Need help converting a document to pdf

I have an active account and want to convert a word document to pdf but can't because I received a message to contact support.  How can I get in contact with a live person?

Hi SenaW,
I would be happy to help you. I think I see what the problem is. You have an ExportPDF subscription, which allows you to convert PDF files TO Word format. To convert a Word doc to PDF, you need either Adobe PDF Pack or Acrobat.
Please let us know if you have additional questions.
Best,
Sara

Similar Messages

  • Need help converting a document

    I just purchased the adobe monthly plan and am trying to convert a document can you assist

    Hi SenaW,
    I would be happy to help you. I think I see what the problem is. You have an ExportPDF subscription, which allows you to convert PDF files TO Word format. To convert a Word doc to PDF, you need either Adobe PDF Pack or Acrobat.
    Please let us know if you have additional questions.
    Best,
    Sara

  • Acrobat 9.0 (Windows XP) I Need help converting an EPS to PDF

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    Does anyone know how to fix this problem? If you could give me a step by step instruction on how to do so it would be great because I am a new user.

    Try opening Distiller first (do not drag it) so that you can see the messages on screen. There is typically a log file produced also. For some reason, it appears that you are getting the message and it has no basic info included, but it may not be complete. I will not say that I can read all of the log files, but it is the starting place. Another alternative is to try to post the EPS file (hopefully not too big) for us to download and try ourselves. Unfortunately, I can not try AA9 that I do not have, only 4 different earlier versions.

  • I know that how to convert any documents to pdf file, but don't know how to get barcode on it. I am using windows 8.1. and want to see barcode on my documents before the print. Please help.

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    Hi Frank ,
    Please refer to the following link and see if this helps.
    https://helpx.adobe.com/acrobat/kb/error-organizer-database-damaged-reset-1.html
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    Need help converting a PDF to excel, the icon to convert dissappeared suggestions?

    Open the file in Acrobat, use File --> Save As... --> Microsoft Word.
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  • I would like to upgrade my subscription to allow me to convert word documents to pdf

    Hi,
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    Best Contact Customer Care - use the blue Still need help? button.

  • Convert word document in PDF,e pub,by using third party dll in Sharepoint designer workflow 2013?

    Hi,
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    So that I have question, Can we Install third party (.dll) in SharePoint workflow Designer for conversion?
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    it might be worth looking at these CodePlex steps, that plug directly into the Word Automation Services.
    http://sp2010wordautomation.codeplex.com/
    It'll provide you with a configurable step like the below that should help you achieve your aims
    Steven Andrews
    SharePoint Business Analyst: LiveNation Entertainment
    Blog: baron72.wordpress.com
    Twitter: Follow @backpackerd00d
    My Wiki Articles:
    CodePlex Corner Series
    Please remember to mark your question as "answered" if this solves (or helps) your problem.

  • Why do I get a black version when I convert my document to PDF?

    I have been using Microsoft Publisher 2007 with XP to produce a newsletter for over 11/2 years. Today when I converted the file to PDF it is black with all kinds of wierd colors. It looks nothing like the document I produced. This has never happened before. The PDF version last month looked exactly like the white background document I produced with all the fonts in the right colors, including the pictures. This one looks like a 4 year old got ahold of it and colored it any way she wanted. Nothing looks the same as my document. What happened?

    I found out that if I waited about 15 minutes the PDF file became normal. Thank heavens! I've now sent out my newsletter for my Quilt Club to our 90 e-mail subscribers and all of them I have heard from have gotten it the way I had written it. It must just have been a quirk that happened, but I sure am glad it fixed itself. I only have 5 more newsletters to write and then I am done. Thank Heaven. Thank you for trying to help. I was about to become even more crazed than I get when I have to publish the newsletter. I do it once a month and I never would have volunteered for the 2 year job if I had know how much work it is. My husband walks gently when he knows I am trying to put the newsletter together. I'm not usually crabby, but this has made me a nut case once a month. It's a good thing we've been married for 37 years, so he knows that it is only the "newsletter editor nutty lady" that is getting mad at everything and everyone, including him! Thanks for trying to help. You were the only one that answered. JO
    Date: Tue, 6 Jul 2010 03:29:03 -0600
    From: [email protected]
    To: [email protected]
    Subject: Why do I get a black version when I convert my document to PDF?
    How did you convert the file to PDF?
    >

  • Problems converting Word documents to  PDF

    I am having trouble converting Word documents to PDF files. Whenever I try to convert the file, I receive the following error message: Missing PDFMaker files. Do you want to run the installer in repair mode? When I run the installer in repair mode, I still receive the same message. I have Adobe Acobat Professional 8 and MS Office 2007 installed on my PC.

    Cannot delete or repair Adobe Acrobat Professional 6.0, nor access original disk since "accidently" using a registry repair program. I have used system restore to no avail.
    The following scenarios occur when trying to "change/remove" Adobe program/updates:
    Attempt to Uninstall:
    Adobe Acrobat/Reader 6.0.6 Update
    WINDOWS INSTALLER window:
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    Click OK to try again, or enter an alternate path to a folder containing installation package Adobe Acrobat and Reader 6.0.6 Update.msi in the box below.
    C:\Program Files\Adobe\{9074E407-55DC-4A4C-A591-6ADA60386EF4}\
    Click Okay and appears--
    ADD OR REMOVE PROGRAMS window:
    The installation source for this product is not available. Verify that the source exists and that you can access it.
    Attempt to Uninstall:
    Adobe Acrobat/Reader 6.0.5 Update
    WINDOWS INSTALLER window:
    The feature you are trying to use is on a network resource that is unavailable.
    Click OK to try again, or enter an alternate path to a folder containing installation package Adobe Acrobat and Reader 6.0.6 Update.msi in the box below.
    C:\Program Files\Adobe\{490A4339-AFA5-4098-A374-7752A1A30308}\
    Click Okay and appears--
    ADD OR REMOVE PROGRAMS window:
    The installation source for this product is not available. Verify that the source exists and that you can access it.
    Attempt to Uninstall
    Adobe Acrobat/Reader 6.0.1 Professional
    ADD OR REMOVE PROGRAMS window:
    This patch package could not be opened. Verify that the patch package exists and that you can access it, or contact the application vendor to verify that this is a valid Windows Installer patch package.
    Anyway to recover functionality to remove/change (uninstall/repair)?
    I also am unable to access the original disc now. WINDOWS INSTALLER window:
    This patch package could not be opened. Verify that the patch package exists and that you can access it, or contact the application vendor to verify that this is a valid Windows Installer patch package.
    Any help available?

  • Acrobat 11 Standard Office 2010 Pro Convert Word documents to PDF not working

    Adobe community,
    I can create PDF's inside Word 2010 using the Acrobat Add-in but right clicking a Word document or dragging a Word document into Adobe Acrobat 11 Standard does not work. I have updated both Acrobat 11 and Office 2010 with the latest updates available. Any suggestions would be greatly appreciated.

    Hi markl16215442,
    In order to convert word document to PDF by right-clicking or dragging the file, you must have Adobe PDF printer installed.
    For Windows, please check that Adobe PDF is set as default printer under "Start > Devices and Printers"
    While for MAC, Adobe PDF printer option is no more available and as it was removed with some changes in Apple's policy regarding virtual printers.
    So, check with your OS and then let me know.
    Regards,
    Anubha

  • Acrobat - Convert Office documents to PDF so that it is crawled/indexed by SharePoint search

    Hi there,
    This is a hybrid question between Acrobat and SharePoint and I'll post on both forums....
    Background:
    In a fairly complex application we have a publishing server that utilizes Acrobat to convert Office documents to PDF using the Convert to PDF functionality.
    We then publish that PDF to a library in SharePoint.  We would like to have those published PDFs searchable by SharePoint search.  Unfortunately there is something about these PDFs where SharePoint cannot crawl the content.
    Note:  I do realize that PDFs are not indexable by SharePoint out of the box and I have installed and configured the iFilter utility.  I have been able to index and search for other PDFs, so I know the mechanism works.  It just seems to be these
    particular PDFs.
    I have also manually "Saved as PDF" directly from Word/Excel and those PDFs are crawled by SharePoint....it just seems to be when Acrobat does its conversion.  I'm sure it's just a simple configuration somewhere... I just don't know what I'm
    looking for.
    Another note:  When I open the published PDFs, I am able to use Acrobat's search to find the text.... and the text is selectable; so it's not as if the conversion changed it to an image.
    So....would anyone happen to have encountered this issue?  Or does anyone know what makes a PDF indexable by SharePoint search?
    Thanks in advance

    Hi  ,
    According to your description, my understanding is that the PDFs which are converted from Office documents by Acrobat cannot be crawled in your SharePoint 2010.
    For your issue, please make sure these PDFs version is 1.5(Acrobat 6.x) or above.
    You can take steps as below for verifying:
    Open your PDF using Adobe Reader.
    Go to File -> Properties.
    Check the PDF Version under Advanced section.
    Best Regards,
    Eric
    Eric Tao
    TechNet Community Support

  • Acrobat 10.1.3 Word Crash when converting 2007 document to PDF.

    Word 2007 Crashes with the error seen below, when using the Convert to PDF button on the Acrobat ribbon in Word.  The document may have footnotes.  I can convert other docuemnts to pdf in this fashion.  Is there an issue converting Word Docuements to PDF if they have foot notes?  I saw a post where someone had a table in a docuemnt that was causing Word to crash when it was converted to PDF in this fashion.
    Problem Event Name: BEX
    Application Name: WINWORD.EXE
    Application Version: 12.0.6545.5000
    Application Timestamp: 4c653e57
    Fault Module Name: wwlib.dll
    Fault Module Version: 12.0.6545.5000
    Fault Module Timestamp: 4c653fe2
    Exception Offset: 00cd18bc
    Exception Code: c0000409
    Exception Data: 00000000
    OS Version: 6.1.7600.2.0.0.256.4
    Locale ID: 1033

    Hi,
    I convert several Word documents having footnotes to PDF using Acrobat X and it works fine. Is it possible for you to share your Word file in which you are seeing this issue so that I can investigate? You can send me the file @ [email protected]
    Thanks,
    Love Bisht

  • Hello, I have includes a Web link in an image. When I convert the document in PDF, the link remains inactive. Could use me? Thank you.

    Hello,
    I have includes a Web link in an image.
    When I convert the document in PDF, the link remains inactive. Could use me?
    Thank you.

    No version of Pages will allow images to be links. We always got around this by bracketting the image with text and making the link in that.
    Pages 5 has lost the ability to have cross links in pdfs and seems to have a bug that disables any links after the first page.
    Peter

  • I need to convert hundreds of TRANSPARENT PDFs into PNG or TIFF

    I need to convert hundreds of TRANSPARENT PDFs into PNG or TIFF. 
    That's not possible with Acrobat. It’s possible to convert hundreds of PDFs into PNG or TIFF using batch processing. But transparency is LOST! 
    Photoshop is the only software I know of which is able to keep transparency when converting from PDF to PNG.
    But now I have problems to get batch processing running.
    I made an Action with “Open file”, “Save as PSD” and “Export to PNG”. 
    Using this Action in batch-process-files with source as a folder with many PDFs and target as a different folder results in many opened PDFs within Photoshop. Nothing else happens:-(. 
    Any ideas? 
    Thanks
    Norbert

    Great:)
    It worked at once.
    Thank you so much for this link.
    Best regards
    Norbert

  • How do I convert my document from PDF to Word?

    How do I convert my document from PDF to Word?

    With a paid subscription to one of our PDF services you can convert from PDF to Word - https://files.acrobat.com/ for additional inforation and options 

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