Need customizing help

hello all Gurus,
I m a MM consultant but as a sole I m having responsibility for rollout of new plant for FICO, MM, PP, SD modules. Almost cusomization is completed from implementation team but work yet has not started on system. SO can any one of u provide me the checklist for MUST TO DO customization setting for FICO or link for that....
Regards
Edited by: sapsarang on Jun 14, 2009 7:32 AM

Hello,
SAP Building block on 4.7 version
http://help.sap.com/bestpractices/bblibrary/bblibrary_start.htm
SAP Building block on 5.0 version
http://help.sap.com/bp_bblibrary/500/BBLibrary_start.htm
SAP Building block on ECC 6.0
http://help.sap.com/bp_bblibrary/600/BBlibrary_start.htm
Download the configuration manual for the country and industry you would like to map.
Regards,
Ravi

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Need your help in Remodeling concept

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I have a cube with data and now I need to add 10 new info objects to the cube which are including Date fields (BUDAT, BLDAT) these 10 fields will be populated to the cube from a Z table in ECC as we donu2019t have these fields in the cube we have to go for remodeling of the cube
My client requires how much time it will take to complete this
Now I want to know how much time it would take to do this (if any customer exits and user exits are required) and addition if new fields will have any effect on the current queries
Please advice in this
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The time taken will depends on a lots of factor like server speed, available memory, background jobs etc. Apart from this, the time will also depends on how much the cube is filled i.e. the no. of records in the cube. Its very abstract to tell you the exact time taken for this. But, please make sure that you have the backup of the cube which you are going to re-model. T0 say, I think 3-4 hours should be ok for the remodelling.
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Need Customizing request instead of Workbench for Table Mainetnance

Hello All,
I created a ztable with Table Maintenance.
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Hi Eric,
Thanks a lot!.
The problem is solved....
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Need some help in creating Search Help for standard screen/field

I need some help in adding a search-help to a standard screen-field.
Transaction Code - PP01,
Plan Version - Current Plan (PLVAR = '01'),
Object Type - Position ( OTYPE = 'S'),
Click on Infotype Name - Object ( Infotype 1000) and Create.
I need to add search help to fields Object Abbr (P1000-SHORT) / Object Name (P1000-STEXT).
I want to create one custom table with fields, Position Abb, Position Name, Job. Position Abb should be Primary Key. And when object type is Position (S), I should be able to press F4 for Object Abb/Object Name fields and should return Position Abbr and Position Name.
I specify again, I have to add a new search help to standard screen/field and not to enhance it.
This is HR specific transaction. If someone has done similar thing with some other transation, please let me know.
There is no existing search help for these fields. If sm1 ever tried or has an idea how to add new search help to a standard screen/field.
It's urgent.
Thanks in advace. Suitable answers will be rewarded

Hi Pradeep,
Please have a look into the below site which might be useful
Enhancing a Standard Search Help
https://www.sdn.sap.com/irj/sdn/go/portal/prtroot/docs/library/uuid/daeda0d7-0701-0010-8caa-
edc983384237
http://help.sap.com/saphelp_nw04/helpdata/en/cf/21ee93446011d189700000e8322d00/frameset.htm
A search help exit is a function module for making the input help process described by the search help more flexible than possible with the standard version.
This function module must have the same interface as function module F4IF_SHLP_EXIT_EXAMPLE. The search help exit may also have further optional parameters (in particular any EXPORTING parameters).
A search help exit is called at certain timepoints in the input help process.
Note: The source text and long documentation of the above-specified function module (including the long documentation about the parameters) contain information about using search help exits.
Function modules are provided in the function library for operations that are frequently executed in search help exits. The names of these function modules begin with the prefix F4UT_. These function modules can either be used directly as search help exits or used within other search help exits. You can find precise instructions for use in the long documentation for the corresponding function module.
During the input help process, a number of timepoints are defined that each define the beginning of an important operation of the input help process.
If the input help process is defined with a search help having a search help exit, this search help exit is called at each of these timepoints. If required, the search help exit can also influence the process and even determine that the process should be continued at a different timepoint.
timepoints
The following timepoints are defined:
1. SELONE
Call before selecting an elementary search help. The possible elementary search helps are already in SHLP_TAB. This timepoint can be used in a search help exit of a collective search help to restrict the selection possibilities for the elementary search helps.
Entries that are deleted from SHLP_TAB in this step are not offered in the elementary search help selection. If there is only one entry remaining in SHLP_TAB, the dialog box for selecting elementary search helps is skipped. You may not change the next timepoint.
The timepoint is not accessed again if another elementary search help is to be selected during the dialog.
2. PRESEL1
After selecting an elementary search help. Table INTERFACE has not yet been copied to table SELOPT at this timepoint in the definition of the search help (type SHLP_DESCR_T). This means that you can still influence the attachment of the search help to the screen here. (Table INTERFACE contains the information about how the search help parameters are related to the screen fields).
3. PRESEL
Before sending the dialog box for restricting values. This timepoint is suitable for predefining the value restriction or for completely suppressing or copying the dialog.
4. SELECT
Before selecting the values. If you do not want the default selection, you should copy this timepoint with a search help exit. DISP should be set as the next timepoint.
5. DISP
Before displaying the hit list. This timepoint is suitable for restricting the values to be displayed, e.g. depending on authorizations.
6. RETURN (usually as return value for the next timepoint)
The RETURN timepoint should be returned as the next step if a single hit was selected in a search help exit.
It can make sense to change the F4 flow at this timepoint if control of the process sequence of the Transaction should depend on the selected value (typical example: setting SET/GET parameters). However, you should note that the process will then depend on whether a value was entered manually or with an input help.
7. RETTOP
You only go to this timepoint if the input help is controlled by a collective search help. It directly follows the timepoint RETURN. The search help exit of the collective search help, however, is called at timepoint RETTOP.
8. EXIT (only for return as next timepoint)
The EXIT timepoint should be returned as the next step if the user had the opportunity to terminate the dialog within the search help exit.
9. CREATE
The CREATE timepoint is only accessed if the user selects the function "Create new values". This function is only available if field CUSTTAB of the control string CALLCONTROL was given a value not equal to SPACE earlier on.
The name of the (customizing) table to be maintained is normally entered there. The next step returned after CREATE should be SELECT so that the newly entered value can be selected and then displayed.
10. APP1, APP2, APP3
If further pushbuttons are introduced in the hit list with function module F4UT_LIST_EXIT, these timepoints are introduced. They are accessed when the user presses the corresponding pushbutton.
Note: If the F4 help is controlled by a collective search help, the search help exit of the collective search help is called at timepoints SELONE and RETTOP. (RETTOP only if the user selects a value.) At all other timepoints the search help exit of the selected elementary search help is called.
If the F4 help is controlled by an elementary search help, timepoint RETTOP is not executed. The search help exit of the elementary search help is called at timepoint SELONE (at the
F4IF_SHLP_EXIT_EXAMPLE
This module has been created as an example for the interface and design of Search help exits in Search help.
All the interface parameters defined here are mandatory for a function module to be used as a search help exit, because the calling program does not know which parameters are actually used internally.
A search help exit is called repeatedly in connection with several
events during the F4 process. The relevant step of the process is passed on in the CALLCONTROL step. If the module is intended to perform only a few modifications before the step, CALLCONTROL-STEP should remain unchanged.
However, if the step is performed completely by the module, the following step must be returned in CALLCONTROL-STEP.
The module must react with an immediate EXIT to all steps that it does not know or does not want to handle.
Hope this info will help you.
***Reward points if found useful
Regards,
Naresh

Need a help to generate online html code

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but now we need to use not plane text.Who is we?
Need to use custom text like hello nice dayHave you tried anything yet?
What aspect of this requirement is tripping you up?

JAXB I realy need you help

JAXB I realy need you help
Dear friend
We have next structure of XML file
<order>
<entities>
<entity>1</entity>
<entity>2</entity>
<entity>3</entity>
</entities>
</order>
according to xml we generate XSD
after that use xjc.exe for generate JAXB Objects
Class Order
Entities entities
Class Entities
List<Entity> entity
but I would like to be like that
Class Order
List<Entity> entity
Class Entities make transient or use JAXB Custome mapping or other decision
Thanks

that is the standard way jaxb generates the model classes. i believe there is some sort of experimental "use simple mappings" switch (probably a vendor extension) which makes the xml files cleaner (similar to your desired implementation), but i don't have much experience with it.

What does a new non-DE user need? | Help for a Wiki page

Hey Archers,
I'm using Arch with the Compiz Standalone Window Manager and I need some help for a project.
It turns out (who knew) that computers need a lot more to run smoothly than just a desktop and applications. You need network managers, gtk themes and much much more. Now, Desktop Environments such as GNOME and KDE provide a lot of these programs built-in, good for them, but I'm looking to build my system as dependency-free as I can and the big DE's don't really provide that. Especially GNOME just ropes me in whenever I want to use the tiniest piece of it (darn you gnome-keyring).
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For example it's advisable to get:
Panel/dock
desktop manager
network manager
compositing manager
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PS: if I'm doubling up on anything, please let me know and save me effort and embarassment ^_^
Last edited by Matsjo (2011-01-28 20:37:26)

There are many threads on this, although individual ones asking for "the best app to do XXX". You could try searching those. Also Search for the LnF Awards threads. you might find a few ideas there. We also have wiki pages for light-weight applications which might be useful
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desktop manager none
network manager netcfg
compositing manager none or xcompmgr (for basic compositing)
a tool for managing removable devices (ntfs-3g etc) udiskie or udev rules or devmon
a packer/unpacker coreutils eg - tar, bzip etc with an alias called "ex" in .aliases
a screensaver none
power management ???
alt-F2 runcommand gmrun
custom keybindings xbindkeys
a user switch/logout manager none
a volume manager see udiskie....
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Need some help with: implement email notification on note board within a page layout (javascript)

Dear all,
I have a quite specific issue in which I'm in need of some guidance and help!
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Thanks in advance,
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Try below code:
function sendMail() {
var link = 'mailto:?subject=insert subject line&body=';
var curntLoc=window.location.href;
link +=escape(curntLoc);
window.location.href = link;
// window.location.href = link;
http://social.msdn.microsoft.com/Forums/sharepoint/en-US/9cfe7884-fc9e-4c7c-a44c-f740d2edcafc/sending-email-using-javascript-in-sharepoint-2010
Also check below:
http://spjsblog.com/2010/06/16/send-email-with-javascript-with-the-help-of-a-workflow-in-a-dedicated-send-email-list/

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mac os x version 10.3.9 processor 300 mhz PowerPc G3/powerPc 750 (83.2) memory 192 MB L2 Cache 512 kb bus speed 67 Mhz boot rom version 3.2.4f1
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Safari 1.3.2
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HI and welcome to Apple Discussions...
Try repairing permissions.Launch Disk Utility. (Applications/Utilities) Select MacintoshHD in the panel on the left, select the FirstAid tab. Click: Repair Disk Permissions. When it's finished from the Menu Bar, Quit Disk Utility and restart your Mac. If you see a long list of "messages" in the permissions window, it's ok. That can be ignored. As long as you see, "Permissions Repair Complete" when it's finished... you're done. Quit Disk Utility and restart your Mac.
And since you don't the original install disc, boot in Safe Mode to make sure the startup disk is ok.
Instructions for starting up in Safe Mode
What is Safe Mode
It occassionally tells me that classic doesnot have mac os 9 supported?
The original owner probably had the Classic environment installed (Mac OS 9).
For software updates, click the Apple Menu / Software Update...
Carolyn

Need Urgent Help. ORA-12500 with no reason

I need urgent help.
I have 8.1.7.2.1 on Win2K.
I get ORA-12500 error when trying to connect oracle instance. This problem begin to arise only when number of sessions reach a number about 200. At the same time there is no definite boundary for it. Once it happened when there were 216 session, then 196, then 206.
There rarely (1/100) I get ORA-12514 and after again ORA-12500. Once I got ORA-12600.
What it might be you think? It can't be a problem in listener.ora or in tnsnames.ora because it works fine if number of sessions is about 100. It tried to restart tnslistener (from lsnrctl and the service) and restarted database (but not the service). I did it different in sequences, but didn't help. What should I do? Is it a known bug?

I need urgent help.
I have 8.1.7.2.1 on Win2K.
I get ORA-12500 error when trying to connect oracle instance. This problem begin to arise only when number of sessions reach a number about 200. At the same time there is no definite boundary for it. Once it happened when there were 216 session, then 196, then 206.
There rarely (1/100) I get ORA-12514 and after again ORA-12500. Once I got ORA-12600.
What it might be you think? It can't be a problem in listener.ora or in tnsnames.ora because it works fine if number of sessions is about 100. It tried to restart tnslistener (from lsnrctl and the service) and restarted database (but not the service). I did it different in sequences, but didn't help. What should I do? Is it a known bug? bash-2.03$ oerr ora 12500
12500, 00000, "TNS:listener failed to start a dedicated server process"
// *Cause: The process of starting up a dedicated server process failed.
// The executable could not be found or the environment may be set up
// incorrectly.
// *Action: Turn on tracing at the ADMIN level and reexecute the operation.
// Verify that the ORACLE Server executable is present and has execute
// permissions enabled. Ensure that the ORACLE environment is specified
// correctly in LISTENER.ORA. The Oracle Protocol Adapter that is being
// called may not be installed on the local hard drive. Please check that
// the correct Protocol Adapter are successfully linked.
// If error persists, contact Oracle Customer Support.
There is not enough info to go on but the problem seems to be either in the listener.ora
or tnsnames.ora. Did you make any changes before this started occurring?
William

Need some help understanding the way materialized views are applied through

Hi, I need some help understanding the way materialized views are applied through adpatch.
In patch 1, we have a mv with build mode immediate. When applying it PTS hang due to pool performance of mv refresh.
So we provide patch 2, with that mv build mode deferred, hoping it'll go through. But patch 2 hang too on the same mv.
How does this work? Is that because mv already exists in the database with build immediate, patch 2 will force it to refresh first before changing build mode? How to get over this?
Thanks,
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Hi Hussein,
Thank you for the response.
Application release is 11.5.10.
Patch 1 is MSC11510: 8639586 ASCP ENGINE RUP#38 PATCH FOR 11.5.10 BRANCH
Patch 2 is MSC11510: 9001833 APCC MSC_PHUB_CUSTOMERS_MV WORKER IS STUCK ON "DB FILE SEQUENTIAL READ" 12 HOURS
The MV is APPS.MSC_PHUB_CUSTOMERS_MV
This happens at customer environment but not reproducable in our internal environment, as our testing data is much smaller.
Taking closer look in the logs, I saw actually when applying both patch 1 and patch 2, MV doesn't exist in the database. So seems my previous assumption is wrong. Still, strange that patch 2 contains only one file which is the MV.xdf, it took 7 hours and finally got killed.
-- patch 1 log
Materialized View Name is MSC_PHUB_CUSTOMERS_MV
Materialized View does not exist in the target database
Executing create Statement
Create Statement is
CREATE MATERIALIZED VIEW "APPS"."MSC_PHUB_CUSTOMERS_MV"
ORGANIZATION HEAP PCTFREE 10 PCTUSED 40 INITRANS 10 MAXTRANS 255 LOGGING
STORAGE(INITIAL 4096 NEXT 131072 MINEXTENTS 1 MAXEXTENTS 2147483645
PCTINCREASE 0 FREELISTS 4 FREELIST GROUPS 4 BUFFER_POOL DEFAULT)
TABLESPACE "APPS_TS_SUMMARY"
BUILD IMMEDIATE
USING INDEX
REFRESH FORCE ON DEMAND
WITH ROWID USING DEFAULT LOCAL ROLLBACK SEGMENT
DISABLE QUERY REWRITE
AS select distinct
from
dual
AD Worker error:
The above program failed. See the error messages listed
above, if any, or see the log and output files for the program.
Time when worker failed: Tue Feb 02 2010 10:01:46
Manager says to quit.
-- patch 2 log
Materialized View Name is MSC_PHUB_CUSTOMERS_MV
Materialized View does not exist in the target database
Executing create Statement
Create Statement is
CREATE MATERIALIZED VIEW "APPS"."MSC_PHUB_CUSTOMERS_MV"
ORGANIZATION HEAP PCTFREE 10 PCTUSED 40 INITRANS 10 MAXTRANS 255 LOGGING
STORAGE(INITIAL 4096 NEXT 131072 MINEXTENTS 1 MAXEXTENTS 2147483645
PCTINCREASE 0 FREELISTS 4 FREELIST GROUPS 4 BUFFER_POOL DEFAULT)
TABLESPACE "APPS_TS_SUMMARY"
BUILD DEFERRED
USING INDEX
REFRESH COMPLETE ON DEMAND
WITH ROWID USING DEFAULT LOCAL ROLLBACK SEGMENT
DISABLE QUERY REWRITE
AS select distinct
from dual
Start time for statement above is Tue Feb 02 10:05:06 GMT 2010
Exception occured ORA-00028: your session has been killed
ORA-00028: your session has been killed
ORA-06512: at "APPS.AD_MV", line 116
ORA-06512: at "APPS.AD_MV", line 258
ORA-06512: at line 1
java.sql.SQLException: ORA-00028: your session has been killed
ORA-00028: your session has been killed
ORA-06512: at "APPS.AD_MV", line 116
ORA-06512: at "APPS.AD_MV", line 258
ORA-06512: at line 1
Exception occured :No more data to read from socket
AD Run Java Command is complete.
Copyright (c) 2002 Oracle Corporation
Redwood Shores, California, USA
AD Java
Version 11.5.0
NOTE: You may not use this utility for custom development
unless you have written permission from Oracle Corporation.
AD Worker error:
The above program failed. See the error messages listed
above, if any, or see the log and output files for the program.
Time when worker failed: Tue Feb 02 2010 19:51:27
Start time for statement above is Tue Feb 02 12:44:52 GMT 2010
End time for statement above is Tue Feb 02 19:51:29 GMT 2010
Thanks,
Wei

HT3743 plz i need your help

i need ur help plz i have an Iphone 4s it doesn't start to home screen there is just the Apple icon appears and that's all..i started it with dfu mode to restore to it's original software and still nothing could anyone helps me and i'll be so gratefull

Hi, Gaza898, and welcome to the Community,
We here in the Community do not have the tools to diagnose and rectify problems with Skype Numbers, however Skype Customer Service does. Here is a link to the instruction on how to contact Skype Customer Service via their secure portal: Contact Customer Service Skype is aware of lingering website issues. Temporarily enabling scripts, pop-up dialog boxes, and disabling plug-ins which could prohibit pop-ups may help get past website problems.
If you still experience difficulty reaching Skype Customer Service or find yourself redirected back to the Community, please try again using a different web browser and choosing a different path through the various drop-down menu options presented.
Also, look to approve a pop-up dialogue box which would connect you to start an instant message chat with a customer service agent. If you have pop-ups blocked in your browser settings, this will also block reaching an agent.
Last and not least, when you reach the last step of the process, remember to click on the "Start Chat" link when you are provided the choice of visiting the Community or starting an instant message chat with a customer service agent.
Regards,
Elaine
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

Plz i need your help - Skype Number not working.

i need your help 2 days a go i brought polanda number it was working good now its not working i dont no why plz could you help me this is my phone number
[removed for privacy and security] which i brought

Hi, Gaza898, and welcome to the Community,
We here in the Community do not have the tools to diagnose and rectify problems with Skype Numbers, however Skype Customer Service does. Here is a link to the instruction on how to contact Skype Customer Service via their secure portal: Contact Customer Service Skype is aware of lingering website issues. Temporarily enabling scripts, pop-up dialog boxes, and disabling plug-ins which could prohibit pop-ups may help get past website problems.
If you still experience difficulty reaching Skype Customer Service or find yourself redirected back to the Community, please try again using a different web browser and choosing a different path through the various drop-down menu options presented.
Also, look to approve a pop-up dialogue box which would connect you to start an instant message chat with a customer service agent. If you have pop-ups blocked in your browser settings, this will also block reaching an agent.
Last and not least, when you reach the last step of the process, remember to click on the "Start Chat" link when you are provided the choice of visiting the Community or starting an instant message chat with a customer service agent.
Regards,
Elaine
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

I need your help -- ORA-00600

Hello
I need your help ^^*
Windows 2000 Server
Resin 2.0.1
jdk 1.3.1
connect to Oracle 9.2.x using jdbc driver : classes12.jar <-- it is from oracle9i
When I excute a query(rs = pstmt.executeQuery()) I got a error message from
oracle9i
--> java.sql.SQLException: ORA-00600: internal error code, arguments: [ttcgcshnd-
1], [0], [], [], [], [], [], []
This problem is not happed at Oracle8i(8.1.6) <-- I think a code is not problem.
When I tested the code(same code) at another server ( Windows 2000 Server,Resin
2.0.5 ,jdk 1.4.0,j2ee 1.3,connect to Oracle 9.2.x,jdbc driver : classes12.jar ),
the error message is not happened.
I'd like to know that it is jdk or resin version's problem or not And how can I
solve the problem.
Have a nice day ^^*

Oracle documentation read:
ORA-00600 internal error code, arguments: [string], [string], [string], [string], [string], [string], [string], [string]
Cause: This is the generic internal error number for Oracle program exceptions. It indicates that a process has encountered a low-level, unexpected condition. Causes of this message include:
timeouts
file corruption
failed data checks in memory
hardware, memory, or I/O errors
incorrectly restored files
The first argument is the internal message number. Other arguments are various numbers, names, and character strings. The numbers may change meanings between different versions of Oracle.
Action: Report this error to Oracle Customer Support after gathering the following information:
events that led up to the error
the operations that were attempted that led to the error
the conditions of the operating system and databases at the time of the error
any unusual circumstances that occurred before receiving the ORA-00600 message
contents of any trace files generated by the error
the relevant portions of the Alter files
Note: The cause of this message may manifest itself as different errors at different times. Be aware of the history of errors that occurred before this internal error. Paul

Need some help and guidance please!

Hi everyone,
I desperately need some help because I am at my wits end. In September I purchased a Compaq Presario CQ60-450US. Shortly after purchasing, I fresh installed Windows 7 Professional. Recently I decided to tried to dual boot ubuntu on the machine only to find that the installation failed because of CD read error. I know for a fact that the CD is not the issue because I have used this CD three other times to install ubuntu thus I came to the conclusion that the CD/DVD drive was bad.
I called HP support to get a new CD/DVD drive replaced only to spend 2 hours on the phone with a individual that decided to troubleshoot first trying to install ubuntu remotely (I informed the indiviual that the remote session would end), then by playing a DVD and "skipping throughout" the movie. He/she said that she could see no issue. (no diagnostic was run)I informed the individual that I had issues with buring as well. He/she proceeded to go online and install software asking me to demonstrate the issue after which the call got dropped mysteriously.
I called HP support back and told them that I am having an issue now burning. They proceed to connect remotely and look at the software the previous support individual downloaded and said that the software was not supported by HP. I informed the individual that I give permission to install any software needed to troubleshoot but the individual said that I could not be suppoted because I wasn't using the OS installed by HP. I was instructed to recover my machine to the OS that was installed with the machine if I was to continue to get support.
I informed the individual that the drivers and software are the same for either OS considering the CD/DVD rom is a plug and play device. The individual refused to help and told me I had lost my warranty because of my decision to install an OS directly from Microsoft or a third paper vendor.
That is where I stand. HP is refusing to give me support because I am not running their Vista Home edition even though my issue is hardware. I cannot find any warrent information stating that I need to have the original operating system installed on the machine to receive support. Can anyone point me to a reputable division that can help me with my issue? I feel I was just thrown aside so that they don't have to initiate a repair. If not has anyone filed a compalint against this outrageous support requirement?

Dear ndjumpball,
I would like to say that I have some good -- or at least encouraging -- advice. Regretfully, I do not. I had issues with my dv7 practically since purchasing it a year ago specifically so I would have a reliable computer for school. My first problem: I bought my laptop a mere 7 weeks before HP started offering their free upgrade to Windows 7. Consequently, I was forced to purchase the full installation retail or continue to deal with the wonton freezes and system failures that inevitably occurred while I was working on homework -- courtesy of HP's installation of Vista Home Premium 64-bit. Thankfully, I was able to purchase a copy of Windows 7 Professional 64-bit through a significant student discount offer from Microsoft, and I had my new OS downloaded the evening of October 23, 2009; I had to give their servers time to free up, since it seemed like everyone and their dogs were also downloading what the reviews posted on CNET and PC World touted as being more reliable. I recall (I can't remember exactly which site this appeared) the statement, "Windows 7 is what Vista should have been from the beginning."
I was all excited and happy now that I had a laptop for school that had everything I was looking for: decent size hard drive, a fair amount of RAM, great 17.3" display with awesome colors, and a CDRW/DVDRW/Blu-Ray disk drive in the bay. Not only was I very satisfied with the hardware; it also came with a decent host of software that are thought was pretty cool, too. It came with CyberLink's DVD Suite 6 that I could activate simply by touching a soft button above the keyboard. Aside from Vista Home Premium crashing on me at the most inopportune times, I was exceedingly happy with my $1000 purchase and investment. Then came the "upgrade" to Windows 7 Professional 64-bit...Because I didn't have a "compatible" version of Vista, I had to do a full ("custom") install. In other words, I lost all of the cool features I originally bought the machine for in the first place...no more cool one-finger's brush software activation (still don't have that working), and HP Chat Support told me the same thing they told you. The following is a direct copy/paste quote from an email response I received from HP Total Care: "In order to help you relevantly I would like to request you to please revert back to Vista operating system and check whether the issue is persisting or not. If the issue is still persisting after reverting the operating system back to vista then we need to perform system recovery."
After pursuing my case for 6 months -- finally getting my case escalated to two HP Customer Care Case Managers in Texas/Oklahoma -- the best "customer support" I received was what I'm sure was a truly heartfelt and sincere apology... Oh, neither case manager was "able" to send me either the true upgrade disks that would have preserved the features purchased, nor were they willing to send me a stand-alone installation of the CyberLink’s DVD Suite 6 that is currently offered with the HP Pavilion dv6t Quad Edition series. (In massive frustration and anger, I bought the CyberLink’s DVD software - $100 I didn't have to spend on something I had already bought...)
A month later (late March), MY CD-RW/DVD-RW/Blu-Ray drive stopped working. After an hour online with Customer Care, I had finally convinced the rep that the drive was working fine after my ditching Vista Home Premium, and that its failure had absolutely nothing to do with Windows 7 Pro. After giving the guy my credit card number as security, I had a replacement drive shipped to me.
My personal recommendation: clearly state that the hardware failure had nothing to do with whatever software or OS you chose to install. Bottom line: your computer is only 8 months old and is still covered under warranty, they can replace the defective part, or you can return the entire machine. You probably want to be the "Nice Guy" but you need to remind them that you have other brands available to purchase.
I don't know if that helps or not, but thank you for giving me the opportunity to vent! :-)

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