Need advice with support

Question

I have had problems with my iPhone 4 since about day 3. I get the No Sim Card error over and over all day.
I have called apple many time and have logged over 12 hours on the phone with support now.
My First call to apple I got an Advisor and after clearing the phone, reloading, and also loading my phone with no data they wanted me to get the SIM card replaced so I drove to the AT&T Store and had my SIM replaced, I received a No Sim Error the next day.
I called Apple back.
My first Senior Advisor was Robert, He told me because I called so late there was nothing he could do that night to get me a phone shipped out. He told me the wait time for a 32 GB phone was around 3 weeks. Robert promised to call me the next day. He also recommended I call the Apple store closest to me to see if they had an iPhone 4 32 GB in stock so I could go get mine replaced. I called them the next morning and asked if they had one in stock and she said yes, then I explained my issue and asked if they would hold that for me while I drove there to get mine exchanged under warranty and she said no, I asked if she could be understanding to my problem and hold it, she said no.
Robert didn't call me as promised so I called back the next day.
My 2nd Senior Advisor was Josh, he wanted me to put the phone in recovery mode and restore from a file. I started this process and in the middle my phone re-booted it's self. The restore was not complete and my phone would only boot into recovery mode. He told me to do the recovery again and would call me back the next day to check on the progress.... BTW He never called me back.....
I called Apple right back and requested a Senior Advisor.
My 3rd Senior Advisor was Cole, by the time he made it on the phone I had messed with my phone enough to get the OS loaded again. He told me it was too late to ship a phone that day and would call me back the next day. I had to call Cole 3 times to get him on the phone. Once I got him he tried to get me a phone reserved at the closest Apple store "which is a 1 hour and 30 min drive from my house" All they had was parts to try to repair. I told him I wasn't feeling good about driving all that way to have them change parts when no one has been able to tell me why the phone gets this SIM card error and I would prefer a new phone, but the store did not have one. So he set up a shipment.
Yesterday I received my replacement phone and took it out of the box and went to my computer to restore it. It would not power on. I plugged it in to the computer for 30 min and it still would not power on. I plugged it into my charger and left it for 2 hours, still would not power on. So I tried holding down both buttons to restart, nothing. This charger will charge all of the other iPhones my house just fine. So I call Apple.
My 4th Senior Advisor, Kaci Went through how to restart the phone and nothing would make this phone power on. Even when you plug it into a computer it is not detected. She tells me she will get this resolved and needs to talk to Customer Relations first because I already have a replacement phone and they already have a $780 hold on my credit card for it. I told her I could put another on there but I would rather them get this fixed because I am tired of the run around. She talks to her supervisor and comes back and said she could not lift the hold on a credit card only customer relations could. She Promises me to call @ 8 am CST because she has to get her and I both on the phone with Customer Relations. Today, I have emailed her once and left 3 messages for her and have not received a call.
I am lost on who to call. I already called Customer Relations myself after I called to my 3rd Advisor and Candy told me the process work and I would get a phone that worked, I asked her what will they do if the replacement phone is not working correctly and she told me " Getting a 2nd phone that does not work is Virtually Impossible "
I guess I jinxed myself by asking.....
Anyone have any advice for me where to go from here? I really want this phone because when it works I really like it but it has to work like my 3g did because I am on call for the Hospital and I cannot miss phone calls.

Answer 1

OK. Sorry.
I thought since they aren't having any luck fixing your iDevice over the phone, maybe they could fix it in person or give you another one.
Good luck.