Navigation/BBM/Social network/ problem - How to contact BB ?

Hey everyone,
I have a BB curve 3G bought in France, but unlocked by my telephone operator there.
I moved to Canada and get a internet cell phone plan (with Fido) but it seems that it doesn't work here... :-( I can call, send text message, but navigating, BBM or social networking don't work.
They told me my french phone doesn't "take care" the Fido network...
Anyways, they asked me to contact blackberry for a reboot or something like that.
The thing is I can't find a phone number or an email adress to contact technical support !
If anyone experienced the same problem than I or knows how to contact BB, please let me know !
Thanks for your help !

Hello and Welcome to the Forums!
Front line support for BB's is, by contract, not provided by RIM. The carriers and authorized resellers are responsible for front line formal support to end users. It is possible to bypass your carrier and seek assistance direct from RIM, but such involves fees since you are bypassing your support agreement with your carrier. The "Support and Services" tab toward the top of these forum pages provide information about that. But, if you do go through your carrier for support, they can escalate into RIM at no fee to you if they so choose to.
What you are attempting is actually a rather complicated thing. But, if you desire to ask other users for specific assistance about how to get the most use out of your BB, then this forum would indeed be the correct place for that.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Attachments:
IMG_0001.jpg ‏245 KB

I have the soloution
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