Need Help - Acrobat 9.4 won't open scanned documents

    I have a computer in my office that will not open scanned documents in Acrobat 9.4. Acrobat opens but is just a grey screen.  Documents that were converted to PDF from Word/Excel/etc. will open just fine. 
Adobe Reader 10X is also installed on the computer and will open scanned documents, but user needs to be able to go in and edit documents, so Reader is not enough for him. 
Any troubleshooting ideas greatly appreciated. 
Thanks! 

Since scans are images you need to go to Edit >  Preferences > Page Display and put a checkmark in the box for "Show large images"  This should allow you to see the scans.

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