Need help- changing Apple IDs on phone but it won't let me...
My daughter's iphone was logged into my Apple ID for use with iCloud. She now has her own Apple ID. I deleted mine from her phone but am unable to log into hers. Error message states: 'Cannot Sign In. The maximum number of free accounts have been activated on this iphone.' Anyone know what to do?
It is not a new acct, but it has never been used on her phone.. there is only 1 acct that we used on her phone, but after reading other people's discussions about this same problem I'm getting the impression that her phone was previously someone else's & they had logged in using other Apple IDs. Is there no way of clearing out the iCloud record on a phone?
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Need help changing Apple ID without losing info
I have 3 Iphones linked to the same Apple ID. 2 are mine and 1 is my fathers who is not too saavy with Iphones which is why it's been linked to mine to help him. He has since upgraded from the 3 to a 4s (like I said, he's behind the times) and was wanting to move his content from one phone to the other. First off, the Apple 'Genius's' were anything but 'Genius' when it came to helping him. So he ended up having to ship his phone 3k miles to me to help. I was able to back up his phone and attempted to create a new Apple ID for his phone. Then I realized it had changed my phones ID's to the same as the one I made for him. I have since switched both of my personal phones back to the original ID's, but his phone still has the old/new ID I created for his phone but comes up as not 'verified' since I changed my 2 back to the original ID. If you're still reading this and I haven't lost you yet then maybe you can help. My question in a nutshell is how do I give him his own ID without losing the content he has on this phone? He can't sync from ICloud because it will import all of my info onto his phone as well. I would really like to get this resolved so I can send him back his phone asap and not worry about further issues if and when he needs to backup or sync his phone to his own account without my info transferring as well.
All your content is saved to you computer it's self so u shouldn't lose anything. However, when in doubt back it up. Do a back up of your content just to give yourself leave of mind that way you have it if it does get lost. I changed my account without losing anything. U should be fine
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Hi have iphone 4 has been disabled says to connect to itunes when I do that it says enter passcode on phone but phone won't let me do that
Hey drcajkm,
Thanks for the question. The following article provides some solutions if you are having issues with passcode lock:
iOS: Forgotten passcode or device disabled after entering wrong passcode
http://support.apple.com/kb/HT1212
If you have never synced your device with iTunes, or you do not have access to a computer
If you see one of following alerts, you need to erase the device:
"iTunes could not connect to the [device] because it is locked with a passcode. You must enter your passcode on the [device] before it can be used with iTunes."
"You haven't chosen to have [device] trust this computer"
If you have Find My iPhone enabled, you can use Remote Wipe to erase the contents of your device. If you have been using iCloud to back up, you may be able to restore the most recent backup to reset the passcode after the device has been erased.
Alternatively, place the device in recovery mode and restore it to erase the device:
1. Disconnect the USB cable from the device, but leave the other end of the cable connected to your computer's USB port.
2. Turn off the device: Press and hold the Sleep/Wake button for a few seconds until the red slider appears, then slide the slider. Wait for the device to shut down.
3. While pressing and holding the Home button, reconnect the USB cable to the device. The device should turn on.
4. Continue holding the Home button until you see the Connect to iTunes screen.
5. iTunes will alert you that it has detected a device in recovery mode. Click OK, and then restore the device.
Thanks,
Matt M. -
I have been trying to put music I bought on Itunes on my Samsung Note 2 but my media player won't play m4p files so I tried to convert the files to mp3 but I couldn't, because a message says they are protected files. I then tried downloading different media player apps to see if they would play them but had no success.Can anybody help with a solution to this problem?
First quit iTunes and look in your iTunes folder.
On Windows, the iTunes folder is in your My Music folder.
On Mac, the iTunes folder is in your Music folder.
Follow this path: iTunes > iTunes Media > Music >
Here there should be all your music folders. Open the folders containing the music that is not playing. Right click "get info" (mac) or right click "properties" (windows).
This window will tell you the file type. iTunes will play music in AAC, MP3, and Lossless, etc.
If the files are .wma you will need to convert them into ACC or MP3 format for it to play on an iPod. In iTunes, highlight the tracks that you want to convert, then on the menu bar, Advanced > Create AAC/MP3 version and the tracks will convert. Delete the old files.
If the file extenstion is anything like .exe .txt .rar then you don't have an audio file. -
I am in the UK and I wanted to view an app but it said it was only available in US stores and it asked me if I wanted to change stores. So I stupidly chose yes so I could see the app. Terrible mistake. It was a rubbish app and I can't change my store back to the UK store, because of this, I cannot update my apps that aren't from the US store and it really frustrates me.
I've done what apple has said. Log out, sign in, change country/region to selected store but that didn't work. It said:
You have a store credit balance; you must spend your balance before you can change stores
What do I do?Oh and I do not want to clear my balance, I have quite a lot left on there.
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I have a restrictions passcode on my son's phone. I had recently changed the code and now what I thought was the new code, isn't working.
I need to restore the phone, but it won't let me until I turn off "Find my iPhone." I can't turn that off without a passcode.
Please help!Forgot passcode for your iPhone, iPad, or iPod touch, or your device is disabled - Apple Support
You'll need to use the instructions in the link above to put it in recovery mode. -
i need help changing my security information because i forgot it and i clicked forgot your answers on the apple website and its sopost to send me an email saying how to reset it but i never got an email.
Contact iTunes support:
http://www.apple.com/support/itunes/contact/ -
Need help finding my iphone serial number but my phone is dead
Need help finding my iphone serial number but my phone is dead
no one here can help you find it.
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I need to change my Apple ID on I loud on my iPad but it won't let me without my password and it was somehow changed. How do I change it on my iPad?
Welcome to the Apple Community.
Firstly, you need to change your details with Apple, Start here, change your country if necessary and go to manage your account.
In order to change your Apple ID or password for your iCloud account on your iOS device, you need to delete the account from your iOS device first, then add it back using your updated details. (Settings > iCloud, scroll down and hit "Delete Account")
Providing you are simply updating your existing details and not changing to another account, when you delete your account, all the data that is synced with iCloud will also be deleted from the device (but not from iCloud), but will be synced back to your device when you login again.
In order to change your Apple ID or password for your iTunes account on your iOS device, you need to sign out from your iOS device first, then sign back in using your updated details. (Settings > iTunes & App store, scroll down and tap your ID)
If you are using iMessages or FaceTime, you will also need to log out and into your ID there too. -
I changed my Apple ID at the Apple website but it won't let me change it on my iPhone 5 (gMail, iCloud) and syncing doesn't help.
On your iPhone...
Close All Open Apps... Sign Out of your Account... Perform a Reset... Try again...
Reset ( No Data will be Lost )
Press and hold the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears. Release the Buttons.
http://support.apple.com/kb/ht1430 -
i need help restoring because it dose it but then it just freezing an its just
If u haven't resolved this issue yet, I just did.
What I did:
1. Toggle the hold switch (turn it on and off)
2. Reset to 'Disk Mode'
by pressing the 'Play' and center buttons
simultaneously
(it may take a couple of trials to get it right)
3. Update iPod with latest iTunes in Disk mode.
4. Incase the 'Can't find firmware' error msg is displayed,
follow the instructions in the link given below:
http://docs.info.apple.com/article.html?artnum=304309
Toshiba SatelliteA30-203, Compaq Presario 3000 Windows XP Pro -
I need to change my Apple ID but it won't let me because the email address I want to put is already set as the second email address. I have the new iPhone 5
Hello Krystalb0407,
Thank you for using Apple Support Communities.
For more information, take a look at:
Apple ID: Changing your Apple ID
http://support.apple.com/kb/ht5621
Rescue email address and how to reset Apple ID security questions
http://support.apple.com/kb/ht5312
You can edit or delete your rescue email address at My Apple ID.
Have a nice day,
Mario -
Guys, I have forgotten my security question answers, and the rescue email I placed in with my apple id has been closed down as well (it was a university id, when I graduated, the email service expired). I need help changing my password.
The Three Best Alternatives for Security Questions and Rescue Mail
1. Use Apple's Express Lane.
Go to https://expresslane.apple.com ; click 'See all products and services' at the
bottom of the page. In the next page click 'More Products and Services, then
'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
ID security questions' and click 'Continue'.
2. Call Apple Support in your country: Customer Service: Contact Apple support.
3. Rescue email address and how to reset Apple ID security questions.
A substitute for using the security questions is to use 2-step verification:
Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID. -
i cant activate my iphone 5c because it has been locked with a different apple id. i dont know the original owner so i need help. its a second-hand phone that i bought some months back
Unfortunately, there is pretty much nothing you can do. Only the owner of the account used to lock it can remove the lock. If you can't contact whoever you purchased it from, or if they can't or won't remove the lock, then it's a brick. There is a very real chance that it's stolen.
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