Need a refund for an app, how long does it take to get a reply from iTunes?, Need a refund for an app, how long does it take to get a reply from iTunes?, Need a refund for an app, how long does it take to get a reply from iTunes?

I recently had an unathorized app charged to my account. I emailed iTunes Support and got an email saying I would get a response within 24 hours. That was 3 days ago. How long does it take to get a response?

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How come I can't put music on my ipod? I already have a fair amount of music on my ipod but I have enough space for more. I am using a new computer with itunes and it is telling me if I wasnt to put the new music on my ipd i need to erase my ipod HELP!

How come I can't put music on my ipod? I already have a fair amount of music on my ipod but I have enough space for more. I am using a new computer with itunes and it is telling me if I wasnt to put the new music on my ipd i need to erase my ipod HELP!

Because you can only synce with one iTunes library and you are switching libries by using the new computer. To nake this yyour syncing computer:
- Move all the media(apps, music, synced video and photos etc) to the new computer.
- Connect the iPofd yo the computer and bake a backup fo the iPod by right clicking on the iPod under Devices in iTunes and select Back Up
- Restore the iPod from that backup.
Note that the backup that iTunes makes doe not include media.
To move mdia to the new computer see:
iTunes: How to move your music to a new computer
iTunes Store: Transferring purchases from your iOS device or iPod to a computer

I purchased gems from the game legends at war and the game has problems and I've lost the things I've paid good money for how do I get a refund

I purchased gems from the game legends at war and the game has problems and I've lost the things I've paid good money for how do I get a refund gree offer no support it takes days to get a reply then they offer no help, if Ive paid for something I expect to get it and being a paying customer I expect support when there is problems

Simon ~ Welcome to the Support Communities. See the iTunes Store option here:
http://www.apple.com/support/itunes/contact/

I need to clarify how I can use adobe as a host for my site for free. I see where business catalyst is supposed to be temporary as well as it is recommended to use as the better alternative to launch my muse site. But then I have to use the long

I need to clarify how I can use adobe as a host for my site for free. I see where business catalyst is supposed to be temporary as well as it is recommended to use as the better alternative to launch my muse site. But then I have to use the long extension of "businesscatalyst" in addition to the domain name I'd prefer. How exactly can I take it live? do I have to use a third party hosting?

Hi,
Once you are done with your sitet, Click on Publish in Muse, select New Site from the drop down, It will ask you a name for your site, which will be used for site url, you will get a url like mysite.businesscatalyst.com, then go to the browser and login to the admin panel, mysite.businesscatalyst.com/admin and on Dashboard, click Launch site. This will push your site live, and you can then add your custom domain.
Also make sure that you have completed all these actions mentioned here
User manual
Do let me know if you have any question.

I bought the Keynote app for my MacBook, but when I open the application and try to install it, I get an error message saying that the application will not work with my MacBook. What gives? And, can I please request a refund? ($19.99 = a week's groceries)

I bought the Keynote app for my MacBook, but when I open the application and try to install it, I get an error message saying that the application will not work with my MacBook. What gives? And, can I please request a refund? ($19.99 = a week's groceries).
Thank you for your help! - I did try looking for all available specs about Keynote on the Apple iTunes website, and found nothing that could help me. HELP!

1
Close all iWork applications
2
Uninstall Keynote; this must be done with an application remover tool to delete the installation properly. Appcleaner is known to work correctly for this purpose, it is free and can be downloaded from here: Appcleaner Download
3
empty the trash
4
shutdown the Mac and restart. After the start up chime, hold down the shift key until the apple logo appears
let the Mac complete the start up procedure completely, it will take longer than usual as the hard drive is being repaired
5
Reinstall Keynote by logging into the Mac App Store using download / install

How can i open a downloaded mp4 file that is zipped? Witch will not open. And, Convert that mp4 to play on my iMac with Maverick osx ? I there an app or apps i need to buy ?

how can i open a downloaded mp4 file that is zipped? Witch will not open. And, Convert that mp4 to play on my iMac with Maverick osx ? I there an app or apps i need to buy ?

You should be able to open the zipped file by double clicking on it.
http://www.videolan.org/vlc/index.html
This link is for a VLC Player it can play just about everything.
Cheers
Don

TS1702 I cannot get an unlocked version of drivesafe.ly to operate on any accounts on my iphone 4S and have had no help when I asked them for support. I am now trying to figure out how to refund the product. Anyone know how to make that request through

I cannot get an unlocked version of drivesafe.ly to operate on any accounts on my iphone 4S and have had no help when I asked them for support. I am now trying to figure out how to refund the product. Anyone know how to make that request through itunes?

Try assigning Queen as the Album Artist on the compilations in iTunes on your computer.

Bought a new 4s and need to transfer photos from iCloud to new device. iCloud is giving me an old @me address. I do not have the email or pw for the iCloud account. How do I retrieve this information? Thanks.

Bought a new 4s and need to transfer photos from iCloud to new device. iCloud is giving me an old @me address. I do not have the email or pw for the iCloud account. How do I retrieve this information? Thanks.

If you need to change the iCloud ID on your new phone you have to go to Settings>iCloud, tap Delete Account, provide the password for the old ID when prompted to turn off Find My iPhone, then sign back in with the ID you wish to use. If you don't know the password for your old ID, or if it isn't accepted, go to https://appleid.apple.com, click Manage my Apple ID and sign in with your current iCloud ID. Click edit next to the primary email account, change it back to your old email address and save the change. Then edit the name of the account to change it back to your old email address. You can now use your current password to turn off Find My iPhone on your device, even though it prompts you for the password for your old account ID. Then save any photo stream photos that you wish to keep to your camera roll. When finished go to Settings>iCloud, tap Delete Account and choose Delete from My iDevice when prompted (your iCloud data will still be in iCloud). Next, go back to https://appleid.apple.com and change your primary email address and iCloud ID name back to the way it was. Now you can go to Settings>iCloud and sign in with your current iCloud ID and password.

HT1386 How do I copy music from an old iPod? Why do you have to make things so difficult? These are my files that I paid for but once I put them on your devices, I no longer have control over them. I've wasted so much time on these stupid problems.

How do I copy music from an old iPod? Why do you have to make things so difficult? These are my files that I paid for but once I put them on your devices, I no longer have control over them. I've wasted so much time on these stupid problems. I used to be able to do this until you "improved" things.

Thanks, Deggie. I thought Apple would see my feedback. I would just like to know if there is a simple way to copy just a few music files from an old iPod. I saw instructions on how to copy all of them from the iPod but it was complicated and I really didn't want to copy all the songs. I guess I could delete all the songs but the ones I want to copy then go through that process again. Do you know how to back up music to my computer? I don't want to have to go through this again and possibly lose music.

HT1206 I can't log into the Itunes store. I type in my Apple ID and my password and the message "This Apple ID cannot be used for the iTunes Store." "Enter another Apple ID." I need help on fixing this.

I can't log into the Itunes store. I type in my Apple ID and my password and the message "This Apple ID cannot be used for the iTunes Store." "Enter another Apple ID." I need help on fixing this.

Yeah I'm starting to see a ton of forums posts right now about the same thing :/ I wonder what's going on

1.my iphone 4s keeps searching for service ... 2. it isnt recognized by itunes or my pc 3. im stuck on the activation screen as a result .... i need help

1.my Iphone 4s keeps searching for service ...
2. it isnt recognized by itunes or my pc
3. im stuck on the activation screen as a result
....i need help

Hey Jadonalecwilson,
Thanks for the question. If I understand correctly, you have a few issues with the iPhone. I would recommend that you read these articles, they may be helpful in troubleshooting your issue.
Get help activating your iPhone - Apple Support
iPhone, iPad, or iPod not recognized in iTunes for Windows - Apple Support
If you see No Service in the status bar of your iPhone or iPad - Apple Support
Thanks for using Apple Support Communities.
Have a good one,
Mario

Dell U2412M as an external display for my MacBook Pro mid 2008, the clarity of fonts are absolutely unimpressive. The settings do not detect the Dell U2412M (which is grayed out), are there any drivers that need to be installed ?

Dell U2412M as an external display for my MacBook Pro mid 2008, the clarity of fonts are absolutely unimpressive. The settings do not detect the Dell U2412M (which is grayed out), are there any drivers that need to be installed ?

I have posted this annoying Robles to bugreport.apple.com. Hope I can get locution (although Apple normally will not respond):
On a software name Appfresh, it alerted me to update my MBPr 15 inches running latest OSX 10.8.2, with Chinese Word List Update 1.2. When I clicked on Software Pdate, app Store return No update available.
My system have Chinese Word List Update 1.0 installed, and on October 5, 2012, Chinese Word List Update 1.1 was released by Apple, as alerted through AppFresh. However, this update never get updated on m system. I have to manually download chinesewordlistupdate.pkg from reviews.cnet.com/macfixit and install it manually. By doing so, I have Chinese Word List Update 1.1 on my system.
The same problem occurred again today on November 5, 2012, where Chinese Word List Update is released by Apple. again, it fail to update from Software Update menu.
Can you please:
1. Explain why this problem occurred. This is so annoying.
2. Advise me how can I get this Chinese Word List Date to update to version 1.2. Can you please send me the chinesewordlistupdate.pkg for version 1,2 so that I can manually install it on my system?
3. How can I prevent similar problem with he subsequent version?
Why Apple don't make this update standard as other update?
Support please. Thank for response in advance

I have the iPhone 4 and I put a vanilla gift card visa on there and i used all the money on there I can't update any of my apps till I get rid of the gift car and I don't want to put another card on there please help me I just need to have the option none

I have the iPhone 4 and I put a vanilla gift card visa on there and i used all the money on there I can't update any of my apps till I get rid of the gift car and I don't want to put another card on there please help me I just need to have the option noneI have the iPhone 4 and I put a vanilla gift card visa on there and i used all the money on there I can't update any of my apps till I get rid of the gift car and I don't want to put another card on there please help me I just need to have the option none I've checked.

Need to Resume download to complete the ongoing Process.
Last Resort, put the iPhone in DFU mode (Google How to do that). Connect in iTunes. Follow on-screen prompts to Restore. All Data would be lost, if not backed up earlier.
To save the photographs you may have to use third party software. Google is your friend.

HT1338 I had the geek squad from bestbuy supposedly install iphoto 11 on my mac but it is not there and when i try to download it it say the app has been download by another user on this machine. What do i need to do get get this app on my system?

I had the geek squad from bestbuy supposedly install iphoto 11 on my mac but it is not there and when i try to download it it say the app has been download by another user on this machine. What do i need to do get get this app on my system? If they could not do it right the first time I do not have much faith in their advice.

Assuming you've done a system wide search for it including the Applications folder and it's not there......
I think you will need to address this with them - did you pay them for the application? Or was your purchase price to include it? And the question(s) to ask them:
If the app store states that it has been downloaded, ask them where it is and which Apple ID they used. (the store keeps track of Apple IDs and machine IDs on everything you download).
I have absolutely no faith in their advice; however, in this case, it's not so much technical advice, but an answer to your questions: you paid for something and it appears not to be there.

I created an Apple ID for iTunes using a work email address and left that company before I had an opportunity to change the email and password for that account. How do I change the email address to a new one that I can access?

I created an Apple ID for iTunes using a work email address and left that company before I had an opportunity to change the email and password for that same account. Now I can't seem to login to that account and I can't choose the option for forgot password because it will send email to the old workplace. How do I change the email address to a new one that I can access?

If you remeber the password to that Apple ID then follow these steps
1 - Make sure you have an email address that is NOT an Apple ID
2 - Go to AppleID.Apple.com
3 - Where it reads Manage Apple ID - Sign in
Once you are signed in want to make sure the email address you are wanting to use is NOT set up as a "Recovery/Rescue" email for this account.
[To check this - Main page where you see Primary ID - below do you see the email address you want to use listed towards the bottom? Yes - Delete / No - Good ./. If made any adjustments "Save" Next on the left select "Password & Security" - Answer your security questions you set up "if you have any" then scroll towards the bottom and check to see if you see the email address you want to use. Yes - Delete / No - Good] <-> Also you can change your password on this page as well. Any adjustments made "Save"
Once this is done go back to the main page where you should read "Primary ID" and change the email address that is showing to the new email address youo want. "Save" Done
I learned this not to long ago and worked for me. Hope this helps you!

HT1420 I can't deauthorise my daughter's last computer from iTunes because it has crashed. We have three computers in the house but I can't authorise my new MacbookPro for iTunes or homesharing. So I can't even get my music from my old Macbook into my new

I can't deauthorise my daughter's last computer from iTunes because it has crashed. We have three computers in the house but I can't authorise my new MacbookPro for iTunes or homesharing because it says I have 5 computers authorised (I don't). I can't even get my music from the iTunes library on my old Macbook onto my new one, because it won't let me sync my iPhone 5 with my old Macbook, as I can't update the iTunes software. So I have a new MacbookPro and a new iPhone 5 and I can't get any of my music on either of them. I feel singularly depressed.

As you have more than 1 computer authorised then you should be able to log into your account on your computer's iTunes (Store > View My Account) and 'deauthorise all' (which you can do once every 12 months) and you can then authorise/reauthorise the computers that you still have and need : authorising and deauthorising.

Need a refund for an app, how long does it take to get a reply from iTunes?, Need a refund for an app, how long does it take to get a reply from iTunes?, Need a refund for an app, how long does it take to get a reply from iTunes?

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