NBCSN Live Extra App not working

I have prime TV subscription. When I tried to watch Live Extra app on my IOS devices it says "i do not have TV subscription", but same channel working fine on TV, just apps not working, cant watch other Premier league games, i do to reach out app developers they say if error message says "no subscription" then its from your provider, reach out FIOS customer support, they do not even know NBCSN LIVE EXTRA is free app for subscribers. Please help to fix this issue.
Thanks

This problem still exist, will FIOS help to solve this issue, becasue App developer saying its not from their side.They told to contact Provider.
Thanks

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