Need an answer I am disgusted the problems are wit...

I had a letter turn up from BT yesterday and a envelope was used that was way too big for the letter this resulted in part of my account number and customer number been on show though the address window I tried to complain via the live chat and all I was offered was an apology and a promise it wont happen again. Low and behold another letter turned up today and the same thing has happened. Let me be clear 1 digit of my customer account number on show is 1 too many I consider this a very serious breach and asked for this to be investigated. But I feel as though this is not going to be done.
I look forward to a response.

Hi Daniel,
Thanks for your post.
Please can you email the reference number and subject line from your letters to
[email protected] This will allow us to trace the specific letters you mention and determine what we need to do about this.
Cheers
Sean
BTCare Community Manager
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

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