Need help: Cisco Contact Center Management Portal 7.2(3)

Hi all,
I can not move Peripheral from  a tenant to Shared folder in administration page. Any one can help me?
Regards,
Thanh

This is the error message:
Items cannot be moved outside their tenant.

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    Occam's Razor nearly always applies when troubleshooting technology issues!
    If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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