Need advice on Network Extender Help

Hey guys, new to the forum and new to Verizon. I just bought a network extender from another verizon customer. He said it was only used once, and when i received it it stil had the wrapping around it. I tried to connect it to the internet and the WAN light is just a constant red. i called verizon tech support, and they thought it was my router not letting it connect. They guided me through the steps to open the ports and other things, but that still didnt work. they told me to contact samsuung and see if they could help. When i called samsung,they were clueless. they said they could not help me with the product, you would have to contact verizon. (Really?!).
So i went downstairs and connected it to my moden straight-up. AND STILL the WAN light stayed constant red.
Am i missing something here?hahah. I had sprint and had one of their extenders and it worked perfect, no modifications need on the ports or anything.
You guys think the extender is bad?
Any advice would be appreciated.
Thanks
Joe

Red WAN LED means that your NE cannot obtain an IP Address. See page 17 of the NE User Guide for more info:
http://support.verizonwireless.com/pdf/network_extender_user_manual.pdf
This means your NE is not playing well with the local network devices like your modem or router (whichever is in charge). IP Addresses are distributed by the default gateway (DHCP Server) on your network, normally this is the job of the router. When no router is present the modem will some times act as the default gateway and attempt to hand out IP's.
Sometimes booting your devices in the correct order is all that is needed to clear up an issue like this. Try alternating the sequence of devices that you boot. For example try booting the router first, NE second, modem third, etc. I'd bet with the right sequence you can correct this issue on your own.

Similar Messages

Network Extender help

I've had a Samsung network extender for over a year and it's been great. About a week ago, my iPhone 5 stopped connecting to it. I've never had problems with this. All the lights on the extender are blue, so it seems it's working fine. Any suggestions?

Hello to you Zaym84!
I love a fellow techie! Thank you so much for already completing all of those steps as they're absolutely important to the troubleshooting process.
I want to ensure I understand. The network extender is still working correctly to provide you service in your home, but the GPS information being provided is inaccurate, is that correct?
Don't forget to ensure that the Network Extender is located in an open area, preferably in an elevated location near a window, and in an upright position.
I would like to provide some additional steps to ensure your device is making the best connection.
First you can set your Network Extender up to Managed connections to allow specific numbers instead. Here's how: http://support.verizonwireless.com/clc/devices/knowledge_base.html?id=21844
You can then add contacts by follow these steps: http://support.verizonwireless.com/clc/devices/knowledge_base.html?id=21845
Your ISP and router may have had an update that may have blocked certain ports. Although I'm unable to provide steps on enabling these ports I did want to provide a list of ports: http://support.verizonwireless.com/clc/devices/knowledge_base.html?id=25525
Keep us posted on your progress!
Thanks,
MelissaM_VZW
Follow us on Twitter @vzwsupport

Need advice on network migration

Hi experts !
Good day to you all! I would like to have your advice regarding our plan to
migrate our customer network as I'm need to know whether our migration plan
is feasible to work on. I would like also to know what other good
alternatives that we could refer to beside our own migration plan. Our
migration plan is concentrated on the top level of both network which is the
most critical part. During the implementation of new network, we want to
retain the existing network set up (internet gateway and firewall) and at
the same time, set up both C7204VXR (we called it 'border-router') and two
new firewall accordingly. Based on the diagram, both firewall (which are
configured as a cluster) are using the existing firewall (Firewall-A) as
their temporary 'default gateway' since both 'border-router' on the new set
up has not yet connected to new leased-line services.
'Border-router', firewall cluster and existing firewall (Firewall-A) are
connected to a plain (unmanaged) switch in 111.168.100.0/27 network. The
existing firewall (Firewall-A) is in routed/NAT mode. One interface is
connected to their internal network and another connected to the new
network. Routing is shall be done on the existing firewall itself. Both
'border-router' would use GLBP for redundancy and similar to firewall
cluster which has its own virtual-IP. Once both 'border-router' are
connected to new leased-line services, the firewall cluster will pointing to
GLBP of 'border-router' as its 'default-gateway'. In terms of routing, I
going to use static routing configured in firewalls and 'border-router' as
initial start and might change to a dynamic routing (if possible) once the
migration is fully complete.
So, my questions are;
i. Based on your understanding, is this plan workable?
ii. Alternative ways to plan for better migration?
iii. In term of IP addressing, is this okay? (Note: IP address are not real
but the address arrangement is same)
I'm new to this migration and I seek for advice on this.
Thanks very much and regards,
Daniel Alex
p/s: If you need more explanation, I'm feel really glad to give.

Hi Alex,
In terms of GLBP I would make sure that I'ld use the "host dependent" load-balancing algorithm, so your hosts accessing the internet use always the same source IP when communicating with a server.
http://www.cisco.com/en/US/prod/collateral/iosswrel/ps6537/ps6554/ps6600/product_data_sheet0900aecd803a546c.html
Your plan looks fine do far. You could have planned the new inside network as a temporary DMZ on the old firewall, so the transition runs smoothly ..
Robert

Will increasing my broadband speed help my Network Extender Perform Better?

Hello, sorry if this isn't posted in the correct area. I'm new to this community and couldn't find a Network Extender specific category.
Background: I live in a "low spot" and have shoddy phone service in my home. As a result, I purchased a Network Extender about 1.5 years ago.
I've been limping along for some time with my 1.0 Mbps basic internet service but am now working from home frequently and taking calls though the day and if my internet is being used by anything else in the home (PC, iPad, Kindle - etc). my calls either get really choppy or I drop the call. Since I'm working from home computer based this is quite annoying and I'm finally to the point that I'm just going to get a home phone if I can't figure out.
Question: If I increase my broadband internet speed to perhaps a 10 or 12 Mbps will this help with the strength of the Network Extender and prevent calls getting choppy and/or dropped?
Also, I should add that my current internet service is advertised as a 768 Kbps but speed tests say it's 1.0 Mbps. Also - between my husband and I we've had several different phones on the extender and all are the same so I don't believe it's phone-device related.
Thanks in advance for any input, it's greatly appreciated!

katiel021 wrote:
Hello, sorry if this isn't posted in the correct area. I'm new to this community and couldn't find a Network Extender specific category.
Background: I live in a "low spot" and have shoddy phone service in my home. As a result, I purchased a Network Extender about 1.5 years ago.
I've been limping along for some time with my 1.0 Mbps basic internet service but am now working from home frequently and taking calls though the day and if my internet is being used by anything else in the home (PC, iPad, Kindle - etc). my calls either get really choppy or I drop the call. Since I'm working from home computer based this is quite annoying and I'm finally to the point that I'm just going to get a home phone if I can't figure out.
Question: If I increase my broadband internet speed to perhaps a 10 or 12 Mbps will this help with the strength of the Network Extender and prevent calls getting choppy and/or dropped?
Also, I should add that my current internet service is advertised as a 768 Kbps but speed tests say it's 1.0 Mbps. Also - between my husband and I we've had several different phones on the extender and all are the same so I don't believe it's phone-device related.
Thanks in advance for any input, it's greatly appreciated!
Verizon says the minimum should be 1Mbps, so even though a speed test might show that you get that speed, going on a rated 768Kbps sounds a little risky, especially when there is any contention for internet.
I would also check prices. What will it cost to upgrade the internet speed vs getting a landline (perhaps as part of a bundle)? Of course, upgrading the speed might have other benefits unrelated to calls (once you surf at higher speeds it is very hard to go back).
Also, doesn't the network extender still use your wireless minutes for calls? If so, you might want to look into other VoIP vendors where you use a landline type phone that plugs directly into your connection. This will still probably need you to upgrade your speed to work well, but you may be able to reduce your wireless minutes to offset the cost of the upgrade and the VoIP vendor.

I get no wireless signal in my home, so need a network extender for the Lumia 2520. Specs indicate LTE FDD network:Band 20 (800MHz), Band 3 (1800 MHz), Band 7 (2600 MHz). Does Verizon offer a network extender that will work with the Lumia?

I get no wireless signal inside my home, only outside, so I need a network extender that will work for the Lumia 2520, Specs indicate it uses LTE FDD netork Band 20 (800MHz), Band 3 (1800MHz), Band 7 (2600 MHz). Does Verizon offer a network extender that will work with the Lumia 2520?

We want to make sure you get service in your home Astromandata! I can check your area to see if you qualify for the network extender. What's your zip code? If it does qualify than you will be able to use it for your Lumia to support your voice services. Find out more information here: http://spr.ly/6585fNlt Is anyone else having this issue?
AmberF_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

Why do I need to pay for Network Extender?

I've been exclusively a Verizon Wireless customer for over 11 years. Yearly I pay about $3,000 for my service, which I use for my business and personal use. Yet, I can't get a signal at my place of business, on the 10th floor in the middle of NYC! I get all bars in the basement of home an hour outside of the city! Plus, it's extremely embarassing when my clients complain that they can't connect and look at me for an answer why.
I understand that this can be remedied using the Verizon Network Extender, but why should I have to pay an extra $250 just to get the service I'm already paying for ? Plus, this extender uses MY internet connection, My electrcity , AND others in the area can use it too for free ? Basically, I'm extending Verizons' network at my expense.
You should supply this device at no charge to customers like myself who can't get service.

Tonyfalcone, I can understand where you as well as Roy are coming from. Roy understanding a need for a workplace offered an alternative option for you, your clients and other businesses together can benefit from. The network extender we offer is much less. The network extender being an accessory isn't discounted like phones/devices but there's no contract, no monthly fees. You can set it to allow specific numbers priority access to the network extender. Alternately, speaking outside of vzw products, you can search online other signal boosters. Keep in mind, we don't have the support to help you if you needed to troubleshoot a third party product.
You mentioned you've been on our network for many years. Did you previously have service at your workplace? Can any Verizon user use their phone? If no to both, it does appear signal is being interfered or blocked. Personally, I've been on high floors in buildings and had service. Possibly they already installed a signal booster but I'm not sure.
Thank you

I just exchanged a faulty iPhone 4 for a new one, when I got home to restore it, iCloud says "cannot restore backup". Can somebody please help provide much needed advice? Thanks in advance!

I just exchanged a faulty iPhone 4 for a new one, when I got home to restore it, iCloud says "cannot restore backup". Can somebody please help provide much needed advice? Thanks in advance!

Yep, that's the only message that popped out. Nothing else. Yes, it's running on the latest ios and I still can't restore it. I called apple and they told me it's probably something wrong with their servers. Anyway thanks for the advice.

Really need advice/help please

I am importing VHS movies and I need advice on procedures, I am really stuck so any advice given will be very helpful.
I have my VCR connected to a ADVC300 analog to digital convertor, which is hooked up to my macbook.
I am using iMovie 08, but have the previous one installed iMovie HD 6.
I have no problem importing the footage... it comes in as a DV file (which I believe I need in order to edit footage later on).
My problem is:
1) The size of the DV is HUGE. Is this the format that I need to edit to later put on DVD by converting to mp4?
2) I am a total novice, so is iMovie the best for doing the import? I have Final Cut Express, but I am not sure how to use it.
3) I also have QT Pro, but after I am done doing an import and transfer the DV file to my back up drive... I cant seem to get the import to pull up in iMovie again. Do you have to do the editing right away after the import or you loose the ability in iMovie?
4) My HD space on my computer is almost full and I thought that I deleted the DV file off my computer after transfering it to a backup drive. I went into Movies, and iMovies and deleted it... but it must be stored somewhere else, because I have like 60 GB used still?
Thank you SO MUCH!!!!

1) The size of the DV is HUGE. Is this the format that I need to edit to later put on DVD by >converting to mp4?
Yes, DV is huge. You really need an external drive. The hugeness of DV is not an issue for iDVD. iDVD will convert the DV or MP4 into MPEG2 for encoding on the DVD. If you get iMovie 09, you can send DV to iDVD. In iMovie 08, you share as an h.264 file and that goes to iDVD. In my experience, not much difference.
2) I am a total novice, so is iMovie the best for doing the import? I have Final Cut Express, but I am >not sure how to use it.
Yes, iMovie 08/9 is the best. You can easily edit in iMovie 08. However if you later want to edit in FCE, you can access these files from FCE. If you import into FCE, iMovie can't see them.
3) I also have QT Pro, but after I am done doing an import and transfer the DV file to my back up >drive... I cant seem to get the import to pull up in iMovie again. Do you have to do the editing right >away after the import or you loose the ability in iMovie?
In iMovie, click VIEW/EVENTS BY VOLUME. You should see your external drive in the Event Library list. You can drag your file from your internal drive to the external drive by dragging and dropping the icon for your event onto the icon for the external drive. If you do it this way, iMovie will still see it.
4) My HD space on my computer is almost full and I thought that I deleted the DV file off my >computer after transfering it to a backup drive. I went into Movies, and iMovies and deleted it... but >it must be stored somewhere else, because I have like 60 GB used still?
It might be in your trash. Try emptying your trash.

HELP: New to Mavericks. Need advice on setting up secure user accounts

Hi,
I need advice on how to best set up user accounts on Mavericks.
I must set up an Administrative account...Any suggestion for best settings here to protect against targeted malicious exploits?
I would also like to set up two user accounts for everyday work with applications and Internet browsing done in such a way that the machine would be protected from malicious attacks but with a minimum of inconvience for the users ( myself and my wife ).
Thanks

Hi hassiman, any exploits will come in the form of users downloading suspect pieces of software like browser add-ons and extensions, device drivers and non-trusted apps.
Make sure that you do not use the admin account for any day to day use
Create two normal user accounts, one for each of you and use them day to day
When using the admin account to set up your system, pay very careful attention to the System Preferences > Privacy & Security area. There are various things to set up properly here:
There are three settings for how people can download software, 1) From Mac App Store only, 2) From App Store and registered developers and 3) from anyone. It defaults to 2) but check it and if you feel uncomfortable with that, set it to 1). This might prevent you from downloading and installing software you think you might need; but think carefully about wether you really need it and therefore wether you should temporarily allow it via a lower setting.
For the firewall, if you dont have a firewalled internet gateway device (a wireless router or similar), make sure the firewall is turned on. Most internet connection equipment does have such a firewall; make sure it is blocking any incoming connections by using its admin tool (usually a web browser interface). Consult its documentation for details.
Whenever OS X asks for a password to complete a task of any kind, look carefully at what is making it ask and if you aren't sure, don't go through with it; it is usually wanting the admin account name and ppassword to complete some kind of system modification (install, config etc.).
Make sure that you are both aware of the danger of installing any software that wants to add itself to your system or web browser. Things like custom search bars, extensions etc. If you are viewing a web page and it says you need "x" to see it or use it properly, make sure you really need to use that web site; otherwise don't do it.
It really all comes down to common sense; the worst security breaches and damage come from users who don't know what to do, but they still click "OK" when they should be clicking "cancel" or "close". Make sure you and your wife are fully aware that responsibility lies with yourselves. It is better to take a minute to decide wether to install something (even if it's 20 times a week) than spend days fixing a compromised system.

IPhone 4 and network extender troubles

I live in an area where I need a network extender to receive a signal. All has worked perfectly fine in the last 4 years I've been with Verizon, until about 4 weeks ago when my daughter was trying to send me pictures that I never received. I then noticed a picture I had sent her didn't go through either. I'm usually connected to wifi, but when I'm not and try to access the internet it says "could not activate cellular date network".   I have tried every suggestion I could find on the internet from other people who have had this issue with no luck, and I do mean everything from toggling off and on this and that, to taking my phone back to factory settings, which by the way, even with no back up and just adding one picture and one contact this issue exists. When I'm in a 3G area I have cellular data and the phone works fine, including being able to send and receive pictures and being able to access the internet, so I have no reason to believe it's the phone or the settings. I'm thinking it has something to do with the network extender not playing nice with my iPhone because my husbands Android is able to send and receive pictures and access the internet with no problems.   I would also like to note that about 2 weeks ago I contacted support to see if they had any news, the tech tried sending me a picture which I did just randomly receive about 2-3 hours later, along with a picture my daughter had sent me earlier in the day. I asked her to send me another one which I got, but after that I tried sending her a picture and the problem was back.
I have been in contact with technical support and network support, who haven't really helped me. I don't think they know what the problem is so they just ignore me, as it's been 8 days since I've heard from them. I think 4 weeks is plenty of time to at least narrow it down. On my first ticket they asked me to run a speed test, which I did and they were going to check the towers. They called me on my cell, but I missed the call, thanks for leaving that VM though, no cellular data=no VM, so I didn't know until days later you left a message saying no problems were found. So I had to start over again, two weeks since the problem started.   On my second ticket they said they didn't do the first ticket right, a week later they called back asking for another speed test, which came back above minimum requirements, they were going to pass it on to network support and here I wait 8 days later, 4 weeks total with no end in sight.
Today I stopped at the Verizon store hoping they'd have some suggestions. They said they couldn't do anything on their end, I'd have to call technical support...The only thing they told me that was new was something about a security breach with Samsung extenders, and maybe an update was pushed to my extender that's not playing nice with iPhone. But how do I check on something like that, who do I report this to??   If that was the case wouldn't Verizon tech support know about it? I'm not getting any help and I don't feel like anyone at Verizon really cares, but you can bet if my payment was 4 weeks late there'd be an issue.
Any suggestions?

How old is the extender? Can it support 1x or both 1x and 3G? Try checking the Network Extender space for more suggestions and similar questions.

Verizon Network Extender

Any success stories using the Verizon Network Extender? I'm not having much success. I tried setting the VNE up by connecting it to my AirPort Extreme and got blue LED's on power, GPS, and WAN fairly quickly, but the SYS LED was solid red. After an hour with no change I tried connecting the VNE directly to the modem thinking there may have been a conflict between the VNE and the APE. No such luck, in this config both the SYS and WAN LEDs remained red.
I called Verizon Tech support and they had me reconnect the VNE to my APE and once again the SYS LED remained red. I spent several hours on and off the phone with Verizon Tech support running some tests and doing some troubleshooting but didn't get anywhere. The tech finally told me he would need to submit a troubleshooting ticket and that they would get back to me within 24hrs.
My Google search didn't reveal anything concrete either. There were a number of people reporting success using the VNE with APE as well as a number of people reporting problems. The threads were a year or more old and none had any real solutions.
I'd like to here from fellow forum members of their experience with the VNE.

Hey chaseyDog,
I am very sorry to hear about your troubles with the Network Extender. I know they do help a lot in terms of your service indoors so I can understand how much you want them to work. It seems like you have done a lot with your NE and we want to make sure it's working properly. Do you have any update on how it is working now? Was there a resolution provided to you from the ticket? Please let us know since we only want the best for you! Thanks!
MichelleG_VZW
Please follow us on Twitter @vzwsupport

Add Cell Phone Network Extender to Apple Network

I am currently running a Time Capsule which gets its internet feed from a cable modem (Cablevision). I am trying to add a mobile phone network extender (Verizon micro cell) which requires an internet connection (via Ethernet cable) to create a cell phone call, since I have no towers in my area.
The Verizon micro cell requires a VPN output from the router; the TC does not support VPN. So the Verizon micro cell does not get an internet connection if I connect it to the TC via one of its ethernet ports. It does connect to the internet if I connect it directly to the cable modem.
APPLE: WHY DOESN'T THE TIME CAPSULE SUPPORT VPN?!? Honestly, enough is enough, I like the plug and play part of Apple equipment, but maybe, just maybe some people need semi-pro utility out of your equipment. End of Rant.
I could buy another cable modem from Cablevision and simply plug the Verison micro cell into that, but it costs $45 per month, so that's out of the question.
I would like to understand whether the solution I've been given from a very helpful Cablevision tech guy will work and how to execute it with minimum disruption to my network (currently the TC feeds an Airport Express elsewhere in the house as a network extender, so I really do mean minimal disruption, please). In essence, it involves cascading the Linksys to the TC.
I am told to connect the cable modem to a router (I have two unused Linksys routers, one wireless and one without WiFi; my preference is to use the non WiFi router so I don't have two wireless signals), and then connect via the Linksys ethernet ports to the Verizon micro cell and the other to the TC. Apparently this is possible if the TC gets a WAN connection, as opposed to a LAN connection, from the Linksys. The micro cell works fine already, so I guess it just doesn't care.
According to Apple, the input that I'm already using, from the cable modem to the TC, is a 1 GB ethernet WAN port for connecting a cable modem. When I cascade the Linksys to the TC, the TC doesn't see an internet connection, though, and it makes sense that there are conflicting IP addresses causing the problem. The port out of the Linksys works fine as if I switch the wiring, the micro cell gets an internet connection no matter what.
Question 1: How do I configure the Linksys so that its output is something the TC can handle? Will the configuration screw up the signal that's going to the micro cell which is already OK?
Question 2: Or what do I do in AirPort Utility to set up the TC to see the signal correctly (ie as a WAN signal) from the Linksys?
Question 3: Is there anything else I need to know?
Despite the "Go Dog, Go" style of writing above, I know my way around configuring Linksys routers, so your reply can be quite technical. Thanks in advance.
H

Well, not much telling unless you ask the carrier that you are trying to use. If it will not work with the SIM you are trying to use, there could be any number of reasons with a phone that has not been purchased through an authorized reseller. I'm afraid no one would really be able to answer your question without a lot more information.

Can't see Airport Express previously set up as network extender

Hi, We recently moved. At the old house I had an older Airport Extreme and two Airport Express units that were both configured to extend that Airport Extreme network.
When we moved I kept the old network alive at the old house for a couple months (security cameras) and so I bought a new Airport Extreme and set up a new network at the new house. A few weeks ago I found a need for one of the older Airport Express units, this time to Extend this new network to help me get better signal beyond our garage firewall (a real firewall, you know like to stop fire). But it's pretty dense.
It seems like I had to struggle to get to the place where the Airport Utility could see that unit but I don't believe I had to reset it. I just don't recall. Now I want to use the second Airport Express. I plug it in. It flashes Yellow (reasonable). I look for it on Airport Utility and it's not there. And I see nothing under the "Other WiFi Devices" tab.
Granted, that unit is setup with old network credentials but first, I know what those are and second, if I can't see it at all, I certainly can't enter any password. It seems like the other one magically showed up after I restarted this or restarted that. I just don't recall. Prior to resorting to doing a hardware RESET of the second Airport Express unit, is there something I'm doing wrong that's precluding me from seeing this device???
Any help would be much appreciated.
thanks... bob

You must reset it.. that is how it will show up.. and it must be the N wireless model not earlier G one.. that will never show up.
To avoid doing a reset is extremely difficult because the utility has to know its IP address and since it was used to extend wireless it hasn't got one.
So reset is the correct method.

Phone keeps saying "Network Extender"

I updated my phone today to whatever system updates the phone said needed to be done (don't claim to be any type of expert or even half way droid literated...) The system version is 4.5.596 android version 2.3.3 if that is of any help. Right after I updated the phone, I started hearing the phone say "network extender". Now this started at work and the hospital I work in uses Verizon as the provider for all of their phones, so they might have a network extender in the hospital to boost their signal. I turned down the volume on the notifications, but I came home and it is continuing to say the same thing and I don't have a network extender. Why is it doing this? What does it mean? And how do I stop it without turning down the volume on all of my notifications?? Thanks for any help. C M

neither did the verizon guy but it happened while he was on the phone and we figured out that I had just gotten an email. So he sent a text and it did it again... When we looked at the settings it was set to default and then after default it said "network extender". Odd what things decide to do on thier own!
Thanks for your replies!
CM

Configure network extender

I have a network extender, it works extremely well but I can not find the webpage that allows me to configure it (which numbers can access it). Every time that I finally find the page, Verizon decides that its time to "change the look" of the page and I go through this exercise once again.
So I have the extender, it works, I NEED instructions on how to access it. It does not show up in my list of devices, although the phones DO show that they are using it.
Any help????
TIA

NE User Manual:
http://www.verizonwireless.com/support/pdf/network_extender_user_manual.pdf
On page 6 you will see a link on how to manage the device:
http://www.verizonwireless.com/b2c/store/accessory?action=gotoSetup
Hopefully you can see that the Network Extender is not managed from your own network. You must access your VZW account through the website to manage the features of this device.

Need advice on Network Extender Help

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