Need comparison with other Remote products

Hello everyone,
I need to advise my supervisor why we should use ARD over something else like Timbuktu.
I've got several hundred users on internal and external networks.
Anyone with knowledge of both products or other remote software ?
Mitch

I've been very busy and haven't been here in a while, myself. Maybe others are busy, too. Patience is a virtue!
I have been a long time user of Timbuktu for Mac and Windows but am relatively new to ARD (couple months). My experience with Timbuktu, however, does not include the latest version, but up through v. 7.04.
Both utilities do things the others don't. For one-on-one support, I prefer Timbuktu, because it has the ability to easily transfer files from your computer to the host. You can do it with ARD, but not as point/click seamlessly. You can also open up a voice chat with TB2, so it is good for teaching people how to do things. TB2 is comparitively expensive, though-- you can get an unlimited client ARD for $499 ($299 educational).
I manage a lab of eMacs in a school and could not imaging doing it with TB2 after using ARD. Installing updates is a breeze, getting the whole lab or selected computers to sleep, wake up, restart, lock screen, etc. is super easy (not even possible with TB2 to wake a sleeping computer, I think). You can send Terminal-style Unix scripts to all or selected computers, as well, and I am just learning the true power of this.
The students have a limited account on the computers that I can just leave them to do (destroy) as they please, and with a couple clicks, a new, blank, pristine Student account is pushed out to the lab whenever necessary.
Viewing select or multiple screens is also super easy to keep an eye on what students are doing.
In short, they are really completely different animals, TB2 and ARD. I am glad we have them both!

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