Need better contact information- in-store representative did not follow through

After my current bill was posted, I visited a Verizon store in person to get my bill looked at and changed. Although still unhappy with the outcome, I had $9.99 removed from my bill because I was paying $80 for a shared plan, in addition to $9.99 for my phone... and I am the only phone on the plan as of now.
I gave the company some time to remove the extra charge not only in the store, but make the change online. Here, 3 weeks later, it is still there.
I cannot find a phone number to call, the "online chats" with agents are all full, and I see no email address to use.
Does anyone have information about better contact information? I am frustrated with the company- after spending over an hour to get ONE minor adjustment made, that didn't even happen. I would also like to make sure the change in my plan also actually happened before I am charged again.

*611 from your cell phone. 1-800-922-0204 from any land line phone.
Keep saying agent, or hit the Zero key until your in the customer support queue. You could say billing as well.
Good Luck

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FOR ASSISTANCE WITH ORDERS - iTUNES STORE CUSTOMER SERVICE
For assistance with billing questions or other order inquiries, please refer to our online support page by clicking here: http://www.apple.com/support/itunes/store/. If you cannot find the answers you are seeking in our robust knowledge base, you can contact us by visiting the following URL http://www.apple.com/support/itunes/store/, clicking on the appropriate Customer Service topic, then using the contact button or email form at the bottom of the page. Responses to emails will be provided as soon as possible.
Phone: 800-275-2273 How to reach a live person: Press 0 four times
Hours of Operation: Mon-Fri: 9am-5pm ET
Email: [email protected]
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http://support.apple.com/kb/HT1933
iTunes Purchase Problems: How to Report a Problem to iTunes Support
http://tinyurl.com/7tscpa7
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