Need expert advice for CRM career as I am SD consultant

Hi All,
I am SD consultant and having 4 + yrs of experience and 11 yrs sales experience. Now learning CRM so I need suggestions How should I go?  I am having CR 100 notes and few presentation. I need help to understand the CRM cycle like Sales cycle
Inq.-quotation SO- Delivery-PGI---Invoice. 
Which area is important in CRM? I am new to CRM but having good exposure in SD.
Need your valuable help.
ND

Hi Ashok,
I have also decided on getting into either of SAP-ABAP or SAP-BASIS, but as far as i inquired i came to know that SIEMENS and GENOVATE does not train on BASIS.
Can you please let me know which institute as you looking forward to and share details to me.
<<removed_by_moderator>>
Thanks,
Syed.
Edited by: Vijay Babu Dudla on Oct 27, 2009 5:44 AM

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