National Freeview TV Guide Update – 17th October

National Freeview TV Guide Update – 17th October
On the 17th October the Freeview TV Guide will be updated.  This update will create extra capacity for new Freeview services and make the guide easier to navigate. As a result of the update, some channel numbers will change.
As a result of this change you will need to rescan for channels on your BT Vision+ box to pick up the updates.  Please note that customers in the Ulster region will receive these updates once Digital Switchover has completed in that region so will not need to rescan on the 17th October.
For more information visit www.bt.com/switchover
BTCare Community Mod
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Hi Daniel
I have raised this with the Vision team and the issue with the Sky3+1 will be resolved overnight in the usual release.   
The issues with the other channels you mentioned have now been flagged to our EPG team for investigation, i'll update once I get any more info.
Thanks for highlighting this.
Kerry
Retired BTCare Community Manager - StephanieG and SeanD are your new Community Managers
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If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

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    LCN 715 MAGIC
    LCN 716 Q
    LCN 718 SMOOTH RADIO
    LCN 722 KERRANG
    LSN 723 TALK SPORT
    LCN 724 CAPITAL FM
    LCN 725 PREMIER RADIO
    LCN 727 ABSOLUTE RADIO
    LCN 728 HEART
    The following channel should be listed as channel not avalible on thr guide but have also lost this information.
    LCN 17 GOLD
    LCN 26 Home
    LCN 93 TELEVISION X
    LCN 191 ADULT RED HOT TV
    LCN 307 TOP UP ANYTIME 1
    LCN 308 TOP UP ANYTIME 2
    LCN 309 TOP UP ANYTIME 3
    Some things to point out.
    This happened at the usual guide update time, if I have missed any channels out I apologize the channels listed are the ones in my area that has lost guide. People feel free to mention any channels you get in your area not already on the list.
    Also I am pre DSO area. Can people mention if they have lost the guide to these channels on post DSO areas as well so we can determine how widespread this issue is. 
    I have rebooted the box plenty and the guide data has still not come back. 
    Solved!
    Go to Solution.

    Hi both
    Thanks for flagging this.  We are looking into it now.  To help us investigate, can anyone experiencing this same problem send their details in to me by clicking on my username and using the link to the 'contact us' form - you'll find this in the section in my profile which is called 'About Me'.
    Thx
    Kerry
    Retired BTCare Community Manager - StephanieG and SeanD are your new Community Managers
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