Need help diagnosing cause of printing issue w/ image distortion

Hello, I'm looking for some expert advice for my print issue with image distortion (see above) on my files once setup and proofed by my printer.
I have a large PSD background file out of photoshop (CMYK, 170mb psd) that is being placed into an InDesign document. No preflight errors, all correct SWOP cmyk settings, and I keep having issues where images distort on my printers proofs - they seem unable to explain the issue and can't offer any other suggestions beyond ("just try resaving/uploading again" which of course has an added fee with each upload...).
The files are all fine on our end: on-screen, on our cmyk proofs, and our saved PDFs/packaged files. But everytime our printer opens these they seem to have these distorted image problems - scrambled images (almost as if there was a ghosted transparent image in the distorted area), strange lines (see above, and color distortion (usually greens and pinks, see above).
Is this an issue with my settings/file formats? Maybe the issue lies on our printers end? I'll keep checking this throughout the day and provide quick answers to anyone who can help me get to the bottom of this.
Adobe forums have been a huge help in years past so I decided this was by best bet for a resolution from those who know more than myself (or my printer), thanks for taking the time to help!
- Ian

Hello, I'm looking for some expert advice for my print issue with image distortion (see above) on my files once setup and proofed by my printer.
I have a large PSD background file out of photoshop (CMYK, 170mb psd) that is being placed into an InDesign document. No preflight errors, all correct SWOP cmyk settings, and I keep having issues where images distort on my printers proofs - they seem unable to explain the issue and can't offer any other suggestions beyond ("just try resaving/uploading again" which of course has an added fee with each upload...).
The files are all fine on our end: on-screen, on our cmyk proofs, and our saved PDFs/packaged files. But everytime our printer opens these they seem to have these distorted image problems - scrambled images (almost as if there was a ghosted transparent image in the distorted area), strange lines (see above, and color distortion (usually greens and pinks, see above).
Is this an issue with my settings/file formats? Maybe the issue lies on our printers end? I'll keep checking this throughout the day and provide quick answers to anyone who can help me get to the bottom of this.
Adobe forums have been a huge help in years past so I decided this was by best bet for a resolution from those who know more than myself (or my printer), thanks for taking the time to help!
- Ian

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    [2012-10-28 01:01] Running 'pacman --dbpath /dev/shm/fakepacdb -Sy'
    [2012-10-28 01:01] synchronizing package lists
    [2012-10-28 01:05] Running 'pacman -Syu'
    [2012-10-28 01:05] synchronizing package lists
    [2012-10-28 01:05] starting full system upgrade
    [2012-10-28 01:07] upgraded firefox (16.0.1-1 -> 16.0.2-1)
    [2012-10-28 01:07] upgraded firefox-i18n-cy (16.0.1-1 -> 16.0.2-1)
    [2012-10-28 01:07] upgraded phonon (1:4.6.0-2 -> 1:4.6.0-3)
    [2012-10-28 01:07] upgraded wget (1.14-1 -> 1.14-2)
    [2012-10-28 01:07] Exited with code 0
    [2012-10-28 01:17] Running 'pacman --dbpath /dev/shm/fakepacdb -Sy'
    [2012-10-28 01:17] synchronizing package lists
    [2012-10-28 01:01] Running 'pacman --dbpath /dev/shm/fakepacdb -Sy'
    [2012-10-28 01:01] synchronizing package lists
    [2012-10-28 01:17] Running 'pacman --dbpath /dev/shm/fakepacdb -Sy'
    [2012-10-28 01:17] synchronizing package lists
    [2012-10-28 02:01] Running 'pacman --dbpath /dev/shm/fakepacdb -Sy'
    [2012-10-28 02:01] synchronizing package lists
    [2012-10-28 02:33] Running 'pacman --dbpath /dev/shm/fakepacdb -Sy'
    [2012-10-28 02:33] synchronizing package lists
    [2012-10-28 03:01] Running 'pacman --dbpath /dev/shm/fakepacdb -Sy'
    [2012-10-28 03:01] synchronizing package lists
    [2012-10-28 03:17] Running 'pacman --dbpath /dev/shm/fakepacdb -Sy'
    [2012-10-28 03:17] synchronizing package lists
    [2012-10-28 03:31] Running 'pacman -Syu'
    [2012-10-28 03:31] synchronizing package lists
    [2012-10-28 03:31] starting full system upgrade
    [2012-10-28 03:34] upgraded imagemagick (6.7.9.8-2 -> 6.8.0.3-1)
    [2012-10-28 03:34] upgraded calibre (0.9.4-1 -> 0.9.4-2)
    [2012-10-28 03:34] upgraded ilmbase (1.0.2-1 -> 1.0.3-1)
    [2012-10-28 03:34] upgraded openexr (1.7.1-1 -> 1.7.1-2)
    [2012-10-28 03:34] upgraded glew (1.8.0-2 -> 1.9.0-1)
    [2012-10-28 03:34] upgraded enblend-enfuse (4.0-7 -> 4.0-8)
    [2012-10-28 03:34] upgraded gambas3-runtime (3.3.3-2 -> 3.3.3-3)
    [2012-10-28 03:34] upgraded gambas3-devel (3.3.3-2 -> 3.3.3-3)
    [2012-10-28 03:34] upgraded gegl (0.2.0-4 -> 0.2.0-5)
    [2012-10-28 03:34] upgraded hugin (2011.4.0-6 -> 2011.4.0-7)
    [2012-10-28 03:34] upgraded imagemagick-doc (6.7.9.8-2 -> 6.8.0.3-1)
    [2012-10-28 03:35] upgraded inkscape (0.48.3.1-6 -> 0.48.3.1-7)
    [2012-10-28 03:35] upgraded kdelibs (4.9.2-2 -> 4.9.2-3)
    [2012-10-28 03:35] upgraded kdelibs3 (3.5.10-14 -> 3.5.10-15)
    [2012-10-28 03:35] upgraded obex-data-server (0.4.6-2 -> 0.4.6-3)
    [2012-10-28 03:35] upgraded xine-lib (1.2.2-2 -> 1.2.2-3)
    [2012-10-28 03:35] upgraded opencv (2.4.2-4 -> 2.4.2-5)
    [2012-10-28 03:35] upgraded pstoedit (3.60-2 -> 3.60-3)
    [2012-10-28 03:35] Exited with code 0
    [2012-10-28 16:01] Running 'pacman --dbpath /dev/shm/fakepacdb -Sy'
    [2012-10-28 16:01] synchronizing package lists
    [2012-10-28 17:01] Running 'pacman --dbpath /dev/shm/fakepacdb -Sy'
    [2012-10-28 17:01] synchronizing package lists
    [2012-10-28 17:17] Running 'pacman --dbpath /dev/shm/fakepacdb -Sy'
    [2012-10-28 17:17] synchronizing package lists
    [2012-10-28 18:01] Running 'pacman --dbpath /dev/shm/fakepacdb -Sy'
    [2012-10-28 18:01] synchronizing package lists
    [2012-10-28 18:17] Running 'pacman --dbpath /dev/shm/fakepacdb -Sy'
    [2012-10-28 18:17] synchronizing package lists
    [2012-10-28 19:01] Running 'pacman --dbpath /dev/shm/fakepacdb -Sy'
    [2012-10-28 19:01] synchronizing package lists
    [2012-10-28 19:17] Running 'pacman --dbpath /dev/shm/fakepacdb -Sy'
    [2012-10-28 19:17] synchronizing package lists
    [2012-10-28 20:01] Running 'pacman --dbpath /dev/shm/fakepacdb -Sy'
    [2012-10-28 20:01] synchronizing package lists
    [2012-10-28 20:17] Running 'pacman --dbpath /dev/shm/fakepacdb -Sy'
    [2012-10-28 20:17] synchronizing package lists
    [2012-10-28 20:32] Running 'pacman -Syu'
    [2012-10-28 20:32] synchronizing package lists
    [2012-10-28 20:33] starting full system upgrade
    [2012-10-28 20:37] upgraded linux-api-headers (3.5.5-1 -> 3.6.3-1)
    [2012-10-28 20:37] Generating locales...
    [2012-10-28 20:37] cy_GB.UTF-8... done
    [2012-10-28 20:37] cy_GB.ISO-8859-14... done
    [2012-10-28 20:37] en_GB.UTF-8... done
    [2012-10-28 20:37] en_GB.ISO-8859-1... done
    [2012-10-28 20:37] en_US.UTF-8... done
    [2012-10-28 20:37] en_US.ISO-8859-1... done
    [2012-10-28 20:37] Generation complete.
    [2012-10-28 20:37] upgraded glibc (2.16.0-4 -> 2.16.0-5)
    [2012-10-28 20:37] upgraded binutils-multilib (2.22-10 -> 2.23-1)
    [2012-10-28 20:37] upgraded colordiff (1.0.10-1 -> 1.0.12-1)
    [2012-10-28 20:37] upgraded lib32-glibc (2.16.0-4 -> 2.16.0-5)
    [2012-10-28 20:37] upgraded lib32-gcc-libs (4.7.2-1 -> 4.7.2-2)
    [2012-10-28 20:37] upgraded gcc-libs-multilib (4.7.2-1 -> 4.7.2-2)
    [2012-10-28 20:37] upgraded gcc-multilib (4.7.2-1 -> 4.7.2-2)
    [2012-10-28 20:37] upgraded monit (5.5-1 -> 5.5-2)
    [2012-10-28 20:37] upgraded powertop (2.1-1 -> 2.1.1-1)
    [2012-10-28 20:37] upgraded syslinux (4.05-7 -> 4.06-1)
    [2012-10-28 20:37] Exited with code 0
    [2012-10-28 20:46] Running 'pacman -U /home/software/packages/dropbox-cli-1-13-x86_64.pkg.tar.xz'
    [2012-10-28 20:46] upgraded dropbox-cli (1-12 -> 1-13)
    [2012-10-28 20:46] Exited with code 0
    [2012-10-28 21:01] Running 'pacman --dbpath /dev/shm/fakepacdb -Sy'
    [2012-10-28 21:01] synchronizing package lists
    [2012-10-28 21:17] Running 'pacman --dbpath /dev/shm/fakepacdb -Sy'
    [2012-10-28 21:17] synchronizing package lists
    [2012-10-28 22:01] Running 'pacman --dbpath /dev/shm/fakepacdb -Sy'
    [2012-10-28 22:01] synchronizing package lists
    I assume that obex-data-server is a plausible culprit but I'm not certain whether other things might be implicated such as glibc.
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    bluetooth.service - Bluetooth service
    Loaded: loaded (/usr/lib/systemd/system/bluetooth.service; enabled)
    Active: active (running) since Sun, 2012-10-28 21:52:27 GMT; 17min ago
    Main PID: 415 (bluetoothd)
    CGroup: name=systemd:/system/bluetooth.service
    └ 415 /usr/sbin/bluetoothd -n
    Oct 28 21:52:20 <computername> bluetoothd[415]: Bluetooth daemon 4.101
    Oct 28 21:52:27 <computername> bluetoothd[415]: Starting SDP server
    Oct 28 21:52:29 <computername> bluetoothd[415]: Bluetooth Management interface initialized
    Oct 28 21:52:27 <computername> systemd[1]: Started Bluetooth service.
    Oct 28 21:52:30 <computername> bluetoothd[415]: bluetoothd[415]: Starting SDP server
    Oct 28 21:52:30 <computername> bluetoothd[415]: bluetoothd[415]: Bluetooth Management interface initialized
    errors.log includes these lines:
    Oct 28 15:36:28 localhost bluetoothd[447]: hci0: Remove UUID (0x0011) failed: Invalid Parameters (0x0d)
    Oct 28 15:36:28 localhost bluetoothd[447]: hci0: Remove UUID (0x0011) failed: Invalid Parameters (0x0d)
    journalctl includes:
    Oct 28 02:28:05 <computername> /USR/SBIN/CROND[30610]: (root) CMDOUT (run/udev/data/+bluetooth:hci0)
    Oct 28 02:28:45 <computername> /USR/SBIN/CROND[30610]: (root) CMDOUT (usr/lib/modules/3.0.48-1-lts/kernel/net/bluetooth/)
    Oct 28 02:28:45 <computername> /USR/SBIN/CROND[30610]: (root) CMDOUT (usr/lib/modules/3.0.48-1-lts/kernel/net/bluetooth/bluetooth.ko.gz)
    Oct 28 02:28:45 <computername> /USR/SBIN/CROND[30610]: (root) CMDOUT (usr/lib/modules/3.0.48-1-lts/kernel/net/bluetooth/bnep/)
    Oct 28 02:28:45 <computername> /USR/SBIN/CROND[30610]: (root) CMDOUT (usr/lib/modules/3.0.48-1-lts/kernel/net/bluetooth/bnep/bnep.ko.gz)
    Oct 28 02:28:45 <computername> /USR/SBIN/CROND[30610]: (root) CMDOUT (usr/lib/modules/3.0.48-1-lts/kernel/net/bluetooth/hidp/)
    Oct 28 02:29:06 <computername> /USR/SBIN/CROND[30610]: (root) CMDOUT (usr/lib/systemd/system/bluetooth.target)
    Oct 28 02:30:48 <computername> /USR/SBIN/CROND[30610]: (root) CMDOUT (usr/share/mime/application/vnd.kde.bluedevil-audio.xml)
    Oct 28 02:30:48 <computername> /USR/SBIN/CROND[30610]: (root) CMDOUT (usr/share/mime/application/vnd.kde.bluedevil-input.xml)
    Oct 28 02:30:48 <computername> /USR/SBIN/CROND[30610]: (root) CMDOUT (usr/share/mime/application/vnd.kde.bluedevil-network-dun.xml)
    Oct 28 02:30:48 <computername> /USR/SBIN/CROND[30610]: (root) CMDOUT (usr/share/mime/application/vnd.kde.bluedevil-network-panu.xml)
    Oct 28 02:30:48 <computername> /USR/SBIN/CROND[30610]: (root) CMDOUT (usr/share/mime/application/vnd.kde.bluedevil-sendfile.xml)
    Oct 28 02:32:29 <computername> /USR/SBIN/CROND[30610]: (root) CMDOUT (var/lib/bluetooth/***/config)
    Oct 28 15:36:24 <computername> systemd[1]: Service bluetooth.target is not needed anymore. Stopping.
    Oct 28 15:36:24 <computername> systemd[1]: Stopping Bluetooth.
    Oct 28 15:36:24 <computername> systemd[1]: Stopped target Bluetooth.
    Oct 28 15:36:24 <computername> systemd[1]: Starting Bluetooth.
    Oct 28 15:36:24 <computername> systemd[1]: Reached target Bluetooth.
    Oct 28 15:36:25 <computername> bluetoothd[447]: bluetoothd[447]: Adapter /org/bluez/447/hci0 has been disabled
    Oct 28 15:36:25 <computername> bluetoothd[447]: Adapter /org/bluez/447/hci0 has been disabled
    Oct 28 15:36:25 <computername> bluetoothd[447]: Unregister path: /org/bluez/447/hci0
    Oct 28 15:36:25 <computername> bluetoothd[447]: bluetoothd[447]: Unregister path: /org/bluez/447/hci0
    Oct 28 15:36:25 <computername> bluetoothd[447]: bluetoothd[447]: input-headset driver probe failed for device ***
    Oct 28 15:36:25 <computername> bluetoothd[447]: input-headset driver probe failed for device ***
    Oct 28 15:36:25 <computername> bluetoothd[447]: Adapter /org/bluez/447/hci0 has been enabled
    Oct 28 15:36:25 <computername> bluetoothd[447]: bluetoothd[447]: Adapter /org/bluez/447/hci0 has been enabled
    Oct 28 15:36:28 <computername> bluetoothd[447]: bluetoothd[447]: hci0: Remove UUID (0x0011) failed: Invalid Parameters (0x0d)
    Oct 28 15:36:28 <computername> bluetoothd[447]: hci0: Remove UUID (0x0011) failed: Invalid Parameters (0x0d)
    Oct 28 15:36:28 <computername> bluetoothd[447]: bluetoothd[447]: hci0: Remove UUID (0x0011) failed: Invalid Parameters (0x0d)
    Oct 28 15:36:28 <computername> bluetoothd[447]: hci0: Remove UUID (0x0011) failed: Invalid Parameters (0x0d)
    Oct 28 16:11:55 <computername> systemd[1]: Stopping Bluetooth.
    Oct 28 16:11:55 <computername> systemd[1]: Stopped target Bluetooth.
    Oct 28 16:11:55 <computername> systemd[1]: Stopping Bluetooth service...
    Oct 28 16:11:55 <computername> bluetoothd[447]: bluetoothd[447]: Terminating
    Oct 28 16:11:55 <computername> bluetoothd[447]: Terminating
    Oct 28 16:11:55 <computername> bluetoothd[447]: Stopping SDP server
    Oct 28 16:11:55 <computername> bluetoothd[447]: Exit
    Oct 28 16:11:55 <computername> bluetoothd[447]: bluetoothd[447]: Stopping SDP server
    Oct 28 16:11:55 <computername> bluetoothd[447]: bluetoothd[447]: Exit
    Oct 28 16:11:56 <computername> systemd[1]: Stopped Bluetooth service.
    Oct 28 16:58:47 <computername> kernel: Bluetooth: Core ver 2.16
    Oct 28 16:58:47 <computername> kernel: Bluetooth: HCI device and connection manager initialized
    Oct 28 16:58:47 <computername> kernel: Bluetooth: HCI socket layer initialized
    Oct 28 16:58:47 <computername> kernel: Bluetooth: L2CAP socket layer initialized
    Oct 28 16:58:47 <computername> kernel: Bluetooth: SCO socket layer initialized
    Oct 28 16:58:47 <computername> kernel: thinkpad_acpi: rfkill switch tpacpi_bluetooth_sw: radio is blocked
    Oct 28 16:58:54 <computername> bluetoothd[411]: Bluetooth daemon 4.101
    Oct 28 16:58:55 <computername> bluetoothd[411]: bluetoothd[411]: Bluetooth daemon 4.101
    Oct 28 16:59:00 <computername> bluetoothd[411]: Starting SDP server
    Oct 28 16:59:00 <computername> bluetoothd[411]: Bluetooth Management interface initialized
    Oct 28 16:59:09 <computername> bluetoothd[411]: bluetoothd[411]: Starting SDP server
    Oct 28 16:59:09 <computername> bluetoothd[411]: bluetoothd[411]: Bluetooth Management interface initialized
    Oct 28 16:59:00 <computername> systemd[1]: Started Bluetooth service.
    Oct 28 16:59:00 <computername> systemd[1]: Starting Bluetooth.
    Oct 28 16:59:00 <computername> systemd[1]: Reached target Bluetooth.
    Oct 28 16:59:00 <computername> systemd[1]: Service bluetooth.target is not needed anymore. Stopping.
    Oct 28 16:59:00 <computername> systemd[1]: Stopping Bluetooth.
    Oct 28 16:59:00 <computername> systemd[1]: Stopped target Bluetooth.
    Oct 28 16:59:09 <computername> kernel: Bluetooth: BNEP (Ethernet Emulation) ver 1.3
    Oct 28 20:46:50 <computername> systemd[1]: Stopping Bluetooth service...
    Oct 28 20:46:50 <computername> bluetoothd[411]: bluetoothd[411]: Terminating
    Oct 28 20:46:50 <computername> bluetoothd[411]: Terminating
    Oct 28 20:46:50 <computername> bluetoothd[411]: Stopping SDP server
    Oct 28 20:46:50 <computername> bluetoothd[411]: Exit
    Oct 28 20:46:50 <computername> bluetoothd[411]: bluetoothd[411]: Stopping SDP server
    Oct 28 20:46:50 <computername> bluetoothd[411]: bluetoothd[411]: Exit
    Oct 28 20:46:50 <computername> systemd[1]: Stopped Bluetooth service.
    Oct 28 20:47:39 <computername> kernel: Bluetooth: Core ver 2.16
    Oct 28 20:47:39 <computername> kernel: Bluetooth: HCI device and connection manager initialized
    Oct 28 20:47:39 <computername> kernel: Bluetooth: HCI socket layer initialized
    Oct 28 20:47:39 <computername> kernel: Bluetooth: L2CAP socket layer initialized
    Oct 28 20:47:39 <computername> kernel: Bluetooth: SCO socket layer initialized
    Oct 28 20:47:39 <computername> kernel: thinkpad_acpi: rfkill switch tpacpi_bluetooth_sw: radio is blocked
    Oct 28 20:47:45 <computername> bluetoothd[435]: Bluetooth daemon 4.101
    Oct 28 20:47:45 <computername> bluetoothd[435]: bluetoothd[435]: Bluetooth daemon 4.101
    Oct 28 20:47:52 <computername> systemd[1]: Started Bluetooth service.
    Oct 28 20:47:52 <computername> systemd[1]: Starting Bluetooth.
    Oct 28 20:47:52 <computername> systemd[1]: Reached target Bluetooth.
    Oct 28 20:47:52 <computername> systemd[1]: Service bluetooth.target is not needed anymore. Stopping.
    Oct 28 20:47:52 <computername> systemd[1]: Stopping Bluetooth.
    Oct 28 20:47:52 <computername> systemd[1]: Stopped target Bluetooth.
    Oct 28 20:47:55 <computername> bluetoothd[435]: bluetoothd[435]: Starting SDP server
    Oct 28 20:47:55 <computername> bluetoothd[435]: bluetoothd[435]: Bluetooth Management interface initialized
    Oct 28 20:47:52 <computername> bluetoothd[435]: Starting SDP server
    Oct 28 20:47:55 <computername> bluetoothd[435]: Bluetooth Management interface initialized
    Oct 28 20:47:55 <computername> kernel: Bluetooth: BNEP (Ethernet Emulation) ver 1.3
    Oct 28 21:51:35 <computername> systemd[1]: Stopping Bluetooth service...
    Oct 28 21:51:35 <computername> bluetoothd[435]: bluetoothd[435]: Terminating
    Oct 28 21:51:35 <computername> bluetoothd[435]: Terminating
    Oct 28 21:51:35 <computername> bluetoothd[435]: Stopping SDP server
    Oct 28 21:51:35 <computername> bluetoothd[435]: Exit
    Oct 28 21:51:35 <computername> bluetoothd[435]: bluetoothd[435]: Stopping SDP server
    Oct 28 21:51:35 <computername> bluetoothd[435]: bluetoothd[435]: Exit
    Oct 28 21:51:35 <computername> systemd[1]: Stopped Bluetooth service.
    Oct 28 21:52:03 <computername> kernel: Bluetooth: Core ver 2.16
    Oct 28 21:52:03 <computername> kernel: Bluetooth: HCI device and connection manager initialized
    Oct 28 21:52:03 <computername> kernel: Bluetooth: HCI socket layer initialized
    Oct 28 21:52:03 <computername> kernel: Bluetooth: L2CAP socket layer initialized
    Oct 28 21:52:03 <computername> kernel: Bluetooth: SCO socket layer initialized
    Oct 28 21:52:04 <computername> kernel: thinkpad_acpi: rfkill switch tpacpi_bluetooth_sw: radio is blocked
    Oct 28 21:52:20 <computername> bluetoothd[415]: bluetoothd[415]: Bluetooth daemon 4.101
    Oct 28 21:52:20 <computername> bluetoothd[415]: Bluetooth daemon 4.101
    Oct 28 21:52:27 <computername> bluetoothd[415]: Starting SDP server
    Oct 28 21:52:29 <computername> bluetoothd[415]: Bluetooth Management interface initialized
    Oct 28 21:52:27 <computername> systemd[1]: Started Bluetooth service.
    Oct 28 21:52:27 <computername> systemd[1]: Starting Bluetooth.
    Oct 28 21:52:27 <computername> systemd[1]: Reached target Bluetooth.
    Oct 28 21:52:27 <computername> systemd[1]: Service bluetooth.target is not needed anymore. Stopping.
    Oct 28 21:52:27 <computername> systemd[1]: Stopping Bluetooth.
    Oct 28 21:52:27 <computername> systemd[1]: Stopped target Bluetooth.
    Oct 28 21:52:30 <computername> bluetoothd[415]: bluetoothd[415]: Starting SDP server
    Oct 28 21:52:30 <computername> bluetoothd[415]: bluetoothd[415]: Bluetooth Management interface initialized
    Oct 28 21:52:30 <computername> kernel: Bluetooth: BNEP (Ethernet Emulation) ver 1.3
    I'm not sure why "adaptor  /org/bluez/447/hci0" would be disabled? Or what would have disabled it? I guessing this is the key but is this a symptom or a cause?
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    Last edited by cfr (2012-10-29 01:30:45)

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