NCS License upgrade

After creating your license file how do you copy it to the NCS so you can load it in.
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If your going from WCS to NCS you need to purchase a migration license. Then you would do an export of the license from WCS and go on the Cisco license portal to get a new license for NCS. This was only valid for WCS to NCS 1.0. WCS to NCS 1.1 and PI 1.2 you would purchase license that you already had for WCS. Part if the migration also was to export the data from WCS.
Now if you just wanted to backup your WCS or NCS license you would just export them. You can't export WCS and import it to NCS if you didn't purchase the migration.
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Similar Messages

Failover fails (turns off) after License Upgrade for 5520s.

Hi-
I recently did a license upgrade on an active/standy pair of 5520's (8.04) for a 2 to 50 SSL VPN upgrade. According to Cisco Document #70390 it should have been a no brainer...but it wasn't. According to the doc upgrading the activation key of the primary then doing a wr mem along with a physical shutdown causes the secondary to become active. But in my experience as soon as the new activation key was entered failover broke. This caused the secondary to remain inactive and I had to reboot both to get the network back up (of course only one could be active and so I took the secondary offline so I could upgrade it via serial). So I brought the secondary up (after activation key upgrade) and failover did not kickin. I did a sh failover on both machines and both said failover was off. I would do the failover command on the primary and secondary...nothing. It wasn't until I did a no failover active on the secondary that failover finally started to work properly.
Anyone else have this experience? I have a ticket open with Cisco for the Doc # 70390 for clarification via my experiences. Any input would be appreciated on this. I was working on the assumption that I would have 2 to 3 minute outage as the primary rebooted but turned out to be a longer outage than anticipated and higher ups were pissed...
Thxs. --Rob.

Hi Rob,
Firstly - thanks for posting all your findings with this issue, otherwise I would have followed the Cisco doc too!
I just have a couple of queries though... after failover is disabled and the ASA's remain in their current state, rather than use the console port to perform the license upgrade, would the "standby" ASA still be assigned the 'standby' IP address, even though failover is disabled? For example, the active had the inside ip address 1.1.1.1 and the standby was assigned 1.1.1.2 on its inside interface. Would this configuration state be the same when failvoer was disabled?
The reason for asking, is whether the upgrade could be performed remotely (whether this is a sensible idea is another thing!). So could I connect to the "standby" unit by IP to upgrade the license?
The second query is regarding the reboot of both units (as opposed to shutting down). Following the license upgrade on both units, could you just reboot both units ("standby" then "active"), and when they both come back up, enable failover? I would assume the previous "active" unit would again become active and failover restored??
Thanks,
Tony

UC560 - license counts and end-of-sale for license upgrades?

One of our customers would like to keep their UC560 system in production for awhile, but we may need to add licenses.
First, with the UC560 now past end-of-sale, how long will we be able to buy license upgrades? I could not find any information when I tried searching. It looks like the distributors are still selling L-UC-PRO-8U=.
Second, how does Cisco count the UC560 licenses? (I'm sure I knew this when I went through the training courses.) Here is their current license summary:
#show platform software license
License UDI                  : UC560-FXO-K9:...
Maximum User Licenses        : 40
Used User Licenses           : 24
Available User Licenses      : 16
Base License                 : 24
CSL Base License             : 16
Max number of upgrade PAK allowed: 13
In one post, I read that the license count was based on the number of ephones. Based on this report, it looks like only registered ephones are being counted. It doesn't look like floating extensions or extension mobility user profiles count against the "Used User Licenses" total. Does that sound right?
Thanks! -dpm

Adobe doesn't care, they don't have to. I like Phsotoshop and have been using it professionally for 20 years, but lets face it, I wouldnt mind some really good competition from another source. It didnt use to be the only game in town, and doesnt have to remain so.
I could brainstorm how I would want competing software to look like. Pshop is not the easiest workflow possible. Illustrator is clearly deficient to even CorelDraw, and certainly Freehand. I've been meaning to reconnect with CorelDraw. It did some cool things.
Google Chrome is pulling a lot of manoevers software wise and I hope they try to go a little deeper and give Adobe a run for their money on the one program they feel justifies unbelievable gouging. Go investigate Ableton Live if you want to see what a company that cares about its customers is doing, ADOBE. Audition is a JOKE compared to Ableton Live. Thank God we're not powned on the audio side by these suits.
The idea that a company would peddle buggy software, which CS4 was..., although some of that was Apple's fault, is bad, the upgrade prices were ridiculous, and this is the end of the road for me currently. The idea that a company would actively
push away customers is pretty incredible. "But I sent you an email!" Whoops, you gotta pay $1900 for production premium CS6! HAHAHAHAHA. Time for a YT video with my old hard copy box. Sounds like a good idea.
There are too many options on the motion graphics side, and I'll keep a static machine to run Pshop and AE CS4.
The masters of the universe will have theit way, and the rest must bow to their ambivalent greed. At least that's the way they think. It would seem that Adobe and Apple really, really want some upstarts to come up. Maybe $360 for a year to figure out an exit might work. It will be interesting to see if this hits earnings. VERY interesting.

Can I download the Acrobat X trial version and purchase my license upgrade?

I wish to upgrade Acrobat 8 from my dead workstation to Acrobat X on my new workstation (Windows7 OS). I do not have installation CD newer than Acrobat 6. Can I download the Acrobat X trial version and purchase my license upgrade?

You are welcome to download the trial and enter the serial number for your purchsed version of Adobe Acrobat X.

Perpetual license upgrades in the future for Audition CS6 users?

I notice that Adobe is now offering Photoshop CS6 users perpetual license upgrades withjout having to join the CC perpetual rental program.
I wonder if Adobe will eventually do the same for us Audition CC6 users.
Ray Edwards

Unfortunately on re-reading I found the announcement read "update" (bug fixes), not upgrades. I guess I read what I wanted to see.
http://blogs.adobe.com/photoshopdotcom/2013/11/photoshop-cs6-13-0-5mac-13-0-1-2win-perpetu al-license-updates-now-available.html
Ray

Webcharts3d license upgrade required

I'm getting webcharts3d license upgrade required(50) under
all of my charts now. I thought this was part of coldfusion license
package. I'm running ColdFusion Enterprise edition.
Thanks in adavance.

Sorry to bump my own post.

Cisco ACE and license upgrades

Hi,
So we have a virtual ACE carved into Contexts with 0.5 Gb license.
I'm planning on taking this up to a 1Gb license but I’m concerned regarding the resource-class allocations.
I currently allocate a gold class of 20% for customers that require 100mb of through put which works quite well. So 20% of 500mb is 100mb.
When I upgrade to a 1Gb license the resource-class's will need changing right? So gold becomes 10%, with 10% of 1000Mb is a 100Mb.
Is how you normally tackle the license upgrades in a virtualised environment.
Any comments would be appreciated
Cheers

Once you upgrade the license, of course the capacity of device increases and hence you can tweak the resource allocation as per your requirement. It should be simple:)

Cannot Connect to VPN After License Upgrade

Hello,
I am having an issue where I can't connect to VPN after upgrading the license.
The license upgraded is related to AnyConnect VPN.
I noticed from the newly upgraded license, the Encryption-3DES-AES is disabled whereas previously it was enabled.
Could it be the cause of the issue?
ASA 5512-K9
Version 8.6(1)2
Thank you in advance.
Regards,
Zul

Hello,
It is,
here you have the link to request it for free
https://tools.cisco.com/SWIFT/LicensingUI/loadDemoLicensee?FormId=139
Regards

Certificate for 2 license upgrade has 1 s/n so 2nd license doesnt work

My user is running CS6 and purchased a 2 license upgrade for Design and Web Premium CS6 Upgrade and received the certificate with only one s/n. One system upgrades fine, but the second system acts like it is using shareware. It requires reinstallation every 30 days or so (verified with user and Tier 1 support - Help Desk). I am Tier 2 support, so I need to find out what is going on here.
I have been on the phone on hold for 1hr 56min effective this post, and have 30 minutes before my day is over. Since I am Govt., I can leave the phone on and running all day if need be.
So, why doesnt this thing work the way the Certificate (and my Help Desk) claims it should?

http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
Mylenium

Wrap Up Data is not working after license upgrade to enhanced version...

Hi all.
I upgrade the license from standart to enhanced edition on a uccx 8.5, and enable the wrap up data in the CDA, I using IPPA and the warp up data is no appearing on the phone after the calls are ended.
Any help is appreciated.
Luis.

The Agents will only see wrap up codes if they are in the work state. Once the work state time ends, the wrap up codes go away, regardless of whether or not they picked a code.
See my video here:
https://www.youtube.com/watch?v=ZAu08Bs0AC0&html5=1
With that said, are you Agents manually putting themselves into a Work state during each call, or do you have defined on your CSQ's automatic work/automatic wrap up?
Anthony Holloway
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WIN 7 OEM license upgrade to WIN 8.1 Pro volume license

Attempting to upgrade an OEM license of WIN 7 on a Viewsonic ViewPad 10pi to WIN 8.1 Pro actionpack license. Does not accept the product Key. Would prefer to do an upgrade due to multi-os - Win/Android tablet. How do I get past the license acceptance page?

Win 7 key wont work for Win 8.1
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Adobe Pro 9.0 Licensing / Upgrade issues

We have 15 users with 9.0, most of whom periodically experience the well known Error "Licensing has stopped working". The licensing repair tool does not fix for long nor does any of the other lengthy resolutions detailed in the licensing stopped working KB on adobe.com
My question -
1. How do I upgrade users from 9.0 to 9.5 if 9.0 no longer has any updates available? Will the 9.0 license cover this and how can I get media / install file as I can only find update files to an existing 9.5 file (we have tested a problematic user on a new version of Adobe and this is shown to resolve the issue)

Hi Stefan,
You can download the updates for Acrobat 9 from: Update, patch | Acrobat, Reader 7.x - 9.x | Windows
or : ftp://ftp.adobe.com/pub/adobe/acrobat/win/9.x/
For licensing error please try the following:
Delete the Adobe PCD folder and caps.db file:
Windows: \Program Files\Common Files\Adobe\Adobe PCD
\Program Files\Common Files\Adobe\caps\caps.db
Launch Acrobat, enter the serial number and check.
Regards,
Rave

Prime Infrastructure v1.3 License upgrade

Hi everyone
just wanted to know what version of Prime Infrastructure I can install up to if I have a license for PI v1.3,
Am I allowed to install v1.4, v2.0 or v2.1 or just v1.3
Regards
Pete.

The license files (base and lifecycle) will work as Afroz correct noted. If you have an Assurance license, it has to be re-generated for 2.0 onwards as the licensing scheme changed to per collector vs. per interface.
The right to use the earlier license files to upgrade requires you have a software support contract (SASU or the new PASS type)

NCS Licensing in High Availability

We are transitioning from a single WCS to NCS, and are looking at high-availability and the costs associated with it. How does the licensing work if you want a NCS high availability environment? If you have a 10,000 device license on your primary, do you have to buy an additional 10,000 license for the secondary as well? Or are they pooled?

A single license is necessary for a given HA cluster - please note the answer in this thread.

AS5400 HPX feature license upgrade part number

Dear Support,
I've been search round the cisco site without sucess!
I've been asked to ensure all devices support SSH access for our new security policy. We currently have many AS5400 HPX running with the 12.3T IP Plus license, and believe I need to upgrade these to the 12.4T IP PLUS IPSEC 3DES image (feature navigator shows ssh server is in this feature set).
Could someone advise me the part number I need for the upgrade.
Your assistance is appreciated.
I always rate helpful posts.
Regards, Adrian.
PS I am aware these are EoS, and we should be eventually going to the XM platform.

The things is that part codes are complicated to find for users, especially when products are already EoS, as one has to track the original order to match an upgrade code from the original list price.
Because of this I suggest you contact the cisco office for them to find the exact codes. In certain cases they can then waive the requirements in writing to satisfy all licensing requirements.

NCS License upgrade

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