Nation-wide broadband outage last night??

My service went off last night at 7pm and stayed off. On calling technical support this morning I was told that the whole of the UK suffered the outage.....is this true?

I live in Manchester(0161) and my broadband and BT Vision went off at just after 11 am Saturday morning.On phoning the BT Status line I was informed that BT was aware of a temporary problem and this message would be updated when the problem was fixed.Two updates at around 3pm and 5pm followed but the problem had still not been fixed.On phoning the BT tech help line around 7pm the automated message informed me there was a "major incident".Finally My Broadband and BT Vision came back on at 11.30pm.All I can say it's a good job I also have Sky + HD (Sky World)

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Lost of broadband connection since last night - wh...

The broadband connection seems to be on the yoyo lately as we lose the broadband connection on and off for the past few months. It was not really an issue (although, it's still annoying) until last night when we completely lost the broadband connection. Still not a beep this morning.
We've switched the modem on and off a few times - still no luck. So, now it is just blinking saying its on with no light on the DSL nor the Ethernet.
What is going on with BT broadband?
My boyfriend works from home and he relies on the internet to do his job. As the internet is down, there's nothing that he can do. This is frustrating.
Is there a mechanism where one can find out if the exchange is down or something? From my past experience of dealing with the help desk, it was frustrating as they first attempted to 'fix' the modem. After having switched between various people in the help desk, it was then realised that the exchange was down.
A few weeks back, I've read on BBC online that lost of BT broadband customers are experiencing bad connection like me....can anyone shed any light on this?
Thanks.

Hi if the Ethernet light is not glowing then you have a fault with your hub/ router that is nothing to do with any part of the Bt network you could try pressing the factory reset button and see if that resolves the problem but it sounds like the hub has a fault not your broadband connection the item on BBC on line refered to a problem at a major exchange in Birmingham that was resolved within 24 hours so that is not related at all try my suggestions but it sounds like yo need a new hub / router if you know any one else on Bt broadband you could ask to borrow there hub to use as a test
You can check broadband status two ways 1 use the stays web site details of how to access it can be found in the stickies at the top of this board or by phoning the automated status line on 08001690199
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

Is Siri Still Down? It is down since last night!! Anybody else?

Since last night Siri has been out.. I wonder if there are others with the same problem I am having.

Siri been working very good the last few days for me. Seems even better since the 5.0.1 update. The only outage I have experienced was a week ago thursday, but a phone restart fixed it. However, my brother in law called last night and said his had been down since yesterday morning. This makes me think that users are being scaled across multiple server farms and locations. I am preorderd and had my phone setup the first day of release. My brother in law has only had his about a week. Note, that Apple is still building the back end of this and scalling massive amount of users into the system everyday and likely why they were very specific about calling it "beta". I have worked technology business for years and Siri is very impressive but likely not trivial to scale especially with the variety and unknowns that occur in the network traffic.

BT Infinity - stopped working last night

My BT Infinity connection stopped working last night and BT Home hub is showing green , sometimes flashing green or solid green. Recently I have a a cross line on the phone line intermittently and several small outages of Infinity connection too. Can you help please?
Has the BT Home Hub 4 packed up? Will BT replace this or am I responsible for its cost & replacement? Openreach are coming in a few days.
Can anyone help please.

I suggest you try a factory reset of the hub
http://bt.custhelp.com/app/answers/detail/a_id/11386/~/how-do-i-reset-my-bt-home-hub-to-its-factory-...
If you found this post helpful, please click on the star on the left
If not, I'll try again

HT204088 i get an ERROR when tying to sign in,cant use my 25 bucs itune card I bought last night,someone help me PLEASE!!!!!

help Ive bought a 25 dollor itunes card i cannot seem to use because when I sign in it goes to error,ive been at this since last night and still cant figure out how and why I cant puchase music from itunes with a dell laptop.Im pacient but aggravated,any help out there in the world?

Hi Zak.
I have a cable 3 broadband connection with 100mbps download and 2.33mbps upload. On Windows 7 Home premium SP1 system on my desktop.
My internet connection is personal connection.
Since posting this issue I have uninstalled my creative cloud software and reinstalled it, and it seems to working now, with the exception of having to always sign in to my account all the time.

Running fine for months, then last night no connec...

My connection has been running fine for around 6 months now, nothing changed.
At around 12am last night my connection suddenly dropped.
The lights on the modem where on, but the light on the hub went orange.
I turned off the hub and waited for it to connect, still nothing, orange then red light eventually.
I turned both the modem and hub off, waited for them to come on again, but still orange/red light on the hub and greens every where else.
I turned them off again and back on, this time the hub connected to the modem and I had all green lights, success I thought, wrong.
Still no Internet connection. I ended up turning the equipment off overnight.
Someone told me there where some planned engineering works on the network which are the cause of the outage.
Any confirmation? I'm on the Golders Green exchange / London.

http://www.bt.com/help/servicestatus

I am trying to open Firefox. I have changed from Beta to 3.6, neither came up on my Icon. got to registration which last night was told that it was authenticated now can't get any help. Please no more lists I need person to help me. Can't get Chats

Firefox will not open. If I click the icon I get a less than oe second flash of Firefox on the bar and then its quickly changes to Finder.
I have tried many different User names/Passwords that I no longer know which one is used. Please I have spent hours just trying to get connected to Firefox and cannot do it. I need to open Firefox for some documents for my job or I will lose the job. I wrote
all of this to you last night and was told than I was connected. Today I connected the old proxy and think that I have cleared that up. Should I drop the old Icon in trash, throw it away and start with either 3.6 or beta. I really need some help and will
of necessity being going out shortly. What shall I do? Help

Nobody can help you without proper system and version information or other technical details. if the update is botched, then run the cleaner tool and reinstall from scratch.
Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6
Mylenium

I installed the latest version of Firefox last night. It worked 3-4 times flawlessly. Now, it crashes at startup and gives me a box with crash detail report. How can I fix this?

I have a brand new HP dv8t laptop that is straight from the manufacturer 2 days ago.
Last night, I attempted to download and installed the latest version of Firefox. After installing, it worked great for an hour or so (3.4 different sessions).
Then, this morning when I came back to the computer, Firefox crashes at startup and gives me the option of finding a solution online or quitting the program.
How aggravating!
I have installed this same version on 2 other computers that I own, without any issue.
I have attempted to uninstall Firefox from the dv8 and reinstalling, to no avail.
I cannot find the crash report, but I do this see this message once the app crashes:
Problem signature:
Problem Event Name: APPCRASH
Application Name: firefox.exe
Application Version: 1.9.0.3399
Application Timestamp: 49f1091d
Fault Module Name: StackHash_5701
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Code: 4000001f
Exception Offset: 046b75ba
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033
Additional Information 1: 5701
Additional Information 2: 5701071bdc29491833a7ab96965d1870
Additional Information 3: c8d0
Additional Information 4: c8d0e80632ad4cc967a76f7e9c35ca44
Please help! I cant stand iE anymore and I'm so lost without Firefox!

You might try using the add-on 'NoSquint' which allows numerous zoom options specific to each page you visit & keeps your settings - https://addons.mozilla.org/en-US/firefox/addon/nosquint/
If you want to go back to 3.6x, you will find it here:
http://www.mozilla.com/en-US/firefox/all-older.html
In most cases you can simply "upgrade" (meaning downgrade) directly from the installation. It would be a good idea to save your passwords & bookmarks just to be on the safe side.

I updated to MacBook pro last night and now safari won't open

I updated my MacBook Pro last night and since I did this I can not open Safari. It crashes and sends a report to Apple. Not tech smart enouh to figure it out can anyone give me simple suggestions?

ted39 wrote:
I updated to OS 10.8.2 and now Pages won't open
Please elaborate on what exactly you mean by it "won't open".
Do you try to launch it and get an error message from the Finder (for example, something like "This application is damaged and cannot be launched....")? Does an icon for the application ever appear in the Dock when you try to launch it? Does it start to launch and then immediately crashes (Finder will display an "unexpectedly quit" dialog)? Or does it start to launch and never seems to "finish" launching (in other words, it basically hangs and is unresponsive)?
If the application crashes, please post the contents of the crash log here.
Otherwise, if the application seems to be hanging, can you, before attempting to launch it, open the Console.app application (it's in the /Applications/Utilities/ folder), and see if anything is reported when you attempt to launch it? If so, please post it here.

After System Update last night, the system will not boot with IOPlatformExpert.cpp:1504 error

I have had Lion for a 2, 3 months on the iMac 27 inch purchased last October (2011). Last night I chose to update the system, and deselected iMoves update because it was 1GB, and chose only 4 updates, including iTunes, Safari (i think)... But the update says error, and ask to restart the system (it won't restart itself, so I waited 30 minutes, and then pressed the Power button for 10 seconds, to let it power down, and press Power again to power it up).
However, after that, the system failed to boot up, showing a
panic(cpu 0 caller .....)" "Unable to finder driver for this platform: \"ACPI\". ... xnu-1699.26.8/iokit/Kernel/IOPlatformExpert.cpp:1504
This is not typical of the upgrade process. So I searched the Internet forIOPlatformExpert.cpp:1504 and some people said it is a hard drive error, but then I powered down and pressed Options when booting up, and was able to boot to Windows 7 (bootcamp)... and was able to boot to the "Recovery", which let me choose
Restore from Time Machine Backup
Reinstall Mac OS X
Get Help Online
Disk Utility
what should I do now to fix it so that it can boot again?

This error is caused by one of the updates you applied, namely the Thunderbolt Software Update 1.2. Many people have been affected by it, including me. I did what Linc Davis has suggested above to fix it. The most extensive discussion about the problem, with ways to fix the problem, is here:
https://discussions.apple.com/thread/4020399?start=0&tstart=0

I attempted to update my firefox last night, and when i did it casued me to have to reinstall adobe flahplayer and adblock. When i attempted to re-download these apps i couldn't. Now I don't have adblock and I can't watch videos because flashplayer won't

i attempted to update my firefox last night, and when i did it casued me to have to reinstall adobe flahplayer and adblock. When i attempted to re-download these apps i couldn't. Now I don't have adblock and I can't watch videos because flashplayer won't download. If this can't be corrected I may have to return to Internet Explorer. Can this be put right? in English
== This happened ==
Every time Firefox opened
== 7/20/2010

Your above posted list of installed plugins doesn't show the Flash plugin for Firefox.<br />
See [[Managing the Flash plugin]] and [[Installing the Flash plugin]]
You can check the Adobe welcome and test page: http://www.adobe.com/software/flash/about/
You can use this manual download link:
*http://kb2.adobe.com/cps/191/tn_19166.html#main_ManualInstaller

HT4743 I purchased a three movie set on my Apple TV last night and it is not showing in iTunes. I would like to view it on my iPad on a trip I am taking, how do I get it to my iTunes account?

I purchased a three pack of movies from iTunes last night and would like to view them on my iPad, but they don't show up in my iTunes account. I have the latest version of both devices software is current and I looked for downloads available on the iTunes store...nothing.

Yes sorry, I can see that from your question title. Are you in the US? Ifv so movie redownloads should be available, but I believev some studios aren't onboard.
In iTunes, go to the Store home page - on the right in Quick Links is there a Purchased/Purchases section? If so check if you can download the movies from there.
If you can't see them go to expresslane.apple.com and raise a support ticket for iTunes store, asking them to enable download via iTunes.
AC

My MacBook Pro was stolen last night. I need the serial number. It is not showing up on my devices list. My iPads and iPhones are. I have used it to to sync my phones and pads as well having it registered with apple. Any thoughts? Thanks

My MacBook Pro was stolen last night. I need the serial number. It is not showing up on my devices list. My iPads and iPhones are. I have used it to to sync my phones and pads as well having it registered with apple. Any thoughts? Thanks

Click here: https://supportprofile.apple.com/MySupportProfile.do
SIgn in with your Apple ID, the same one you used to access this support forum.
Hopefully, you will see a list of all the devices you registered with your Apple ID, including their serial numbers. Let me know how this works out.
Edit to add: If you enabled "find my imac" on your Pro, you ought to be able to remotely lock it, or even wipe its memory. Click http://www.icloud.com/ sign in with your Apple ID and click the big green "find my iPhone" icon (nevermind the name, it will find all your devices provided they're running Lion or iOS 5).
Then file a police report and nail the b*****d.

Mobile Me stopped working on my iPad last night..in fact the settings disappeared.

Last night Mobile Me on my iPad 2 stopped working. I went into settings to investigate and noticed that I no longer had slider options for mail, calendar, contact. The only slider option was for find my device. Curious, I opened my iPad first gen and was poking into the mobile me settings. Right before my eyes the settings for mail, calendar, contacts disappeared.
I assumed this was something to do with the WWDC and iCloud, but now I am not sure.
Anyone else suddenly lost the ability to use Mobile Me with iPads?

Yes I also had problems last night establishing a connection to MobileMe email server on iPad2 and kept dropping my Internet connection spuriously. Similar problems continued tonight and I realised that at one point I had lost my bookmarks in safari, which normally sync wirelessly using MobileMe service. Currently the service appears to be working ok but am keeping a watch on it.

Just last night when I was trying to listen to some of my songs they wouldn't play on the iphone or itunes on my computer. What can I do?

I've purchased some songs from the itune store a while back and they played fine on my iphone and my computer. Just last night I tried listening to a playlist I created and some of the songs wouldn't play. They wouldn't work in itunes on the computer or the iphone. I tried deleting the songs from my phone and re-syncing them and it didn't work. I've not tried resetting the phone completely. Not sure what I should do now. Those songs cost a bit a money and I've tried already to access the cloud to see if they were there. What should I do??

Try the troubleshooting help here. http://www.apple.com/support/iphone/assistant/phone/
You may need to restore your iPhone.
If it won't restore, try here. http://support.apple.com/kb/ht1808
If nothing helps, you need to contact Verizon for information for an exchange or refund. This is a user to user forum, not Apple.
Apple's policy for a refund or exchange is within 14 days of purchase. Verizon's policy may be different.
Definitely try restoring .. hopefully you won't have to go through the hassle of an exchange.

Nation-wide broadband outage last night??

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