Need access code for off line activation for Photoshop Elements 13

Have access to internet. Program installed okay. Have Adobe ID. Click on "Sign In". Next window says "Please connect to Internet and retry". Click on retry and get same thing. Check clock and date on computer and that is correct. Tried off line activation but don't have response code. Clicked on "Generate Response Code". Can't get one. Purchased Photoshop Elements 13 and can't use it. Any suggestions?

I'm moving this thread to the relevant product forum.
~Ashish

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