Need help contacting Apple customer service to order Leopard—if available
For the last couple of days I have been unsuccessfully trying the various phone number for Apple customer service given on these board by several very helpful contributors. I've also tried the numbers listed on the Apple web site.
The recorded announcements say either that I have reached a texting number or a discontinued number that is no longer in service.
Does anyone have a valid number?
I need a leopard retail install disc for my G5 Quad and for my MDD Dual G4, just in case I should ever need Leopard. I'm sticking with Tiger on my main boot volume, as I want occassional access to Classic.
Thanks in advance.
rgc
Message was edited by: Ramón G Castañeda
BDAqua wrote:
Great deal, do let us know!
Well, well, well… I got the Leopard 10.5.6 install package from eBay-seller "Mac-Central" (link above). This is what they do: They take the "Mac Box Set Family Pack"—available, for instance at Amazon for $230 ( http://www.amazon.com/Mac-Box-Family-Pack-VERSION/dp/accessories/B001AMLQ6O )—which is a Mac software bundle consisting of three packages, the Leopard 10.5.6 install retail disc, iLife 09 and iWork09, and divide it into three separate items.
What I got was the Leopard 10.5.6 install retail disc from that set.
Of course, it does work on all my Macs, from the beige G3 tower with a Sonnet G4 processor upgrade, through my MDD Dual G4, the G5 Quad and the Intel MacBook.
I suppose this is legal, and at least it serves my purposes.
They include a one page note that says, in sum:
"As advertised, this is a family pack. This piece of software came out of a sealed Mac Box Set Family pack…
"We guarantee that your software is a family pack and that you will get all 5 installs…
"Also as advertised, Apple does not supply a serial number with this product.
"If you… [want] to register… the product number on the outer retail box… MB998Z/A.
"Thank you so much, the guys at Mac Central"
So, that's what it is. For US $135.99.
< sigh… >
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Thank youWhether or not the iPod shows signs of external damage, you cannot expect Apple to repair it since a fall is classed as accidental damage, and as such, if your iPod no longer works after that fall, it isn't covered by warranty.
In my view, you were fortunate that Apple even bothered to look at it the first time!
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Apple Customer Service - Where can you find it?
Why can't you contact Apple support, the automated system ask a question then automatically gives you a bogus high call volume and hangs up on you. Frustrated, On the 12th I stayed up most of the night to pre-order, at 3am on the morning of the 12th the website was not available, I ordered a 6plus around 9:00am. The conformation said 1 to 2 week delivery, and I spent $1,000.00 for the 6 plus, when I went back to check the order status it now says 3 to 4 week delivery. Then I tried to contact Apple Customer Service "what a Joke" to see if I could expedite shipping, it is impossible to get someone to actually talk to you, when you follow the instructions of the voice automated system and provide the answers the system ask, it then says call volume is to high, I have done this three days in a row, and get the same message regardless the time of day. I ordered the 6 plus because my corporate team asked if they can switch from the droids. If this is what Apple calls Customer Service, I will think twice about ordering X,XXX plus phones. What happen to Apple, they use to be service oriented. If you can't speak to someone about issues, and needs, then the phrase CSR Customer Service is invalid, and does not exist my world. If I treated my customers this way, I would lose $500mm in business. What a hype, take the order, then change delivery several days later.
Did you call the 1 800 MY APPLE number? Or try chat on the Apple store site?
https://secure2.store.apple.com/us/sign_in/order?c=aHR0cHM6Ly9zZWN1cmUyLnN0b3JlL mFwcGxlLmNvbS91cy9hY2NvdW50L2hvbWV8MWFvc…
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Why the apple store taken more amount more than the amount written on their prices? Is there any one who can help me to contact the apple customer services. Thanks!
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We need a new section entitled: Issues With Apple Customer Service
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Alright, I have a suggestion for improvement. We need a new forum section for complaints about the way Apple is treating us.
To make sure I'm being clear, let me give you an example of just such a post that may be included in such a section.
I ordered online the family packs of Leopard, iWork '08 and iLife '08 on November 6th. I received an email telling me my order had been shipped on November 7th.
On November 9th I decided to check the progress of my shippment by logging on to FedEx. To my surprise, it had been delivered! Not to me but another party. I could download a PDF from FedEx and see the signature.
After trying to deal with FedEx for a few days I was finally told to deal with Apple because they would have to initiate the investigation. Fine. These things happen.
On 11/13/2007 I spoke with an Apple Customer Service Representative and received an Apple Issue Number and Case Number. I was told that it should be resolved in a few days. It wasn't.
11/20/2007, Here's where it gets interesting. In talking with them again I explained that since my signature was not on the FedEx ticket it had not been delivered properly if at all. I explained that since FedEx was clearly at fault the package should be shipped again. Finally they agreed. I was told that my package would be shipped and to expect an email.
11/23/2007, I was told again that nothing would be shipped until after an investigation had been completed. So did they lie? I spoke with a manager who kept repeating that he was sorry for the mis-communication. That became very frustrating to say the least. Remember, FedEx requires a signature. Without it or my permission to deliver somewhere else they must deliver to me and get my signature. The FedEx PDF clearly shows another persons signature.
Equally frustrating is the fact that they will not keep me informed as to the status. I have to call them and wait on hold. I did get a couple of emails with text along the lines of, "We continue to work with our carrier on your lost package. "
However, there is no way to reply to these form letters. The only way to stay in touch with Apple is to call and be put on hold.
Twice, after giving them my order number and being put on hold "while they look up my records" or whatever, the call was disconnected. I'm not saying they did so on purpose but the results were the same. Another call, another round of giving my order number and explaining to yet again a new person the details of the situation.
I've had many problems with Apple since becoming a customer in June of 2006 but I just can't let this go. I need a place to warn others. If you buy something, you might be better off buying it from a store instead of on-line. This kind of information is needed to warn others concerning the business practices of Apple should something go wrong. This is why we need a new section for putting forth such complaints.It seems to me that the real problem here is with FedEx, as I have encountered similar types of problems with them in the past. Even though a signature is required, I have had packages left on my porch. When I enquired, someone had actually signed (i.e.forged) my name! Other times it has been left on my porch with some other signature. When I call to complain, FedEx just seems to think there is no problem as long as I got my package. They seem totally unconcerned even though a signature is required and I definitely did not authorize delivery with no signature. I have expressed my concerns directly to Apple, but have no way of knowing if it has done any good. I think this problem is worse with FedEx ground, as that is contracted out. Around here anyway, i think the drivers will sign the ticket and leave the package just so they won't have to make another trip. It's not right, and it's not supposed to happen this way, but i know it does.
Apple entrusted your package to FedEx in good faith that it would be delivered to you, and that your signature would be required for you to receive it. That should have resulted in you receiving it. however, due to a false signature, you did not. Clearly, FedEx is responsible.
If the package was supposedly delivered to your address, but has a false signature, I wonder if the driver might have signed the delivery ticket or gotten someone else to sign it and just left it on your porch or something like that. If so, it could have been subsequently stolen. If something like this happened, it might explain why things are so bogged down in the investigation at Apple. From their viewpoint, the package was delivered and a signature was obtained and they are probably being stonewalled by FedEx.
A user to user discussion forum such as Apple Discussions won't help with delivery problems. It's best to report them directly to Apple as you have done. If you continue to have problems, you can call Apple and ask to speak to Apple Customer Relations. They may well be able to cut through the red tape. You could also express your concern in the "Feedback to Apple" section. Maybe if enough people complain, they might consider awarding the shipping contract to someone else. Or perhaps the other shippers are even worse.
One of my recent shipments was evidently lost in a typhoon. But when I called Apple, a replacement was sent out immediately. This is more what I would expect of Apple, and you have every right to expect similar treatment.
If FedEx delivered to the wrong address and got a wrong signature, they should be expected to go back and retrieve the package. But if they delivered to your address and did not get your signature, then you would be well within your rights to go to your local Better Business Bureau and file a complaint against FedEx. That might possibly get some action of some sort. FedEx cannot ignore the BBB as easily as they can ignore you. If your signature was actually forged, you will certainly be able to prove that the signature on the delivery ticket is definitely not yours. And you could forward the BBB complaint to Apple. I don't know if this would help or just muddy the water, but it would put a little more pressure on FedEx I would think.
In the meantime, I would certainly speak to Apple Customer Relations and see if they can help you out here. They want happy Apple customers, and I think they would like to know about the extreme frustrations you are experiencing through no fault of your own.
I sympathize with your problems, and I hope that you are able to get them resolved soon.
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To contact product and tech support: Apple - Support - Contact Apple Support.
For Mac App Store: Apple - Support - Mac App Store.
For iTunes: Apple - Support - iTunes. -
There was a problem processing your order, please contact our Customer Service team for assistance.
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MBP 17" A1189 battery fail – please help access Apple Customer Support?
Seven Steps to a “Help Me, Please?” Plea for Assistance
[1] 2009 – Apple creates global, free-of-change, battery replacement program: ‘MacBook and MacBook Pro Battery Update 1.2’ Exchange and Repair Extension Program – for their design-flawed Apple A1189 battery’s dead-&-bloated failure mode. [kudos, respect due]
A typical design-flawed Apple A1189 battery in dead-&-bloated failure mode – swollen cells crack open the battery’s casing
[2] 2011 – My A1189 battery fails, dead-&-bloated: Apple replace it free-of-change, as per [1], and my MacBook Pro is up-&-running again in no time. [perfect Apple Customer Service, as usual]
[3] 2014 – My A1189 battery fails, dead-&-bloated (and takes down power adapter too): Apple now wants ME to pay THEM for the replacement parts needed to repair the damage caused by THEIR design-flawed A1189 battery failure to MY Macbook Pro!
Erm... surely some mistake? I think NOT: intolerable Apple[don’t]Care injustice is intolerable – “So, we bust your computer, eh? Fuggedabahdid! You give us money, we fix your computer, capiche?”
[4] Wed 28 May – My ‘Apple UK Complaint’ is tasked to Apple employee.
[5] Fri 06 Jun – After 12 emails over 9 days, our complaint resolution progress STILL EQUALS ZERO –
[6] Sat 07 Jun – ‘Help Me, Please?’ shout out goes out to the Apple Support community.
Many thanks in advance for your assistance,
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[Loyal 6-Macs-over-21-years Apple customer, pining for the days of perfect Apple Customer Support]
<Personal Information Edited By Host>Hi Melophage,
Happy, Happy Day! With only the opposite of help from Apple Inc., and in reality thanks to the assistance and encouragement of my BFF IRL and your good self, my grand old MacBook Pro Kallisti has risen from Hades once again, and sprung back to life – and this reply is coming at you from her very own keyboard and net connection.
My non-Apple replacement battery and a second-hand power adapter from TheBookYard.com in Liverpool arrived on Tuesday, and with the swapping in of an unblown 3A fuse, all is as well again as it was before Apple’s design-flawed A1189 battery killed Kallisti for the second time.
What I’ve neglected to mention so far is that in early 2014, the screen began to fail intermittently, then with increasing frequency, until only via a DVI-HTML cable to my 50-inch TV could I see what I was doing at all. Yesterday the screen was working again initially, but only for a couple of hours, before failing to black again.
Seems this is yet another well-known and well-documented fault with all the MacBook Pros that use the NVIDIA GeForce 8600M GT graphics processor – see, eg: Apple’s (also prematurely terminated) ‘MacBook Pro: Distorted video or no video issues’ » http://support.apple.com/kb/ts2377 . I’ve a shed load of reading up to do on this issue from all over the web, including what appear to be some possible DIY fixes. I’ll most likely not waste any more time or energy on expecting Apple to take any responsibility for yet another well-known and well-documented fault with their MacBook Pro, since I find their naked contempt policy for Mac owners who fail to buy a shiny new Mac when the old one breaks down to be utterly revolting (not to mention environmentally unethical and unnecessarily destructive).
Re: you yourself being of the Yanqui petite bourgeois persuasion – on the two occasions I’ve been fortunate enough to visit the USA, I’ve been genuinely impressed by the admirable attributes of the Americans I’ve met and stayed with: heartwarmingly generous with their time and attention, welcoming with an effusive hospitality, helpful, friendly, and compassionate. Yet there’s a world of difference between the esteem in which I can hold individual Americans, and the contempt in which I can hold the ruling class social institutions of any country, including especially the USA and my own, the UK: greed-centric corporations, brutally repressive police forces, mass-killing-focussed foreign policy initiatives, etc., &c. Rest assured, from what little I know of you, you’re certainly in my highly esteemed American individuals category.
I don’t know how useful my advice was, since it wasn’t sufficient to convince the store manager at the Regent Street Apple store to provide you with a replacement battery.
I’m pretty sure nothing short of physical torture (which is obviously and repellently obnoxious) would convince that heartless, hard-nosed SoB to break with Apple’s iron cast built-in obsolescence policy – listen up and listen good: your Mac’s so old it’s ‘vintage’, so screw you, buddy – if you ain’t gonna buy a new Mac, or buy from us the parts needed to repair the damage we did to your old Mac with our known-to-be-faulty components, you can can just get the **** out of our shiny, shiny Apple Store, coz respecting your fancy-schmantzy ‘UK statutory consumer rights’ is only gonna put a dent in our bottom line, and getting to be filthy rich off of the likes of youse is what Apple’s really all about these days, capiche? I have GOT TO End This Conversation NOW!
There’s plenty of free web-based help and advice on reporting dodgy traders like Apple to the Trading Standards authority, and pursuing reparations from such lawbreakers through the small claims track in the civil courts. So now I’ve Kallisti back up-&-running again (albeit with a dead screen), on which to document my anti-Apple legal research, I’m taking my time to ensure I’m following due process, and relishing the irony of developing a suitable regulatory/legal punishment for Apple on the very ‘vintage’ flagship MacBook Pro which their offending policy has all but written off as obsolete. Plus, since it turns out its “Super”drive won’t eject a freshly burned DVD-R, I’ve ordered an Ubuntu 14.04 LTS 32-bit DVD to do a fresh unibooting install on my 2001-design backup PC notebook, to add some non-Apple computer robustness to my resources, until such time as I’ve saved up enough for to buy a purpose-built touch screen Ubuntu 14.04 LTS notebook, such as the System76 Darter UltraTouch (» https://system76.com/laptops/model/daru4 ); and that leaves plenty of time ahead to compare the long-term customer support reputations of potential Ubuntu PC manufacturer companies, to ensure that I don’t get taken for a fool by another Apple-like mobster-type corporation.
Time to begin investigating coconutBattery, I think. Many thanks again, Melophage – with zero support from fellow Mac users, I’d most likely have given up and thrown in the towel some time ago, but you’ve helped me to find the self-motivation to persist in perusing a just solution, despite my beginning this process by being sunk in the depths of an episode of severe clinical depression. I must admit, I’d no idea that contending against Yanqui corporate fascism could be so therapeutic!
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