Need a new serial number for acrobat xi

How to I get one?
Or does anyone have a phone number for adobe support?
Thanks

By researching farther it appears I was supposed to "deactivate" the Adobe Acrobat XI prior to uninstalling.
The new installation seems to think I am trying to install the program on two devices.  I can understand why Adobe would do this since they would require another program to be purchased instead of one program being used on two devices for the price of one program.  Unfortunately, now I have a program I can use on neither device.
Is there a way to "deactivate" the product now that it has been uninstalled?  If so, perhaps I could get a 'new' serial number to install the program to my laptop.
And thanks again for the responses... Both are windows 7 machines but the SN will not work twice.

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