Need a Doc for Case Management-Interaction center

Hi all,
I need a SAP doc for Case Management-Interaction center.
Please send me on [email protected]
Will surealy get points .
Nice weekend

Hi Babu,
Please check the following SAP Help link:
http://help.sap.com/saphelp_crm50/helpdata/en/89/c5be40d7e4cc38e10000000a155106/frameset.htm
Hope this helps,
Kind regards,
KZ

Similar Messages

Development environment for Case Management

Hi,
I want to get started with Case Management, but I could use some startup tips as this is the first time I am installing a Java environment from scratch. To be able to design and develop case management solutions, JDeveloper is required and it seems that there is a WebLogic server embedded in the JDeveloper installation. I can install the BPM extensions for JDeveloper and I have the support for Case Management. But is this enough to actually deploy and test a solution? Or does that require a stand alone weblogic+SOA suite installation? I would rather have all this figured out before I start installing all the different things.
Thanks

And if you are starting to work with Case Management you probably will like this post at SOA & BPM Partner Community Blog: https://blogs.oracle.com/soacommunity/entry/case_management_samples_released_by
As well as this other references:
Oracle® Fusion Middleware Modeling and Implementation Guide for Oracle Business Process Management 11g Release 1 (11.1.1.7)
31 Working with Case Management
http://docs.oracle.com/cd/E28280_01/doc.1111/e15176/case_mgmt_bpmpd.htm#CIHJBBCA
Series of posts from the Oracle A-Team (start from the end of the list below):
Case Management In-Depth: Cases & Case Activities Part 2 – Case Rules
http://www.ateam-oracle.com/case-management-in-depth-cases-case-activities-part-2-case-rules/
Case Management In-Depth: Cases & Case Activities Part 1 – Acivity Scope
http://www.ateam-oracle.com/case-management-in-depth-cases-case-activities-part-1-acivity-scope/
Case Management In-Depth: Stakeholders & Permissions
http://www.ateam-oracle.com/case-management-in-depth-stakeholders-permissions/
Case Management Part 3: Runtime Lifecycle of a Project
http://www.ateam-oracle.com/case-management-part-3-runtime-lifecycle-of-a-project/
Case Management Part 2: Anatomy of a Project
http://www.ateam-oracle.com/case-management-part-2-anatomy-of-a-project/
Case Management Part 1: An Introduction
http://www.ateam-oracle.com/case-management-part-1-an-introduction/

Document Types for Case Management Implementation

Hii,
Can any one provide what document types should be used for Case Management Implementation. If possible please describe what is a queue and how it relates to provider group. What is Scripting and how it relates to solution advisor.
Thanks in Advance.
Best Regards!
Deepak P

i got it..for case management..document types will be CAL CL, E-Mail EM, FAX FX, Mail ML. you can create more as per your business needs...

Configuring workflow for case management

Hi
My requirement is to copy the standard workflow for case management WS01700044 and add few things once the case is processed.
Now my problem is, how do I configure this new Z workflow in the SCASE. So that once I save the case, I should be able to start the workflow I have created.
Currently only 2 workflows are listed for case management.
1. WS01700051
2. WS01700044
I want three workflows to be listed.
Do we need to configure the newly created workflow in SPRO under case management? Please guide me.
Thanks in advance.

Hi There,
The workflow in case management is triggered by the event BUS2022.NONPROFESSIONALUSERSET which is the same trigger that invokes WS01700044. You will first need to disable that trigger (open that workflow and remove the trigger (the first node in the workflow)). I would then add that trigger to your new Z workflow and that should do the trick.
This is the best way to do it rather than looking in the IMG.
Hope that helps,
Brenton.

Authorisation object for Case Management

Hi Gurus.
I need to create authorisation object for Case Management,
SCMG_T_CASE_ATTR-CATEGORY Field,SCMG_CATEGORY element,
I use the tx SU21 and Su20, asigned this object to Role. But no WORK.
In the Su20:
Field Name: ZCATEGORY
Data elelment: SCMG_CATEGORY.
Table Name: SCMGATTR_CATEGO.
In the SU21:
Object: ZCASE
Class: AAAB
Field Name:
ACTVT
ZCATEGORY
When I use tx SCASE, The condition not work.
I use the field name ZCATEGORY because the field name CATEGORY was used by SAP. But for USC_Y_CONT_CATEGORY element
Edited by: Alfredo on Aug 1, 2008 5:39 PM

Hi Alfredo,
Go to SU24 tcode and see if the transaction SCASE is being check/maintaned to the authorization object ZCASE.
If not then you need to do that so that when you add the tcode SCASE to a role then you will see the authorzation object ZCASE which you have created. You can edit the role and change the authorizations for the field, ZCATEGORY and maintain.
Generate the role and then assign it to the user. I think it must work.
If it doesnot work then as Alex said, you need to go and look where the Authority check statement is placed in the program behind the SCASE tcode.
Hope this helps.
Regards,
Kiran Kandepalli.

How to turn off categorization for case management

Hopefully a simple one, how to turn off categorization for case management.
I get this error in CRM 5.0 when choosing Cases.
CASE_MANAGEMENT, CASE_TYPE, Z_01
My categorization in the IC profile is set to ZDEFAULT (copy of default) but only contains
IR     Interaction Record
SO     Service Order
ST     Service Ticket
Does not have the CA case entry that is in DEFAULT.
Z_01 is my case type but I see no place to set the categorization.
I think I am missing something easy but don't see it.

I'm guessing zdefault had same description default and it was picking up the default one in error.

Configuration docs for Asset Management

Hi.
Does anyone have configuration docs for Asset Management
thanks
Tom

Go to http://help.sap.com/ and click on SAP Best Practices. Look for Building Blocks Library under the Additional Information on the right side of the page. In the Building Block Library, look for J10- Asset Management. Click on that and thereafter, under Technical Documentation, click on configuration guide. There you should have all the information or at least some of the information you need on Asset Management.

I need a bapi for material management advance shipping notifications

i need a bapi for material management advance shipping notifications for developing powls which includes below fields and some more fields.
     Inbound delivery number
     Due date (GR date)
     Vendor delivery number
     Material
     Name of material
     Quantity
     Vendor
     Name of vendor
thanks and regards,
jameer.p

Hi Jameer,
This is a hard one, my friend. I understand what you are trying to do.. Try BAPI_DELIVERYPROCESSING_EXEC. It is tricky though.
Moreover you might want to use a FM to fill the IDOC data. something like IDOC_INPUT_**. this might be a better option.
cheers,
Hema.

ICWC - define filters for case management 5.0

If I want to limit the Cases linked objects and logs to BP's, sales order, & service tickets are the proper setting.
1. SPRO > interaction center webclient > business transaction > case management > define filters for displaying case detail.
2. Define filter = ZTEST,
enter any heading descriptions 1- 5
Navigation = RecFolderToRecordDetail
3. Assign element types, add entries
CRM_BUSINESS_PARTNER
CRM_SALES_TRANSACTION
CRM_SERVICE_TRANSACTION
Can BOL type, description, path to bol 1, path to bol 2, etc all stay blank? to default to SAP functionality?
4. Define Filter profile = ZTEST1
5. assign filter ZTEST1 = ZTEST
Step #3 is the one I want to be sure I understand. Will rewards points.
6. assign the filter in a different SPRO entry.

I'm guessing zdefault had same description default and it was picking up the default one in error.

Required Config and testing Docs for cash management/cash forecasting

Hi All,
My client need to implement cash management/cash forecasting ..
Can anyone send the details Required Config and testing Docs for the same as earlier i have not worked in this area..
Thanks in advance...
Regards,
Sandip

Hello
Please check the below link
help.sap.com/bp.../J11_BB_ConfigGuide_EN_IN.doc - United States
Thanks & Regards
Phaneendra

Standard I view for Case management

Hi Experts,
Can anyone tell me what is the Standard I-view called in case management application CRMD_CASE.I wanted to create Z view by copying from standard i- view.I tried to find in Content adminstration but could'nt.
is there any way to create Z view without copying from standard View?
Thnaks in advance
Regards,
Basavaraj patil

Thanks for the info.
Here my doubt is, if I create Transactional iView, do I require user license(R/3 user login) for all users. My requirement is like, generally Team leaders do shift planning of their reportees in my company.So I need to give access to all the team leader. If user license required for all team leaders, then it would be very expensive. Is there any possibility to skip the user license.

Table name for Case Management

Can anyone please help me out with all the required table names for implementing CASE MANAGEMENT....... the table information which contains status, Texts, Description,activities, Bus.transactions,priorities,and etc of Cases.....

Hi Daniel,
First of all, you need to create status Profile, Text Profile, Attribute Profile etc.,
Later you have to create a CASE TYPE.
while creating a Case Type you will mention the above created Status, Text and Attribute Profile names.
Later while reating the Case you need to choose this particular Case Type which you have created.
Because, Case is based on CaseType.
Steps for creating Status, Text , Attribute Profiles will be available in the IMG Activity. Do refer.
Regards,
Eswari.

Standard Business Content & Data Targets for Case Management & CRM Survey

Dear Friends,
We are implementing CRM2007 with BW3.5 for reports for CRM Analytics. We require to Identify the Standard Data Targets & Standard Business Content (Reports) available for the following:
1. Case Management
2. CRM Survey (We have already been able to identify Data targets in BW3.5 for Web Survey & in CRM 2007 we have been able to identify Data targets for CRM Survey, as well as Web Survey. Our requirement is identifying Data Target for CRM Survey)
Please guide.
Regards,
Rajesh Banka

hi,
You can find the planning scenarios related to planning ifor CRM at this link http://help.sap.com/SAPHELP_SEM350BW/helpdata/EN/05/242537cedf2056e10000009b38f936/frameset.htm
You can also find the details on demo content for the same at http://help.sap.com/SAPHELP_SEM350BW/helpdata/EN/05/242537cedf2056e10000009b38f936/frameset.htm
Regards,
Deepti

Process route for case management.

How to configure the process route in case management. I want to determine the person a case should go to when the status is changed. The person who changes the status should be able to select or determine who the case goes to. when i try to do this this error comes out
ERROR MESSAGE
No description created for process route 000000000021. Activity area SCMG
Message no. SRM_WF_PATH02

Hello,
First step is to go to the event trace (SWEL - turn on with SWELS) and see if an event is being created.
regards
Rick Bakker
hanabi technology

Need Help Beyond HP Case Management - Losing A Very Loyal 20 Year +HP Customer.

I am not sure where to turn to for help at HP beyond HP Case Managment, so I am turning to this board as a last measure for help.
I just bought a new HP Laser Printer, (HP Laser Jet 200 Color MFP M276 PCL6) few weeks ago and after countless hours of me trying to install the printer, being on the phone with both my companies tech support and HP’s Tech Support and no one being able to install this printer HP Tech Support (whom were wonderful) turned me over to the HP Case Management team to resolve my issues.
The HP Case Manager Eric {Personal Information Removed} called me today saying he was calling to help me resolve my issues, he gave me a case number of Case # {Personal Information Removed}. Up until Eric’s call all of the HP representatives had been wonderful to work with and also complemented me for being very understanding, nice and easy to work with. However that would quickly change with Eric’s call. Eric was the most insincere, disrespectful, condescending, belittling and arrogant/cocky person that I have ever spoken to in my life. He did not listen to what I was saying at all, but rather continued to talk over me in a condescending/belittling manner the entire call!
Because Eric was obviously not listening to me at all, and I honestly do not feel that he is even capable of listening, I had to ask the same question over and over again with him, and then he in a very disrespectful and condescending fashion told me that I keep repeating myself and then proceeded to get very offensive and rude.
I googled HP Case Manager, Eric had had multiple complaints and bad reports about Eric, go figure....
Eric offered no help what so-ever and kept telling me that he is the final authority at HP and that he has no manager and there was no avenue or no venue at HP to report him, said that he was the authority.
He then sarted being very disrespectful and blantly rude, telling me that I could go report him to the world wide web if I wanted to, just extremely unprofessional and quite frankly ignorant.
Please give me a call as soon as possible to help resolve.
Thanks!!!
Brian {Personal Information Removed}

So sorry you had such a bad experience, I too purchased a HP 7510e photosmart printer from Staples for $200.00 Canadian, I could not get it to print off photo's, I called HP for help but they just blew me off so I continued to try myself. I took it back to Staples but they told me the 10 day return policy had expired so I contacted HP again, this time I did get help and he could not get it to work either, by the way I purchased a care pack agreement for it as soon as I brought it home, good until 2014, anyhow they did send out a refurbished product to me to replace the new one. This one has been a nightmare and when I call the service department they inform me that I have to purchase another service agreement (SMART FRIENDS) for 6 months in order to get help or I would be charged $60.00 per incident.
[Content Removed]
I used to be able to contact HP and get help for my products without any problem, poor language skills and all but now I just get the run around.
As for the bad manners and rudeness there is no call for that and it is disgacefull that anyone should speak to you in that manner. I registered my service packs but it never shows up on the USA side. I wish there was a way to contact the directors of HP to Lodge a formal complaint but so far had no luck finding a number to call. Good luck to you.

Need a Doc for Case Management-Interaction center

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