Need better external dialup modem

I have a software called Meditech by Cambridge Computer Corporation that allows me to connect to my hospital computer system via a dialup modem. The Mac version of this software does not appear to work with the newer Mac modems, either the one built into my G5 iMac or the Apple external USB modem I bought for my new Macbook. When the software dials in, I get the tradition modem sound but then it hangs on the whirlybird type sound and nothing happens. Does anyone have a suggestion as to a different external modem that might work? I also have installed Parallels and tried to connect on the Windows side with the Windows version of this software but have been unable to make that happen either.

I have tried connecting at home via an Apple External Modem with my new Macbook, with the same whirlybird sound. So neither the built-in internal modem on my G5 iMac and the external Apple USB modem with my new Macbook are able to connect this software. I have a G3 iBook at home which is able to connect this software without any difficulty. That is why I figured the newer Apple modems may be different and problematic. I tried installing the Windows version of this Meditech software on the Windows side of my Parallels desktop, but cannot get the Apple external modem to show up. I bought an inexpensive Trendnet external USB modem and that didn't work either. I seem to recall that I spoke with Cambridge about this and they thought it might be a problem with the newer Apple modem. They are not highly motivated to fix the Mac side of this issue.
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