Need billing number for a real person that can fix problems
I got Fios a few months ago. A new account was set up for Fios but I'm still being billed for DSL. I've been trying to get the problem fixed for months. The first month they credited back the Fios charge. The second month they said they would send someone out to make changes to transfer my copper line number to Fios but the person never came. I've called several times after that to get the problem fixed. This month they turned off Fios so I paid to have it turned back on in addition to paying my phone and DSL bill. I've been on the phone several times for hours with people that can't do anything to help so they transfer me to others or tell me to call back the next day because their shift is over or the person that can really help me has different hours. If anyone has the phone number to someone that actually fixed a convoluted problem, please message me. I'll go postal if I have to explain my problem to another series of people that can't do a thing to help me.
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Hi holeinone,
Your issue has been escalated to a Verizon agent. Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer that solved your issue as the accepted solution.
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