Need a refund for my balance - transferring plans

Hi there,
I hope somebody helps because pressing zero no longer works to speak to a real person.
I recently transferred $50 to my balance to renew my plan. However, my dad surprised me, and i woke up this morning with a text saying that he had gotten me a new phone and is putting my on his plan. The phone hasn't arrived yet, but I need the balance refunded because I will no longer be using this phone.
I will use the money to pay the bill for the new phone instead.
Someone please help me, I wouldn't be posting here unless I couldn't reach someone on the phone.

Eventually called and the representative was very nice, got my refund.
However, i had to guess on which buttons to press to get there. I had to go through about 3 different menus, and all of the options in the last one, to find out that in one of the options you can press 4 to be connected. Wow.
Nowhere did it have me enter my phone number or say anything.
Thanks for your response though. Maybe it's different for prepaid customers.

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