Need advise on a problem one of my customer have with properties going missing in Acrobat Reader

Hi there.
I need some advise on a major problem I got with acrobat reader on one of my customer's laptop.
I might not have all the informations, but I can explain about everything that I could dig out of the problem.
One of my customer asked me to find a solution to his problem as he just bought a Mac laptop and he has only been using a Windows PC before. He needed a way to be able to manipulate some texts and picture on a file (template) that he print a couple of times each week. I have built a 2 pages PDF form for him and it was a success on every computer we tried it on, except for his new Mac Laptop.
Whenever we open the file on his laptop in acrobat reader, every single properties of any forms are not readed.
Those "missing" properties include :
- Everything in the "Text field property" which include size, choice of font (I specifically took a system font available on both PC and Mac and tested it on another Mac), alignment and apearances.
- All forms, checks and buttons are resetted to a "default" appearance.
The names and ID of the forms seems to be correct and forms with the same name seems to work. (if he fills in one part, it automaticly fills some parts on the 2nd pages instead of having him rewrite the whole stuff.)
The sizes of the forms are correct too. It seems to only affect the form properties, but not the manually inserted javascript.
I tried to open another form PDF I took from the Web (gouvernment forms) and it seems like the problem is not from my file as it happen with all PDF files with forms.
I checked his Acrobat Reader version and it seems like it's up to date, as well as his java software.
Since I couldn't do a full check-up and tried to reinstall Acrobat Reader and java as I only had about 20 minutes to check things, I'm asking around before taking that kind of option into account.
If any got any idea or have already experienced that kind of strange thing, please tell me where could the problem be.
Thanks!

The file is opened manually with Adobe Reader directly on the customer's computer harddrive. (Right click on the file directly stored on the desktop. "Open with ..." and then select "Adobe Reader". The program showed on the top bar is Acrobat Reader and it's hard to mix it up as it's totally different from the "Preview" program on the Mac.)
If I opened it with Preview (on the Mac), it was even LESS buggy. While some options are not accessible in Preview (mainly those who use javascripts or adobe reader/acrobat only features), the visual that aren't working in Adobe Reader were working fine. Since some basic options aren't available in Preview, my customer needs to use it in Adobe Reader.
I can garanty that the problem is related to Adobe Reader and/or maybe background process that Adobe Reader uses (for exemple : Java, C++, etc.)
I asked around to know if someone have already experienced this issue and if they have found a way to repair it without doing a full reinstall of every kind of process that Adobe Reader uses.
Also, if I'm doing a clean up for a restoration of Adobe Reader, is there any other program to reinstall then Adobe Reader and Java?

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