Need Guidence for Hypercare work

Hi...
I am working as an SAP SD consultant. So far i am having only Domain Experience.
I got experience only in a support project for 4 months. Now I am asked to leave to Germany for some implementation work.
MY Roll is to work for Hypercare support. I don't know what are all the responsisbilities involved in it...
I need to know... my responsibilities once i get there...
Kindly help me and guide me with your experienc.
Thanks in advance..
Loganath

Dear Loganath
If I go by your comments that [I could get all this documentation from the net] I presume that you also have the check list as to what are all the datas that you need to gather from the client.
Based on the template, you prepare an excel sheet with the relevant header datas for which, the client has to provide you the required datas, so that you can upload all master datas.
Meanwhile, please study the AS-IS thoroughly and try to configure those process in standards as for as possible. Immediately dont go for zee developments. Keep in your mind zee developments as a last priority. Provide all standard T.Codes (transaction based and reports based) to client and explain its significance.
Since you are responsible for implementing SD successfully, please test each and every scenario with utmost care and note down wherever you face issues. Consult with your colleagues for those issues and try to train the users in such a way that they are comfortable to some extent if not professionally. Once you are satisfied with your configuration, ask the core team members / end users to test those scenarios and get their feedbacks / confirmation. Most importantly, try to address the issues then and there instead of postponing the issues which will definitely frustrate the client. Also dont give false promise or negative words and you will land up in problem.
The above are some basic steps which you can adopt to gain the goodwill of the client.
thanks
G. Lakshmipathi

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