Need help accessing the factory default restore disk - Ideapad b5609

I am working on a friends PC. It will not start up in normal mode but will start in safe mode. This PC has Windows 7 64 bit installed.
I don't know whjat he did to this except I used Malwarebytes to remove some malware. After I removed the malware, the PC would not boot in safe mode, but would get stuck at classpnp.sys. I searched for a solution for this and the only thing I could get to work was renaming classpnp.sys to classpnp.old. This allowed the PC to boot in safe mode again but this needs to get fixed.
What I wanted to do was access the factory default restore disk, back it up to USB ( No dvd's) if possible and reinstall a fresh copy of the system. - But I don't even know if this laptop has a factory restore disk, Is there one?
The PC owner says he didn't get a dvd when he bought the PC. This person was born without arms and is not too PC literate. He uses the PC for e-mail and going to porn sites. It's possible he did have a dvd for the PC if it came with one but he just doesn't remember or even knew what it is.
I do see a Backup and Repair app in the start menu / Maintenence folder but It doesn't start from safe mode. One Key Recovery doesn't work either.. I don't know what it does but I was going to look at it to see if it will help fix the PC.
I tried a windows system recovery disk, and it says it cannot fix the problem. My friend told me this PC is over a year old so i assume it's out of warrenty.
Please help, Thank you.
Moderator Note; similar threads merged

I've already removed the malware with malwarebytes and double checked this with the offline version of Defender. The PC is over a year old.. the owner tells me it's not in warrenty. I didn't want to mess up the hidden recovery partition so i installed a fresh copy of windows 7 to C drive. Since I can now boot into C i will try to install and use OneKey recovery to access and reinstall from the hidden partition.
I understand there is an Enginers version of Onekey Recovery I may have to get if i have problems - it's the version of OKR that the OEM's use to set up the partition in the first place.. from my info anyway..
This is the second time tryiong to fix it from a fresh install on C drive. The first time had a Windows.old folder I wanted to try to reinstall stuff from, but on trying to back that up to a external hard drive via USB, the system crashed and said missing master boot record. A StartUp Repair disk ran 6 times could not fix the problem ( same disk I used to install.. told me it didn't find any problems !
Other odd behavior.. when i was copying the windows.old folder, it didn't tell me i had so many files to go.. always sais it had 0 files left to transfer.
I couldn't get the sound drivers to work even after downloading the right ones from lenovo. I even let device manager try to reinstall the drivers from the Realtek folder in the windows.old folder - those should have worked - and the pc told me that the drivers matches and were up to date - however, the error i get told me there is a problem with the drivers and installation would fail when i tried to install from the downloaded exe.
I have been fixing my own systems for over 20 years, i have never seen a system as screwy as this with a fresh install.

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