NEED BETTER THAN SUB-SERVICE AT BEST BUY..HELLO CEO

The problem was....I went to the Boynton Beach store to buy an xbox.  Manager looked it up and said we do no have any.  He said if you drive to the other store 40 miles away, you can pick one up there; they have 30 xboxes there !  I asked the manager if he can have someone bring me one up tomorrow.  Manager said,  I can ask the other store to send one but it will take a week to get here.   No great service at Best Buy, I thought i was at Walmart again with sub-service and a no care from the main people who should go beyond that sub standard service and stand-out for BEST BUY !   I hope the CEO gets this and wakes up and gets away from his desk duties and change the lack of sub service and stops this way of thinking !      Tks.......SUB_SERVICE

Hi there rvgbb, 
I'm sure you were quite excited to visit our Boynton Beach, FL to purchase an Xbox! I can imagine that you were greatly dismayed to find so many units an hour's drive away, but none at your local store. Generally speaking, in such a scenario you would have the option to visit the store with availability or place an order and wait for one to arrive at the location most convenient for you. 
I am truly sorry that you felt the options presented to you to be unreasonable and an example of subpar service. I greatly appreciate you taking the time to share your feedback with us and will be sure that it is noted to be used to improve our methods in the future. If you should have any questions, please let me know. 
Regards, 
Tasha|Social Media Specialist | Best Buy® Corporate
 Private Message

Similar Messages

  • NEVER GET YOUR CELL SERVICE FROM BEST BUY

    Never again will I get my cell service through Best Buy, here's why.
    In Nov of 2012 I decided to change my cell service to AT&T. I went to the ATT store and to Best Buy in South Nashua, NH to investigate the price plans and cost of the phone. I was going to buy a Samsung Galaxy S3, (top phone at the time) everthing was exactly the same at the two stores except for one thing, the insurance. The insurance from BB had unlimited claims, a lower price and no deductible. The sales agent from BB noted the process worked as follows "You bring your phone in, we ship it out to be fixed and give you a loaner phone. The loaner phone will not necessarily be a S3 but one that is equal to it." This is what other friends of mine had told me too, and that was the reason I went to check out Best Buy. Since everything was equal I decided to go with Best Buy ONLY BECAUSE OF THE INSURANCE OFFERED.
    Now, March of 2014 I have a problem with my phone and it needs to go in for repair. I'm still under contract with Best Buy. I wait in line for at least an hour (did you know that you need to call ahead to make an appointment? I do now.), I tell the customer service guy my problem and he prepares the phone to be shipped out. Then he brings out the loaner. It's a Pantech P7040, a ghetto version of a black berry from 5 years ago. Not an Android phone, not a smart phone, not anywhere even close to what my Galaxy S3 is. I made note of this fact to the gentleman and he said it was the best they had for loaners. I then informed him that I USE my phone for work. Numerous apps in there that I really use EVERY day at work. I travel and my phone's apps are super important. We had some discussion about this situation that I would now be in and how the salesman informed me that I would be given a comparable loaner if I ever need to bring my phone in when they were selling me the service plan. This guy told me they used to do that but don't do that any more. I said that this does not weigh very favorably with my choices of whom to use to when renewing my contract. He told me that he didn't care. It's not his rules.
    I realize that you don't make the rules you only follow them but still, the salesman told me (and apparently many other people are complaining about this at BB) that I would get a "comparable loaner" to my phone. The customer service guy said that they stopped that policy back in November or December of last year. I told him that I realize policies change to maintain efficiency but I bought a specific service and they need to honor what they sold me. You can't sell a service and then not give the customer what you sold them because you no longer like that policy, you can change the policy with the new contracts you sell if you want. He told me "If you read the entire contract, it doesn't say it anywhere in there that they will give you a loaner phone." Ya that's fine, but the salesman told me they would, that's an oral contract and is binding in a court of law. He then told me that they didn't have to give me a phone at all. (That didn't help this situation) I then informed him that if I had come in here and was told that I would not have a phone for a week "I would #$@% explode!", "Considering the fact that I was told I would get a comparable loaner, and then told that I wouldn't get any". I also asked that since I was traveling when my phone broke, could I call ahead to the store to have them order a replacement that I can pick up when I come home. "No, we have to see the phone first and send it out."
    My repaired phone or possibly a replacement might be available by Wednesday. However, I leave for work again on Tuesday so I'm without my smartphone and stuck with this ghetto junker for over a week until I get back. This is not the service that I was sold and this is not the service that I was expecting. This wasn't one rogue salesman lying to customers to get sales, it was the company's policy to inform customers that they would get a comparable loaner phone. BB is liable to honor their oral contract with their customers. I would like my money back for the the service contract. I will NOT be back to BB to renew my cellular service. My intentions are to inform others that Best Buy salesmen will tell you what you want to hear in order to make a sale.

    Hello,
    I was quite disheartened to read about your experience in seeking repairs for your Galaxy S3. It sounds like your visit was less than ideal with the long wait and a store representative who was less than sympathetic. We strive to provide superior service and I very much regret that we didn't live up to that goa, or to your expectations of us.
    The loaner cell phone program and Geek Squad Protection (GSP) are separate things. Any of our customers were permitted to take advantage of a loaner phone if they needed one even if they did not purchase GSP. While some stores still have phones that can be provided as loaners, you were informed correctly that the program was discontinued last year. If you wish, you may obtain a prorated refund for GSP by visiting a Best Buy store with your original GSP purchase receipt. 
    I'm disappointed to read that this experience may influence your future shopping destination. It is my hope that you will one day give Best Buy another chance to win you over. Please know that I'm grateful that you wrote to us about this.
    Sincerely,
    John|Social Media Specialist | Best Buy® Corporate
     Private Message

  • Which is better to get an ipad best buy or Apple store?

    I been calling best buy to see if they have any ipads but they keep telling me no ship has come yet i prefer the no payment plan over the apple but it starting to seem impossible get one from best buy. any suggestions?
    thanks

    I ordered my ipad through the apple website yesterday, the expected deliver date was Aug 10. I went to badbuy.com and found out there's ipad in stock!! They only have the 32GB wifi or 64GB 3G available. Even though my original plan was to buy the 16GB, but I didn't want to wait until Aug 10 to play with my iPad, so I bought it from badbuy

  • Poor customer service for Best Buy Elite Plus customer - A simple price match request

    Dear customer service,                                     I recentally bought Model: S29E790C and SKU: 3908046 for $599. Last week, I notice that the price drop to $549 or $559. I call in and got price match. Today, the price drop to $499. I've called back in, spent 15 minutes with the first rep, who stated they will have to transfer me to the right department. I ended being transfer to an unknown number. The second call back, I was given a confirmation #, but not email on the price match. I am disappointed and believe this should be a simple task. Can someone help me? Thanks

    Hi there johluon,
    I’ve been thinking about purchasing a second monitor for my computer set up at home, and I have to say, the one you picked is quite nice! If I have to be honest, I’m a little jealous. All jokes aside though, it’s understandable that you would want to get the monitor at the lowest possible price, so I’m sorry to hear of your troubles when attempting to request a price match with us. I’d be happy to take a second look into your request and see how we can help.
    After reviewing your online order using the email address attached to your forum profile, I was able to confirm that you received a price match last week to the $549.99 price. As we can only offer one price match per item in accordance with our Price Match Guarantee, this could explain why you haven’t received an email confirmation stating the second price match request for $499.99 was honored. Having said this, our systems do indicate we might have set some incorrect expectations earlier today when you called for assistance, so I’ve sent you a private message to discuss this further. You may view this message by logging into the forum and clicking on the envelope icon in the upper right-hand corner of the page.
    Thanks for posting,

  • Best Buy Elite Plus-Worst Customer Service Department EVER.

    I just spent the last 2 hours on the phone with 2 different people in the Elite Plus customer service department.  I explained the problem (wrong shipping method generated on an expedited order), the solution (annotate unshipped part of order to ensure that this does not happen again, attempt to make amends for improper shipping label) and the evidence of the error.  The first representative, after assuring me that although the mess up occured, the order would still arrive in accordance with best buy policy, stated that the only way to ensure that shipping would not mess up would be to upgrade to express shipping for $18.  After being told that I was unhappy with her solution and would like to speak to someone else, it took almost 15 minutes to get her to agree that this was what she wanted to do.  It then took another 15 minutes of wait time until another representative could be retrieved.   The second rep stated that she would have to call UPS to find out why the error occured.  I pointed out that the error could be seen on the order details.  The order had 3 parts, the 1st shipped expedited via UPS 2nd day air, the 2nd shipped standard via UPS ground and the 3rd was still waiting for release. Obviously, according to Best Buy, the customer is always wrong.  I will have to wait until the "back office" verifies that I am not lying and that my access to best buy's files is better than customer service, so that I can receive a phone call to try to solve the issue.  Nice to see that loyalty to the Best Buy franchise is such a valued commodity to the company.  I will have to make sure that I share this experience with all my friends and family, and to make sure that I take my business to a company that can fix simple errors without being dismissive and insulting.  

    Hello jymie71,
    I was disappointed to read about your call-in experience to discuss the issues with your BestBuy.com order. We strive to provide a superior level of service and it's clear -- based on what you describe -- that we did not live up to your expectations.  I regret the apparent confusion and inefficiency that you encountered.
    In looking into your concern, I note that you called us again yesterday and accepted an accommodation for the shipping issue. Further, I'm happy to report that your shipment should arrive today.  
    I'm very disappointed to read that this situation may influence your future shopping destination. It's my hope that you'll give Best Buy another chance to win you over one day soon.
    Sincerely,
    John|Social Media Specialist | Best Buy® Corporate
     Private Message

  • Best Buy baited me and switched up on the ASUS G74SX-BBK9 vs. the BBK11 - not cool!

    My question to Best Buy is - Have things gotten so bad in your business that you have to resort to what amounts to bait and switch tactics to get people into your stores?
    I am a long time customer and Rewards Zone member. Between my family and my extended family I would say I have an impact on 7 to 10K in Best  Buy business annually (conservative estimate really) as the family tech guru. Unfortunately more often than not I find BEST Buy, really isn't in the long run and I find that sad. Let me give you an example:
    I have been following the ASUS G73 and now G74 laptops for the past couple years. I have been interested in getting one because I am a middle aged performance computer nut and will not settle for sub-standard performance even in my portable computer. The ASUS G74SX-BBK9 caught my eye and I went down to the local Best Buy with cash in my pocket to pick one up. When I arrived I learned that the BBK9 is nearly impossible to find but I am in luck, it has been replaced by the BBK11 and it is in stock!. Upon closer inspection I learn that the "new" BBK11 is really the same computer as the BBK9 with a low performance hard drive AND A HIGHER PRICE!!! Please allow me a moment to inform you that when it comes to IT hardware it does not INCREASE in value as the model ages, it actually LOSES value. And it is crystal clear to me that Best Buy thinks:
    1. They can pull the ole switcheroo and no one will notice.
    2. The customer is stupid and has more money than brains.
    3. Specs are meaningless in high performance computer hardware.
    4 or all of the above!
    But what really got to me was the attitude of the staff. I asked if they could help me locate a BBK9 and I would buy it that second. After a couple minutes of a passive search they said it was impossible to find. Strangely enough it is on the Best Buy site - granted it is now listed as an Outlet item, but it clearly is available somewhere. 
    It does not make any sense to pay more for less and that makes me sick really. But I will be traveling for 10 days and don't have time to do an online order so I offered to buy a BBK11 but at a slightly better price than the $1249 it was listed at. Being completely fair - I would pay $1249 for a BBK9 in a microsecond if I could find one!!! But alas it has been marked down $70 and is only available in stores if you win the lottery and can find one. I am guessing it is right next the the unicorns and pot of gold at the base of a rainbow in the software section!! Are you starting to understand why this feels like a bait and switch?? The website says it exists, but good luck finding one - just feels like a foot traffic in the store come-on to me.
    After a few minutes the lady I spoke with came back from a visit with a supervisor and said, "the price that is on it now, is the price it sells for and there is nothing we can do, and we have nothing else to talk about." I agreed that she was right about one thing - we have nothing else to talk about and I left feeling like an idiot for even walking into the store in the first place. A word of advice from a customer service manger - making your customers feel like idiots is not the way to build a business that will last. It is the way to alienate your customers and ruin your brand reputation in the long run.
    Good luck and I hope you survive - but I think you are way off track........

    So you are expecting for BBY to stock a discontinued model?
    I agree that Asus dropped the ball. They did make an inferior "new" product. But that's not BBYs fault. There are probably a few BBK9s out there, hence why it's still on the website but online stock checks aren't 100% reliable.
    If I was BBY I wouldn't have budged on the price either. They are just a middle man and because you want to buy it for less just means they will see even less profit on a razor thin margin to begin with.
    This is far from bait and switch as it wasn't advertised, Wasn't put on an unbelievable sale, nor did they upsell you to another product. You researched what you wanted, thought you found it at BBY and when they didn't have an outdated model in stock then the next model was suggested I assume.

  • Why I refuse to buy anything from Best Buy, ever again.

    Let me just preface this by saying that I have always defended brick & mortar stores.  I enjoy being able to go into a store and compare the look and feel of items.  I enjoy being able to talk to someone at the store regarding the items and their experiences.  I used to shop at Best Buy for this; however, due to a recent experience I can say I will never set foot into a Best Buy again.  This post is more of a warning to people who may consider purchasing from Best Buy, what they can expect to receive in terms of salesmanship, customer service and general experience if they encounter issues.
    We were purchasing a new refrigerator and decided to make our first stop Best Buy.  There was an open box Samsung refrigerator which we liked.  After exploring various refrigerators, we spoke to a sales rep about it.  We asked questions about why the item had been returned, if it would be cleaned prior to sale (it was very dirty inside) and how long it had been used before it was returned.  We were told it was returned simply because it was too large for the space, that it would be cleaned and it was only used for a week or 2. After debating, we decided to purchase the item.  I previously had a Best Buy credit card, so they were able to look up the account info since I no longer have the card.
    Fast forward 3 weeks (we were moving and scheduled the delivery out a bit) and the refrigerator comes.  The item comes just as dirty, if not worse, on the inside.  Also, it arrives with 2 broken shelves and a broken kickplate.  Since we needed some form of a refrigerator for our daughter's formula, we plugged it in and planned to use it.  I immediately called Best Buy 800 number to schedule a return and the purchase of another refrigerator.  We worked through the 800 number and a supervisor at the store to schedule the return and a new purchase.  We were informed that it would take 7-10 days for the item to be delivered.  They stated that we could use the current one until the new one was delivered... which was great, until later that night we found out that the fridge was not cooling at all.  I contacted the 800 number again to see if, due to the circumstances, we could bumped up on the priority of the delivery.  I was greeted by a very rude woman who said no.
    Needless to say, we purchased a new fridge later that night from Lowe's who delivered it the very next day.  I called Best Buy (again) to cancel the order and have the old fridge returned - so the story should end here.  
    But it gets better!! (Or worse?)  The warehouse people screwed up and the return/refund was not done properly.  This has led to the credit card company now stating that we owe them money for an item which was returned.  I have no receipt since all of this was done over the phone.  Citibank (another terrible company) refuses to contact Best Buy to confirm that the item has been returned.  Best Buy refuses to contact Citibank to let them know that the item has been returned.  Both companies (but this for is for Best Buy) have absymal customer service and refuse to put the customer first and take it upon themselves to resolve the issue.  For 2 months I have attempted to get the money refunded and wasted at least 10 hours on the phone.  
    As I started this post off this is more of a warning than anything.  The issue will be resolved soon, I've had to get a new card issued from the bank and the local store will refund my money (they have to have an actual card to refund the money, but they don't need one to purchase the item?  Uh, seriously?)  We are going to be looking for other appliances soon (as well as other electronics) and I will never purchase from Best Buy again.  Amazon and Lowe's is where I will purchase all appliances from in the future.  Their customer service blows Best Buy out of the water, their prices are better and they have more knowledgeable staff.

    Hello kmschmehl-
    I cannot truly express how sorry I am to hear about your total experience with the delivery and subsequent return of this fridge.  It certainly sounds as though Best Buy has put you through the ringer and I can absolutely understand your disappointment and anger with us.
    While it sounds like some aspects of the purchase and delivery were at least adequate, any opportunity that we had to show you why you should purchase from Best Buy went by the wayside.  However, Best Buy is not in the business to provide merely adequate experiences and I am saddened that this is the best we could summon for your purchase.  We are capable of better than what we showed you.
    I’m glad to hear that you have finally been able to get the assistance you needed to get this refund resolved and make you whole again.  In addition, I do hope that you are enjoying the fridge you purchased at Lowe’s.  I certainly wish that it had been a Best Buy fridge in your kitchen instead, but I can understand why you chose to go with another retailer.
    It sounds like the store has you in good hands once your card arrives and I believe that the reason they need the physical card is that the credit card company requires it to be physically scanned for returns.  Hopefully you will not run into any further issues with this refund and it’s my hope that sometime in the future, you might grant us another chance at your business.  I will be sending you a Private Message with some additional details as well.  To check your Private Messages, please log into the forum and click on the envelope in the upper right hand corner.
    Please let us know if you run into any further concerns.
    Sincerely,
    Bill|Senior Social Media Specialist | Best Buy® Corporate
     Private Message

  • WildStar and Best Buy's Terrible Customer Support

    To Anyone Who Might Read This:
    Because I can't seem to get a timely response from anyone through a private message in less than 3 days, because Best Buy phone reps feign ignorance and pass me along from rep to rep like a basketball (last call was for 88 minutes; 5 reps), and because at this point I feel as though my money has been stolen from me, I will resort to posting on your forums with the desperate hope of a reply.
    Allow me to frame my comments with the backstory.  On May 30, 2014, I purchased a download pre-order of WildStar Online.  I paid for the full purchase of the game (59.99).  According the Best Buy's online and instore adds, pre-ordering WildStar would give me several bonuses ingame, as well as access to the headstart weekend beginning on May 31.  The full game edition would be released on June 3, but of course I had paid in full for the game, so I expected to recieve both the pre-order bonuses as well as the full game client.
    According to both my receipt and the online add, I was to recieve the pre-order bonus code by email "shortly" after purchase.  I did not.  After several hours, I contacted Best Buy by phone, and I was assured that the email address on file was correct and that I should recieve my code soon.  The following morning (May 31st), six hours after the headstart bonus I was supposed to recieve had already started, I still did not have any email from Best Buy. At that point, I found this forum, Best Buy Unboxed, and followed the instructions given by the moderators for just this issue.  I sent two private messages to BBY which included my customer service pin and the rest of the required information, but by Saturday evening at 8p.m., I still had not recieved a response.
    At this point, I called Besty Buy customer service again, as I was missing out on the pre-order bonus that I had paid for, in full, in advance, and had been guaranteed by Best Buy.  The first four representatives I spoke to feigned ignorance and passed me along to the next, all with significant hold times.  After 84 minutes, I was connected with a so-called online game specialist who told me my pre-order code would be sent to me within 24-48 hours.  Perhaps you can see my dilemna here: 48 hours from that point would be approximately 9p.m. on Tuesday, June 2nd, 3 hours before the full release of the game.  With registration and the client download, I would effectively miss out on the headstart bonus I WAS GUARANTEED WITH MY PREORDER FROM BEST BUY.  And this is exactly what happened.
    Once I finally recieved a response from Best Buy Unboxed and an email with my pre-order code, I was able to download and play WildStar for two days.  On June 5, the WildStar client prompted me for game time credit, and would no longer allow me to access the game for play.  30 days of playtime comes with all editions of WildStar, so I was initially confused about the prompt, but after a little research I came to find out that Best Buy was supposed to send me two separate codes:  A PRE-ORDER BONUS CODE "shortly" after purchase and a "RETAIL CODE" after release on June 3.  I HAVE NOT RECIEVE THE RETAIL CODE, SO I CANNOT PLAY THE GAME I PAID BEST BUY IN FULL FOR IN ADVANCE!!!!!!
    I sent a new private message about this problem to BBY on this forum yesterday morning (6/6/14), and I have still not recieved a response.  Do you guys work on the weekends?  I also sent a reply email to Best Buy, using the "reply to" address on the email that contained my pre-order bonus code, but I have still not recieved a response.  I cannot think of a logical reason why I can't be given a response within 24 hours from Best Buy, particularly considering I have already paid in full for this product.  
    I am a long-time, loyal customer of Best Buy, but my confidence in your company has been shaken in recent years.  Customer service, within your stores (particularly in Mississippi), is absolutely horrid.  You representatives are not in the least bit knowledgeable, and do little more than hound customers for sales--if they aren't too busy huddled in electronics hiding from us. Phone support is equally terrible.  I should not have to spend 88 minutes on a phone call and be passed from rep. to rep. to rep. to rep. until someone figurs out how to get an item to me that I have already purchased.  It looks like I will now have to add Best Buy's electronic assistance to the list of my terrible customer service experiences, as a 2-3 day response time from you guy is absolutely ridiculous.
    Since 2001-2002, I have spent literally tens of thousands of dollars at Best Buy.  I have purchased televisions, vcrs, dvd players, blueray players, car stereos, computers, movies, video game consoles, console games, computer games, music, Keurigs, surround sound systems, an Ipad Mini, an ASUS pad.....I could go on and on.  Considering my loyalty to your company, considering that the first place I want to go whenever we travel to a city that has a Best Buy is your store, considering all the money I have spent with you guys over the years.....this situation, your inability to get my the darn RETAIL CODE FOR WILDSTAR that I have already paid for, well, it just pisses me off to no end.
    I am beyond frustrated.  I feel as though Best Buy has stolen my money.  Could you, actually would you (because I know you can) send me the merchandise that I have already paid for, and help to restore some of my faith in Best Buy?
    Thanks.
    TLR----Read the whole thing.  You guys (BB reps) owe me that much, at least.  It won't take a fraction of 88 minutes, I assure you.

    Hello SEpowell,
    Purchasing a digital download should be a quick, easy and painless process -- not a trying ordeal like you described -- so your frustration is certainly understandable. I'd be upset too if I found myself waiting an extended period of time for a product key, especially if there was any confusion regarding who might be able to help me find a solution.
    I've sent you some information, so please make sure to check your private messages when you have the chance to do so. As always, you can check your PMs by signing into the forum and then clicking on the letter icon in the upper right-hand corner of the page.
    For future reference, customers can typically expect a moderator response within 2-3 business days (not including weekends or major holidays). Sending duplicate private messages to multiple moderators will not result in a faster turnaround time. If you are in need of immediate assistance with a digital download, please call 1-888-BEST-BUY (1-888-237-8289) and ask to speak with our Digital Library team.
    Aaron|Social Media Specialist | Best Buy® Corporate
     Private Message

  • Best Buy manager escorted me out of the store after refusing to price match

    Let me start by saying that I have never been escorted out of ANY retail store or business. It was appalling and embarassing and I left so angry that I might never return to Best Buy again. The store in question is: 
    SAN RAFAEL CA (Store 1021)
    700 Du Bois St
    San Rafael, CA 94901-3905
    Manager - Earl
    The Story:
    Yesterday, Fry's Electronics started an online/storewide sale on one of their LG LED HDTV's which I'm assuming was to clear out inventory. It was a great sale and I was hoping Best Buy would have one in stock because the nearest Fry's location was several cities away--while there were at least three or four Best Buy's on the way. And having used Best Buy's price matching system before, I was confident that everything would go well if I decided to drop by. 
    I walk in, immediately go to the TV department at the above mentioned Best Buy location and I asked one of the employee's to run the SKU number to see if he had one in stock. He had 1 left. I told him I'd take it and I also asked him if he would price match it to Fry's. He said no problem as long as I showed him the link or advertisement, step-by-step. So I took my phone out (also purchased at Best Buy...) and went through the Fry's website. All good. 
    He kept staring at his computer and after a while, said, "Sir... I can't give the TV away at that price ($349). It's too low--however, I can go down to $399 for you". I was a bit confused and eventually asked him why my price matching request all of a sudden became an auction or barter for pricing. He said something along the lines of "Well, it's case by case really, and under these circumstances and considering we only have one unit left, I cannot let it go for such a steep price cut". I was starting to get frustrated so instead of taking the conversation any further, I simply asked him if I could speak to his manager. He pointed towards the front of the store and told me to look for a guy named Earl. I actually asked him if he could just intercom the manager to come over to the TV department and he said "No, he's right in front over there". 
    So I walk over to the register area and of course, the manager is NOT there. So I asked one of the guys in front to grab Earl for me and a few minutes later he showed up. Now at this point, I wasn't looking to fight or argue with anyone. I know people who scream for the manager every time something trivial happens and I'm just not that type. I just wanted someone with authority to explain in better detail and I have never even talked to a Best Buy manager before. Earl came up to me and I introduced myself and shook his hand. 
    I started out by asking him about the Price Match policy and he immediately said "Yes, we price match but we don't do it for 1 day sales and stuff--you're the one talking about that TV right?" I explained that I had no idea whether or not that particular sale was for exactly a day but asked him why it mattered in the first place. I proceeded to tell him that it's not some kind of special "holiday" event and that it was probably just for clearing inventory purposes--which also explains why Best Buy only had ONE left.
    He paused for a second and said "Well, you know even if that were true, we couldn't price match it because technically it's not a local retailer... it only applies to brick and mortar stores that are within 25 miles from our location here and I know for a fact that the nearest Fry's is farther than 25 miles from here". I was a bit stumped at his response but eventually asked him whether or not that part of the policy was referring to independent, local businesses in the area that also sold similar items--and not referring to MEGA RETAILERS like Fry's that has an online shopping and ordering system (because Best Buy had no problems price matching to Amazon or Newegg in my experience). 
    I actually said "You would give me the TV if Fry's was 24 miles away, but somehow won't if it turned out to be 26? Do you see how strange that sounds?" He said that if I wanted I should look it up on the map to verify for sure. I looked and indeed it was 34 miles away. While I was looking, I also noticed that there were 2 Best Buy locations that were closer and within that "25 mile radius". So I asked again "Sir, you're not making much sense. There's no reason why THOSE Best Buy locations would price match but you won't. I REALLY don't think that the 25 mile radius rule was made for this kind of scenario...not to mention that the sale that I found was on Fry's website...".
    I could tell that he was getting frustrated at this point but seemed pretty stubborn. He asked me if I wanted a printed copy of their Price Matching guidelines. I said "Absolutely... go for it. I'd love to see what you're talking about". This guy took 3 steps towards the counter before turning around and said "You know what, I'm not going to do that for you--and as a matter of fact, I think it's time for you to leave". THIS made me furious--but I took a step back and asked him why? Sure, we were having a bit of an arguement over Price Matching but I wasn't yelling or screaming or causing any sort of public disturbance. There weren't even any customers nearby--the only people who might have overheard us was a few of the Geeksquad technicians since we were standing next to their booth. 
    I told him again, that I just wanted to know why he seemed so adamant about not price matching the TV set. He said that he tried explaining to me but that I wasn't "getting it" so it was time for me to leave. I said "You know what, all you keep doing is pulling excuses everytime I ask a question. What if I walked in here tonight and told you the sale was from Amazon or something? How is this different..?" 
    At this point he pointed to his employees as if they were security guards or something and they ESCORTED me out of the (removed per forum guidelines) store! Like I was a thief that just got caught stealing something! At this point I was mortified because now there WERE people who were looking and I had to do the walk of shame back to my car as if I were some second rate citizen. 
    As absolutely embarassing as that was--I still wanted to purchase the TV. So I called another store that was much farther away from me but I figured it would play into that 25 mile radius quib--not that it should matter:
    EMERYVILLE CA (Store 499)
    3700 Mandela Pkwy
    Oakland, CA 94608-3566
    Spoke to a very nice lady at their location and she checked to see if they had any in inventory. I was on hold for a while but she physically went around the store to see if they had one. Again, they had ONE. This time, it was an open-box unit. Because I didn't want to waste any more time, I immediately asked her if they would be willing to Price Match to Fry's. She said of course--and that so long as the sale was visible online and that I could show her, that would be no problem. She also said that if I decided to take advantage of Price Matching, I would not receive their open-box discount (the discounts don't "stack"). I said that's fine and asked her if she could do her best to hold it for me as I was on the way and slightly stuck in traffic.
    She spoke to the TV department folks and they said they would hold it no problem til the end of the night (it was already 7pm when I called). She took my name and number and I told her I would be there in about an hour. 
    Lo and behold I arrive and the TV is gone. I couldn't track down the girl who spoke to me over the phone, and the TV department guy that I spoke to said he had no knowledge of them holding any sort of TV for anyone (he wasn't lying--he really didn't seem to know). Awesome. 
    Best Buy - 2 / Me - 0 
    Thanks for the most horrific retail experience ever, Best Buy. You win. 

    They do not match online prices for Fry's under their new policy. Hence it would only be if there was a Fry's within 25 miles of the said store
    "The Details:
    At the time of sale, we price match all local retail competitors (including their online prices) and we price match products shipped from and sold by these major online retailers: Amazon.com, Bhphotovideo.com, Crutchfield.com, Dell.com, HP.com, Newegg.com, and TigerDirect.com.
    We match BestBuy.com prices on in-store purchases and in-store prices on BestBuy.com purchases.
    If we lower our price during the return and exchange period, we will match our lower price, upon request.
    Our Price Match Guarantee covers one price match per identical item, per customer, at the current pre-tax price available to all customers.
    Our Price Match Guarantee does not cover:
    The online prices of retailers not listed.
    Contract mobile phones sold by any online retailer.
    Products shipped from or sold by third-party sellers (Marketplace sellers) on websites.
    Competitors' service prices, Best Buy For Business transactions and BestBuy.com Clearance & More and Marketplace items.
    Any financing offers, bundle offers, free items, pricing errors, mail-in offers, coupon offers, items that are advertised as limited quantity, out of stock items, clearance items, open-box items, refurbished items, pre-owned items, deal of the day, daily deals, special hour sale event items, credit card offers, gift card offers, rent/lease to own items, and items for sale Thanksgiving Day through the Monday after Thanksgiving, whether offered by Best Buy or a competitor."
    "What is considered a local retail competitor?
    A local retail competitor for retail store purchases is a retail store authorized by a vendor to sell a new, factory-sealed product with a warranty and is located in the same market area (within a 25 mile radius) of your local Best Buy store. A local retail competitor for BestBuy.com purchases is a retail store authorized by a vendor to sell a new, factory-sealed product with a warranty and is located in the same market area (within a 25 mile radius) as either the billing address or the shipping address on record for the purchase."
    http://www.bestbuy.com/m/e/promotion.jsp?id=pcmcat296900050018

  • RSSI... can i get better than -80 dBm ???

    i would like to know if i should be able to get better than RSSI = -80 dBm (signal strength)... i have four bars (usb ec168 modem) whenever verizon is running at it's best here in northeast oklahoma... a former alltel region... my understanding is that RSSI = -80 dBm is the level that is described as "good enough for Rev A / evdo"...
    in my research of this subject googling all over... i find that some people will get RSSI in the 70s and 60s... lower being better / stronger signal... can someone tell me why i cannot get these kinds of levels since i often have four bars showing 90-100% ???
    when my RSSI drops to less than -80 dBm... higher values such as -85, etc... this is when my evdo drops to 1xrtt and even DO...
    appreciate any enlightenment on this subject... thx!
    *obviously, verizon (if you are listening...), since i am paying for 3g broadband... i would like to have 3g broadband, rather than the 1xrtt and DO that happens so very often, evenings, during the week!

    Understood.  Actually, if you mean the towers are neither VZ or Alltel because the carrier name is not listed, it won't be.  Your service may not be from a tower per se either.  If there are antennas in the area, that may be where your signal is from.
    The towers are listed by the owner and the carriers  lease space on them along with the antennas.  The sure way to tell is to use your cell phone if you have a VZ phone and do a field test with it since you have a desktop and cannot move it about.  The closer you get to the "site" of your signal source, the stronger your signal.  evdoforums.com can assist with a list of codes for each brand of cell or smartphone to help you determine this.  I also have this if you may need.
    Actually, -80dbm is not a bad signal and from my experience, a small percentage get better than that.  The best possible is -50.
    I wonder why this is even an issue since you have not reported any problem with speeds, connection or any problems that may be associated with the signal strength.  If there truly are only 3 towers and no antennas in your area then the reason is more than likely due to congestion.
    I have also discovered that the signals, connections, etc. are all improving and doing an update for your PRL if that is possible through your software may just be the fix.
    However, if you are insistant on spending money on antennas and/or amps, etc. when the signa isn't anywhere near abnormal, that is your choice.  Keep this in mind if you do, you may not have a gain in more than 10 dbm if you have any at all.
    So have a great day and good luck.

  • Considering upgrading through Best Buy instead of AT&T.

    So here it is again- the end of my 2 year contract. I have had many versions of the iPhone since they launched in 2007 and instead of upgrading from my iPhone 4 to the lackluster iPhone 4S, I am deciding to shake it up. I am going to go the route of android. 
    More specifically the Galaxy Note. It was meant to be. It even comes out on my birthday. It's a Phablet. Just like I always wanted.
    But I digress. 
    A friend told me about the awesome promotions going on through bestbuy. The $50 gift card (already signed up for it.) and the free case that comes with the galaxy note if you preorder it. 
    It is clearly the better deal to go through best buy, but I guess I have a few questions: 
    1. Can I preorder the phone at the store or do I have to do it online? I would like to be able to use the $50 gift card towards the phone (As it says I can in the fine print) rather than waiting for the gift card to arrive. 
    2. I am not the account holder (my mother is.) but I am an authorized on the account. Should I have her come with me or do I just need her info? 
    3. Does best buy typically get the phones in stock on the Release date (In this case the 19th) or later than that? 
    Thanks for reading. 

    'manufacturer warranty = from manufactr so is same no matter seller of item. buy item, it comes w manufacturer warranty, whatever it is. period.
    protection plans are a best buy (or competitor store) warranty. if you like terms, fine, if not, dont add it to order. stores will still take yr $ -- and you can still buy items at sale prices advertised. salesperson earns lower commission is all. 
    cell  carriers also offer own protection plans, fwiw.  your call to add to your plan -- or not.
    any or all of above may be considered a ripoff or added value, your call. but are addititonal to sale of item poster is considering. 
    prices on phones on bestbuy generally are NOT a ripoff, when we purchased ours was handled well, from moving address books etc to new phones to setup email accts, to not messing up the plan we wanted...
    also, bestbuy will take the Sprint upgrade discount right off the purchase price, so you walk out the door spending less/ get taxed on a lower price. most other places make you mail in a Sprint rebate form and wait for weeks/months to get a check in the mail.   

  • E3 2014 Announcements and Best Buy

    The Electronic Entertainment Expo, commonly referred to as E3, is happening in Los Angeles this week from June 10-12, 2014. I’m sure most of you, me included, are unable to attend the event, but are still very interested in staying up-to-date with all of the news and announcements happening throughout the week. To help you stay in the loop with all things E3 and how they relate to Best Buy, I’m going to be doing everything I can to keep this post updated with announcements as they happen and let you know when any newly announced games are available for pre-order at Best Buy.
    Tell your friends, bookmark this post, and be sure to keep checking back throughout the week for updates, to ask questions, interact with our gaming community and discuss what you’re excited about!
    Announcements from the Xbox Press Conference
    They began by talking about previously announced games still to come in 2014, revealing some release dates for these games as well, followed up with some newly announced titles. See the titles they talked about below. If you don't see pre-order links for certain titles just yet, stay tuned! We'll be working to get them listed as quickly as possible.
    Call of Duty: Advanced Warfare
    My Best Buy members get $10 in reward certificates when they pre-order and purchase Call of Duty: Advanced Warfare. Learn more
    My Best Buy Gamers Club Unlocked members get 20% off. Learn more
    Pre-order now here
    Available 11/4/14
    Forza Horizon 2
    Plunge into the fast-paced world of open-road racing with Forza Horizon 2 as you take the wheel of a variety of the greatest cars ever made. Get behind the wheel of more than 200 vehicles, including extreme off-roaders, modern supercars, classic muscle and more, all with authentic interiors and full cockpit views. Compete in races, seek out hidden treasures or unlock exciting bucket list challenges with versatile gameplay.
    My Best Buy Gamers Club Unlocked members get 20% off. Learn more
    Pre-order now here
    Available 9/30/14
    Evolve
    In a savage world of man vs. nature, are you the hunter or the hunted? The creators of Left 4 Dead, Turtle Rock Studios, bring you Evolve, the next-generation of multiplayer shooters where four hunters face off against a single, player-controlled monster. Stalk your prey, execute your attack and prove you are the apex predator in adrenaline-pumping 4V1 matches.
    My Best Buy members get $10 in reward certificates when they pre-order and purchase Evolve. Learn more
    My Best Buy Gamers Club Unlocked members get 20% off. Learn more
    Pre-order to receive The Monster Expansion Pack Pre-Order Bonus
    Pre-order now here
    Coming Fall 2014
    Sunset Overdrive
    Dive into the open-world shooter of Sunset Overdrive, and prove that you've got what it takes to survive catastrophe. With a knack for traversing the ruined city with hyper agility, it's a simple matter to survive postapocalyptic conditions. When it comes to the mutants, not only are you escaping their transformation, but you've found your true calling — mutant destroyer. A fully loaded arsenal of overpowered weapons back you up and make it totally clear that the end of days is just the beginning for you.
    My Best Buy members get $10 in reward certificates when they pre-order and purchase Sunset Overdrive. Learn more
    My Best Buy Gamers Club Unlocked members get 20% off. Learn more
    Pre-order to receive a can koozie as well as the Fisco Bot outfit and AK-FOFF fun, only at Best Buy
    Pre-order now here
    Available 10/28/14
    Halo: The Master Chief Collection
    The iconic helmet and armor. The legendary story. The heart-racing combat. Halo has defined a generation of action-packed gaming and online multiplayer gameplay for more than a decade. Now, you can re-experience the thrills, adrenaline and immersive storylines of the Halo franchise, remastered and revamped for the Xbox One. With The Master Chief Collection, you'll not only receive stunning visuals, white-knuckle adventures and deep, rich storylines, you'll have a chance to honor the iconic hero who has been central to so many of your gaming conquests.
    Includes Halo: CE Anniversary, Halo 2: Anniversary, Halo 3 and Halo 4 for Xbox One along with the Halo: Nightfall digital series
    My Best Buy Gamers Club Unlocked members get 20% off. Learn more
    Pre-order to receive a multiplayer map guide and in-game Grunt Funeral Skull, only at Best Buy
    Pre-order now here
    Available 11/11/14
    Halo 5: Guardians
    My Best Buy members get $10 in reward certificates when they pre-order and purchase Halo 5: Guardians. Learn more
    My Best Buy Gamers Club Unlocked members get 20% off. Learn more
    Pre-order now here
    ScaleBound
    Set off for an epic adventure in the latest creation of renown game director Hideki Kamiya, Scalebound. Journey to a hostile, far-off world full of danger and excitement. Face a horrific assortment of strange, powerful creatures. Preserve the future by developing a bond with a towering dragon. The fate of two worlds lies in your hands — can you rise to the challenge?
    My Best Buy Gamers Club Unlocked members get 20% off.Learn more
    Pre-order now here.
    Crackdown
    Return to the action-packed gameplay of Crackdown with an all-new experience developed by the game's original creator, Dave Jones, as you get your hands dirty and run out the crime-crazed mutants of Pacific City. Take the fight upward with amazing verticality, and lay waste to the freakish menace with brutal mayhem and mind-blowing levels of destruction in co-operative gameplay. Take to the overrun streets with friends in Campaign mode, or go head-to-head in competition on Xbox Live. Brace yourself — these mutants are about to get even uglier.
    My Best Buy Gamers Club Unlocked members get 20% off. Learn more
    Pre-order now here
    Rise of the Tomb Raider
    Join Lara Croft on her next adventure in Rise of the Tomb Raider as she harnesses all of her survival skills on the quest to embrace her fate as a Tomb Raider — and make it out alive. Explore the vastness of a strikingly beautiful environment where lethal threats lurk around every corner. Take your abilities to the limits as you enter the ominous darkness of tombs and fight for survival. Experience the heart-pounding thrill of action like never before with the Foundation engine, and greet a dynamic cast composed of new faces rendered in amazing clarity. Immerse yourself in Lara's world with an intense performance delivered by Camilla Luddington in a mind-blowing story that reveals the character's deepest turmoil and motivations, created by a writing team led by award-winning author Rhianna Pratchett.
    My Best Buy Gamers Club Unlocked members get 20% off. Learn more
    Pre-order now here
    Project Spark
    My Best Buy Gamers Club Unlocked members get 20% off. Learn more
    Pre-order now here
    Phantom Dust
    My Best Buy Gamers Club Unlocked members get 20% off. Learn more
    Pre-order now here
    Disney Fantasia: Music Evolved
    Available 10/21/14
    Announcements from the EA Press Conference
    EA also went through some previously announced titles along with showing footage of new titles. See the titles EA talked about below. If you don't see pre-order links for certain titles just yet, stay tuned! We'll be working to get them listed as quickly as possible.
    Dragon Age: Inquisition
    Dark times have come to Thedas — monstrous dragons cast ominous shadows from above while chaos erupts all around you. What was once a land of peace and happiness is now ripped apart by conflict as the Mages wage bloody battle against their oppressors, the Templars. Someone must restore order to Thedas and put an end to those who seek to destroy the land. It's time to lead the Inquisition — a band of legendary heroes and the only hope of Thedas — and wage a war to end this reign of terror.
    My Best Buy Gamers Club Unlocked members get 20% off. Learn more
    Pre-order to receive the Dragon Age Inquisition Weapons Arsenal Pre-Order Bonus
    Pre-order now here
    Available 10/7/14
    The Sims 4
    In The Sims 3, you got the opportunity to throw open the doors and explore the neighborhood — well in The Sims 4, it's time to look within the mind, body and heart of your Sims for an amazingly rich and incredibly lifelike story that you won't forget. The beauty of The Sims is that it simulates life and hands the controls over to you, but what is life without emotion? For the first time, your Sims feel and express emotions with a diverse range and depth that can be influenced by other Sims, actions, memories or even the clothing and objects you choose. What could be more true to life than that?
    My Best Buy members get $10 in reward certificates when they pre-order and purchase Sims 4. Learn more
    My Best Buy Gamers Club Unlocked members get 20% off. Learn more
    Pre-order now here
    Available 9/2/14
    EA Sports UFC
    Fans of MMA fighting know that no other sport in the world matches the intensity that can be found in this arena. It takes more guts and skill than most people have to be a UFC fighter — but EA Sports UFC gives the rest of the world a chance by bringing the fight to your PlayStation 4 powered by EA Sports Ignite technology. EA Sports UFC takes the action, emotion and intensity that can only be found inside the Octagon and combines it with the amazing abilities of this next-generation console for an adrenaline-pumping, heart-pounding, guts-or-glory kind of experience that you won't soon forget. Are you ready to feel the fight?
    My Best Buy Gamers Club Unlocked members get 20% off. Learn more
    Pre-order to receive the EA Sports UFC Bruce Lee Pre-Order Bonus
    Purchase now here
    Available 6/17/14
    NHL 15
    Return to the rink with NHL 15, the latest installment in the series known for intense hockey action. Experience the thrill of the game with 12-Player NHL Collision Physics that provide hard-hitting collisions and player pile-ups. Test your skills in authentic playing conditions with Real Puck Physics that create realistic ice surfaces and puck motion to duplicate the unpredictable spins, rolls and bounces seen in nonstop NHL action. Enjoy the look and feel of a real game with the Next-Generation Hockey Player, modeled on authentic player and equipment models to deliver unprecedented player likenesses, emotions and animations.
    My Best Buy Gamers Club Unlocked members get 20% off. Learn more
    Pre-order now here
    Available 9/9/14
    Madden NFL 15
    Madden NFL 15 delivers everything you need to own your rivals on both sides of the field, including the most immersive defensive gameplay in franchise history. With all-new player-lock camera angles, pass rush tools, open-field tackling mechanics and smarter AI, you've never been more armed to take control of the defense and challenge the best offenses in the game. Madden NFL 15 introduces a revolutionary crowd-sourced play-calling system with three distinct ways to run offense and defense: coach suggestions, Madden community picks and concept plays providing a strategic edge to take on all rivals. 
    My Best Buy members get $10 in reward certificates when they pre-order and purchase Madden NFL 15. Learn more
    My Best Buy Gamers Club Unlocked members get 20% off. Learn more
    Pre-order now here
    Available 8/26/14
    FIFA 15
    Battle the world's best players and witness their expressions of intensity, celebration and defeat detailed in lifelike accuracy with Emotional Intelligence modeling. Contend with the conditions of the pitch and realistic interactions between players, the ball and their environment with Physically Correct Contacts that re-create dribbles, touches, passes, shots and deflections in relation to the position of the body part or object with which they connect. Plunge into the physicality of head-to-head competition with intense Man-to-Man Battles that test your skills and endurance and establish dominance with Full-Body Defending. 
    My Best Buy members get $10 in reward certificates when they pre-order and purchase FIFA 15.Learn more
    My Best Buy Gamers Club Unlocked members get 20% off. Learn more
    Pre-order now here
    Battlefield Hardline
    Brought to you from the studio that created Dead Space, Battlefield Hardline's innovative and dramatic single-player storyline plunges you into the role of Nick Mendoza, a young detective who is determined to exact revenge against once-trusted partners on the force. Then, engage in intense multiplayer action for up to 64 players that features the strategic team play, variety and immersion of Battlefield, set in an all-new playground with cops-and-criminals-inspired gameplay — hunt criminals, save hostages, raid vaults and more.
    My Best Buy members get $10 in reward certificates when they pre-order and purchase Battlefield Hardline.Learn more
    My Best Buy Gamers Club Unlocked members get 20% off. Learn more
    Pre-order now here
    Available 10/21/14
    Mass Effect 4
    My Best Buy Gamers Club Unlocked members get 20% off. Learn more
    Pre-order now here
    EA Sports PGA Tour
    Available Spring 2015
    Star Wars Battlefront
    Mirror's Edge 2
    Announcements from the Ubisoft Press Conference
    See the titles Ubisoft talked about below. If you don't see pre-order links for certain titles just yet, stay tuned! We'll be working to get them listed as quickly as possible.
    Far Cry 4
    Journey deep into the Himalayas to Kyrat, a breathtaking, perilous and wild region. Explore an expansive open world where anything can happen and danger hovers all around you. Receive a Limited Edition upgrade with pre-order, which includes Hurk's Redemption with three single-player missions that put you on the hunt for a rare artifact, plus a devastating Impaler harpoon gun. Will you rise to the challenge and set Kyrat on the path to freedom?
    My Best Buy members get $10 in reward certificates when they pre-order and purchase Far Cry 4. Learn more
    My Best Buy Gamers Club Unlocked members get 20% off. Learn more
    Pre-order to receive The Butcher's Machete, only at Best Buy
    Pre-order now here
    Available 11/18/14
    Tom Clancy’s The Division
    Dive into the frighteningly chaotic and devastated New York City as an agent of The Division, working to restore order. Call upon your skills, weapons and wits as you play in this persistent, dynamic environment that combines the Tom Clancy series' core authenticity and tactical decisions, RPG action, trading and much more. Join your skills with your friends' as you create a team of agents called upon to investigate the source of the virus and engage all threats, even if it means taking down your own citizens.
    My Best Buy Gamers Club Unlocked members get 20% off. Learn more
    Pre-order now here
    Available 2015
    The Crew
    Put the pedal to the metal and get behind the wheel in The Crew, a next-gen racing adventure that allows you to explore the U.S. in its entirety, from coast to coast. Build your crew of four through companionship or rivalrous adversity, and then embark on your quest to improve your rep in the underground-racing world and infiltrate and ultimately overtake the 510s, a gang grown around Detroit's street-racing scene.
    My Best Buy Gamers Club Unlocked members get 20% off. Learn more
    Pre-order now here
    Available 11/11/14
    Assassin's Creed Unity
    My Best Buy members get $10 in reward certificates when they pre-order and purchase Assassin's Creed Unity. Learn more
    My Best Buy Gamers Club Unlocked members get 20% off. Learn more
    Pre-order to receive chances to win prizes with the Spin to Win game, the Chemical Revolution and a Best Buy exclusive Over Under pistol.
    Pre-order now here
    Pre-order the Collector's Edition here
    Available 10/28/14
    Just Dance 2015
    Head to the dance floor as you take your performances to a whole new level in the latest installment of the popular Just Dance franchise, Just Dance 2015. Get everyone moving with the latest jams from Pharrell Williams, Ellie Goulding, Calvin Harris, John Newman and more, and take a trip down memory lane with classics by Bonnie Tyler and Run DMC & Aerosmith.
    My Best Buy Gamers Club Unlocked members get 20% off.Learn more
    Pre-order now here
    Tom Clancy's Rainbow Six Siege
    Return to the heart-pounding shooter action of the Tom Clancy's Rainbow Six franchise with Tom Clancy's Rainbow Six Siege, an all-new installment that takes you deep inside the thrilling and dangerous world of a global counter-terrorist operative as you fight to make the world a safer place. Jump into action as you engage in fast-moving, close-quarters combat, carry out intense coordinated assaults, execute sharply tuned strategies and of course, blow away anything that stands in your way with explosive demolitions skills.
    My Best Buy Gamers Club Unlocked members get 20% off. Learn more
    Pre-order now 

    Is there anyway you can try to get more images/videos for the Battlefield Hardline? Personally I found BF4 a disappointment from BF3 so I am still 50/50 on even ordering this one.
    Any news for PC GTA V yet?
    I am not affiliated with Best Buy nor have I ever been employed by Best Buy. All of my thoughts and posts are of my own opinion and personal experience.
    I may not always know the right answer, but I will always tell you what I do know. I also do free computer analysis and consultation via private message.

  • Mad Max -- No PC version on Best Buy?

    Just curious, it seems this game is released for all platforms, but only available on PS4 and Xbox One at Best Buy.

    Hello batmanshady,
    Great question!  At this current time, we are offering Mad Max on the PlayStation 4 and Xbox One.  Please continue to check the link above for updates on product offerings and platform availability.  
    If you’re a My Best Buy member, you can pre-order the item and receive $10 reward certificates.  Check out the My Best Buy landing page for more information.  
    Blake|Social Media Specialist | Best Buy® Corporate
     Private Message

  • Best Buy needs to reevaluate customer service.

    First, let me start by saying that I have always bought all my major appliances and electronics from Best Buy, but that may change soon. On November 30, 2014 I ordered a Whirlpool Convection over the range microwave and a French door Samsung refrigerator. We had the microwave delivered to our house and it arrived on December 9, 2014 with a dent in it. So we returned it to the Avon, IN store where they reordered it delivered to the store so that it wouldn't be damaged. The new one arrived and we got it home to find it also damaged, so we returned it to the store and asked for a refund as we did not have time to deal with it at that moment.<br>Our refrigerator was delivered on Saturday, December 13th. We were first emailed that it would be delivered between 11:30am and 1:30pm, then got a call saying 12:30-2:30pm. When it did not come by 2:30 we called and they said that they always showed it as being delivered between 2:30-4:30pm. The refrigerator was delivered at 6:00pm with no apology. When I called customer service about this the lady told me that yeah in the last year Best a Buy had been going downhill and she wasn't sure why, is that really what you want your reps telling your customers? Then 4 - 6 days later the refrigerator stopped working while my husband and I were out of town on vacation. Our grown daughter found it after it had not been working for a couple of days, everything was spoiled by the time she found it. She called customer service and tried a couple of recommendations but it didn't work and the technician recommended that we request a replacement. I immediately called customer service on December 19th and was told they would deliver a new one on the 20th. My daughter waited and never got a call, so around noon she called and they told her they couldn't possibly deliver it as they did not have it in stock. NICE! I then tried calling customer service several times and kept getting cutoff, so gave up as I was traveling. On the 23rd I spent over a hour and numerous attempts to talk to customer service, I kept getting cutoff and then having to start over the whole process. Finally I got a gentleman who was extremely helpful and my refrigerator is now scheduled to be delivered the 29th between 1:30-3:30, do I really expect it to show - NO! I then asked the gentleman to reorder the microwave that was previously returned at the original $399 price, he was checking but didn't see a problem with that. Guess what, he cut me off when he put me on hold. So here I go again, next customer service person verifies refrigerator is to be delivered on the 29th, nope I still won't believe it until I see it. When I ask about reordering the microwave for the sale price, they said no, even though I had went through the whole story with them. THIS IS ABSOLUTELY ridiculous, I am asking for a $50 price discount for all the troubles I went through and my business isn't worth it to Best Buy. I did not buy it since they couldn't give me the $50 off and I can buy it anywhere at the same price, I will take my business elsewhere. I think you all need to revisit your customer service and what you want to do to retain a valuable customer. If the refrigerator doesn't show up on time tomorrow I won't be here and I will use social media to tell my story.

    Hello Zebo welcome to the forums!
    I'm sorry to hear that you had a bad experience about your delivery of your appliances. Kitchen appliances are a big purchase and it sounds bad when one gets a damaged unit. Please note that your posting will serve as receipt of a Best Buy staff acknowleding your troubles, and as long as you are subscribed to this thread, if you encounter any further troubles, please post back here and let them know, you will continue to receive email notifications when a BBY Staff responds to your inquiry.
    Best Buy is a little bit backed up right now considering the end of the holiday season so you may encounter a delay in an official reply from them.
    Your patience is greatly appreciated and I'm hoping for the best on your replacement delivery on your kitchen wares
    *******DISCLAIMER********
    I am not an employee of BBY in any shape or form. All information presented in my replies or postings is my own opinion. It is up to you , the end user to determine the ultimate validity of any information presented on these forums.

  • BEST BUY ONLINE NEEDS SOME HELP AND CUSTOMER SERVICE NEEDS TO BE HELPFUL

    After having just spent an hour trying to order something that the website says was in stock, and then finding it really wasn't available, it became obvious to me that Best Buy online leaves something to be desired.  It seems like a classic bait and switch.  Get people to the website with a low priced "deal", only to find it isn't available, however a more expensive version is available.  
    So, I call customer service.  I get someone who assures me the order will go through, provide my credit card, redeem my points, and only to find it would not work after all, as it didn't for me.  So I ask for a supervisor.   And I get someone who says "I don't know" and has no answers except that this is the way it is.  To add salt to the wound, he announces that unlocked phones cannot be ordered via telephone.  When asked why the rep didn't know that, yes, another "I don't know".  
    As a Best Buy customer who spends way too much money at Best Buy, I find this entire situation unacceptable.  As they say, vote with your feet, I will be exploring other stores to spend my money at.  A website that says something is available, and then isn't, simply is bad business.  And customer service who can only say "I don't know" isn't really customer service at all.   
    A "out of the box" idea would be to listen to what I'm saying, and fix it; this isn't the first time this has happened.  Simply saying "I don't know" is only irritating customers who are trying to buy things from Best Buy.  I am so frustrated with the situation and I assure you I will look elsewhere for future needs/wants.  

    Hello User269123,
    I apologize for the lengthy delay in responding to you. While we try to reply to all customer service issues posted on the forum within 3 to 5 business days, we don’t usually receive requests for assistance through our IdeaX board. In the future, please make sure that you are posting any customer service related issues to the Customer Service boards to ensure a timely response.
    Having said that, I pulled up your account via the email address attached to your forum profile to properly document your ideas to make sure we take advantage of the feedback you’ve offered. I was glad to see your concerns reached Dan on our executive support team and that he was able to address your case in a timely manner.
    Thank you for posting,
    Alex|Social Media Specialist | Best Buy® Corporate
     Private Message

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