Necessary to have Outlook 2010 SP2 for Service Pack 3?

Hi
we are planning to update our Exchange 2010 SP2 UR7 to SP3 UR5.
Is it mandatory to have Outlook 2010 SP2? Are there any known issues?

Hello,
Service Pack 2 for Outlook is recommended because it provides additional fixes and updates for Office 2010. But Exchange Server 2010 SP3 will work with Outlook 2010 SP1.
Here is description of SP2: http://support.microsoft.com/kb/2687455/en-us.
Hope it helps,
Adam

Similar Messages

Deploy Default Font Settings with Outlook 2010 SP2

Hi team
Until Office 2010 SP1 it was possible to deploy a registry key to set the default fonts in Outlook. This was the following key:
HKCU\Software\Microsoft\Office\14.0\Common\MailSettings\...
This keys remained after a user logged in the first time to a computer resp. after the user started Outlook the first time.
Now with installed SP2, this keys are deleted after the first start of Outlook and a REG_EXPAND_SZ string called "Template" is created.
Is this issue known and whats the solution to deploy default fonts in Outlook 2010 SP2.
Regards,
Stephen

Hi,
Please add the registry key manually after the user logged in the first time, does this registry key still takes effect then? If yes, try to deploy this registry key via OCT to check the result.
For this kind of issue, one method I suggest is to deploy a NormalEmail.dotm template to users, in which the default font has been configured. For example, put it on a network shared location, use a startup script to remove the existing template on the user's
client, then copy the shared template to each user's local path. The location should be: C:\Users\<username>\AppData\Roaming\Microsoft\Templates.
Regards,
Melon Chen
Forum Support
Come back and mark the replies as answers if they help and unmark them if they provide no help.
If you have any feedback on our support, please click
here.

Outlook 2010 SP2 - Error when editing shared calendar: Post Exchange 2013 CU2 Migration

Hi there,
I have a strange comportment with Outlook 2010 SP2 and Exchange 2013 CU2 and i really need your help.
Frequently, when an user (who has the good permissions for) want to edit a shared calendar (edit a meeting or add one), he has this error message:
" Cannot display the folder. Your server administrator has limited the number of items you can open simultaneously. Try closing message you have opened or removing attachments and images from unsent messages you are composing "
I see anything in the Exchange server event log but i have each time, an error message in the client event log:
" Microsoft Office14 Alerts ID 300"
Everything work very well with Outlook 2013.
Many thanks in advance for your assistance, and I am looking forward to reading from you.

Hi,
According to your description, the issue is related to your Office 2010 client.
And the issue can be resolved by installing the Microsoft Office 2010 Deployment Kit.
Here are the steps you can refer to :
1. Open a command prompt with administrative permissions.
2. Browse to the directory that contains the Offvirt.msi.
3. At the command prompt, run the following command:
msiexec /i OffVirt.msi [licensing flags]
You must enter a correct licensing flag in the following list to correctly configure the Deployment Kit. Otherwise, functionality may be incorrect.
For more information, you can refer to the following article:
http://blogs.technet.com/b/virtualworld/archive/2010/07/07/microsoft-has-encountered-an-error-with-licensing-and-will-need-to-close.aspx
If you have any question, please feel free to let me know.
Thanks,
Angela
Angela Shi
TechNet Community Support

Outlook 2010 prompting for password each login to Exchange 2013

We have a new member server w/ Windows Server 2012 and Exchange 2013. User's mailboxes were migrated from an old Windows Server 2003 server w/ Exchange 2003 by creating new empty mailboxes in Exchange 2013 then we exported/imported
.pst files instead of migrating exchange stores. Every time any users opens Outlook, they are being prompted to log in with domain credentials. Obviously I'm clicking on "Remember my password", too. The workstations are all
using Outlook 2010 and on a mix of Windows XP SP3, Windows 7 SP1 and Windows Server 2008 R2 (terminal server with Outlook 2010 installed for remote users). Some users were using Outlook 2010 prior to the migration to Exchange 2013 and some were on Outlook
2007 but upgraded to Outlook 2010. I'm almost to the point of telling the users it's a new "feature" of Exchange 2013. I'm confident that it's not stored passwords or credentials on the workstations, I've removed, deleted, created and
recreated those credentials. I've changed domain passwords and that didn't help either. Any hints, tips or suggestions would be greatly appreciated.

Hi
These settings can be found under your Outlook profile, "More Settings > Connection > Exchange Proxy Settings."
If you have Outlook Anywhere enabled, then you should force all Outlook clients to use HTTP when connecting. Ensure you have "On fast networks, connect using HTTP..." AND "On slow networks, connect using HTTP...". If you
don't, anytime you dock, undock, get a new IP address, refresh your IP address, go to sleep, idle, anything that causes your IP stack wants to renegotiate connective will cause a password prompt to appear, EVERYTIME.
Terence Yu
TechNet Community Support

I can`t set up iCloud on my mac mini although I have been paying iyogi for service for 6 months. ough

I am unable to set up my iCloud on my Mac mini although i have been
paying iyoug for service for the last six months.

"Iyogi" is a scam. What happens when you try to set up iCloud?

Users inbox blank in Outlook 2010 SP2 on all computers, but visible in OWA and Activesync

User uses Outlook 2010 SP2 and her inbox is blank. New profile, even new computer she's never logged into has the same issue. All mail is visible in her other folders in Outlook, in addition to in OWA and activesync clients. I've created a rule in OWA to
move all new mail that comes into her inbox into a new temporary folder in her mailbox, and that works as a temporary work around. outlook.exe /cleanviews and disabling all addins has no effect.
If I right click on the real inbox and click open in new window a message appears "cannot open the outlook window".
I thought maybe there was a corrupt message in her inbox so I moved everything from the last three weeks to a temporary folder through OWA, closed and reopened outlook on the client machine and same issue. The unread count is updating correctly on the broken
mailbox however.
Thoughts?
Exchange (1 server - SBS 2011) version: 14.1 (build 218.15).
Outlook 2010 SP2 MSO (14.0.7113.5005 32bit)

Hi,
To narrow down this issue, I would like to confirm some information:
Whether this issue still happen when configuring the user's profile on other computers.
Running "outlook.exe /cleanviews" to reset views on the problematic computer has no effect.
Workarround:
Try to run the /resetnavpane command:
Close Outlook.
Launch the Run dialog box.
Type Outlook.exe /resetnapane, then click OK or press
Enter.
If this step did not solve the issue, please take the steps in the following link.
Repair your Outlook Data Files(.pst and .ost)
Regards.

HT4759 I have Outlook 2010 icloud says i don't

I have Outlook 2010 installed
iCloud says use Outlook 2007 or later
how do i fix this?

What?
2007 or later includes 2010

Hi, I download the latest version of itunes and i have problem now to sync my iphone with my computer, I have windows 7 home premium service pack 1, can somebody tell me how to fix it. thanks

Hi, I download the latest version of itunes and i have problem now to sync my iphone with my computer, I have windows 7 home premium service pack 1, can somebody tell me how to fix it. thanks

This forum is for questions from those managing sites on iTunes U, Apple's service for colleges and universities to post educational material in the iTunes Store. You'll be most likely to get help with this issue if you ask in the general iTunes forums.
Regards.

I have win xp version 202 service pack 3 had printer laserjet1010 installed but cannot install it an

i have win xp version 202 service pack 3 had printer laserjet1010 installed but cannot install it again as error message is
the installation file for this device is missing anecessary entry.this may be because the INF file was written for win95 or later

helhaj,
I am sorry, but to get your issue more exposure I would suggest posting it in the commercial forums since this is a commercial printer. You can do this at http://h30499.www3.hp.com/hpeb/ .
I hope this helps.
↙-----------How do I give Kudos?| How do I mark a post as Solved? ----------------↓

We are using SharePoint 2010 server with service pack 1 want to remove/delete old user profiles & site from server

Hi Team,
We are using SharePoint 2010 server with service pack 1, we want to remove/delete old user profiles, access & site from server
is there any script or feature available using that we can only remove dactivated/deleted/old user profiles, access & site.
Thanks
NPratik

Take a look at Metalogix ControlPoint, which will compare user accounts on SharePoint to Active Directory and remove accounts that no longer exist in AD (or are disabled).
Trevor Seward
Follow or contact me at...
&nbsp&nbsp
This post is my own opinion and does not necessarily reflect the opinion or view of Microsoft, its employees, or other MVPs.

Outlook 2010 SP2 error Office11ShipAssert

Good Day,
I originally placed this in the Office forum but did not get any help.
So I figured that perhaps I need to put this in the Office support forum. About a week ago after I applied SP2 give or take I started getting the following errors and the error repeats itself over and over again. I have repaired Office with no
luck. I can't even find what Office11ShipAssert is so I am not sure what I am looking for. I have tried entering into safe mode which appears to work but when I remove add-on one at a time nothing appears to work.
I am not even sure if Safe mode even works as the results get confusing.
I thought it may have been the VB add-on but as of today that is incorrect.
When I start up outlook after a few a few minutes I get the errors that are below.
I have also renamed my OST file and rebuilt it figuring that perhaps there may be some sort of corruption within the file.
Now I understand that there is an issue with SP2 and 2010 when it comes to calendar errors which appears
not to have been fixed. I do not know if these would be or are related to those errors but to trouble shoot I have removed all my PST files at this time.
If anybody has any idea what are causing these errors or how to fix it would be greatly appreciated. I am at the point of uninstalling Office and doing a clean install back to Office
2010 SP1. As I did not have these errors when I was on that version.
The system is fully patched and I am connected to a exchange 2010 SP2 server. I do not appear to be having issues just these errors that keep coming back.
Thank You
Adam Raff
Log Name:      Application
Source:        Microsoft Office 14
Date:          3/3/2014 12:36:18 PM
Event ID:      5000
Task Category: None
Level:         Information
Keywords:      Classic
User:          N/A
Computer:      AdamR64.xxxxx.net
Description:
The description for Event ID 5000 from source Microsoft Office 14 cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.
If the event originated on another computer, the display information had to be saved with the event.
The following information was included with the event:
Office11ShipAssert
6xk3
14.0.7015.0
the message resource is present but the message is not found in the string/message table
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
    <Provider Name="Microsoft Office 14" />
    <EventID Qualifiers="49152">5000</EventID>
    <Level>4</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2014-03-03T17:36:18.000000000Z" />
    <EventRecordID>61665</EventRecordID>
    <Channel>Application</Channel>
    <Computer>AdamR64.xxxxxx.net</Computer>
    <Security />
</System>
<EventData>
    <Data>Office11ShipAssert</Data>
    <Data>6xk3</Data>
    <Data>14.0.7015.0</Data>
</EventData>
</Event>
then I would get the following error
Log Name:      Application
Source:        Windows Error Reporting
Date:          3/3/2014 12:36:20 PM
Event ID:      1001
Task Category: None
Level:         Information
Keywords:      Classic
User:          N/A
Computer:      AdamR64.xxxxx.net
Description:
Fault bucket 8096914, type 21
Event Name: Office11ShipAssert
Response: Not available
Cab Id: 0
Problem signature:
P1: 6xk3
P2: 14.0.7015.0
P3:
P4:
P5:
P6:
P7:
P8:
P9:
P10:
Attached files:
C:\Users\AdamR\AppData\Local\Microsoft\Office\ShipAsserts\outlook.exe.6xk3.dmp
C:\Users\AdamR\AppData\Local\Microsoft\Office\ShipAsserts\outlook.exe.6xk3.cvr
These files may be available here:
C:\Users\AdamR\AppData\Local\Microsoft\Windows\WER\ReportArchive\NonCritical_6xk3_cae7bb3efd629b7aa754c7bce3d3e93e0a6fd93_1196ca6f
Analysis symbol:
Rechecking for solution: 0
Report Id: 531db1d4-a2fa-11e3-9ef1-842b2b9a1d57
Report Status: 0
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
    <Provider Name="Windows Error Reporting" />
    <EventID Qualifiers="0">1001</EventID>
    <Level>4</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2014-03-03T17:36:20.000000000Z" />
    <EventRecordID>61673</EventRecordID>
    <Channel>Application</Channel>
    <Computer>AdamR64.xxxxxx.net</Computer>
    <Security />
</System>
<EventData>
    <Data>8096914</Data>
    <Data>21</Data>
    <Data>Office11ShipAssert</Data>
    <Data>Not available</Data>
    <Data>0</Data>
    <Data>6xk3</Data>
    <Data>14.0.7015.0</Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>
C:\Users\AdamR\AppData\Local\Microsoft\Office\ShipAsserts\outlook.exe.6xk3.dmp
C:\Users\AdamR\AppData\Local\Microsoft\Office\ShipAsserts\outlook.exe.6xk3.cvr</Data>
    <Data>C:\Users\AdamR\AppData\Local\Microsoft\Windows\WER\ReportArchive\NonCritical_6xk3_cae7bb3efd629b7aa754c7bce3d3e93e0a6fd93_1196ca6f</Data>
    <Data>
    </Data>
    <Data>0</Data>
    <Data>531db1d4-a2fa-11e3-9ef1-842b2b9a1d57</Data>
    <Data>0</Data>
</EventData>
</Event>
Version=1
EventType=Office11ShipAssert
EventTime=130385170645103870
Consent=2
UploadTime=130385170645103870
ReportIdentifier=71f1de7e-a492-11e3-9ef1-842b2b9a1d57
Response.BucketId=8096914
Response.BucketTable=21
Response.type=4
Sig[0].Name=Problem Signature 01
Sig[0].Value=6xk3
Sig[1].Name=Problem Signature 02
Sig[1].Value=14.0.7015.0
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=6.1.7601.2.1.0.256.48
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=1033
UI[2]=C:\Program Files\Microsoft Office\Office14\OUTLOOK.EXE
Sec[0].Key=No2nd
Sec[0].Value=2
State[0].Key=Transport.DoneStage1
State[0].Value=1
FriendlyEventName=Non-critical error
ConsentKey=Office11ShipAssert
AppName=Microsoft Outlook
AppPath=C:\Windows\System32\DWWIN.EXE

Hi,
When did you get this error? Does it pop up when you launch Outlook?
Please try to repair the net framework to check if it helps:
http://support.microsoft.com/kb/2698555/en-us
In addition, we can try to locate the following registry psth:
HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Outlook
and then rename the \Outlook part of this key to \Outlook-1, restart Outlook to check the result.
Note:
Serious problems might occur if you modify the registry incorrectly. For added protection,
back up the registry before you modify it.
Please let me know the result.
Regards,
Steve Fan
Forum Support
Come back and mark the replies as answers if they help and unmark them if they provide no help.
If you have any feedback on our support, please click
here

ActiveX bypass in Outlook 2010 & 2013 for specially crafted html file

Whilst testing an IE exploit to see if a Windows system was patched or vulnerable, I noticed a difference in the way Outlook behaves compared to Internet Explorer when opening a .html file containing ActiveX code.
POC system is Windows 7 Version 6.1.7601 Service Pack 1 Build 7601 using either Outlook 2010 or Outlook 2013.
Use case 1. If I open the .html file in the OS, the default program is IE and I am prompted that ActiveX is restricted in the lovely yellow pop up banner, before I click "Allow Blocked Content" and pwn the machine and crash the browser and DEP
kicks in to save the day.
Use case 2. If I email the .html file to myself and open the email attachment from Outlook 2010 or 2013. I get the prompt from Outlook warning about "opening the attachment" which is pretty standard, but no warning in IE about ActiveX code
and pwn the machine straight away as it would appear that the browser ActiveX controls are bypassed or just not there? DEP then kicks in to save the day again.
Use case 3. Same as use case 2 except this time using Outlook.com as the email client. This email client provides little warning, the file download prompt asks "do I want to open or download the file", I click open and the file download
runs the file by opening up another browser tab without prompting any ActiveX warnings and bang! IE has to recover from a crash.
Does anyone know why use case 2 and 3 prevent the browser from prompting for ActiveX or bypass the browser from prompting for ActiveX and seemingly the user accepting the opening of an attachment in Outlook or the downloading of the file from Outlook.com
is then a gateway to having the exploit run in the browser?
Finally, I appreciate that all the above controls are pretty weak and so probably no need for a big essay like this and we're all weary of users opening mysterious attachments, but I was intrigued by the disparity in the user experience and ActiveX.
Any takers?

Hi,
In case 3, what does it mean by "using Outlook.com as the email client"? Did you configure an Outlook.com account in Outlook client, or use Outlook.com account on web?
Please open Outlook, go to FILE -> Options -> Trust Center -> Trust Center Settings -> Automatic Download -> Uncheck "Permit downloads from Web sites in this security zone: Trusted Zone" -> OK. I'm not sure if this helps but you can have
a try.
Regards,
Melon Chen
TechNet Community Support

Error Office11ShipAssert in Outlook 2010 SP2

Good Day,
About a week ago after I applied SP2 give or take I started getting the following error (listed below) in the app event log and the error repeats itself over and over again.
I have repaired Office with no luck. It appears to be related to Outlook from what I can see from the event log yet I can't even find what Office11ShipAssert is so I am not sure what I am looking for.
If anybody has any idea what this is or how to fix it would be greatly appreciated.
The system is fully patched and I am connected to a exchange 2010 SP2 server.
I do not appear to be having issues just these errors that keep coming back.
Thank You
Adam Raff
Log Name:      Application
Source:        Microsoft Office 14
Date:          3/3/2014 12:36:18 PM
Event ID:      5000
Task Category: None
Level:         Information
Keywords:      Classic
User:          N/A
Computer:      AdamR64.xxxxx.net
Description:
The description for Event ID 5000 from source Microsoft Office 14 cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.
If the event originated on another computer, the display information had to be saved with the event.
The following information was included with the event:
Office11ShipAssert
6xk3
14.0.7015.0
the message resource is present but the message is not found in the string/message table
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
    <Provider Name="Microsoft Office 14" />
    <EventID Qualifiers="49152">5000</EventID>
    <Level>4</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2014-03-03T17:36:18.000000000Z" />
    <EventRecordID>61665</EventRecordID>
    <Channel>Application</Channel>
    <Computer>AdamR64.xxxxxx.net</Computer>
    <Security />
</System>
<EventData>
    <Data>Office11ShipAssert</Data>
    <Data>6xk3</Data>
    <Data>14.0.7015.0</Data>
</EventData>
</Event>
then I would get the following error
Log Name:      Application
Source:        Windows Error Reporting
Date:          3/3/2014 12:36:20 PM
Event ID:      1001
Task Category: None
Level:         Information
Keywords:      Classic
User:          N/A
Computer:      AdamR64.xxxxx.net
Description:
Fault bucket 8096914, type 21
Event Name: Office11ShipAssert
Response: Not available
Cab Id: 0
Problem signature:
P1: 6xk3
P2: 14.0.7015.0
P3:
P4:
P5:
P6:
P7:
P8:
P9:
P10:
Attached files:
C:\Users\AdamR\AppData\Local\Microsoft\Office\ShipAsserts\outlook.exe.6xk3.dmp
C:\Users\AdamR\AppData\Local\Microsoft\Office\ShipAsserts\outlook.exe.6xk3.cvr
These files may be available here:
C:\Users\AdamR\AppData\Local\Microsoft\Windows\WER\ReportArchive\NonCritical_6xk3_cae7bb3efd629b7aa754c7bce3d3e93e0a6fd93_1196ca6f
Analysis symbol:
Rechecking for solution: 0
Report Id: 531db1d4-a2fa-11e3-9ef1-842b2b9a1d57
Report Status: 0
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
    <Provider Name="Windows Error Reporting" />
    <EventID Qualifiers="0">1001</EventID>
    <Level>4</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2014-03-03T17:36:20.000000000Z" />
    <EventRecordID>61673</EventRecordID>
    <Channel>Application</Channel>
    <Computer>AdamR64.xxxxxx.net</Computer>
    <Security />
</System>
<EventData>
    <Data>8096914</Data>
    <Data>21</Data>
    <Data>Office11ShipAssert</Data>
    <Data>Not available</Data>
    <Data>0</Data>
    <Data>6xk3</Data>
    <Data>14.0.7015.0</Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>
C:\Users\AdamR\AppData\Local\Microsoft\Office\ShipAsserts\outlook.exe.6xk3.dmp
C:\Users\AdamR\AppData\Local\Microsoft\Office\ShipAsserts\outlook.exe.6xk3.cvr</Data>
    <Data>C:\Users\AdamR\AppData\Local\Microsoft\Windows\WER\ReportArchive\NonCritical_6xk3_cae7bb3efd629b7aa754c7bce3d3e93e0a6fd93_1196ca6f</Data>
    <Data>
    </Data>
    <Data>0</Data>
    <Data>531db1d4-a2fa-11e3-9ef1-842b2b9a1d57</Data>
    <Data>0</Data>
</EventData>
</Event>

Hi,
As of right now I still have the problem I went in and slowly disabled all my add-on and I am still getting the same error.
When I went into safe mode yesterday I thought it fixed it but I guess I was wrong which is why I was disabling the add-on one at a time to see which one was causing the issue.  I believe the SP2 is causing the issue with outlook as I never had
this problem before. I am at the point that I may have to remove SP2 (I understand this was buggy anyway for 2010) I found the follow which is a wry file perhaps if somebody can help figure out what it means it would be a great help.
Version=1
EventType=Office11ShipAssert
EventTime=130385170645103870
Consent=2
UploadTime=130385170645103870
ReportIdentifier=71f1de7e-a492-11e3-9ef1-842b2b9a1d57
Response.BucketId=8096914
Response.BucketTable=21
Response.type=4
Sig[0].Name=Problem Signature 01
Sig[0].Value=6xk3
Sig[1].Name=Problem Signature 02
Sig[1].Value=14.0.7015.0
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=6.1.7601.2.1.0.256.48
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=1033
UI[2]=C:\Program Files\Microsoft Office\Office14\OUTLOOK.EXE
Sec[0].Key=No2nd
Sec[0].Value=2
State[0].Key=Transport.DoneStage1
State[0].Value=1
FriendlyEventName=Non-critical error
ConsentKey=Office11ShipAssert
AppName=Microsoft Outlook
AppPath=C:\Windows\System32\DWWIN.EXE
I am not sure what to do next except uninstall and try to reinstall office from scratch and see if that fixes the problem.
Adam

Outlook 2010 search for contacts of connected account

Hello.
My client has one issue: they can search contacts in their exchange account but the results don't return contacts from an account that she is authorized to (she can see emails from this other account). She doesn't remember what triggered it she just said
it stopped working. The other person has Mac. How do you enable or troubleshoot search shared contacts from connected accounts?
She is using Windows 8 and Outlook 2010 and they have internal exchange server 2007. I have seen this post: http://social.technet.microsoft.com/Forums/en-US/0403a096-49b1-4a87-a34f-44566c9cf9ab/outlook-2010-searching-a-shared-users-contacts?forum=outlook
where it points me to another site but it doesn't say what the problem could be if you can't search from shared contacts.

Hi,
Is the user searching within the shared Contacts folder?
Switch to Outlook Online Mode and search, does the issue persist?
Regards,
Melon Chen
TechNet Community Support
It's recommended to download and install Configuration
Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office programs.

Outlook 2010 prompt for credential when connecting to Exchange 2013 mailbox

I have 4 server Exchange 2010 with DAG and one server Exchange 2013, i've migrated some mailbox to the new 2013 server.
I'm having a problem with some Outlook 2010 that sometimes (not always) requires credential to connect to mailbox in a server Exchange 2013, but only
when Cache mode is enabled.
The client ask for credential and dont connect to mailbox until I change in online mode.
In Online Mode, everything works fine.
I don't have Public Folders, so the check box Download Public Folder is not selected and the authentication mode is "Negotiate".
Thanks in advance.
Elisa

Hi,
As far as I know, by default, shared mail folders not public folders are downloaded in Cached mode in Outlook 2010 and Outlook 2013:
http://support.microsoft.com/kb/982697/en-us
Please check if there is shared folder in the problematic Outlook 2010 client and try to check if the issue still exists with the same account on other Outlook client.
Best regards,
Angela Shi
TechNet Community Support

Necessary to have Outlook 2010 SP2 for Service Pack 3?

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