Need help blackberry 9380 v7.1.0

need help.. i have blackberry 9380 v.7.0.0 and i want to update it to 7.1.0. The problem is when i check it on the software updates under device option it says "Your Blackberry is up to date". then i plug in to my computer and check updates under desktop manager it says no updates available.
what will i do to update my bb curve 9380 to v 7.1.0
please need help!

1. Download the OS from here (it may not be your carrier but it doesn't matter):
https://swdownloads.blackberry.com/Downloads/entry.do?code=7D2A383E54274888B4B73B97E1AAA491
2. It doesn't hurt to do a manual backup of your device first, using Desktop Manager > Backup. Close Desktop Manager upon completion and unplug BlackBerry. You can get BlackBerry Desktop Software here http://us.blackberry.com/apps-software/desktop/
3. Download the OS file from step 1 to the PC then install it to the PC by running (double clicking) the file you downloaded.
4. Go to c:\program files\common files\research in motion\apploader and delete the file named "vendor.xml." Also check the following locations for vendor.xml files and delete any instances of the file:
On Windows Vista/7 navigate to C:\Users\YOUR_USER\AppData\Roaming\Research In Motion\BlackBerry\Loader XML (Where "YOUR_USER" is your username)
On Windows XP navigate to C:\Documents and Settings\YOUR_USER\Application Data\Research In Motion\BlackBerry\Loader XML (Where "YOUR_USER" is your username)
5. If you're simply updating the OS to a newer version skip this step. If doing a clean OS reload use BBSAK from BBSAK.org and wipe the device (after doing a complete backup) then after you get the error 507 (no OS installed) then proceed to next step.
6. Plug in BlackBerry and double click on "Loader.exe." It's located in c:\program files\common files\research in motion\apploader
1. Please thank those who help you by clicking the "Like" button at the bottom of the post that helped you.
2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!

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E-mail Setting Up - Require Urgent Help for BlackBerry 9380 Options

Hi guys.
I've bought a BlackBerry 9380 and everything seems to be working except for setting up my emails.
Everything I read says: Go to 'Settings' then 'Email Setup', but I do not have email set up in my settings, I only have an option that says 'Email Accounts', which for the BB9380 I'm sure you have to do.
However, everytime I click it, it says 'Connecting to email settings...' and after a couple of minutes it will say: 'Your device had a problem connecting to the server.' And everytime I click retry, the same thing occurs. All my wireless settings are on, my signal's good etc, but I can't find how to sort this anywhere.
All I want to do is add m hotmail email address to my BlackBerry so the emails come straight through to my phone.
Please help!!!
Thanks you.

Hi there,
Can you confirm that you are on a BlackBerry data plan? In order to use email on your BlackBerry, you need access to the BlackBerry data network. If you are sure that you have a BlackBerry data plan (e.g. if you're able to use services like BBM), then try doing the following:
1. Go to Options > Device > Advanced System Settings > Host Routing Table and then press the BB Menu button and select Register now. You should get a message in your Inbox stating that your device is now registered on the BlackBerry network.
2. Try to go to Setup > Email Accounts again. Are you now able to access the email setup?
If you don't get the message stating that your device is registered on the BlackBerry network, you need to contact your carrier and ask them to ensure that they have set up your BlackBerry data plan correctly. I've had that happen before and once they changed my data package over, everything started working correctly.
I hope this info helps!
If you want to thank someone for their comment, do so by clicking the Thumbs Up icon.
If your issue is resolved, don't forget to click the Solution button on the resolution!

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What version of iTunes is on the computer?
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Okay, so, fast forward from July to now -
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- My computer spent at least 8 hours behind their closed doors in the workshop
- Several complete erases of the harddrive have taken place
- Most of the Apple geniuses I dealt with were nice and very knowledgeable, but they were and still aren't 100% sure exactly what is wrong with my computer.
The good news is:
- They were able to at least get it running again, with a clean install from their servers of OS X Lion 10.7.5
- They believe that my problems stem from either 1 of 2 things:
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- The wrong build of software being installed.
Now, while the wrong build does seem like it could be the problem, it doesn't make sense in the aspect that all of the initial problems began when the first hard drive failed. The same problems continued when I changed out the failed hard drive with the brand spanking new one, and only slightly improved when I was able to successfully install the OS that came with the original disks for my computer. I'm not convinced this thing is back to normal, but hopefully I can make it last through getting a shiny new retina Macbook Pro in the coming future. Thank you so much to everyone who read and replied to this post!
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Need help regarding blackberry symbols

i have blackberry curve 9220 few days back my cell got spoiled and reload software error came so after reloading and installing back os 7.1 on my curve 9220 few symbols such as crown ans music symbols ( the one available on apps such as jingu or fancy characters ) became black box i tried a lot but they seems to be jst blackbox now .... bbm users having such symbols inserted in their name became black boxs and now i need help what should i do so bring such symbols again ??????
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https://www.dropbox.com/s/mqhpk08fjfclb4m/s13_05_21__17_32_38.jpg
so as you can see in the image that in the bbm this people had crown in their names and its appearing just a black box
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Hi There,
I believe these icons are not compatible with BB OS 7.1 on your device which happens with most such symbols that are from other instant messaging applications. Were they visible before on the OS 7.1? I am also thinking the change could have come from your BBM if you updated it to newer version.

E-mail Setting Up - Require Urgent Help for BlackBerry 9380

Hi guys.
I've bought a BlackBerry 9380 and everything seems to be working except for setting up my emails.
Everything I read says: Go to 'Settings' then 'Email Setup', but I do not have email set up in my settings, I only have an option that says 'Email Accounts', which for the BB9380 I'm sure you have to do.
However, everytime I click it, it says 'Connecting to email settings...' and after a couple of minutes it will say: 'Your device had a problem connecting to the server.' And everytime I click retry, the same thing occurs. All my wireless settings are on, my signal's good etc, but I can't find how to sort this anywhere.
All I want to do is add m hotmail email address to my BlackBerry so the emails come straight through to my phone.
Please help!!!
Thanks you.
P.S, I've already tried the whole 'Pull you battery out and reload thing' etc

hi psatkeson,
As you said you already have a active data plan and using BBM right. On your Home screen Go to Manage
Connection > Service Status >What you can see :Blackberry Internet Service : ? ,Blackberry Enterprise
Server : ?
Do let us know..
Good Luck.
Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.

Blackberry 9380 Continue Restart

Dears,
I have Blackberry 9380 and I purchase it before 10 months. Now some day I face the problem that the phone restart automatically any time any situation. Please help us how could i resolve it.
Thanks

Hi and Welcome to the Community!
Please try this sequence...note that, throughout the entire 4h15m process, your BB must remain directly connected to a known-good wall charger (not PC USB, not a cradle):
With the battery inside, connect your BB to the wall charger
Leave it alone for 2 hours, no matter what the LED or the display does
Remove the battery
Wait 15 minutes
Insert the battery
Wait another 2 hours, no matter what the LED or the display does
This has been known to "kick start" some BBs.
It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:
Obtain an known good and already fully charged additional battery...use it in your BB and see what happens
Obtain access to a known good and identical BB...use your battery in it and see what happens
The results of this will indicate if it's your BB or your battery that has the problem. Note carefully please that "new" and "know good" are not necessarily the same things. While rare, a "new" battery certainly could be defective. Rather, the simplest (and least costly, btw) method to conduct this test is to find someone with an identical BB who has no issues...trade batteries and see what happens.
Failing that, I recommend that you attempt to boot into Safe Mode:
KB17877 How to start a BlackBerry smartphone in Safe Mode
It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, see what happens.
If the behavior ceases, then think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.
But if the behavior continues in Safe Mode, then you may need to consider more drastic actions -- WIPE, OS Reload, BBSAK Wipe/Reload, and the "Bare Bones" OS Reload Process. To prepare, you should be sure that you have a full backup to your PC...please review the Backup link in my auto-sig on this post for instructions.
You may also need the use of these tricks:
KB10144 How to force the detection of the BlackBerry smartphone using Application Loader
KB27956 How to recover a BlackBerry smartphone from any state
http://crackberry.com/blackberry-101-lecture-12-how-reload-operating-system-nuked-blackberry
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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BB Desktop Manager no longer works with Mac Maverick - Need Help Urgently

I have been a loyal Blackberry user since the Government of Canada officially began using these cell phones. I feel, however, abandoned by Blackberry (they obviously don't believe that it is easier to retain an existing customer than acquire a new one). I'm using a Blackberry Bold (9900) with a Macbook Pro. Everything was fine until I upgraded my Mac operating system to Maverick; my Blackberry Desktop Manager no longer works, so I cannot sync the content (contacts, calendar) of my phone with my Mac, but that's not the worst of it.
I recently had a momentary lapse and exceeded the 10 password attempts to access my phone... this accidentally wiped my phone clean... and because Desktop Manager does not work with Mac, I do not have a way to recover my data. Rogers was of no help and had Blackberry updated its desktop software months ago, as it should have, this issue would have been moot. I do not know how or why, but I was able to recover most of my data, but I'm not sure just how up-to-date tha data is and am still going through it, but I'm having issues with some functionality.
I'm in the US for several months and have suspended my Canadian services. Prior to the wipe, I was able to use wifi on my phone to send and receive emails with no problem. After the wipe, I can't send emails or bbms. I checked my blackberry internet service and all email accounts are good to go. BBMs are another issue. I need help. Suggestions please.

Apple has ceased synchronization with Mavericks. The issue lies with Apple, not with the desktop software. To mitigate the lack of sync capabilities in Mavericks you can sync your contacts and calender on your Mac with the usual suspects (Yahoo, Google). Create a backup (archive) for Contacts and Calender on your Mac first, then create one of those email accouonts that allow syncing. On your 9900 and with BlackBerry provisioning enabled create the new or existing email account. See which email accounts can sync with BB, I know Yahoo is working fine. For Yahoo, get the Yahoo Calender sync (a few bucks one-off payment required), Contacts sync works off the shelf within BB. If you reset the 9900 you should be able to restore all data with BB DTM. Please note that emails you received during the 9900 reset and the date of restore will not be available on the device. You will still not be able to sync contacts/calender over BB DTM. I hope that helps.
BlackBerry Bold 9900, Blackberry Z10 and BlackBerry PlayBook.

Username and password- Need help urgently!

Hi
1) First of all, i have received an email stating that my account under Removed personal information to comply withCommunity GuidelinesandTerms and Conditions of Use.
is being banned as there is multiple obsence post. I need to clarify that i have never used my account to post in BBM forum before. Even if i did, is when i need help urgently for my BBM application. Currently i am holding 4 bbms now. Have never came across this issue. Pls check and advise
2) I urgently need to setup my email accounts. But this time round, when i logged in, they required for my email id and password. And yes my email id is Removed personal information to comply withCommunity GuidelinesandTerms and Conditions of Use. all the while for the past 4 years. I am unable to log in. I tried all kinds of password but unable to log into my mobile settings
Verfiy Blackberry ID
This application requires u to verify ur blackberry id to continue.
blackberry ID username:
Removed personal information to comply withCommunity GuidelinesandTerms and Conditions of Use.
password:
I went to the forget password option, unfortunately as i have never retrieved my password before, i am unable to remember the security question as i did not use it for the past 4 years.
Pls advise.
Urgent and thanks

Hi,
I have been trying this technique for the past 4 days. It doesnt work no matter how i change the password at the link that u gave me. Even though it's being reset accordingly, i am still unable to log in the password at my mobile. i am 100% sure that i have entered the correct password at my mobile. ( verify blackberry id) . I want to setup new email accounts under "setup" . Upon me clicking " email accounts", it prompt for the one key password. I have never faced this issue before. I am very very sure that my password is correct. Pls advise as i need to add email accounts. Other programs are working fine without any password required being prompt. ie. blackberry world
This is very very urgent to be resolved. Pls help.

Need help setting up my work email

I'm new to Blackberry and need help with setting up my device to receive my work email (we use Outlook). They use BES but since I purchased my Verizon Blackberry on my own, my workplace IT department will not assist me in setting it up. Since the desktop redirector does not allow me to get attachments, that is pretty much not a great option.
We can obtain email through Outlook Web Access, so I tried setting it up through BIS based on other postings. I've tried every combination of user/mailbox names, with and without the full domain name attached, but still getting the error, "A connection could not be established..." I don't believe we have Microsoft Internet Security and Acceleration Server (no /CookieAuth.dll added to web address). On the Web Access log-in page, I do have to select a domain from a drop-down menu, if that somehow plays a role in how I configure things??
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Any suggestions would be great.
Thanks!

you can try integrating using POP or IMAP access if available.
and chk this fot typicak OWA integration issues:
http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB02858
Click on KUDOS to appreciate our efforts and mark the thread RESOLVED if your issue is resolved.

Need Help for Blackberry8700g

I need help for Blackberry8700g, It is the error message Java.lang.outofmemory Error. I can not make even phone calls. After reset it is same message pop up and does not off the power jum error523

You are in line to wipe and reload the OS on the BlackBerry.
Follow the directions here and you will be fine.
http://www.blackberryfaq.com/index.php/How_do_I_wipe_the_BlackBerry_using_Jl_Cmder%3F
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
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PIN: C0001B7B4 Display/Scan Bar Code
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Need help with a 8100

I have a bb 8100 which no register the host routing table. I do the wipe handheld and now I can not make calls. It can be a problem on the hardware or a software I don't know but I need help desperate because my contract with my provider end on 9 month and they want me to paid the full price to get a new want but didn't help me to fix the want with the problems somebody know about this situation who gave an advice how fix it

Hi and welcome to the forums!
If you wiped your handled you ahve to reload the DECIVE software.
Google your carriers baclberry dowload site, find the software for your device,
Then follow this procedure:
Step #1
Before starting make sure that BlackBerry Desktop Software is installed on the computer.
Step#2
Make sure that you have installed updated device software installed in your PC. Check this link to get update device software from carrier OS download site.
Step#4
To perform a clean install of the BlackBerry Device Software, perform the following steps:
Connect the BlackBerry smartphone to the computer and open BlackBerry Desktop Manager.
Double-click the Application Loader icon.
Click Next to start the installation process.
Type your BlackBerry smartphone password, if prompted, and click OK.
Click the check boxes next to the names of the applications you want to load, and then click Next.
Click Advanced, and then click the check box beside Erase all currently installed applications.
Click Next.
Click the check box next to Do not automatically backup the application data during the loading process.
Clear the box next to Backup and restore applications installed wirelessly.
Click Next > Finish.
When the process has completed, the message The loading operation was successful will appear. Click Close to return to BlackBerry Desktop Manager.
If you need more information, please ask!
If not, please resolve the post using the options by the kudos’ star.
Just check the post that had your answer!
Thanks
Message Edited by Bifocals on 10-16-2008 06:14 PM
Message Edited by Bifocals on 10-16-2008 06:14 PM
Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.
Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

Need Help: BBZ10 Stuck on Usb Moniter Screen Unable to Boot / Start

Hi,
I recently purchased a Balckberry Z10, while trying to transfer my data from my existing blackberry I accidently reset my device to factory setting. now it is stuck on the usb moniter screen.
I have tried reloading the phone using Link but it keeps on showing me a message: Unable to reload due to error: No Update Available.
I am using a Mac.
Need Help!

So this is the problem and the resolution is this.. But unfortunately it is not working because I keep on getting this message that no update available.

NEW blackberry 9380 smartphone is in DEAD condition within 5 days.

Sir/Madam,
I have purchased new  blackberry 9380 smartphone in NAGPUR dated 10 .Oct.12 (Maharashtra,INDIA) i have used the hand set for 5 days, but on 6th day my phone is switched off automatically. Am tried to charged the phone for long time but the phone is not switched on after that on 15 .Oct.12 i visited to your authorised service centre namely COWMEN INFORMATION TECHNOLOGIES PVT.LTD. they also tried to ON the phone but it cant switch ON,then they kept my entire BOX of Phone i.e. Smartphone with ORGINAL INCOICE they told that since u buy the phone within a week , as per our terms & conditions of BLACKBERRY your ENTIRE PHONE will get replaced within 3 working days ie. on 18.Oct.12 & give a call to your contact Number.
Now today when i visited again to your authorised service centre namely COWMEN INFORMATION TECHNOLOGIES PVT.LTD,they told that your Smartphone will not get replaced because the company has rejected your request for replacing the smartphone.when i asked the question why they havent give me a proper reply & harshely told that u wait for atlest 2 months to get repaired your Smartphone 7 told that if you have any query then contact to our customer care helpline & dont visit here.
Sir/ Madam am requesting you to please solve my problem so that i can get my NEW SMARTPHONE at earlist & again am requesting that the staff of  your authorised service centre namely COWMEN INFORMATION TECHNOLOGIES PVT.LTD is not professional they havent have knowledge of Blackberry phone & there behaviour is so rude that you cannot imagin .
IF MY PROBLEM IS NOT GET SOLVED AT EARLIST THEN I launched the complaint against CUNSOMER COURT AGAINST BLACKBERRY / COWMEN INFORMATION TECHNOLOGIES PVT.LTD
<Personal Content Removed>

This is a user-to-user community support forum. We are not RIM employees, but volunteers who enjoy assisting other users. RIM personnel rarely comment on queries posted here. You would have noticed this in the EULA and message upon registration.
In other words, we can help you here with this issue, we are users just like you.
If you want to notify RIM/BlackBerry of your complaint, please see the information at www.blackberry.com/contact
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2. Please resolve your thread by marking the post "Solution?" which solved it for you!
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PIN: C0001B7B4   Display/Scan Bar Code
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Need Help about my email folder on my curve 8520

Need help
How to use the same folder email on my blackberry?
When I change my mobile network and register again my bb and setup email again with my old email, my bb will make a new folder to store my email.
How can I change my bb setting still using my old email folder?
Thank you
Solved!
Go to Solution.

Yep, different moble providers, different BIS BlackBerry Internet Service accounts.
I dont understand the problem. Look at your main Messages folder. Press the Menu key > Inbox Settings, can you select there which email accounts go to the main Messages folder?
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Need help blackberry 9380 v7.1.0

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