Need CRM mobile service document

Hi,
Can anybody send the CRM mobile service document.
thanks,
Vinayak

Hi Vinayak,
The best place to get documentation about any of the SAP Products is http://help.sap.com . For your specific query about Mobile Service, you can check the following links -
Mobile Service CRM Edition - http://help.sap.com/saphelp_crm50/helpdata/en/0e/c90d3888a6b510e10000009b38f8cf/frameset.htm
Mobile Service R/3 Edition - http://help.sap.com/saphelp_crm40/helpdata/en/40/61413c18b18f33e10000000a11402f/frameset.htm
Thanks and Regards,
Santo.

Similar Messages

CRM Mobile Service For Handheld

Can anyone help me understand why this log shows method CRMHH_SYNC could not be executed. My architecture is as follows:
WebAS 620 SP53
ME 21SP03
CRM Server 40SP08
CRM HH 40SP08
I have followed the installation guide for ME21SP03 (Table Mappings, Authorizations, RFC Destination, etc.) and also to the Mobile Service for Handheld Scenario configuration Guide. Any help would be greatly appreciated.
Scott
new request -
[20050714 10:32:08:391] I EventMappingStrategyImpl.createEventMethod
[20050714 10:32:08:391] I methodName = doEventSync
[20050714 10:32:08:391] I method = public void com.sap.crm.handheld.webpages.service.sync.SyncOptionsWebPage.doEventSync(com.sap.crm.handheld.core.webtools.RequestContext) throws com.sap.crm.handheld.core.webtools.WebPageException
[20050714 10:32:08:391] I evnetName = Sync
eventMethod = public void com.sap.crm.handheld.webpages.service.sync.SyncOptionsWebPage.doEventSync(com.sap.crm.handheld.core.webtools.RequestContext) throws com.sap.crm.handheld.core.webtools.WebPageException
[20050714 10:32:08:621] I pageURI = /sync/Wait.jsp and dispatcher = org.apache.tomcat.facade.RequestDispatcherImpl@6d2633
[20050714 10:32:08:641] D in UpSyncPhase.execute()
[20050714 10:32:08:672] D GUID generation last time (1121351528672) was >= than current time (1121351528672) --> use this time instead 1121351528673
[20050714 10:32:08:682] D created Container(CRMHH_SYNC_PLAYBACK)
[20050714 10:32:08:682] D begin Container.addCall
[20050714 10:32:08:682] D sending method: CRM_WAP_GO_TO_ACT_SAVE
[20050714 10:32:08:682] D Container.addItem(METHOD_NAME, 1, CRM_WAP_GO_TO_ACT_SAVE)
[20050714 10:32:08:692] D Container.addItem(TRANSACT_ID, 1, 4414029B1CE282C2D5C13E8F81D9A0E6)
[20050714 10:32:08:692] D Container.addItem(IV_FROM_TIME, 1, 20050714143100)
[20050714 10:32:08:692] D Container.addItem(IV_PRIORITY, 1, )
[20050714 10:32:08:692] D Container.addItem(IV_FOLLOWUP_PARENT, 1, )
[20050714 10:32:08:692] D Container.addItem(HH_SCENARIO_ID, 1, 02)
[20050714 10:32:08:692] D Container.addItem(IV_OFFLINE_LUID_ACTIVITY, 1, DD2912268524DC211A7D08B597FA26D2)
[20050714 10:32:08:692] D Container.addItem(SESSION_ID, 1, E386F8910CD7AEA7566E23893E9FD298)
[20050714 10:32:08:692] D Container.addItem(IV_ACTIVITY_TYPE, 1, )
[20050714 10:32:08:692] D Container.addItem(DUMMY_VALUE, 1, TASK)
[20050714 10:32:08:692] D Container.addItem(IV_OFFLINE_TASK_FLG, 1, X)
[20050714 10:32:08:692] D Container.addItem(IV_ACTIVITY_DESCRIPTION, 1, SCOTT"S TEST)
[20050714 10:32:08:692] D Container.addItem(IV_STATUS, 1, )
[20050714 10:32:08:692] D Container.addItem(IV_REASON, 1, )
[20050714 10:32:08:692] D end Container.addCall
[20050714 10:32:08:732] D end UpSyncPhase.execute()
[20050714 10:32:08:732] I in DownSyncPhase.execute([Ljava.lang.String;@27fa12)
[20050714 10:32:08:742] D created Container(CRMHH_SYNC)
[20050714 10:32:08:742] D begin Container.addCall
[20050714 10:32:08:742] D sending method: CRMHH_SYNC_SELECT
[20050714 10:32:08:742] D Container.addItem(METHOD_NAME, 1, CRMHH_SYNC_SELECT)
[20050714 10:32:08:742] D Container.addItem(TRANSACT_ID, 1, 5422A97279A1E29F0849B9F2AA392DFC)
[20050714 10:32:08:742] D Container.addItem(PRODUCT_SRV, 1, dummyValue)
[20050714 10:32:08:742] D Container.addItem(ATTENDANCE, 1, dummyValue)
[20050714 10:32:08:742] D Container.addItem(HH_SCENARIO_ID, 1, 02)
[20050714 10:32:08:742] D Container.addItem(ASSIGNMENT, 1, dummyValue)
[20050714 10:32:08:742] D Container.addItem(ACTIVITY, 1, dummyValue)
[20050714 10:32:08:742] D Container.addItem(SESSION_ID, 1, E386F8910CD7AEA7566E23893E9FD298)
[20050714 10:32:08:742] D Container.addItem(BP, 1, dummyValue)
[20050714 10:32:08:742] D Container.addItem(LANGUAGE, 1, EN)
[20050714 10:32:08:742] D Container.addItem(A_TO_Z_GROUPS, 1, AE,FJ,KO,PU,VZ,09)
[20050714 10:32:08:742] D Container.addItem(PACKED, 1, dummyValue)
[20050714 10:32:08:742] D Container.addItem(TIMESTAMP, 1, 1121351528732)
[20050714 10:32:08:742] D Container.addItem(VERSION, 1, SP11)
[20050714 10:32:08:742] D end Container.addCall
[20050714 10:32:08:812] S Synchronize with backend called
[20050714 10:32:08:812] D Synchronisation: Fire SyncEvent 0
[20050714 10:32:08:812] I SyncEvent Performing com.sapmarkets.apps.wafhome.SyncStatus
[20050714 10:32:08:812] I SyncEvent Performing com.sap.ip.me.core.UserManagerSyncEventListener
[20050714 10:32:08:812] I SyncEvent Performing com.sap.ip.me.smartsync.syncadp.SmartSyncSyncEventListener
[20050714 10:32:08:812] I SyncAdapter: get the Start event; start to process outbound message.
[20050714 10:32:08:842] D Me Persistence initialization, step 2: start create instance of com.sap.ip.me.persist.core.PersistenceRuntimeImpl
[20050714 10:32:08:842] D Me Persistence initialization, step 3: end create instance of com.sap.ip.me.persist.core.PersistenceRuntimeImpl
[20050714 10:32:08:942] I SyncEvent Performing com.sap.ip.me.core.StatusUpdater
[20050714 10:32:08:942] I SyncEvent Performing com.sap.ip.me.core.RegistryInboundProcessingLog$RegistryInboundProcessingLogSyncEventListener
[20050714 10:32:08:972] I Synchronization started for user SERVICEREP2
[20050714 10:32:08:972] D Synchronisation: create outbound container for each conversation id
[20050714 10:32:09:212] S Synchronisation started
[20050714 10:32:09:212] D Dumping file ''C:\Program Files\SAPMobileEngine\sync\SERVICEREP2\packages\package.sync''
INH-H[1]=010515c12c58895de3fd;SERVICEREP2;C;;7653A2E9A0C4BB41B1931D3C9886A9FB;5B6377EC9BBEC746A9BB741E9A5B5904;;;NEW_PROTOCOL;;0;;0&INH-H[2]=010515c135e4fb041296;SERVICEREP2;A;;7653A2E9A0C4BB41B1931D3C9886A9FB;BD334E974AAAE54DA0F3EF570D5B30...
[20050714 10:32:09:212] D End of content of file ''C:\Program Files\SAPMobileEngine\sync\SERVICEREP2\packages\package.sync''
[20050714 10:32:09:212] S Do not use http proxy (system properties update)
[20050714 10:32:09:212] D do httpPost http://sapatl.abacoatl.abacoinc.com:50000/meSync/servlet/meSync?sysid=abc&login=SERVICEREP2&password=**********&client=000&~language=EN&ACKNOWLEDGE=X& via C:\Program Files\SAPMobileEngine\sync\SERVI...
[20050714 10:32:09:212] S UrlConnectionTest: Set sleeping time for future connection tests to 500
[20050714 10:32:09:212] S UrlConnectionTest: returning instance for host sapatl.abacoatl.abacoinc.com
[20050714 10:32:09:212] D UrlConnectionTest: lastHostChecked was
[20050714 10:32:09:212] D UrlConnectionTest: lastTimeOfCheck was 0
[20050714 10:32:09:212] D UrlConnectionTest: last check was 1121351529212 ms ago
[20050714 10:32:09:212] S UrlConnectionTest: try number: 1
[20050714 10:32:09:212] S UrlConnectionTestThread: method run() started...
[20050714 10:32:09:222] S UrlConnectionTestThread: URL protocol is http
[20050714 10:32:09:222] S UrlConnectionTestThread: HTTP responsecode is 200
[20050714 10:32:09:713] S UrlConnectionTest: it took 501 ms to test the connection
[20050714 10:32:09:713] S UrlConnectionTest: Connection could be established!!!
[20050714 10:32:09:713] S URL connection test was successfull!!!
[20050714 10:32:09:713] D GzipDataCompression: Gzip data compression is switched off
[20050714 10:32:09:713] I Http Connection start
[20050714 10:32:09:723] I Http Connection end
[20050714 10:32:09:723] I Http Connection start
[20050714 10:32:09:813] I Http Connection end
[20050714 10:32:09:813] S Synchronisation successfully connected
[20050714 10:32:09:823] I New SyncInboundManager SINGLETON created : com.sap.ip.me.sync.SyncInboundManager@718e8e
[20050714 10:32:09:823] I Number of pending inbound containers before inbound processing = 0
[20050714 10:32:09:833] S Synchronisation: valid response received from server
[20050714 10:32:09:833] I -
InboundContainer created: Type:C,Id:8298A492781CA749A20E4B9AF8B72EE4,SId:,Items:0,MaxI:0
[20050714 10:32:09:833] I -
InboundContainer created: Type:A,Id:6A988084A1676B429072B422111D22C3,SId:,Items:0,MaxI:0
[20050714 10:32:09:833] I -
InboundContainer created: Type:A,Id:7D2B560DE64E264181D29CA026EBC57C,SId:,Items:0,MaxI:0
[20050714 10:32:09:833] I -
InboundContainer created: Type:A,Id:7BCDFAA19094E84F9A9ADFC384ABA2CB,SId:,Items:0,MaxI:0
[20050714 10:32:09:833] D SyncInboundContainer: closing reader for inbound file / stream
[20050714 10:32:09:833] D Dumping file ''C:\Program Files\SAPMobileEngine\sync\SERVICEREP2\inbound.sync''
&WAF_SYNC&STATUS=&Execution Time =103155& HeaderType = MEREPLICATION &MORE_PACKAGES_WAITING = &
HEADERS&0&8298A492781CA749A20E4B9AF8B72EE4 &SERVICEREP2 &C & &0000-00-00 &00:00:00 &0000-00-00 &00:00:00 & &7653A2E9A0C4BB41B1931D3C9886A9FB &010515c135e4fb041296 & & &NEW_PROTOCOL & & & &0000000000 &
HEADERS&1&6A988084A1676B429072B422111D22C3 &SERVICEREP2 &A & &0000-00-00 &00:00:00 &2005-07-14 &10:31:55 &O &7653A2E9A0C4BB41B1931D3C9886A9FB &010515c2725cc0556bd7 & & &NEW_PROTOCOL & & & &0000000000 &
HEADERS&2&7D2B560DE64E264181D29CA026EBC57C &SERVICEREP2 &A & &0000-00-00 &00:00:00 &2005-07-14 &10:31:55 &O &B15257F600FB7B48A49F09112DAE2585 &010515c272ac66b0b471 & & &NEW_PROTOCOL & & & &0000000000 &
HEADERS&3&7BCDFAA19094E84F9A9ADFC384ABA2CB &SERVICEREP2 &A & &0000-00-00 &00:00:00 &2005-07-14 &10:31:55 &O &DFD994D2EC0DC24F87A6E77555BCAF4D &010515c2720c456d28d4 & & &NEW_PROTOCOL & & & &0000000000 &
[20050714 10:32:09:833] D End of content of file ''C:\Program Files\SAPMobileEngine\sync\SERVICEREP2\inbound.sync''
[20050714 10:32:09:843] I All inbound containers successfully read from file
[20050714 10:32:09:843] S Synchronisation: Start processing inbound data
[20050714 10:32:09:843] I There are 4 inbound containers to be processed
[20050714 10:32:09:893] D GUID generation last time (1121351529893) was >= than current time (1121351529893) --> use this time instead 1121351529894
[20050714 10:32:09:913] I Processed 4 acknowledges and 0 sub-containers
[20050714 10:32:09:913] I Processed 0 not arranged containers
[20050714 10:32:09:913] I Processed 0 ordered containers
[20050714 10:32:09:913] I Number of pending inbound containers after inbound processing = 0
[20050714 10:32:09:913] S Synchronisation: Processing of inbound data finished
[20050714 10:32:09:923] A There are no more packages waiting
[20050714 10:32:09:923] D resetting the info which outbound containers are already created for user SERVICEREP2
[20050714 10:32:09:933] I Synchronization finished for user SERVICEREP2
[20050714 10:32:09:933] I Synchronization started for user (SHARED)
[20050714 10:32:09:933] D Synchronisation: create outbound container for each conversation id
[20050714 10:32:09:973] S Synchronisation started
[20050714 10:32:09:973] D Dumping file ''C:\Program Files\SAPMobileEngine\sync\(SHARED)\packages\package.sync''
INH-H[1]=010515c1390f50b1054b;SERVICEREP2;C;;20AC7A4F37ADC74BB348AADCFFF810E7;CD9781E70D122A4E89B3F7A8393AE988;;;NEW_PROTOCOL;;0;;0&INH-H[2]=010515c13910ef8dd9fe;SERVICEREP2;C;;4F78594976510E4BBB7C0099206FDAE6;449E76D46FE69F4B833868EFAAEBB7...
[20050714 10:32:09:973] D End of content of file ''C:\Program Files\SAPMobileEngine\sync\(SHARED)\packages\package.sync''
[20050714 10:32:09:973] S Do not use http proxy (system properties update)
[20050714 10:32:09:973] D do httpPost http://sapatl.abacoatl.abacoinc.com:50000/meSync/servlet/meSync?sysid=abc&login=SERVICEREP2&password=**********&client=000&~language=EN&ACKNOWLEDGE=X& via C:\Program Files\SAPMobileEngine\sync\(SHAR...
[20050714 10:32:09:983] S UrlConnectionTest: returning instance for same host sapatl.abacoatl.abacoinc.com
[20050714 10:32:09:983] D UrlConnectionTest: lastHostChecked was sapatl.abacoatl.abacoinc.com
[20050714 10:32:09:983] D UrlConnectionTest: lastTimeOfCheck was 1121351529212
[20050714 10:32:09:983] D UrlConnectionTest: last check was 771 ms ago
[20050714 10:32:09:983] S UrlConnectionTest: skipping test for sapatl.abacoatl.abacoinc.com
[20050714 10:32:09:983] S URL connection test was successfull!!!
[20050714 10:32:09:983] D GzipDataCompression: Gzip data compression is switched off
[20050714 10:32:09:983] I Http Connection start
[20050714 10:32:09:983] I Http Connection end
[20050714 10:32:09:983] I Http Connection start
[20050714 10:32:16:423] I Http Connection end
[20050714 10:32:16:423] S Synchronisation successfully connected
[20050714 10:32:16:423] I Number of pending inbound containers before inbound processing = 0
[20050714 10:32:16:423] S Synchronisation: valid response received from server
[20050714 10:32:16:423] I -
InboundContainer created: Type:A,Id:FF753981510B3B46961132AD416BB0D8,SId:,Items:0,MaxI:14
[20050714 10:32:16:423] I -
InboundContainer created: Type:A,Id:3F3C505B22DDE9448798EDD487D42045,SId:,Items:0,MaxI:14
[20050714 10:32:16:423] I -
InboundContainer created: Type:R,Id:BCBBE9B9FCBC1A4BAB38DD8F67369DDA,SId:,Items:0,MaxI:16
[20050714 10:32:16:423] I -
InboundContainer created: Type:R,Id:1A69636588A0824F954BEEE1ED4CF70C,SId:,Items:0,MaxI:16
[20050714 10:32:16:433] D SyncInboundContainer: closing reader for inbound file / stream
[20050714 10:32:16:433] D Dumping file ''C:\Program Files\SAPMobileEngine\sync\(SHARED)\inbound.sync''
&WAF_SYNC&STATUS=&Execution Time =103157& HeaderType = MEREPLICATION &MORE_PACKAGES_WAITING = &
HEADERS&0&FF753981510B3B46961132AD416BB0D8 &SERVICEREP2 &A &CRMHH_SYNC &0000-00-00 &00:00:00 &2005-07-14 &10:32:00 &O &68F42C5021041447A946ED8C235BE538 &010515c2711cd877a203 & & &NEW_PROTOCOL & & & &0000000014 &
HEADERS&1&3F3C505B22DDE9448798EDD487D42045 &SERVICEREP2 &A &CRMHH_SYNC_PLAYBACK &0000-00-00 &00:00:00 &2005-07-14 &10:32:01 &O &68F42C5021041447A946ED8C235BE538 &010515c270e1ca246e14 & & &NEW_PROTOCOL & & & &0000000014 &
HEADERS&2&BCBBE9B9FCBC1A4BAB38DD8F67369DDA &SERVICEREP2 &R &CRMHH_SYNC &2005-07-14 &10:32:00 &2005-07-14 &10:32:00 &E &68F42C5021041447A946ED8C235BE538 &010515c2711cd877a203 & & &NEW_PROTOCOL & &0000000000 & &0000000016 &
HEADERS&3&1A69636588A0824F954BEEE1ED4CF70C &SERVICEREP2 &R &CRMHH_SYNC_PLAYBACK &2005-07-14 &10:32:01 &2005-07-14 &10:32:01 &E &68F42C5021041447A946ED8C235BE538 &010515c270e1ca246e14 & & &NEW_PROTOCOL & &0000000000 & &0000000016 &
CONTAINERS&0&1A69636588A0824F954BEEE1ED4CF70C & &DUMMY_VALUE &0000000009 &TASK &
CONTAINERS&1&1A69636588A0824F954BEEE1ED4CF70C & &HH_SCENARIO_ID &0000000005 &02 &
CONTAINERS&2&1A69636588A0824F954BEEE1ED4CF70C & &IV_ACTIVITY_DESCRIPTION &0000000011 &SCOTT"S TEST &
CONTAINERS&3&1A69636588A0824F954BEEE1ED4CF70C & &IV_ACTIVITY_TYPE &0000000008 & &
CONTAINERS&4&1A69636588A0824F954BEEE1ED4CF70C & &IV_FOLLOWUP_PARENT &0000000004 & &
CONTAINERS&5&1A69636588A0824F954BEEE1ED4CF70C & &IV_FROM_TIME &0000000002 &20050714143100 &
CONTAINERS&6&1A69636588A0824F954BEEE1ED4CF70C & &IV_OFFLINE_LUID_ACTIVITY &0000000006 &DD2912268524DC211A7D08B597FA26D2 &
CONTAINERS&7&1A69636588A0824F954BEEE1ED4CF70C & &IV_OFFLINE_TASK_FLG &0000000010 &X &
CONTAINERS&8&1A69636588A0824F954BEEE1ED4CF70C & &IV_PRIORITY &0000000003 & &
CONTAINERS&9&1A69636588A0824F954BEEE1ED4CF70C & &IV_REASON &0000000013 & &
CONTAINERS&10&1A69636588A0824F954BEEE1ED4CF70C & &IV_STATUS &0000000012 & &
CONTAINERS&11&1A69636588A0824F954BEEE1ED4CF70C & &METHOD_NAME &0000000000 &CRM_WAP_GO_TO_ACT_SAVE &
CONTAINERS&12&1A69636588A0824F954BEEE1ED4CF70C & &RETURN &0000000000 &EWAF 001Method CRMHH_SYNC_PLAYBACK could not be executed &
CONTAINERS&13&1A69636588A0824F954BEEE1ED4CF70C & &SESSION_ID &0000000007 &E386F8910CD7AEA7566E23893E9FD298 &
CONTAINERS&14&1A69636588A0824F954BEEE1ED4CF70C & &SYNCUSER &0000000000 &SERVICEREP2 &
CONTAINERS&15&1A69636588A0824F954BEEE1ED4CF70C & &TRANSACT_ID &0000000001 &4414029B1CE282C2D5C13E8F81D9A0E6 &
CONTAINERS&16&BCBBE9B9FCBC1A4BAB38DD8F67369DDA & &ACTIVITY &0000000006 &dummyValue &
CONTAINERS&17&BCBBE9B9FCBC1A4BAB38DD8F67369DDA & &ASSIGNMENT &0000000005 &dummyValue &
CONTAINERS&18&BCBBE9B9FCBC1A4BAB38DD8F67369DDA & &ATTENDANCE &0000000003 &dummyValue &
CONTAINERS&19&BCBBE9B9FCBC1A4BAB38DD8F67369DDA & &A_TO_Z_GROUPS &0000000010 &AE,FJ,KO,PU,VZ,09 &
CONTAINERS&20&BCBBE9B9FCBC1A4BAB38DD8F67369DDA & &BP &0000000008 &dummyValue &
CONTAINERS&21&BCBBE9B9FCBC1A4BAB38DD8F67369DDA & &HH_SCENARIO_ID &0000000004 &02 &
CONTAINERS&22&BCBBE9B9FCBC1A4BAB38DD8F67369DDA & &LANGUAGE &0000000009 &EN &
CONTAINERS&23&BCBBE9B9FCBC1A4BAB38DD8F67369DDA & &METHOD_NAME &0000000000 &CRMHH_SYNC_SELECT &
CONTAINERS&24&BCBBE9B9FCBC1A4BAB38DD8F67369DDA & &PACKED &0000000011 &dummyValue &
CONTAINERS&25&BCBBE9B9FCBC1A4BAB38DD8F67369DDA & &PRODUCT_SRV &0000000002 &dummyValue &
CONTAINERS&26&BCBBE9B9FCBC1A4BAB38DD8F67369DDA & &RETURN &0000000000 &EWAF 001Method CRMHH_SYNC could not be executed &
CONTAINERS&27&BCBBE9B9FCBC1A4BAB38DD8F67369DDA & &SESSION_ID &0000000007 &E386F8910CD7AEA7566E23893E9FD298 &
CONTAINERS&28&BCBBE9B9FCBC1A4BAB38DD8F67369DDA & &SYNCUSER &0000000000 &SERVICEREP2 &
CONTAINERS&29&BCBBE9B9FCBC1A4BAB38DD8F67369DDA & &TIMESTAMP &0000000012 &1121351528732 &
CONTAINERS&30&BCBBE9B9FCBC1A4BAB38DD8F67369DDA & &TRANSACT_ID &0000000001 &5422A97279A1E29F0849B9F2AA392DFC &
CONTAINERS&31&BCBBE9B9FCBC1A4BAB38DD8F67369DDA & &VERSION &0000000013 &SP11 &
[20050714 10:32:16:433] D End of content of file ''C:\Program Files\SAPMobileEngine\sync\(SHARED)\inbound.sync''

Hi, the message
RETURN &0000000000 &EWAF 001Method CRMHH_SYNC could not be executed
indicates that the corresponding function module from BWAFMAPP for CRMHH_SYNC could not be executed, probably due to that fact that either in table MEMAPPDEST, the RFC destination is maintained incorrectly, ot the RFC destinatio nis down, or the function module is not RFC enabled in the CRM system (chec kfruntion module properties for this one).
Cheers, Stefan

CRM Mobile Client Technology Documentation

Hello All,
Watch this space for information on Mobile Client Technology documentation.

Mobile Client Technology documentation
Mobile Client Technology (mySAP CRM), a part of SAP NetWeaver Mobile, is client technology designed for Microsoft Windows-based, occasionally server-connected CRM field applications. These applications offer a rich function set, such as SAP CRM Mobile Sales and SAP CRM Mobile Service.
With every support package release of Mobile Client Technology, we provide the following supporting documentation:
 Release Note
 Upgrade and Installation Guides
 Help Portal/ SAP Library content
 Limitations Note
 Collective Note
 API Documentation integrated with the application
Mobile Client Technology (mySAP CRM), a part of SAP NetWeaver Mobile, is a client technology designed for Microsoft Windows-based, occasionally server-connected CRM field applications. These applications offer a rich function set, such as SAP CRM Mobile Sales and SAP CRM Mobile Service.
With every support package release of Mobile Client Technology, we provide the following supporting documentation:
 Release Note
 Upgrade and Installation Guides
 Help Portal/ SAP Library content
 Limitations Note
 Collective Note
 API Documentation integrated with the application
First Point of Access
The following quick link under the Service Marketplace is the first point of access to the customers: http://service.sap.com/nw-mobile.
Path:
Click on SAP NetWeaver → SAP NetWeaver in Detail → People Integration → Multichannel Access → SAP NetWeaver Mobile → Mobile Client Technology (mySAP CRM) → Media Library.
Mobile Client Technology (mySAP CRM) > Medial Library contains:
1. Link to access the TICM guides (installation and upgrade guides)
2. Presentations on the Mobile Client Technology.
3. Other Technical Documentation and Guides (Performance Modelling Guide, User Management Usage Guide, Transport Component Guide etc...)
4. Link to access the Documentation catalog.
Documentation Catalog
The doc catalog lists and provides a description of all the types of documents that are provided for Mobile Client Technology and also points to the locations from where they can be downloaded.
The link to access the doc catalog PDF is provided in the nw-mobile area - http://service.sap.com/nw-mobile
Locating online help on the Help Portal:
1) Access http://help.sap.com
2) Click on Documentation → mySAP Business Suite → SAP Customer Relation Mgmt → English
3) Expand Data Exchange and Mobile Technologies → CRM Mobile Technology
4) Click on the online help that you need to access.
*Locating TICM Guides on Service Marketplace:
1) Access http://service.sap.com/instguides
2) Click on SAP Business Suite Applications → SAP CRM → SAP CRM 2005 → CRM Mobile (Laptop)

Benchmark Figures for Mobile Service Database

Dear SDN Community
We want to implement CRM Mobile Service and are looking for benchmark figures for the database size to support the database vendor decision.
We intend to replicate business partners and contacts by postal code, all products, service orders, price conditions, service confirmations, and enable van stock mgmt.
I know this is only high level - but we are looking for benchmark figures how to calculate the to be expected database size on the Client.
Every rough estimate is highly appreciated! Benchmark figures would be perfect!
Thanks very much
Christian

Hi,
we had the same request in an earlier MSV project but we couldn't get any (official) estimation tool from SAP product development which allows us to decide whether MSDB (resp. MSSQL Express Edition) is sufficient or not.
Anyway such a statement would be very risky because there are hundreds of parameters which could have an impact on the DB size. E.g. a single 5 MB attachment of a service order equates to thousands of BP or products (including conditions).
I would suggest to use the MSSQL 2005 Standard Edition in the Dev and QA environment and simulate the effective data volume with reasonable test data there.
Also you should try to minimize the data volume (and transfer) by using suitable filter criteria (especially for the product master incl. conditions). Service orders and confirmations can be revoked from the Mobile clients after they are closed by using according status filters. BP can be replicated by using an interlinkage order -> BP in order to optimize the BP amount on the laptops. The attachment maximum size can be defined in customizing.
Also note that running the Mobile sites in unicode mode could cost you up to 100 % more DB space.
Finally there are some important notes which refer to tools for DB administration (defragmentation, reorganization).
I suppose you will have a proper result concerning the needed DB size on the laptops after you have done these configuration steps and observations in the QA enviroment.
Regards,
Wolfhard

Need CRM Technical Document

Hi All,
I need CRM Technical Document. Anybody there to help me to get this.
Thanks in advance.
email ID: [email protected]
Thanx & Regards,
Santosh

Yes.
Try service.sap.com and help.sap.com and see this - Links to CRM Documentation - thread.
Gareth.

Bugs in BC CRM web service need to be fix (Server was unable to process request ERROR: A server error has occured)

I'm using the following code to retrieve order list is working fine but it give me an error Server was unable to process request ERROR: A server error has occurred when I trying to retrieve order total paid with same code: and the output when retrieve order total paid is [object Object]
var wsUrl = "https://mysite.worldsecuresystems.com/CatalystWebService/CatalystCRMWebservice.asmx?WSDL";
 var RetrieveTotalPaidXML =
 '<?xml version="1.0" encoding="utf-8"?>\
 <soap12:Envelope xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" \
xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:soap12="http://www.w3.org/2003/05/soap-envelope">\
 <soap12:Body>\
 <Order_RetrieveTotalPaid xmlns="http://tempuri.org/CatalystDeveloperService/CatalystCRMWebservice">\
 <username>user</username>\
 <password>pass</password>\
 <siteid>111222</siteid>\
 <orderId>112345</orderId>\
 </Order_RetrieveTotalPaid>\
 </soap12:Body>\
 </soap12:Envelope>';
 $.ajax({
 type: "POST",
 url: wsUrl,
 Host: "mysite.worldsecuresystems.com",
 contentType: "application/soap+xml; charset=utf-8",
 data: RetrieveTotalPaidXML,
 dataType: "xml",
 success: processSuccess,
 error: function(){alert("Error: Something went wrong");}
 function processSuccess(ResData) {
 var RetrieveTotalPaidParse = $.parseXML(ResData);
 var $xmlRetrieveTotalPaidParse = $(RetrieveTotalPaidParse);
 var $Order_RetrieveTotalPaidResult = $xmlRetrieveTotalPaidParse.find('Order_RetrieveTotalPaidResult');
 $Order_RetrieveTotalPaidResult = $(this).find('Order_RetrieveTotalPaidResult').text();
 $('#RetrieveTotalPaidResult').text(Order_RetrieveTotalPaidResult);
I think there a bug in BC CRM Web Service when trying to make a request for Order_RetrieveTotalPaid using soap need to be fix

Perhaps it would be good to update the sample request as shown on the Developer reference page for this method (and, actually ALL of the SOAP samples)
The sample shows siteid (all lower case)

While consuming Fusion CRM web service in ADF mobile throwing an error

Hi,
I am developing ADF Mobile using JDeveloper
11.1.2.3 and consuming Fusion CRM ADF Web Services.
While executing CRUD operations with these web services
in ADF mobile app, I am getting SOAP response as *Error in getting response
and got result nothing *.
And also noticed as using JDeveloper ADF mobile App, unable to create URL service
Data Control - REST based for FUsion CRM web services. Where as I am able to
create SOAP based web services data control. It' strange or surprise.
Did anyone face the above problems. Kindly let me know any suggestions or
samples to the below contacts
Regards
Bhaskara Reddy S
00919008466722
bhaskara.sannapureddy at Crmit.com

Dear Frank,
Based on below links, Fusion CRM also supports REST also apart from regular SOAP Web Services.
http://niallcblogs.blogspot.in/2012/10/204-calling-rest-service-from-fusion-crm.html AND
http://docs.oracle.com/cd/E15586_01/fusionapps.1111/e20388/F412758AN17B21.htm
(For e.g one of linked in profile :http://www.linkedin.com/in/minalkhodani , many teams are developing using SOAP & REST)
Designed and developed integration services using SOAP and REST web services for Oracle Fusion CRM Marketing Modules.)
When creating URL based data control, getting an Error as "Forbidden" , (Does it mean NOT SUPPORTED??) . Kindly advice.
I am calling WEB SERVICE thru SOAP in AMX PAGE code as below after creating Web Services Data Control from ADF Mobile UI thru JDeveloper IDE.
== CODE SNIPPET OF AMX PAGE CALLING SOAP FUSION CRM WEB SERVICE =======
<?xml version="1.0" encoding="UTF-8" ?>
<amx:view xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:amx="http://xmlns.oracle.com/adf/mf/amx"
xmlns:dvtm="http://xmlns.oracle.com/adf/mf/amx/dvt">
<amx:panelPage id="pp1">
<amx:panelFormLayout id="pfl2">
<amx:inputText value="#{bindings.name.inputValue}" label="Person First Name" id="it1"/>
<amx:inputText value="300000001210220" label="Person Object Id" id="it2"/>
</amx:panelFormLayout>
<amx:facet name="header">
<amx:outputText value="Create Person in Fusion CRM" id="ot1"/>
</amx:facet>
<amx:facet name="primary">
<amx:commandButton id="cb1" text="Back" action="__back"/>
</amx:facet>
<amx:facet name="secondary">
<amx:commandButton id="cb2"/>
</amx:facet>
<amx:panelFormLayout id="pfl1">
</amx:panelFormLayout>
<amx:outputText value="#{bindings.message.inputValue}" id="ot2"/>
<amx:outputText value="#{bindings.code.inputValue}" id="ot3"/>
*<amx:commandButton actionListener="#{bindings.createPerson.execute}" text="createPerson"*
*disabled="#{!bindings.createPerson.enabled}" id="cb3"/>*
<amx:iterator var="row" value="#{bindings.personParty1.collectionModel}" id="i1">
<amx:panelLabelAndMessage label=" 300000001210220" id="plam2">
<amx:outputText value="#{row.PartyId}" id="ot5">
<amx:convertNumber groupingUsed="false"/>
</amx:outputText>
</amx:panelLabelAndMessage>
<amx:panelLabelAndMessage label="#{bindings.name.inputValue}" id="plam1">
<amx:outputText value="#{row.PersonFirstName}" id="ot4"/>
</amx:panelLabelAndMessage>
</amx:iterator>
</amx:panelPage>
</amx:view>
Regards
Bhaskara Reddy

Need to suppress Windows Security dialog when connecting to CRM WCF service from application

I am currently developing a Windows desktop application that uses the CRM WCF service as a data source. The CRM environment uses AD authentication. The problem I have is that our domain enforces a password expiration policy, so every three months each user's
CRM password changes, and the one stored for the user (in encrypted form) in the application becomes invalid.
When that happens, after logging into the application, the user is presented with a Windows Security dialog asking them to enter their network user credentials. If they do so the first time, they're asked up to a dozen more times, to authenticate a bunch
of OrgServiceProxy objects in a pool. This is confusing, frustrating, and dangerous from a security mindset (don't want the user getting too comfortable entering network credentials into every dialog that asks). I want to suppress this popup, and instead have
the CRM authentication immediately throw the SecurityNegotiationException I'm expecting if the credentials passed are wrong. The app will catch that and direct the user to the User Maintenance screen where they can update their credentials.
I know it's possible to put the site in a zone with custom security settings suppressing this prompt, but Group Policy to do that is kind of heavy-handed and could have unintended consequences. I would prefer a programmatic "quick fix" for now,
until we can re-architect the application's security layer to do all authentication against AD.
Thanks.

Hi friend,
This forum is to discuss problems of C# development. Your question is not related to the topic of this forum.
You'll need to post it in the dedicated ASP.Net Forum
http://forums.asp.net for more efficient responses, where you
can contact ASP.NET experts. Thanks for understanding.
Have a nice day!
Kristin

Document management in CRM mobile

Hi
We are evaluating options to provide most updated product documentation to field sales and service technicians. The goal is to let users have access to sales and service documents offline. I remember back in CRM 4.0 days SAP provides an addon product called backweb /infocenter. It will provide offline content through MSA or MSV applications. That is no longer supported in CRM 5.0 and CRM 2007. Has anyone implemented alternative solution to backweb?
Thanks
Ming

Hi Ming,
Backweb integration with CRM 5.0 is disabled. It was a
limitation for .5.0
Unfortunately there is no alternative to replace backweb.
Infocenter backweb is also not supported with CRM 2007.
Regards,
Gervase

Partners from a CRM service document

Hi Guys,
I have to extract the Partners assigned to a CRM Service document to BW. The way I have been doing it is calling the "CRM_ORDER_READ" function module in the User exit and using the "Partner function" trying to populate the additional field that I had created to enhance the datasource.
But I believe there should be a better way of doing it. The issues with the way I am doing are
1. If I have some new "Partner functions" defined, then I have to extend the "extraction structure" to include those additonal ones.
2. If the same partner function is used more than once, e.g. a "resp employee" is used twice, then I cannot dynamically include the 2nd "emp resp" to be included in the extract strucuture.
So if anyone has worked on this and knows a better way of extracting the data, please share.
Appreciate your help.
Doniv

Hi
I would suggest not to use CRM_ORDER_READ because of
performance.
Instead look at the function I use (below).
Also, if you want to keep your partner at the same level as the Line or Header you will have to extend the struct.
Other wise you can load all the BP's to a seperate ODS and link them to the other ODS's (Lines and Headers).
Reg's
Edan
FORM fill_partner_info2
Find additional partner data
--> L_STRUCT - structure of the enhanced transactional data source
FORM fill_partner_info2 CHANGING l_struct STRUCTURE crmt_bw_complaints_i
                           p_modified TYPE c.
DATA: v_so_guid     LIKE crmd_orderadm_i-guid,
        v_partner_no LIKE crmd_partner-partner_no,
        v_partner_fct LIKE crmd_partner-partner_fct,
        v_partner     LIKE but000-partner.
v_so_guid = l_struct-item_guid.
select single partner_no into v_partner_fct
    from crmv_linkpartner where ( guid_hi = v_so_guid ).
if sy-subrc ne 0.
    v_so_guid = l_struct-guid.
endif.
SELECT PARTNER_NO PARTNER_FCT
INTO (v_partner_no, v_partner_fct)
FROM CRMV_LINKPARTNER
WHERE ( GUID_HI = v_so_guid ) and
        ( ( PARTNER_FCT = 'ZBOOKED' ) or ( PARTNER_FCT = 'ZRTP' ) or
          ( PARTNER_FCT = 'ZYAPLAN' ) ).
    select single partner
    into v_partner
    from but000
    where partner_guid = v_partner_no.
    case v_partner_fct.
      when 'ZBOOKED'.
        l_struct-zzbook_to = v_partner.
      when 'ZRTP'.
        l_struct-zzrevenue_to = v_partner.
      when 'ZYAPLAN'.
        l_struct-zzip_planner = v_partner.
    endcase.
    p_modified = 'X'.
ENDSELECT.
IF ( l_struct-zzbook_to is initial ).
    l_struct-zzbook_to = l_struct-sold_to_party.
ENDIF.
IF ( l_struct-zzrevenue_to is initial ).
    l_struct-zzrevenue_to = l_struct-sold_to_party.
ENDIF.
ENDFORM.                    "fill_partner_info2

Need some help getting started with Mobility Services Engine

Someone has ordered several 3602 access points, a 5508 controller, and a MSE 3310 for one of our remote locations. The access points and controller are in place and are working fine (we use lightweight APs at many other locations), but I'm not sure how to approach the MSE. I've gone through the set up, and it's onsite, on the network, and I've added it to our WCS server. It's got a 2000 user context-aware services license. But I'm not sure where to go from here. It doesn't seem to actually be doing much of anything. Is there some quick start guide as to where to go from this point? The wireless users are mostly mini netbooks and iPads.

Well, I'm no expert, but I did spend the night...
Ok. In the WCS on the Services tab, Mobility Services, your MSE is recognized and reachable with matching SW Versions.
So, on the home tab, ContextAware tab, you see your MSE and it is showing Zero's for data in most if not all fields?
Back to the Services tab, Synchronize Services... is this empty?
The MSE can only 'SEE' what you tell it to 'LOOK' at. That is, buildings and floor areas. I haven't tried just a building.
Check the left hand box for all the floor areas of interest. Scroll to the bottom an slect 'Change MSE Assignment"
select which (of the many or the one) MSE you wish to have monitor the area. Check the 'CAS' box and save.
Up on the upper levt is a Synchronization block.. push the Synchronize button and sit back..
All MSE data is presented only to the WCS (or Pi).
Good Luck
David

HT4623 do i need to use this program if i have t mobile service but an apple i phone

I have an apple i phone with t mobile service how do i access my apps

Tap the app on the home screen to use it.

Azure AAD Mobile Service Authentication with corporate accounts fails.

I have been having on-going issue with Authenticating against a Windows Azure mobile service with corporate accounts.
Here is the complete environment.
Initially we set up with Office 365 / CRM Online / and Azure for our corporate infrastructure. We have set up single sign on. Everything works well. There is ADFS set up and running to allow us to Authenticate with {username}@{companyDomainName} and everything
works, including single signon.
Along comes Azure Active directory. We have an Automatically created Azure active directory in the corporate azure account. The domain is the default created {accountname}.onmicrosoft.com domain structure. This is set as the Default directory.
We had a consultant come in, who was organized through Microsoft, to do some work. After everything was set and done we ended up with another active directory created in Azure that is named with the corporate domain name. This second domain has had all of
the corporate accounts synched to it.
I have now created an Azure Mobile Service. The service is a basic service, I haven't updated any of the code yet, except to publish the service. I have followed all of the configuration instructions for setting up the authentication.
If configure the Authentication to point at the first active directory, I am able to Authenticate against the service using the credentials for a user that has been created in that domain. The Authentication works correctly, and goes through.
However if I switch the configuration to use the second Active Directory, the one with the corporate accounts synched to it, the authentication fails. I am able to enter my corporate email address into the web page that is presented. Then the web control
started to call into the ADFS in order to authenticate the corporate user name and password. At this point the authentication fails with a message about the service not being available.
The login code is the standard:
user = await App.MobileService.LoginAsync(MobileServiceAuthenticationProvider.WindowsAzureActiveDirectory);
The project is a Universal Application as the service needs to be available from both a phone and a desktop. The project was started from the starter project downloaded form the Mobile Service site.
# Update
I've just switched the mobile service configuration back to use the AAD with the corporate accounts synchronized. The login through the application fails. However if I log in through IE by browsing to : https://{ServiceName}.azure-mobile.net/login/aad
The authentication goes through correctly.

A few questions on the details:
What client platform are you using for login. In particular, is this a Windows Store application?
What do you mean exactly by "authentication fails?" Does an error get thrown, or does the UI just hang?
Is this being done from a domain-joined machine and/or on a machine connected to a corporate network?
We have seen an issue where some configurations of ADFS will not play nicely with Windows Store apps since the Web Authentication Broker (WAB) is based on the IE browser, and ADFS will attempt to do SSO in the special IE way instead of presenting a form,
etc. Unless the WAB is configured to handle this scenario, you will get a non-responsive UI.
Any details you can provide would be helpful.

Request for cookbook on Mobile SERVICE Application

Hi,
I've been trying to get some technical docs for Mobile SERVICE, but I couldn't. I'm new to Mobile Service CRM, and have just started to support CRM mobile client SERVICE application. I have downloaded some related documents from SAP, but if you have some useful documents would helpful to me, could you please send them to me?
Email: [email protected]
Thanks a lot,
Regards
Krishna

Hi Krishna,
I dont have a cookbook, but have you referred to the SAP Online help.
help.sap.com
You can find some useful info there.
Also, what specific area of Service do you require help with? We may be able to help out.
Regards,
Gervase

Where can I find CRM best practice document

Dear all,
I need the best practices document for CRM 7.0.
Where can I get this document( I do have the sap service ID from my customer)
Regards
PG

Best practice documents are available here: http://help.sap.com/bp_crm70/CRM_DE/HTML/Content_Library_CRM_EN_DE.HTM
Reagrds.

Need CRM mobile service document

Similar Messages

Maybe you are looking for