Need alot of help for this huge probl

Question

I purchased my zen 3 months ago, during that time I've listened to music on it, sometimes I'd even put files on it for storage. But now, all of a sudden I connect it to my USB port and it gives me an error stating that there was an I/O device error. Help on this will be much appreciated.

Answer 1

Please remove the battery and connect the unit to a PC.
Note that music and data on the unit is to be considered lost. Do not proceed unless you can accept that the player will be emptied.
Download the following firmware file:
http://uk.europe.creative.com/support/downloads/download2.asp?MainCategory=23&Product=2720&dlcentr ic=9639&Product_Name=ZEN+Nano+Plus&OSName=Windows+ XP
Be sure to select "Format Data Area" before you start the upgrade process. Once the Close button becomes acti've, click it. Now, go into My Computer, right click on the MuVo 'removable dri've' and select Format.
Format the dri've in the FAT32 file system.
You can now write your backup back to the MuVo. Use the safe hardware removal icon (green arrow near the clock). Once unplugged, you can replace the battery. The player should now operate normally.
If this is not the case, please contact customer support and request an RMA. Note that this only applies if the player is under 2 months old.