Need advice on Unity Voice Mail Please

Chaps.
Around 4 years ago, i inherited a CCM v4 as part of a business relocation.
I've had no formal training on CCM, so everything i know, I've taught myself.
The system includes a Unity VM server, which until today has been switched off, as we've had no previous use for it.
I'm now trying to get my head around how it works.
I've created a user profile in Unity Admin, and allocated a log in as 5321, with password 12345.
There appears to be a number of lines in to the Unity server starting ext 8000 through to 8016, each of which answers with "Hello, Cisco Unity Messaging System, you can dial an extension at anytime."
I dial 5321 and leave a message in the mailbox.
If i log in to 5321 with the password I can retrieve the message.
So it seems that Unity is working OK.
What i'm struggling with, how would an end user divert all thier calls to 5321.
The way i see it at the moment, is that who ever is calling me would need to know either the ID (5321) or the name.
I'd like the end user to be able to divert all thier calls using "CFwdAll" to thier respective mail box, but not sure how to do this ?

No, that is not correct. You should not be dialing those 8XXX numbers directly. Those numbers are tied to the VM Ports that connect the Unity server with CUCM. Depending on your licensing on the Unity server, you have a certain amount of VM Ports. The VM Ports are used for taking calls, setting message waiting indicators and TRAP connections. Below I will try to explain this process.
1 - Create VM Ports and assign an extension.
2 - Assign these VM Ports to a Line Group.
3 - Assign the Line Group to a Hunt Group.
4 - Assign a Hunt Group to a Hunt List.
5 - Assign a Hunt List to a Hunt Pilot. You would then assign the Hunt Pilot with an extension. This extension is what is dialed to reach the Unity server.
6 - You create a VM Pilot with the same extension that you assign the Hunt Pilot.
7 - You create a VM Profile and assign it the VM Pilot. You have the option to make this VM Profile the default for the system, which is why you would only see "Default or None" under a Directory Number.
8 - Assign a VM Profile to a users DN.
When you create users in Unity you assign the users with their extensions. When the users dial into the Unity system, Unity sees their extension and if it matches a configured user, it will play the login prompt.

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I need someone who has done it before to tell me how to use a prerecorded voice mail greeting.Or at-lest how to use one for my greeting on my VVM downloaded from the web in MP3 format.

Hello,
Please follow the steps outlined below to change your voicemail personal greeting. You will not be able to use an mp3 file as your greeting.
With your device, dial *86 + send
Enter your password
Press 4 (personal options)
Press 3 (record greetings)
Press 1 (to change your personal greeting)
Choose the type of greeting you want. Press 1 for your cell number to be announced, Press 2 for your name to be announced or Press 3 for a personal greeting
For more information on voicemail, please visit the link below:
Voice Mail
For information about Visual Voicemail, please visit:
Visual Voicemail
Thank you.
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Never mind found this.
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http://www.wireless.att.com/support/knowledgeBase.do?content=KB81229.html

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http://www.cisco.com/en/US/docs/voice_ip_comm/unity/5x/networking/guide/ex/5xcunet040e.html#wp1050583
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Sue

Below you will find the answer to this question:
Set Up On-Premises Deployments with Cisco Unified Communications Manager Version 9.x and Higher
http://www.cisco.com/en/US/docs/voice_ip_comm/jabber/Windows/9_2/JABW_BK_J6915A59_00_jabber-windows-server-setup_chapter_01.html#JABW_TK_C290FF8A_00
Remember:Cisco Jabber connects to the voicemail service through a REST interface and supports Cisco Unity Connection version 8.5 or later.
Please remember to rate helpful responses.
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Are you also unable to send messages via your RR email account using RR's SMTP server?
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http://www.spamgourmet.com/
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Here is the situation:
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When a person calls 5301 I want the voicemail of the final destination to answer.
For instance if I had 5301 forwarded to 2000 - I would want 2000's voicemail to answer.
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Thanks in advance.
Jeff

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Sadly this cannot be changed until Unity 5.x (the ability to choose "Last Redirecting Number" in not available in any other Unity version);
Here are the Unity 5.0 release notes;
Route Forwarded Calls by the First or Last Redirecting Number
Cisco Unity supports the option of routing calls based on either the first or last redirecting number when a call is forwarded to Cisco Unity.
Note the following:
This option requires Cisco Unity-CM TSP 8.1(2) or later.
This option is not supported by integrations through PIMG units.
This option can be changed through the Advanced Settings Tool (AST), which is available in Tools Depot.
http://www.cisco.com/en/US/docs/voice_ip_comm/unity/5x/release/notes/501curelnotes.html#wp507371
Call Information Exchanged by the Phone System and Cisco Unity
The phone system and Cisco Unity exchange call information to manage calls and to make the integration features possible. With each call, the following call information is typically passed between the phone system and Cisco Unity:
â¢The extension of the called party.
â¢The extension of the calling party (for internal calls) or the phone number of the calling party (if it is an external call and the phone system supports caller ID).
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Cisco Unified Communications Manager SCCP and SIP trunk integrations can also provide the following call information (the choice of first and last redirecting number is set in the Advanced Settings Tool, which is available in Tools Depot):
â¢Called number
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â¢Last redirecting number
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http://www.cisco.com/en/US/docs/voice_ip_comm/unity/5x/design/guide/5xcudg060.html#wp1040786
If this was just a one-up type of setup you can configure a Voicemail profile (in CCM) for 2000 and apply it to 5301 that will allow this type of Call Forward to 2000's mailbox. The fact that you need this for Multiple Tech's will not work. Is there any way the Techs could use a Shared Line? Then these solutions could be adapoted.
Or in Unity set up Alternate Extensions so that User A is an Alternate Extension for User B etc. Sharing a Cisco Unity Voice Mail Box between Two or More IP Phones
Configure Alternate Extensions
Open the Unity System Administrator web page.
Navigate to the subscriber's profile. Select Subscribers > Find and Select a Subscriber > Enter Subscriber Information then click Find and click the Subscriber's name for the subscriber that owns the primary phone (2000).
When the subscriber page comes up, select the Alternate Extensions option and click Add.
Enter the alternate extension number (in this case 5301) and click the Save icon.
From this good Unity doc;
http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_configuration_example09186a008015ceec.shtml#steps
Hope this helps!
Rob

Voice mail from PSTN

Hello,
I have unity connection 8.6 .2 and our corporate users need to access their voice mail when they are not in the office (from PSTN) so how i can achieve that.
I know only 2 steps please correct me if the below 2 steps are wrong and complete the rest of the steps
I will create a hunt pilot DN (DID) with unity connection answering ports.
call will reach to unity connection by direct routing rule configured for dialed in number (DID )
thanks

Dear's
you"ll are experts i may not understanding what actually you'll are trying to explain.Please bare with me to get success.
I will write in bullets my understanding please correct and also
when a pstn user dial a number 23232980
VG (MGCP) receives the calls and the call is send to CUCM to DN 980
In my case 980 is Hunt pilot the call will hit to Unity connection
By creating forwarding rule " sends call to" conversation sign in with equal operator & dialled in 980 routing rule conditions.
user will be prompted for the username and password.
Please write in Bullets for the below comment.
And, as Terry mentioned, you need to add appropriate translations to convert your DID to the Hunt Pilot number.
I didn't understood below paragraph.
An alternate option is to add 'Alternate extensions' for the user. In this case, apart from adding the alternate extensions, you do not have to do any other changes on Unity Connection. Callers can still dial the existing hunt pilot to reach unity connection. no need to create a new hunt pilot. just ensure you have appropriate translation patterns to convert your DID to the existing hunt pilot number.
Thanks

All of a sudden all my voicemails disappeared in visual voice mail. Now today my visual voicemail is gone completely

When I go to voicemail it just dials my voicemail like the old days with a flip phone. I am no longer getting voicemail notifications either. Called sprint and they said it was apple's problem and a software update was needed. Apple denied this and recommended a hard reset which did not work. They are going to call me back later with other options to try to fix it but this requires that I have another phone which won't happen till later tonight. Any tips? I'd like to get visual voicemail back and I'd also like my old voicemails too! Is this a sprint or apply problem?

I was having the same problems as well as a few others and it really is a Sprint problem caused by the iOS 5.1 update. Apparently something about visual voice mail isn't 100% compatible with their system. They know about it and "are working on it" [eyeroll] but this is what I did to get mine working.
Since I don't have another phone to use I used Sprint Chat on my laptop. I had them reset my voicemail server (or something - just ask them to reset your voice mail). They will ask you to power your phone off before they do that. Once you let them know the phone is off they will do something on their end then ask you to power the phone on again. Now - the tech I had on chat wasn't that great so at that point it still wasn't fixed so I was asked to call the tech support number from another phone and talk with "advanced tech" because advanced tech can't help if you call them on the phone that has the problem. So I got off the chat. Then I found some things online so once the voicemail was reset on Sprint's end this is what I did.
Update your profile. Go to Phone keypad and put in ##UPDATE# [a.k.a. ##873283#] and press call. It will say "this will update your profile" and you press OK. Then when it's done it will say "profile updated" or something like that and you press OK. Then watch the upper left - in a few seconds it will say "searching" and when it says Sprint 3G the update/reload is done. Now you would think that's it but not quite.
NOW you need to call someone and ask them to call you back and leave you a voice mail. Once someone leaves you a voice mail the visual voice mail should reappear. You might need a couple of voice mails for the reset to work but mine only took one.
So in summary:
1. Have Sprint reset your voicemail
2. Update your profile
3. Have someone leave you a voice mail
4. It should be fixed.
Hope it works for others.

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Hi,
I have installed Cisco Unity Messaging Unified version 7 and integrated with Exchange 2010.
I have two scenario, and I want to know if are normal or not:
1. If the 2 IP phones are subscribed with Cisco Unity: the first IP phone call the other IP phone and let a voice mail. When the second IP phone check his message vocal it can get the name of the caller or his number phone (the message is: You have One message from XXXX) and he get e-mail as objet: Voice Mail from XXXX.
2. If one IP phone is not subscriber with cisco unity call other Ip phone subscribed with cisco unity and let him a voice mail. The second IP phone when check his message vocal it can’t get the name of the caller or his number phone: The message is: You have one voice mail xxxx; without indicate from!! and he get a e-mail as object: Voice mail from Unknown.
Please, I want to know if the second scenario is normal ? if not, who to resolve this problem? I want that he indicate the number of caller same he isn't subscriber with cisco unity?
Thanks a lot,
Best regards,
Omar YUNSI

So for the 2nd scenerio you would want to check what your Message Subjects were set to. For Unity 7 open Web SA, click Configuration and then Message Subjects. Make sure that the Outside Caller Message has %CALLERID% in it somewhere. The value %CALLERNAME% will return unknown if we do not receive a name from the PSTN.
Try setting the Outside Caller Message to:
%U% %P% Voice Message from %CALLERID%
and that should get you your desired results.
The default Message subject is:
%U% %P% Voice Message from %CALLERNAME% (%CALLERID%). So with that it would say Voice Message fom Unknown (xxxx) if it was not able to determine the name of the user which is usually normal from a PSTN call.
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Hello Guys,
I am currently facing an issue with a Callmanager <-> Unity integration.
The situation is the following one:
All user own a voice mail box. User A forwarded its phone to his voice mailbox. User B forwarded its phone to User A.
If now User C calls User B, he gets forwarded to User A , of course. But if user A does not take the call, User C hears the voice mailbox from User B.
I would like to have for a special situation that User C hears the voice mailbox of User A.
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Hi there,
You can have a look into this setting which is available in Unity Connection 7.x ;
Via
Cisco Unity Connection Administration
Advanced (towards the bottom of the page)
Conversation Configuration
**Use Last (Rather than First) Redirecting Number for Routing Incoming Call**
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Need advice on Unity Voice Mail Please

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