Need certificates for employee error.

Question

I went to the midnight release for call of duty. I preordered the game weeks in advance. The employee told me I couldn't have gamers club unlocked and preorder bonuses. She then said she cancelled my preorder. Which she did not.
I need $15 in reward certificates to make up for this error. The game was purchased using only gc unlocked so I got no credit for my $5 preorder and no $10 for preordering and picking it up. You can review my purchase history if you needbe. I went and picked up halo a week later and everything went smooth. I just need $15 in certificates that I should have been given. Thank you.

Answer 1

Hi Spencer35,
Each of our retail stores have been provided detailed information how the Gamers' Club program interacts with other promotions and offers, so I'm a bit puzzled why the rep you spoke with would've informed you the GCU discount cannot be used in conjunction with pre-order bonuses. Rest assured that I've taken steps to ensure you receive your bonus certificate though, so you'll want to keep an eye on your points balance over the next 2-3 days for updates. Since it also appears that your pre-order deposit hasn't been refunded yet, I'd encourage you return to the customer service desk at your local store to obtain a refund of that fee when you can.
Thanks for reserving and purchasing your copy of Call of Duty: Advanced Warfare with us! I hope you're enjoying the game so far.
Aaron|Social Media Specialist | Best Buy® Corporate
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