NEED 2 Factory Reset

PLZ HELP?!This laptop is my son's WORK PC for Medical Transcription!!He got infected by the CRYPTO-LOCKER (CTB-Locker RansomeWare) Trojan!!We were NOT about to PAY the EXTORTIONISTS!! Thank goodness, my son had all his files & cases BACKED-UP BEFORE this struck, so HE should be fine.I spent DAYS trying to find a solution online, MOST advised to wipe the hard disk...which is what i wound up doing, BUT, when i did THAT, i lost the Factory Restore Manager! At first, F11 wouldn't even work AT ALL - now today, I got it to work for the FIRST TIME in 2 weeks!! I THOUGHT I was in the home stretch, bcuz the Factory Restore image is STILL in the hidden partition on the HDD, I saw it when i FORMATTED the primary partiton, & re-installed Win 7 Pro 64-bit...so, it IS there, but after the F11 breakthru, when it wanted to search for the IMAGE...it could NOT FIND IT?!THEN, it gave me the option to FIND the IMAGE on a SERVER? Can I try THAT, or not?I'm sure the warranty is over by now. PLEASE advise me what I can do, SOON?Thank u ALL so much,Susan

You can order HP recovery media below, or call HP on the phone to order 1-800-474-6836
http://h10025.www1.hp.com/ewfrf/wc/document?docname=bph07143&cc=us&lc=en&dlc=en#N76
.

Similar Messages

Hp mini 210-1000 1041NR need factory reset

How do you do a factory rest on this netbook it doesn't have a cd Rom drive

Hi:
If your notebook came with a recovery partition, you should be able to power on the PC, tap the F11 key at the beginning of the HP welcome screen and select a factory reset option.
If you do not have that option you will need to order a USB flash recovery drive.

WRT54G constantly needs factory reset

We have a Linksys WRT54G version 1.1 (Firmware revision is 4.21.1) that I have customized with various settings including mac filtering, time zone, IP restrictions, SSID name etc..
For whatever reason from time to time (no identifiable pattern of when or why) the internet drops out completely from all 3 computers (2 wireless and 1 wired to it) and the ONLY and I mean ONLY way to get it back (it is definitely NOT the cable modem) is to reset the router to factory defaults via the router admin pages.
As soon as I do that the internet comes back, but since all my settings are now lost, so I immediately restore my configuration to what it was before via a saved cfg file. After that the internet still works for some days/weeks, but it ALWAYS needs factory default reseting again (via the admin pages; not the button).
Its gotten to be very annoying and while I know a power outage DOES cause it (it has several times) there are times like today when there was no known outage. As far as surges go, I have no idea if we're getting power surges or when they'd occur.
To me it seems like some memory buffer is filling up and clogging till it can't spout data anymore because over time the internet becomes slower and slower till we power cycle it. Power cycling it alone though does not fix the internet no-access problem. Power cycling "may" just fix the speed issue.

I believe I've tried this before and have gotten the msg that the router is already up to date with the same revision of firmware. With this msg being up I assume that the reflashing did not go through.
Any more dice?

Old 1760 With password recovery disabled, no way to factory reset

Hi
I have an old 1760 router with Password Recovery Functionality Disabled
I don't care about its actual configuration , I need factory reset
I Followed the well documented procedure :
Normal boot
Self decompressing the image : #################################################
################################################################ [OK]
Smart Init is disabled. IOMEM set to: 15
PMem allocated: 57042944 bytes; IOMem allocated: 10065920 bytes
              Restricted Rights Legend
Use, duplication, or disclosure by the Government is
subject to restrictions as set forth in subparagraph
(c) of the Commercial Computer Software - Restricted
Rights clause at FAR sec. 52.227-19 and subparagraph
(c) (1) (ii) of the Rights in Technical Data and Computer
Software clause at DFARS sec. 252.227-7013.
           cisco Systems, Inc.
           170 West Tasman Drive
           San Jose, California 95134-1706
Cisco Internetwork Operating System Software
IOS (tm) C1700 Software (C1700-SV8Y7-M), Version 12.3(6d), RELEASE SOFTWARE (fc1
Copyright (c) 1986-2004 by cisco Systems, Inc.
Compiled Fri 15-Oct-04 03:46 by kellythw
Image text-base: 0x80008120, data-base: 0x81440804
Send break at this time , then :
Do you want to reset the router to factory default
configuration and proceed [y/n] ? y
Reset router configuration to factory default.
cisco 1760 (MPC860P) processor (revision 0x500) with 55706K/9830K bytes of memor
y.
Processor board ID FOC07450X9P (3881152211), with hardware revision 0000
MPC860P processor: part number 5, mask 2
Bridging software.
X.25 software, Version 3.0.0.
1 FastEthernet/IEEE 802.3 interface(s)
32K bytes of non-volatile configuration memory.
32768K bytes of processor board System flash (Read/Write)
WARNING:
Executing this command will disable password recovery mechanism.
Do not execute this command without another plan for
password recovery.
Are you sure you want to continue? [yes/no]: y
The router boot up normally anyway , still with original password unrecovered instead a fresh factory default.
Any hint please ?????
Thank you

Federico,
There is something quite strange going on but one thing has caught my attention in particular. This is a part of your transcript:
Send break at this time , then :
Do you want to reset the router to factory default configuration and proceed [y/n] ? y Reset router configuration to factory default.cisco 1760 (MPC860P) processor (revision 0x500) with 55706K/9830K bytes of memory.Processor board ID FOC07450X9P (3881152211), with hardware revision 0000MPC860P processor: part number 5, mask 2Bridging software.X.25 software, Version 3.0.0.1 FastEthernet/IEEE 802.3 interface(s)32K bytes of non-volatile configuration memory.32768K bytes of processor board System flash (Read/Write)WARNING:Executing this command will disable password recovery mechanism.Do not execute this command without another plan forpassword recovery.Are you sure you want to continue? [yes/no]: y
Notice that the first question is whether you want to erase the configuration - you respond with yes, and the router continues booting. The second question displayed clearly shows that the router continues loading the configuration file and in particular processes the no service password-recovery command.
What would happen if you answered with n to this second question, preventing the router from accepting the no password-recovery stored command? Could you reload the router afterwards and try the password recovery procedure again?
Also, if this router has a removable Flash card, would you be able to enter the ROMMON and set the configuration register to 0x2142 if you removed the card and tried booting the router?
Best regards,
Peter

Factory reset change language italy to englise

I need factory reset and change language my computer because all original programe missing and wont change language i cannot understand italy language please help me thanks

sisira wrote:
I need factory reset and change language my computer because all original programe missing and wont change language i cannot understand italy language please help me thanks
Your laptop came wirh Windows 7 Home Premium. Changing display language legally is not possible unless you get an option during start of install. But in an OEM laptop chances are that you've to live with the language Windows came with from factory.
Please read this: Windows 7: Can I change the display language in Windows 7 Home Premium ?
Regards
Visruth
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++Please click ACCEPT AS SOLUTION to help others, find this solution faster
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I loaded Win 7 on my laptop and didn't back up my phone to I tunes. I loaded IOS 6 to the phone and it needed to sync. The Itunes didn't connect to my account phone factory reset. I have logged on why can't I get my apps and music back to my phone?

I loaded Win 7 on my laptop and hadn't loaded I tunes yet when I updated my phone to IOS 6. It needed to sync and had to factory reset. I have loaded I tunes, logged on yet still can't get my apps or music to load on my phone again? I have added the I tunes back-up to the folder on my newly loaded PC? Any suggestions before I go to the apple store and use the F word.

The same thing happened to my poor sister, and she is panicking because of all of her photos of her "daughter growing up" that will be lost. It seems that this has happened to several people already, and I REALLY hope that Apple figures this out so that it doesn't force all of these people to completely reset their devices. Best of luck to you, and I am bookmarking this and other similar discussions to monitor for other, more desirable solutions.

I changed my Apple ID but my iTunes hasn't updated so I can't access it...do I need to reset all devices to factory settings? or how else do I get the iTunes to link to Apple ID?

I updated my Apple ID primary email address without having switched off 'Find my....' on all devices. A 2 hour very helpful call with Apple Support solved ny Apple ID and ICloud. Later, I tried to update apps but my iTunes account is still on the old ID and I can't access that email/password anymore. I can't get a support appointment for 48 hours but need to update travel apps soon!
Do I need to reset to factory settings on all devices (5!) and start again...or how else can i get iTunes to link to my Apple ID now?
Any help appreciated!

Thanks, David. But that was the first thing I tried. For some reason, when I try to change my Apple ID back to my old email address, I get the message that that Apple ID is already in use and so I cannot use it! I have tried requesting a password reset using my old Apple ID email, but I've waited and waited and nothing has come to my old email address. This is sooooooo frustrating!

I need to do a factory reset, but it says that I need to turn off "find my phone" and I can't do that because my screen is black

I would really appreciate it if someone could help me turn off "find my Phone" through the computer. My screen is black on my phone and I just need to do a factory reset.
Thank you

Hi patti273,
Welcome to the Support Communities!
The following article will show you how to remove your iPhone from "Find My Phone"
iCloud: Remove your device from Find My iPhone
http://support.apple.com/kb/ph2702
I hope this information helps ....
Happy Holidays!
- Judy

I need a font book factory reset & a clean slate

My font book is is a mess! I have duplicate fonts in about 4 different directories (my fault) and want a fresh start. I did an "export" of my fonts but I am unsure how to do a factory reset. I've read the Font Management in OS X doc but am unclear if clearing the cache will bring me back to just the basic system fonts or only clears the history.
Do I need to go in and delete ("file ----> remove font") the fonts in font book one by one and THEN clear the cache before reinstalling the ones I want in the ONE directory folder where I want them to live? (lesson learned). I have 1200 (not including the duplicates) fonts that I need to sift through and am looking for the fastest way to do this without losing the key system fonts for Mac, Office 2011 and Adobe CS5 Creative Suite.
Is that amount of installed fonts still manageable with font book or should I be looking at a different font management solultion? I can't answer that for myself until I make it manageable with only ONE copy of each font
Thanks in advance for your help! I promise that I've read through this site and have been googling all day but haven't been sure about resetting the it all back to square one
Tara

There isn't an easy, singular answer to your question, though it would be fairly straightforward if it weren't for Office. I am curious how you arrived at 4 directories of fonts. There are only three Fonts folders OS X looks at. The ones in the System folder, the main Library folder, and the one in the active user account. Since you shouldn't even be looking in the System folder (if you don't know what you're doing), the only two places you should have any fonts you've added would be the main Library and your account.
Anyway, start by launching Font Book. Delete any Font sets or Library sets you have created. Close Font Book. Create a new folder on the desktop. Call it "mine". Anything you want really, just so it refers to the fonts in your user account. Go to the Fonts folder in your user account and move all fonts out of that folder to the new one on the desktop. Create another new folder on the desktop named "lib". Open the /Library/Fonts/ folder and move all fonts into the second new folder. Both the /Library/Fonts/ folder, and the Fonts folder in your user account should be empty.
Follow the instructions at the bottom of Font Management in OS X to restore all fonts from the Snow Leopard DVD. You will be using Pacifist to restore both the System and Library fonts. When you're done, your fonts will be back to the way the were when you first installed OS X.
From the desktop folder you named "lib". Move Hoefler Text.ttc and STHeiti Medium.ttc to the /Library/Fonts/ folder. Replace the versions you just restored with these newer versions. They were updated in 10.6.5.
Office 2011 installs many newer versions of fonts OS X comes with. Move these fonts from the 'lib" folder into the /Library/Fonts/ folder so you again replace the ones you just restored.
Arial.ttf
Arial Italic.ttf
Arial Bold.ttf
Arial Bold Italic.ttf
Brush Script.ttf
Times New Roman.ttf
Times New Roman Italic.ttf
Times New Roman Bold.ttf
Times New Roman Bold Italic.ttf
Verdana.ttf
Verdana Italic.ttf
Verdana Bold.ttf
Verdana Bold Italic.ttf
Wingdings.ttf
Wingdings 2.ttf
Wingdings 3.ttf
Here's where it gets a bit trickier. Office 2011 also installs a number of old fonts which conflict with the newer .ttf OpenType fonts. Delete these from the "lib" folder on your desktop. Note that they do not have a file extension.
Andale Mono
Arial Black
Arial Narrow
Arial Rounded Bold
Comic Sans MS
Georgia
Impact
Tahoma
Trebuchet MS
Without being able to see what you have left in the "lib" folder, I can't easily say what you can move back into the /Library/Fonts/ folder. So I'll list everything else Office 2011 installs that you can move back in. Office uses many of these for its supplied templates. Cambria is the default font family for Word.
Abadi MT Condensed Extra Bold
Abadi MT Condensed Light
Baskerville Old Face
Batang.ttf
Bauhaus 93
Bell MT
Bernard MT Condensed
Book Antiqua
Bookman Old Style
Bookshelf Symbol 7.ttf
Braggadocio
Britannic Bold
Calibri Bold Italic.ttf
Calibri Bold.ttf
Calibri Italic.ttf
Calibri.ttf
Calisto MT
Cambria Bold Italic.ttf
Cambria Bold.ttf
Cambria Italic.ttf
Cambria Math.ttf
Cambria.ttf
Candara Bold Italic.ttf
Candara Bold.ttf
Candara Italic.ttf
Candara.ttf
Century
Century Gothic
Century Schoolbook
Colonna
Consolas Bold Italic.ttf
Consolas Bold.ttf
Consolas Italic.ttf
Consolas.ttf
Constantia Bold Italic.ttf
Constantia Bold.ttf
Constantia Italic.ttf
Constantia.ttf
Cooper Black
Copperplate Gothic Bold
Copperplate Gothic Light
Corbel Bold Italic.ttf
Corbel Bold.ttf
Corbel Italic.ttf
Corbel.ttf
Curlz MT
Desdemona
Edwardian Script ITC
Engravers MT
Eurostile
Footlight Light
Franklin Gothic Book Italic.ttf
Franklin Gothic Book.ttf
Franklin Gothic Medium Italic.ttf
Franklin Gothic Medium.ttf
Gabriola.ttf
Garamond
Gill Sans MT Bold Italic.ttf
Gill Sans MT Bold.ttf
Gill Sans MT Italic.ttf
Gill Sans MT.ttf
Gill Sans Ultra Bold
Gloucester MT Extra Condensed
Goudy Old Style
Gulim.ttf
Haettenschweiler
Harrington
Imprint MT Shadow
Kino
Lucida Blackletter
Lucida Bright
Lucida Calligraphy
Lucida Console.ttf
Lucida Fax
Lucida Handwriting
Lucida Sans
Lucida Sans Typewriter
Lucida Sans Unicode.ttf
Marlett.ttf
Matura Script Capitals
Meiryo Bold Italic.ttf
Meiryo Bold.ttf
Meiryo Italic.ttf
Meiryo.ttf
Mistral
Modern No. 20
Monotype Corsiva
Monotype Sorts
MS Gothic.ttf
MS Mincho.ttf
MS PGothic.ttf
MS PMincho.ttf
MS Reference Sans Serif.ttf
MS Reference Specialty.ttf
MT Extra
News Gothic MT
Onyx
Palatino Linotype Bold Italic.ttf
Palatino Linotype Bold.ttf
Palatino Linotype Italic.ttf
Palatino Linotype.ttf
Perpetua Bold Italic.ttf
Perpetua Bold.ttf
Perpetua Italic.ttf
Perpetua Titling MT
Perpetua.ttf
Playbill
PMingLiU.ttf
Rockwell
Rockwell Extra Bold
SimSun.ttf
Stencil
Tw Cen MT Bold Italic.ttf
Tw Cen MT Bold.ttf
Tw Cen MT Italic.ttf
Tw Cen MT.ttf
Wide Latin
Anything you have left in the "lib" folder on your desktop will either be duplicates, or fonts installed by other third party apps. That will essentially be true of any fonts you moved out of your user account. I can't tell you which, if any of these, would need to be moved back in. For now, combine the two into a single folder and store them away anywhere not in any of the three Fonts on the hard drive. There will be a bunch of them as CS5 installs a slew of fonts. None of which it needs to operate.
That's as far as I can help with the fonts themselves.
Now open Disk Utility and run a Repair Permissions on your startup drive. Moving the fonts around will cause them to have permissions OS X doesn't like. Mainly just because you moved them back into the /Library/Fonts/ folder and it will want to change the permissions to OS X as the owner simply because of where they are.
Last few things to do.
Restart your Mac and immediately hold down the Shift key when you hear the startup chime to boot into Safe Mode. Keep holding the Shift key until you see a progress bar towards the bottom of the screen. You can let go of the Shift key at that point.
OS X asks you to log in (you will get this screen on a Safe Mode boot even if your Mac is set to automatically log in). Let the Mac finish booting to the desktop and then restart normally. This will clear Font Book's database and the cache files of the user account you logged into in Safe Mode.
Next to take care of the System's font cache files.
Close all running applications. From an administrator account, open the Terminal app and enter the following command. You can also copy/paste it from here into the Terminal window:
sudo atsutil databases -remove
Terminal will then ask for your admin password. As you type, it will not show anything, so be sure to enter it correctly.
This removes all font cache files. Both for the system and the current user font cache files. After running the command, close Terminal and immediately restart your Mac.
Last step when back at the desktop. Launch Font Book so it can create a new database based on the fonts currently in the drive's three Fonts folders.
There should be no duplicates. Everything OS X and Office installs will be available.

My one year old disabled my iphone 5 so i need to "connect it to itunes" as the screen directs. I know how to do this with my laptop but it says i will be doing a factory reset. is there any way to get my phone open without losing everything?

Long story short, my one year old disabled my iphone5 and I need to "connect to itunes" as the screen instructs. I went through the steps and it says that I will be doing a factory reset and I will lose everything. Is there any way to get my phone open without losing everything?? I'm mainly concerned about my pictures and videos.

Once the Device is in Recovery Mode... it is too late to save anything...
To minimise loss... after the successful Recovery... Restore from the most recent Backup...
See Restore from Backup here
http://support.apple.com/kb/ht1766

I need a factory reset to my laptop

HP Pavilion dv6t-6100 CTO Quad Edition Entertainment Notebook PC
LM336AAR
win 7 home premium genuine
MY PROblem is regarding recovery.
I created a recovery in my usb with the help of hp recovery manager.
Now how to recover to factory reset using this usb ?
i on my laptop and pressed ESC and entered bios.
there it says PRESS F11 for recovery . I did pressed f11 .but error came saying that i need a installation disc.
if i had installation disc then i would format and install a new win 7 ,i wouldnt need to do recovery ..
help me ......

hi sir..thanku for ur reply...
i just bought this laptop from kathmnadu nepal in 86,000 rupee one week back..that is around 1000 dollar and at present i am in a distant place from kathmandu because of my working station (so i am unable to make complain to the shop owner where i bought and going to kathmnadu to make my complaint will cost me around 250 dollars, so i thought better i will get solution in this forum)
i want to do factory reset for 3 reasons.
1. everytime i switch on my laptop ,my wireless doesnt work so everytime i go to CONTROL PANEL ,....administrative tools..services.....wlan autoconfig....AND restart wireless service and then my wireless comesback n i get connected to internet.
2 my startup time ranges from 20 min to 1 hour (i have 8 gb ram) ..at first i thoguht 2 ram were not compatible so i took out my one 4 gb ram ...but still same problem.....though its not always..i mean sometimes ,window gets launched in 10 sec and sometimes minutessssss...and most of time i have to open in safe mode and go back to LAST KNOWN GOOD CONFIG..
3. my touch pad not working ,its freezed....(it works sometimes but not always)..so i m using usb connected mouse right now....
with having all these problems ,i thought of formatting and reinstalling win 8.
i bought win 8 but the installation got freezed in the first step..it only shows fish logo and nothing happened even though i waited for an hour.
then i thought i will install win 7 . using poweriso i created a bootable usb win 7 .
but while trying to install win 7 ..it says no drivers...select drivers.......where the hell i am going to search my drivers now????????????
i m frustrated

I have reset my macbook pro to factory reset the screen is now asking me to put in my details, do i have too as if i am showing it to someone they need to be able to see it working but does that not mean that my name will be on it. please help

i have reset my macbook pro to factory reset the screen is now asking me to put in my details, do i have too as if i am showing it to someone they need to be able to see it working but does that not mean that my name will be on it. please help

Use a alias, but you might have to use a zip code that matches the location used.
Also if you click the right button there is a way to bypass the registration, like register later or something, Apple has it hidden. Also to bypass the internet connection to send the registration off.
Never place your name on a Mac or PC, it's spread throughout the entire machine, in emails, on the network in plain sight etc.

I bought a used macbook air, it didn't come with the flash drive to do a factory reset. Can I download the info needed and save it to my own flash drive and then do a factory reset? If not what can I do?

I bought a used macbook air, it didn't come with the flash drive to do a factory reset. Can I download the info needed and save it to my own flash drive and then do a factory reset? If not what can I do?

If it originally shipped with Mac OS X 10.6.8 or earlier, click here, phone Apple, and order a replacement.
If it originally shipped with Mac OS X 10.7 or newer, restart it with the Option, Command, and R keys held down.
(113079)

HT6114 I need help hacking into my ipod i forgot the password and i cant factory reset it because the power button is broken?!

I need help hacking into my ipod i forgot the password and i cant factory reset it because the power button is broken?!

If your iPod Touch, iPhone, or iPad is Broken
Apple does not fix iDevices. Instead, they exchange yours for a refurbished or new replacement depending upon the age of your device and refurbished inventories. On rare occasions when there are no longer refurbished units for your older model, they may replace it with the next newer model.
ATTN: Beginning July 2013 Apple Stores are now equipped to do screen repairs/replacements in-house on iPhone 5 and 5C. In some cases while you wait. According to Apple this is the beginning of equipping Apple Stores with the resources needed to do most repairs for iPhones, iPads, and iPod Touches that would not require major replacements. Later in the year the services may be extended as Apple Stores become equipped and staffed with the proper repair expertise. So, if you need a screen repaired or a broken screen replaced or have your stuck Home button fixed, call your local Apple Store to see if they are now doing these in-house.
You may take your device to an Apple retailer for help or you may call Customer Service and arrange to send your device to Apple:
Apple Store Customer Service at 1-800-676-2775 or visit online Help for more information.
To contact product and tech support: Contacting Apple for support and service - this includes international calling numbers.
You will find respective repair costs in the appropriate link:
iPod Service Support and Costs
iPhone Service Support and Costs
iPad Service Support and Costs
There are third-party firms that do repairs on iDevices, and there are places where you can order parts to DIY if you feel up to the task:
1. iResq or Google for others.
2. Buy and replace screen yourself: iFixit
Locked Out, Forgot Lock or Restrictions Passcode, or Need to Restore Your Device: Several Alternative Solutions
A
1. iOS- Forgotten passcode or device disabled after entering wrong passcode
2. iPhone, iPad, iPod touch: Wrong passcode results in red disabled screen
3. Restoring iPod touch after forgotten passcode
4. What to Do If You've Forgotten Your iPhone's Passcode
5. iOS- Understanding passcodes
6. iTunes 10 for Mac- Update and restore software on iPod, iPhone, or iPad
7. iOS - Unable to update or restore
Forgotten Restrictions Passcode Help
iPad,iPod,iPod Touch Recovery Mode
You will need to restore your device as New to remove a Restrictions passcode. Go through the normal process to restore your device, but when you see the options to restore as New or from a backup, be sure to choose New.
You can restore from a backup if you have one from BEFORE you set the restrictions passcode.
Also, see iTunes- Restoring iOS software.

I set my computer to factory reset and I need to get back my pictures .how do i get them back

Hello
Please help I need to know how to get my pictures back from a factory reset on a pavilion g7-1338dx notebook PC
Thank you, Donna

Hi
It depends on your luck how much you'll get back depending upon the overwriting that has been done on the hard drive by recovery.
These tools are decent ones you could try upon:
http://www.puransoftware.com/File-Recovery.html
https://www.piriform.com/recuva
Each file has certain level of recovery success & you'll get either the whole for as it is or with some corruption.
Connect an external drive or USB to copy or save all the recovered files on to, must be large enough for them.
Or if you have different partition in your hard drive you can copy the files on to that from system.
Regards,
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++Please click ACCEPT AS SOLUTION to help others, find this solution faster
**I'm a Volunteer, I do not work for HP**

Need to do a Factory Reset for iMac late 2011. How do I do it with little hassle

I recently purchased a iMac (late 2011) from ebay and it did not come with a Disc. I keep seeing that it will require a disk. The Current operating system is 10.7.5
Im eligible to download Moutain Lion from the Apple Apps store but I dont know when to do it? Before or After the Factory Reset
What do you I need before I get Started? Will it just erase everything and start brand new? (what im looking for)
It seems to be running slow and Im really really new to MAC operating systems so if someone could please walk me thru this it would be greatly appreciated.
Thank You !!!

Did the selller tell you what version of OS X was installed when the machine originally purchased. If it had Snow Leopard on it you have an illegal verison of OS X, as the license for Lion and ML upgrades are not trasferable, they're also pretty useless to you because they're tied to the old owner's AppleID. If you are not sure or cannot find out then call AppleCare.
However if the machine originally shipped with Lion on it, the simply restart in the Restore Partion, do and erase and install and you're set. You can start in the Restore Partition by holding down the Command + R keys when you hear the startup tone and then choosing the Restore Partition and open Disk Utility.

NEED 2 Factory Reset

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