NEED BIOS HELP

First off... I love MSI, but find their lack of tech help questionable; hopefully some tech guys out there are willing to help me out with my problems!!
This is an all new system, that I have installed 4 times trying to get it to become stable. It was stalling on windows start up. I finally noticed it stalled after adding the cd that cam with the mobo. I then put off installing the cd, and things were rock solid. I then began fixing the "!" in my device manager by selecting the drivers to install from the cd. All was good... except for ONE thing! I had no sound. I checked and rechecked everything with no success! Device manager had NO "!" and said my sound was ok. I started auto updates and hoped drivers and window updates would fix the problem, with no luck.
Not knowing what else it could be I decided to try and update my bios. I was running 3.30, wanted to go to 3.40. Anyways... I am NOT very knowledgeable with bios flashing and decided to let the updater do it for me. It asked to do it either from a disk or form windows. I figured if I could do it from windows that would be great!! So I continued. It asked me if I wanted to save to a disk just in case windows does not work. I had no blank disk so I said no. (BIG MISTAKE) The windows started to flash the bio and completed, then began to restart.
Upon restart the bios version stopped and requested a disk. If no disk was found to press F2. I do not know the exact description, but I figure its asking for the disk I should have made. With no disk I hit F2. Windows will start up, but I have NO MOUSE control!! There are no errors or window problems or anything, except no mouse!
My questions....
1) How do I get my mouse back? (its a standard plug n play mouse no usb, or anything)
2) did my bios flash screw something up?
3) whats wrong with my sound... errr...
Everything could be fine I guess. I can not access some stuff because im only using my keyboard. Also if I select the boot no errors clause, the bios will not prompt me for the disk and loads windows. However, the bios is empty.. but for a few options.
PLEASE O PLEASE HELP THIS ID10T OUT!!
It would be nice just to call MSI TECH support... if they actually had one!

MSI Technical Support Contact Information:
Tel:    626 581 3001
Fax:    626 581 7721
Operation Hours:    Monday-Thursday 7:30AM - 5:30PM (PST)
   Friday 8:30AM - 4:00PM (PST)
I assume this is a neo 4 platinum sli board?
If so the bios updates for 3.3 and 3.4 absolutely stink. Try 3.53 beta, I flashed mine with it and it works great now.
As far as the sound goes, it may be due to the power supply. I see all over that if the PSU does not have a -5 volt rail it will cause issues with the onboard sound. If you are not sure if yours does, check with the manufacturer of it. Also I have hear but not confirmed that MSI has fixed the sound/psu problem.
I got the power supply without realizing this, but have had no issues, the site I got my supply from says nothing about this -5 volt rail, (using OCZ Modstream 450)
I think it listed it on the box for it, but I cannot re-check that now, in either case I have had no issues with sound using either that PSU or my old Enermax Whisper 365.
you can check https://forum-en.msi.com/index.php?topic=80933.0 for a link to the bios 3.53 (thats where I got it from) I am not saying it will fix the sound issue, but I had the shutdown/powerdown issues with both 3.3 and 3.4 as other people had mentioned in that thread, and 3.53 fixed all of my issues, also stopped it from blue screening.
Flashing the bios is potentially bad if you do it wrong, your pc will not boot. It is not overly hard, but make sure you read all instructions on it or have someone with experience help you. It is a different process that the bios update done in windows. Again if you are not sure, get someone to help or call MSI and have them tell you exactly how to do it.

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Hi people,
I would really appreciate some help this this problem im having. It’s a bit long winded but ill try to keep it short.
My pcs spec is as follows –
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If anyone can help me I would appreciate it greatly. Thank you. Adam
you can also email me at e-mail - [removed by moderator due security purpose]

Quote from: Grayone on 23-December-06, 06:36:43
Can you furnish us some additional info on the 4 sticks of memory that you have? Also on the power supply? There is a label on the side of it that lists the manufacturer of the power supply and the amperage output for the 12volt power rail.
Thanks for your reply. here is some more info:
4 x Kingston 512mb model no - KVR400X64 C34
The power supply is a Sweex Advanced Gold 650W [BA000110]. max currennt on 12v rail is 25A
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Hey Guys,
I am having problems with my MSI Board, and don't know what to do. I am very much a noob to BIOS/and modding so I apologize in advance. You guys helped me a few months ago getting everything up and running and all was great for months. Then last night I walked away from my PC for a while and when i came back a starting screen was on saying my OC Settings Failed to load, i tried other versions I saved and they all failed as well. I ended up loading failsafe options, and got the "double start" where the computer turns on, then instantly shuts off, then turns on again. This allowed me to load windows 7, which then started to "install updates". So i think while i was away Windows automatically updated and rebooted... but would that effect my BIOS settings?
As I said, I had my system running perfect for months no errors or crashes at all based on the Bios setting you guys help me with in this thread: https://forum-en.msi.com/index.php?topic=147854.0
However, last week I removed the heat sink and installed this cooler: http://www.newegg.com/Product/Product.aspx?Item=N82E16835181010&nm_mc=OTC-Froogle&cm_mmc=OTC-Froogle-_-Water+Cooling-_-Corsair-_-35181010
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The reason I need "URGENT HELP" is because of course I just a new job with deadlines due and so much video editing work I need to do. I would be fine leaving it on failsafe settings, and forgetting the OC setting all together if I new that would make the system stable. But considering its still doing the "double start" even in failsafe mode, im afraid if i start working my system will crash.
So I am begging anybody for any advice or help they could provide. I will provide my system info below. If anybody can guide me as to what settings I should set in BIOS i would appreciate it. Or perhaps there’s a BIOS update that I should use now that I have a cooler and not a heat sink? If you need any more information from me, just ask. I will be monitoring this thread all day, as I desperately need help.
MY SYSTEM:
Intel 980X chip running Win 7 64bit (with MSI BigBang xPower MB installed in my old Dell XPS 730X)
(1) SATA II WD 3gb Hard Drive @ 1.5TB
(2) OCZ SATA II SSD drives @120GB: http://www.newegg.com/Product/Product.aspx?Item=N82E16820227543
(2) Hitachi 6gb SATA III drives @2TB: http://www.newegg.com/Product/Product.aspx?Item=N82E16822145473
3 DVD/CD/BLUERAY DRIVES:
1 SATA DVD DRIVE
1 SATA BlueRay Drive
1 SATA CD Drive
(So 8 SATA Devices Total)
24GIGs of this ram: http://www.newegg.com/Product/Product.aspx?Item=N82E16820145321
1 NVida Geforce GTX 470
1 Soundblaster X-Fi Titanum Card
New Addition Water Cooler: http://www.newegg.com/Product/Product.aspx?Item=N82E16835181010&nm_mc=OTC-Froogle&cm_mmc=OTC-Froogle-_-Water+Cooling-_-Corsair-_-35181010

PROBLEM: My OC BIOS setting wont load. Even on failsafe i get the "double start". I want to get back to my OC (stable) settings.
UPDATE: Since I posted somebody messaged me mentioned I should have "reset the CMOS" after I installed the new cooler. So I did that, and now they system starts fine without the "double start". I am able to load one of my saved OC settings now as well (but any others causes a failure).
NEW QUESTIONS:
1. Since I reset the CMOS and now the system is starting fine on my last OC settings, is it safe to assume the sytem is stable for now?
2. I never made any power changes or BIOS changes after I installed the new cooler. Should I have?
3. After I reset the CMOS was I soupposed to reinstall the drivers from the MSI disk again? I did not, and the system seems to be fine, but I thought I was soupposed to do that after a CMOS reset.
4. Is there a new BIOS version for my setup that may be better now? Im currently on v1.5
Here is a screenshot from CPUZ of the system information currently. This is with it booting normally after my CMOS reboot. I just figured id post it incase it helps with any of my questions. Thanks so much for helping guys!

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I need BIOS 2.60-WIN for Toshiba P500 Model NO: PSPGSE.
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