Need Help...Do I have The mother of all itunes software problems???
I am in desperate need of help. I have fried three new ipod touches in two days. I Purchased a new 32GB 2d Gen ipod touch on Mon. 11/24. Worked okay till Friday 11/28. When I tried to sync with new additions, a warning came up “the ipod could not be updated, an unknown error occurred (9)” That was followed by a windows vista windows warning “USB device not recognized”
When I disconnected the touch I found that it could not be started. Tried a forced restore pressing the sleep switch and the home button together. That did not work.
Brought the touch to my apple store genius bar on Saturday and they too couldn’t get it to work. They switched out the ipod with a new one. Brought the new one home connected it and it received the new ipod touch software download okay. But when it tried to sync the same problem repeated…the two pop up warnings as before and a second dead ipod!
I then synced my ipod classic with no problems, so it appears the itunes software is okay. I’ve scheduled another appointment with the local apple store genius bar again.
When I took the new fried touch back to the Apple genius bar, it was switched out again. It was activated (by the initial step ipod touch software download on their computer.
I brought my laptop with me so we could test the syncing. The syncing proceeded initially for several minutes, and then the dreaded pop up warnings appeared
“the ipod could not be updated, an unknown error occurred (9)” That was followed by a windows vista warning “USB device not recognized”
The new replacement ipod touch was also fried.
The tech gave me yet another new ipod touch. He had never encountered such a problem and advised me delete and reinstall itunes and call the APL CARE 800 support number and go over the problem with one of their techs who have a broad range of experience in dealing with possible PC related issues.
As my other ipod has no problem syncing from the same laptop (Dell Inspiron 1520 using Vista) I am wondering if the problem might be a corrupted Itunes software problem that affects only the touch and not the ipod classics.
Has anyone heard of a bad itunes software related problem? I googled this and could find no info. Thanks for your help!
If you click View, Show Sidebar you will see the other libraries under Shared in the left hand column. Click on the Library you want and you can expand it to select Music, Movies etc. Select whatever items you want and click import if you want to move them to your Library.
You will have to have all computers authorised with the relevant Apple ID's
Store > Authorise this computer...
This is separate from the Home Sharing username and password and is to allow playing of DRM Movies, TV shows etc from the other computer.
If both Computers use the same apple id this step is not required.
Similar Messages
-
I need help! I have the iphone 5 and I want to buy the whastsaap, but it turns out I get to put the answers up and answer the questions but I do not remember. Someone could help me? Help! Thank you!
Security questions:
https://discussions.apple.com/thread/4533485?tstart=0 -
I need help! I have an error when dowloading itunes 64-bit!
I have tried several times to download Itunes 64-bit to my windows and i have the same error each time. I have tried to uninstall all of the applications from apple but it won't let me uninstall Bonjour and Apple Moble Device support. I have none of the other apple applications on my computer and it still will not let me download 64-bit. Please try and help me soon!
Click here and follow the instructions. You may need to completely remove and reinstall iTunes and all related components, or run the process multiple times; this won't normally affect its library, but that should be backed up anyway.
(100127) -
The mother of all iChat AV problems
All the computers listed below can text chat among themselves but almost all of them cannot audio or video iChat AV with each other.
I hope you can follow along, as this will get very complicated. It is a hard story to tell.
I have been working on this for about 3 weeks now. I have read just about every post in the past 3 weeks. A 2nd Level Apple Tech Support person said I should post this for all to read because it encompasses so many problems all at once without any results and I have some interesting situations. I have tried every single suggestion in the forum without any results. I have spent hours on the phone with Apple iChat support, 2nd level Apple support and Linksys support. I’m an experienced iChat AV person and have been video conferencing for 10 years, starting back with CU-SeeMe. Actually did Beta testing for that CODEC. At the end of this, I will tell you what I haven’t tried yet, and it’s only one thing. And Ralph Jones of the UK, I have read every page of your website about ichat AV and tried everything on it. Thanks for the good work along with everyone else.
I’m the tech administrator for a Day Care Center. At the Day Care Center there are 15 Macs; 12 new 14 inch iBooks - 1.3 GHz with 756 MB RAM, one -15inch PowerBook 1 GHZ with 1 Gig RAM., an iMac 1 GHz with 1 Gig RAM, and one – 17inch 1.67 GHz PowerBook with 1 Gig of RAM.
My office has 2 Macs using iChat AV, a PowerBook 400 Titanium – 500 MB RAM and a G5 – Dual 2GHz – 3500 MB RAM.
All ADSL connections, all Verizon DSL. There are 8 different locations involved in this. 7 locations are using Linksys WRT54G routers, version 2 and 5’s, all updated to the latest firmware. My office is using a Linksys WRT54GS version 1 also updated to the latest firmware. 7 locations are using Westell 2200 DSL modems, and the one residential location that is DHCP is using a Westell 6100 Modem, the 6100 is set to default settings.
7 locations have static IP’s from the ISP and the 8th location is DHCP direct from Verizon (a typical residential set-up). Each location has 2 computers associated with it, all with iSight cameras. All 17 computers are using iChat AV through an AIM account.
All the computers are running OS 10.4.3 and are up to date as of this posting, including the J2SE 5.0 ver. 3 update and the Security Update 2005-009.
At my office and the office of the Day Care Center, all the computers are designated with a static IP. At the other locations the computers are DHCP, set to automatically get an IP from the router.
In all attempts to video iChat with all the computers, whenever an attempt is made, the 2 computers always get a video preview window and they say, “Starting video chat with …”, but then the dreaded responses always follow after trying to accept; “Did not respond”, “Fail to start video chat”, or “Cancelled the connection.”
So first, my office and the Day Care Office (DCO) have been video conferencing for over 1 year with iChat AV, but now we can no longer video chat. The only thing that changed was at both locations the routers went form an older Linksys WAP54G (A, B, & G) router to the WRT54GS ver. 1 at my office and a WRT54G ver.2 at the DCO a while ago. I can no longer video conference to the DCO nor can they video conference to me between any combination of the 4 computers at the 2 locations (a G5, PB 400, PB 1 GHz, iMac 1 GHz.). Not to long ago they all could video iChat with each other.
My office (with both computers) can iChat with the one location that is DHCP (the Verizon residential setup – both routers set to their defaults, no special stuff). But I can only video conference with the iBook not the PowerBook. In reverse, the iBook can call me but the PB can not. I have brought the PowerBook back to my office and it can video iChat back to the iBook at it’s location from the PowerBook that came from that location. The PB can even connect to my 2 computers on my router at my office. We did a 3 way to the iBook with my G5 hosting, the PowerBook at my office and the iBook at it’s location. When I take the PoweBook back to it’s original location (where the iBook is – the residential location) it can’t video conference with my office, no matter who calls whom.
In the remaining 6 locations, none of the computers can iChat with any of the other locations at all. I have only been able to iChat with the one location that is the Verizon DHCP location (residential setup) and only to the iBook not the PowerBook.
Now to get even weirder, as I said each location has at least 2 computers. At each of the 7 locations (but not my office), the 2 computers at that location, on the same router, can iChat between themselves over AIM (not BonJour) but they can not video chat with any of the other 7 locations.
All 17 computers connect correctly to the Apple iChat test sites: appleU3test01 and appleU3test03 at very good speeds. Oh speaking of speeds, when I first thought maybe it was a connection speed problem, I checked each location by downloading a file off the ISP’s server to check actual speeds, no connection is slower than 75 KB/s, most are plus 150 KB/s downloading the file. I tried 5 different DSL speed websites such as DSLReports.com and they are so inaccurate for testing speeds, they’re not worth using. I would get variations of speeds sometimes 400 to 500 Kbps difference between web services from the same computer at basically the same time.
To recap, my office G5 can only chat with one computer of the 17, the iBook at the Verizon residential setup. The PowerBook from the residential setup can chat back to its home connection to the iBook from my office only. None of the other computers can chat with each other from one location to the other. All the computers (except my G5 and the one iBook) can only chat with the other computer that is located on the same router.
I have concentrated on trying to get my office and the DCO connected. I have tried everything. That’s why after talking with Apple about this, the tech said to post this. Not many people will have so many computers simultaneously to work with. He even said I tried everything.
The one thing I haven’t tried is removing the Linksys router from both ends of a connection and just go through the Westell Modem. There is too much involved changing over the 2 offices or the other locations with all the computers at each location. I can’t afford to experiment that way with working business situations. These are not home environments.
I’m still not sure if the problem is an Apple thing with the latest updates or a router problem because the firmware updates have installed a lot of security stuff. I never had to even consider Port Forwarding or anything. iChat AV with the Linksys routers in their default settings just worked.
One odd thing I noticed while I did all this testing, if you have 2 computers at the same location that both have the same apple test site in the buddy list (example: appleU3test01) when one connects to the test site, the other computer lists the buddy as in use, and the second computer can not connect to it. As soon as the first computer disconnects, it becomes available to the second computer. You would think the test site can handle multiple people at the same time. In addition, each computer can connect to a different test site at the same time over the same router. I don’t know what it means, I just found it interesting.
Thanks for listening,
JimEZ Jim & Ralph, I appreciate your suggestions.
EZ - I have not had time to view entirely your website on ichat. It looks pretty complete. Too busy. Equipment conflicts I don't believe I have any. There is nothing on any of the computers except the iSight camera. No other external or internal equipment added. Very little software other than Microsoft Office 2004 and a cople of other things. They are not loaded with stuff, pretty basic.
Also each little network location works fine, the only thing I'm having trouble with is Video Chat. They all text chat to each other just fine, including the Windows machines (some locations have windows xp machines only).
Ralph - first - each Day Care location is in a different building around our community and each has a DSL line with it's own static IP from the internet service provider. Each location has one Westell Modem/Router 2200 that has been made into a modem, setting it up as a bridge as my service provider requested. And each location has a Linsys Router with the Static IP to the ISP. Each computer has it's own AIM address.
On the Modem I changed the IP address so it wasn't the same as the Linksys Router.
I want to say, I think like you that it's the modem. I got that feeling from your last post.
I have checked out my G5 and I can Video Chat to a lot of people (settings below). I restored it back to the way it was originally set up when I could video chat with the Day Care Center Office (DCCO). I can chat with my son (he has similar Linksys WRT54G Router, the version I still don't have, and an iSight camera), my parents (they have a cable modem, and an old Linksys A&G Router, iSight), my neighbor (I lent him one of my iSights, he has Verizon Fiber Optic and a Apple Extreme Base Station). All video chatted fine.
My Linksys is now set to defaults. I restored everything back. This is how it was prior to all the testing (port forwarding, etc.)
Security: Firewall protection is enabled. Block Anonymous Internet Requests, Filter Multicast, Filter IDENT (Port 113) are all checked and on. Filter Internet NAT redirection is not checked.
Administration: UPnP is Enabled.
Applications & Gaming: No Port Forwarding, No Port Triggering, No DMZ, No QoS.
The one thing different in all this is the Modem. I am using a discontinued Westel Wirespeed model; A90-210015-04.
My son is using the same type Router (different version) but a different Westell modem (I don't know which yet) He has Version DSL. The Router is set to defaults like mine is now and we conference fine.
The DCCO who I use to video chat with but can not now, has had the Modem and the Router changed. They had an old Linksys A&G router and an old discontinued Westel Wirespeed model similar to mine (the model I don't know yet). Now they have a Linksys WRT54G ver. 2 and a Westell 2200 Modem/Router (set up as a modem only).
So I'm going to work on the Modem theory first at the DCCO. I'm going to try to put the old modem back and see if it works. I can only do this on Fridays when only one person is in the office. I can't shut them down to test this. So I'll get back to you after Friday.
Thanks again for your good and helpful suggestions.
Jim
Gee, I wish they would have left the spell checker in this forum. -
My adress book is gone, what I do?????When I update IOS 6.0 SOFTWARE ajustmentsin ,was done with success but the adress book disappeared,WHAT I DO, please help me.
Best RegardsAlso replied this on : iPhone 5 Bluetooth Issues with Car Radio
I had this same issue on the KDC-X996 and called Kenwood after fighting with it for a few hours, The support tech pointed me to the Bluetooth compatibility page http://www.kenwood.com/cs/ce/bt/index.php After putting in my model for both head unit and Apple/iPhone 5s, It took me to a page that had a firmware specifically for the bluetooth unit built into the radio. NOT the normal firmware page, A bluetooth specific one. After downloading and updating my radio has no issues with the bluetooth audio controls any more and the song name and etc now work again. There is also a pdf that explains how to go about updating the bluetooth firmware
This apparently has to deal with Apple putting support for this KB:
Some car stereos require a firmware update for AVRCP 1.4 Bluetooth compatibility -
The mother of all re-boot problems.
Hi All,
I've got that re-boot problem that seems very common but the solutions out there aren't working.
Basically the computer will turn on, chime, grey screen comes up, shortly after apple logo, and then the gear starts turning, about 2 minutes later restart, process repeats.
I've tried.
- Booting from CD/Recovery Disk - Won't happen
- A million different key combinations, I've read about 10 different posts on key combinations and tried them all, including PRAM reset, boot from different source, etc.
Basically it's like my keyboard commands aren't being heard at all, but to test if the keyboard was working I pressed the caps lock button and the light was going on and off which tells me its powered. The only kind of input I have been able to acheive is by holding the mouse button down to eject the CD, other than that I have absolutly no control what so ever.
Would like any insight.
Cheers,
Jarrod.HI,
If you've had your iMac for less then one year then it's covered by the one year limited warranty.
Take it to an Apple store or an Apple certified repair provider.
Carolyn
Message was edited by: Carolyn Samit -
I just bought iphone 5 and my itunes says I need itunes 10.7 But when I look for upgrades it says I have the current version of itunes. HELP!
I am so sorry I am frustrating you. This is the first time I have used this community and am leanring as I go. I am not able to see the entire post that you leave, unless I look at it on my phone (email)--I am so sorry. You have no idea how much i appreciate your help. Yes, I see that I can get the later version of OS software, but its not availabe for immediate download. My only options appear to be having it shipped, or going to the store to purchase. And if you know of another way that I can access all of my itunes library music on my new phone withouth using itunes, I would love to hear about it.--thanks and again i am so sorry for frustrating you.
-
I have the 64bit version of itunes on windows 7. When I connect my iphone5 it says that I don't have the correct software and that I need to install itunes 64bit! And I can go no further! I've uninstalled and reinstalled but it makes no difference. I have no access to other computers so at the moment I don't have a backup for my iphone should anything go wrong.
Please Help!Hello ekbowers,
It sounds like you have installed the 64 bit version of iTunes, but you continue to the get an error message that suggests to download the 64 bit version any time you connect your iPhone 5. I understand that you have already uninstalled and reinstalled iTunes, but sometimes you may need to uninstall additional components related to iTunes to completely remove it from your system.
I recommend following the steps in this article to completely uninstall iTunes:
Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7
http://support.apple.com/kb/HT1923
Once you have completely uninstalled iTunes, you can download the 65 bit version of iTunes for Windows here:
iTunes 11.0.4 for Windows 64
http://support.apple.com/kb/DL1615
Thank you for using Apple Support Communities.
Best,
Sheila M. -
i bought my iphone secondhand, and the previous owner didnt deltete his find my iphone account, so when i restored it i know cant access my phone, i need help as i have no way of getting intouch with the previous owner whatsoever :/ help!
Welcome to the Apple community.
Unfortunately, you cannot do very much with your phone unless you get assistance from the previous owner, they should either provide you with the password to unlock it or remove their account from the phone entirely remotely through iCloud.com > Find My Phone. -
I need help!
I have iPad mini and I can't use App Store.
It always asking my credit card lnformation to download, but the apps I will download are free.
I don't know how it will work again.
Help me please!
Thank you.You need to have a payment method on file. If the apps are free you will not be charged anything. Either enter your credit card information or purchase and enter an iTunes gift card.
-
guys, I need help, im trying to the the new software IOS 7.0 and it requires 3.7 GB free space. im using the IPhone4 and it has 6.4 GB capacity. i've deleted so much and it still says I only have 1.4 GB, I dont understand where the 5GB are being used.
has any one experienced that? I cancelled my icloud account coz i tot the 5GB where there. im so confused. please help.
DeeFirst thing to try is to reset your device. Press and hold the Home and Sleep buttons simultaneously ignoring the red slider should one appear until the Apple logo appears. Let go of the buttons and let the device restart. See if that fixes your problem.
-
My itunes in computer wont let me transfer my apps to my ipad. I have the latest version of itunes. Please help. When I press sync it says its syncing but at the end the apps are still not on my ipad.
I need help. Hope you could help me.Close your iTunes,
Go to command Prompt -
(Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".
(Win XP SP2 n above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt
In the "Command Prompt" screen, type in
netsh winsock reset
Hit "ENTER" key
Restart your computer.
If you do get a prompt after restart windows to remap LSP, just click NO.
Now launch your iTunes and see if it is working now.
If you are still having these type of problems after trying the winsock reset, refer to this article to identify which software in your system is inserting LSP:
Apple software on Windows: May see performance issues and blank iTunes Store
http://support.apple.com/kb/TS4123?viewlocale=en_US -
Premiere Pro CC updated - crashes almost immediately on my mac OS X Yosemite 10.10.3. Crashes at startup, crashes with media import, crashes when creating a sequence. NEED HELP FAST> I have tried many troubleshooting solutions I found online nothing has worked.
Hi,
Sorry to hear about the experience. Please provide your computer configuration details.
Memory, Processor, Graphics card, Exact version of Premiere Pro, Error message that you are get. If you can post screenshots of the error report that would be helpful.
Thanks,
Rameez -
Need help with passcode using the "Remote" app
Hello and thanks in advance. I can't find a place on iTunes to enter the passcode from the Remote app.
PLEASE READ!!!
I have a HP Pavilion - Windows XP
I need help as well with the passcode. I went to Networking and Sharing center and clicked customize and changed the name to NetGear because that is what it says next to my WiFi on my iPhone but with my iPhone under Settings it says WiFi NETGEAR > but when I click on it, it says choose a Network. Is NETGEAR a network? How do I find or change to a Network? is this the problem? -
Hello I really need help. I have to blue tooth devices I can play music from. IHOME and a tango trx. I accidentally hit forget this device now I can't get tango back.
<Email Edited by Host>Re-pair the devices and you should be good.
Maybe you are looking for
-
Text box continuing from one page to the next
I am using LiveCycle Designer ES to create land use application forms. I need to be able to create a text box that will expand with whatever amount of information the user needs to submit. These boxes need to be able to cover anywhere from 5 lines to
-
How to share documents with iCloud and Pages?
I keep getting reminded to remove everything from iWork, but I don't really understand how to share anything (documents) on iCloud. Am I missing something? (Well, I know I am, but it isn't exactly straightforward to me.) Could someone point me to som
-
Large JVM heap sizes under windows xp?
I have a windows XP Pro SP1 box with 2 GB of physical RAM. I am using the latest jdk, 1.4.2_05. I understand that 32 bit windows by default allows 2 GB address space for each application, permanently reserving 2 GB for the OS. (There are also apparen
-
I have just imported a new roll into iPhoto5 (~160 pics / ~4MB each) and wanted to export just this roll for sharing. The photos import okay and display okay in thumbnail view and slideshow. However, when I try to export (select last roll and then sh
-
Dynamic Page that uses javascript to run an executable on the client's pc
I have an .exe file on a shared network that has to be called and executed from portal. The below code works as standalone but not from a dynamic page or an HTML portlet. Any ideas? <html> <script language="javascript" type="text/javascript"> functio