp\MySharePointAppWeb\obj\Debug\Package\PackageTmp\bin\Microsoft.IdentityModel.Extensions.dll).
    2>  Adding file (C:\_works\visual studio 2012\Projects\MySharePointApp\MySharePointAppWeb\obj\Debug\Package\PackageTmp\bin\Microsoft.SharePoint.Client.dll).
    2>  Adding file (C:\_works\visual studio 2012\Projects\MySharePointApp\MySharePointAppWeb\obj\Debug\Package\PackageTmp\bin\Microsoft.SharePoint.Client.Runtime.dll).
    2>  Adding file (C:\_works\visual studio 2012\Projects\MySharePointApp\MySharePointAppWeb\obj\Debug\Package\PackageTmp\bin\MySharePointAppWeb.dll).
    2>  Adding file (C:\_works\visual studio 2012\Projects\MySharePointApp\MySharePointAppWeb\obj\Debug\Package\PackageTmp\bin\MySharePointAppWeb.pdb).
    2>  Adding file (C:\_works\visual studio 2012\Projects\MySharePointApp\MySharePointAppWeb\obj\Debug\Package\PackageTmp\packages.config).
    2>  Adding directory (C:\_works\visual studio 2012\Projects\MySharePointApp\MySharePointAppWeb\obj\Debug\Package\PackageTmp\Pages).
    2>  Adding file (C:\_works\visual studio 2012\Projects\MySharePointApp\MySharePointAppWeb\obj\Debug\Package\PackageTmp\Pages\Default.aspx).
    2>  Adding directory (C:\_works\visual studio 2012\Projects\MySharePointApp\MySharePointAppWeb\obj\Debug\Package\PackageTmp\Scripts).
    2>  Adding file (C:\_works\visual studio 2012\Projects\MySharePointApp\MySharePointAppWeb\obj\Debug\Package\PackageTmp\Scripts\jquery-1.7.1.js).
    2>  Adding file (C:\_works\visual studio 2012\Projects\MySharePointApp\MySharePointAppWeb\obj\Debug\Package\PackageTmp\Scripts\jquery-1.7.1.min.js).
    2>  Adding file (C:\_works\visual studio 2012\Projects\MySharePointApp\MySharePointAppWeb\obj\Debug\Package\PackageTmp\Scripts\_references.js).
    2>  Adding file (C:\_works\visual studio 2012\Projects\MySharePointApp\MySharePointAppWeb\obj\Debug\Package\PackageTmp\Web.config).
    2>  Adding ACL's for path (C:\_works\visual studio 2012\Projects\MySharePointApp\MySharePointAppWeb\obj\Debug\Package\PackageTmp)
    2>  Adding ACL's for path (C:\_works\visual studio 2012\Projects\MySharePointApp\MySharePointAppWeb\obj\Debug\Package\PackageTmp)
    2>  Adding declared parameter 'IIS Web Application Name'.
    2>  Package "MySharePointApp.Web.zip" is successfully created as single file at the following location:
    2>  file:///C:/_works/visual%20studio%202012/Projects/MySharePointApp/MySharePointApp/obj/WebDeploy
    2>  To get the instructions on how to deploy the web package please visit the following link:
    2>  http://go.microsoft.com/fwlink/?LinkId=124618
    2>  Sample script for deploying this package is generated at the following location:
    2>  C:\_works\visual studio 2012\Projects\MySharePointApp\MySharePointApp\obj\WebDeploy\MySharePointApp.Web.deploy.cmd
    2>  For this sample script, you can change the deploy parameters by changing the following file:
    2>  C:\_works\visual studio 2012\Projects\MySharePointApp\MySharePointApp\obj\WebDeploy\MySharePointApp.Web.SetParameters.xml
    2>  Successfully created package at: C:\_works\visual studio 2012\Projects\MySharePointApp\MySharePointApp\bin\Debug\app.publish\1.0.0.0\MySharePointApp.app
    3>------ Deploy started: Project: MySharePointApp, Configuration: Debug Any CPU ------
    3>Active Deployment Configuration: Deploy App for SharePoint
    3>Uninstall app for SharePoint:
    3>  Skipping the uninstall step because the app for SharePoint is not installed on the server.
    3>Install app for SharePoint:
    3>  Uploading the app for SharePoint...
    3>  Creating a trusted root authority in SharePoint for IIS Express.
    3>  Installation is in progress (00:00:00)
    3>  Installation is in progress (00:00:01)
    3>  Installation is in progress (00:00:02)
    3>  Installation is in progress (00:00:03)
    3>  Installation is in progress (00:00:05)
    3>  Installation is in progress (00:00:06)
    3>  App failed to install, cleaning up...
    3>  App installation cleanup failed due to errors.  Please see the app on the SharePoint site’s “Site Contents” page for details.
    3>  App installation encountered the following errors:
    3> 
    3>  @"Error 1
    3>        CorrelationId: ceeeafab-3834-40ea-b360-c29d103e2248
    3>        ErrorDetail: The remote hosting service is not configured.
    3>        ErrorType: Configuration
    3>        ErrorTypeName: Configuration
    3>        ExceptionMessage: The trial period for this product has expired or Secure Store Shared Service is not supported for this SKU.
    3>        Source: RemoteWebSite
    3>        SourceName: Remote Web Site Deployment
    3> 
    3>  @"Error 2
    3>        CorrelationId: ceeeafab-3834-40ea-b360-c29d103e2248
    3>        ErrorDetail: The remote hosting service is not configured.
    3>        ErrorType: Configuration
    3>        ErrorTypeName: Configuration
    3>        ExceptionMessage: The trial period for this product has expired or Secure Store Shared Service is not supported for this SKU.
    3>        Source: RemoteWebSite
    3>        SourceName: Remote Web Site Deployment
    3>Error occurred in deployment step 'Install app for SharePoint': Failed to install app for SharePoint. Please see the output window for details.
    ========== Build: 2 succeeded, 0 failed, 0 up-to-date, 0 skipped ==========
    ========== Deploy: 0 succeeded, 1 failed, 0 skipped ==========

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