Need Help Downloading Adobe Application Manager Error A12E5

I tried to download and install multiple times but I receive the same error of A12E5.

Do you receive this error when trying to install the Adobe Application Manager? Which operating system are you using? Do you know what version of the Adobe Application Manager that you currently have installed? Finally have you tried downloading the Adobe Application Manager from the bottom right hand corner of our download page at http://www.adobe.com/downloads/?

Similar Messages

Downloading adobe application manager

I have a new Canon Rebel T41 Camera. I need Camera Raw 7.1 to edit the pictures in PSE. I am able to download the application. However, I have no idea what I do with it. I saved it on my desktop but it isn't just automatically used by PSE. I got an error stating I need to use adobe application manager. Whenever I try to download it-it seems to-the operation completes. But when I go into open it, it says the operation failed. Help!!

I have a new Canon Rebel T41 Camera. I need Camera Raw 7.1 to edit the pictures in PSE. I am able to download the application. However, I have no idea what I do with it. I saved it on my desktop but it isn't just automatically used by PSE. I got an error stating I need to use adobe application manager. Whenever I try to download it-it seems to-the operation completes. But when I go into open it, it says the operation failed. Help!!

Adobe Application Manager error 10045

I have bought Creative Cloud. However, I cannot install the software on my laptop. My system is Windows 7 x64 Professional PL.
First, the downloader of Application Manager responded with "Server does not respond in the proper manner" message. Here is my LBS.log extract:
10/15/12 11:47:37:524 | [INFO] | | Download | LBS | LBSApplicationFacade | | | ****************Starting LBS workflow*******************
10/15/12 11:47:37:565 | [INFO] | | Download | LBS | LBSWorkflowManager | | | initializing screen
10/15/12 11:47:37:597 | [INFO] | | Download | LBS | ProductInfo | | | Product locale not specified in the product information file
10/15/12 11:47:37:597 | [INFO] | | Download | LBS | ProductInfo | | | Product name not specified in the product information file
10/15/12 11:47:37:597 | [INFO] | | Download | LBS | LBSWorkflowManager | | | Bootstraping Passed
10/15/12 11:47:37:607 | [INFO] | | Download | LBS | LBSWorkflowManager | | | LBS lock acquired
10/15/12 11:47:37:617 | [INFO] | | Download | LBS | LBSWorkflowManager | | | System requirements check passed
10/15/12 11:47:39:127 | [INFO] | | Download | LBS | LBSWorkflowManager | | | deployment lock check passed
10/15/12 11:47:39:144 | [INFO] | | Download | LBS | LBSWorkflowManager | | | AAM not present so downloading is initiatied
10/15/12 11:47:39:154 | [INFO] | | Download | LBS | LBSWorkflowManager | | | Downloading Adobe Application Manager
10/15/12 11:47:39:194 | [WARN] | | Download | LBS | DownloadManifest | | | Download of the manifest file could not be started
10/15/12 11:47:42:093 | [WARN] | | Download | LBS | DownloadManifest | | | Download of the manifest file could not be started
10/15/12 11:47:51:210 | [INFO] | | Download | LBS | LBSApplicationFacade | | | ****************Closing LBS workflow*******************
I tried again a few days later with no luck. I tried from 2 diffrent locations. Then I downloaded the application manager manually from the link: http://www.adobe.com/support/downloads/detail.jsp?ftpID=4773
Now I'm getting the error 10045. Here is my DLM_Native.log:
0/18/12 01:03:40:389 | [INFO] | | | | | | | Session is created and key generated is {36D7B767-9522-40D5-8FC4-5C6A058B2FBB}
10/18/12 01:03:40:396 | [WARN] | | | | | | | Could not initialize CCM config sig file as XML data
10/18/12 01:03:40:485 | [WARN] | {36D7B767-9522-40D5-8FC4-5C6A058B2FBB} | | | | | | Some Error has come during download operation with Error type - -40, and Error Code - 10045
10/18/12 01:03:40:485 | [ERROR] | {36D7B767-9522-40D5-8FC4-5C6A058B2FBB} | | | | | | Failed to get the file size for the file (https://ccmdls.adobe.com/AdobeProducts/AAM/1/win32/AAMVersion.xml). DLE error status is -2
I tried to open the link visible in the log with Firefox - I get 403 Forbidden. The server ccmdls.adobe.com resolves to 23.67.131.235 on my computer.
I'm out of ideas, I cant find any suggestions with search engines on this stage. I paid for the software and I can't install it - please help.

Are you on a managed network? If so then your first step would be to contact your I.T. department to ensure the PDApp.exe is being given access to the Internet.
If you are on a non-managed network, i.e. home network, then please see Sign in or activation errors | CS6, CS5.5 Subscriptions, CS6 Perpetual - http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html for common reasons as to why you may not be able to connect.

Need help downloading Adobe Acrobat X Pro

I purchased Adobe Acrobat X Pro & have an empty disc cover, i cannot locate the disc and need to reload teh software to my PC after a system refresh. I cannot locate the dowload under My Order History or My Download History. Can anyone assist?

Not it’s XI, but I was told it would accept it, it seems I’ve been misled?
Would you be able to help with a link to download Acrobat Pro X?
Re: Need help downloading Adobe Acrobat X Pro
created by Pat Willener<http://forums.adobe.com/people/pwillener> in Downloading, Installing, Setting Up - View the full discussion<http://forums.adobe.com/message/5519614#5519614

Unable to uninstall cs6 beta version due to Adobe Application Manager error

A few weeks ago I installed the beta version of cs6 but never was able to run that program due to the Adobe Application Manager error I received each time I attempted to launch it. I never found any solutions on the internet so I just gave up. Recently I purchased Photoshop cs6 anyway, however, in order to install cs6 you must uninstall the beta version of cs6. Unfortunately Windows 7 will not uninstall the beta version. Each time I click on uninstall, nothing happens. Until I can uninstall the beta version, I will not be able to install my newly purchased Photoshop cs6. Does anyone have any suggestions or solutions?

Run the Creative Suite Cleaner Tool. The tool can clean up install records for any pre-release (beta) installations of these Creative Suite products.
http://www.adobe.com/support/contact/cscleanertool.html

"Product you are trying to install is not genuine" - Adobe Application Manager error message.

Trying to launch the AAM and getting the error message that says "Adobe Genuine Software Validation Failure. The product you are trying to install is not an Adobe Genuine Software and appears to be counterfeit".
I've been subscribed to the creative cloud for four months, never had any trouble before, I'm not trying to download anything and nothing on this computer is counterfeit.
Any help?

Hello,
This behavior is due to a known issue (details at http://blogs.adobe.com/psirt/2012/09/security-advisory-adobe-to-revoke-code-signing-certif icate-apsa12-01-2.html). Fortunately, the solution is simple.
You need to download the latest version of Adobe Application Manager from http://www.adobe.com/support/downloads/detail.jsp?ftpID=4773. After you install it, the error will go away.
Regards,
Amit

Adobe Application Manager Error A12E1

Whilst waiting for my Cloud Membership, I thought I would try downloading the Application Manager, however I get an error code of A12E1 and get told to come to the forums for help. I have searched and cant find out what this error code means.
I have tried to download for a second time, but still get the same problem.

Also getting this error. Windows 7-64 bit. Nether 'AAM Update Notifier' or 'AAM Registration Notifier' are running here is the %temp%/PDApp.log:
02/04/14 12:31:49:659 | [INFO] | | ASU | PIM | PIM | | | 1404 | Build Version - 2.0.0.0 (BuildVersion: 2.0; BuildDate: Mon Jun 18 2012 06:00:16 )
02/04/14 12:31:49:659 | [INFO] | | ASU | PIM | PIM | | | 1404 | Logging Level verbosity Set to 4
02/04/14 12:31:49:659 | [INFO] | | ASU | PIM | PIM | | | 1404 | CREATE PIM Instance ...
02/04/14 12:31:49:659 | [INFO] | | ASU | PIM | Utilities | | | 1404 | File 'C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\pim.db-journal' does not exist
02/04/14 12:31:49:659 | [INFO] | | ASU | PIM | PIM | | | 1404 | trying to createOrUpdatePIMDbSchema.
02/04/14 12:31:49:659 | [INFO] | | ASU | PIM | PIM | | | 1404 | Current db schema version on machine 1.
02/04/14 12:31:49:659 | [INFO] | | ASU | PIM | PIM | | | 1404 | Current db schema version to install 2.
02/04/14 12:31:49:659 | [INFO] | | ASU | PIM | PIM | | | 1404 | SUCCESS Created Tables.
02/04/14 12:31:49:659 | [INFO] | | ASU | PIM | PIM | | | 1404 | PIM Database is Up To Date.
02/04/14 12:31:49:659 | [INFO] | | ASU | PIM | PIM | | | 1404 | PIMSqlite closeDB status 0
02/04/14 12:31:49:659 | [INFO] | | ASU | PIM | PIM | | | 1404 | FREE PIM Instance ...
02/04/14 12:31:49:659 | [INFO] | | ASU | PIM | PIM | | | 1404 | Build Version - 2.0.0.0 (BuildVersion: 2.0; BuildDate: Mon Jun 18 2012 06:00:16 )
02/04/14 12:31:49:659 | [INFO] | | ASU | PIM | PIM | | | 1404 | Logging Level verbosity Set to 4
02/04/14 12:31:49:659 | [INFO] | | ASU | PIM | PIM | | | 1404 | CREATE PIM Instance ...
02/04/14 12:31:49:659 | [INFO] | | ASU | PIM | Utilities | | | 1404 | File 'C:\Program Files (x86)\Adobe\Adobe Creative Cloud\pim.db-journal' does not exist
02/04/14 12:31:49:659 | [INFO] | | ASU | PIM | PIM | | | 1404 | trying to createOrUpdatePIMDbSchema.
02/04/14 12:31:49:669 | [INFO] | | ASU | PIM | PIM | | | 1404 | Current db schema version on machine 2.
02/04/14 12:31:49:669 | [INFO] | | ASU | PIM | PIM | | | 1404 | Current db schema version to install 2.
02/04/14 12:31:49:669 | [INFO] | | ASU | PIM | PIM | | | 1404 | PIM DB Schema is up to date. Current schema version is 2.
02/04/14 12:31:49:669 | [INFO] | | ASU | PIM | PIM | | | 1404 | PIM Database is Up To Date.
02/04/14 12:31:49:669 | [INFO] | | ASU | PIM | PIM | | | 1404 | PIMSqlite closeDB status 0
02/04/14 12:31:49:669 | [INFO] | | ASU | PIM | PIM | | | 1404 | FREE PIM Instance ...
02/04/14 12:31:51:209 | [INFO] | | ASU | LWANative | LWANative | | | 1404 | Build Version - 7.0.0.468
02/04/14 12:31:51:209 | [INFO] | | ASU | LWANative | LWANative | | | 1404 | Logging Level verbosity Set to 4
02/04/14 12:31:52:009 | [INFO] | | ASU | LWANative | P7Native | | | 1404 | Start : pwa_openSession
02/04/14 12:31:52:009 | [INFO] | | ASU | LWANative | P7Native | | | 1404 | pwa_openSession
02/04/14 12:31:52:119 | [INFO] | | ASU | OPM | OPM | | | 1404 | Build Version - 7.0.0.386
02/04/14 12:31:52:119 | [INFO] | | ASU | OPM | OPM | | | 1404 | Logging Level verbosity Set to 4
02/04/14 12:31:52:119 | [INFO] | | ASU | OPM | OPM | | | 1404 | Schema version and schema compatibility version are same or greater than current
02/04/14 12:32:02:939 | [INFO] | | ASU | OPM | OPM | | | 1404 | Successfully opened opm session, db location:C:\Users\UserName\AppData\Local\Adobe\OOBE\opm.db in opm_createLibRef
02/04/14 12:32:02:939 | [INFO] | | ASU | OPM | OPM | | | 1404 | No Record found for the input fields in opm_getValueForKey
02/04/14 12:32:02:939 | [INFO] | | ASU | OPM | OPM | | | 1404 | Released OPM refrence successfully in opm_freeLibRef
02/04/14 12:32:02:969 | [INFO] | | ASU | LWANative | P7Native | | | 1404 | End : pwa_openSession
02/04/14 12:32:02:969 | [INFO] | | ASU | LWANative | P7Native | | | 1404 | Start : pwa_getDeviceID
02/04/14 12:32:02:969 | [INFO] | | ASU | OPM | OPM | | | 1404 | Build Version - 7.0.0.468
02/04/14 12:32:02:969 | [INFO] | | ASU | OPM | OPM | | | 1404 | Logging Level verbosity Set to 4
02/04/14 12:32:02:969 | [INFO] | | ASU | OPM | OPM | | | 1404 | Schema version and schema compatibility version are same or greater than current
02/04/14 12:32:04:749 | [INFO] | | ASU | OPM | OPM | | | 1404 | Successfully opened opm session, db location:C:\Users\UserName\AppData\Local\Adobe\OOBE\opm.db in opm_createLibRef
02/04/14 12:32:04:749 | [INFO] | | ASU | OPM | OPM | | | 1404 | returning size of value as:65 in opm_getValueForKey
02/04/14 12:32:04:749 | [INFO] | | ASU | OPM | OPM | | | 1404 | Successfully retreived value from opm domain:IMSLib subdomain:Default key:deviceID in opm_getValueForKey
02/04/14 12:32:04:759 | [INFO] | | ASU | OPM | P7Native | | | 1404 | End : pwa_getDeviceID
02/04/14 12:32:04:759 | [INFO] | | ASU | OPM | OPM | | | 1404 | Released OPM refrence successfully in opm_freeLibRef
02/04/14 12:32:04:769 | [INFO] | | ASU | OPM | P7Native | | | 1404 | Start : pwa_closeSession
02/04/14 12:32:04:789 | [INFO] | | ASU | OPM | P7Native | | | 1404 | End : pwa_closeSession
02/04/14 12:32:04:789 | [INFO] | | ASU | OPM | OPM | | | 1404 | Build Version - 7.0.0.394
02/04/14 12:32:04:789 | [INFO] | | ASU | OPM | OPM | | | 1404 | Logging Level verbosity Set to 4
02/04/14 12:32:04:789 | [INFO] | | ASU | OPM | OPM | | | 1404 | Schema version and schema compatibility version are same or greater than current
02/04/14 12:32:06:439 | [INFO] | | ASU | OPM | OPM | | | 1404 | Successfully opened opm session, db location:C:\Users\UserName\AppData\Local\Adobe\OOBE\opm.db in opm_createLibRef
02/04/14 12:32:06:439 | [INFO] | | ASU | OPM | OPM | | | 1404 | No Record found for the input fields in opm_getValueForKey
02/04/14 12:32:06:439 | [INFO] | | ASU | OPM | OPM | | | 1404 | Released OPM refrence successfully in opm_freeLibRef
02/04/14 12:32:06:449 | [INFO] | | ASU | OPM | P7Native | | | 1404 | Performing openIMSLibSession...
02/04/14 12:32:06:449 | [INFO] | | ASU | OPM | P7Native | | | 1404 | pwa_openIMSLibSession
02/04/14 12:32:06:469 | [INFO] | | ASU | IMSLib | IMSLib | | | 1404 | Build Version - 7.0.0.148
02/04/14 12:32:06:469 | [INFO] | | ASU | IMSLib | IMSLib | | | 1404 | Logging Level verbosity Set to 4
02/04/14 12:32:06:469 | [INFO] | | ASU | IMSLib | IMSLib | | | 1404 | Creating IMSLib instance with product Version ...
02/04/14 12:32:06:469 | [INFO] | | ASU | OPM | OPM | | | 1404 | Build Version - 7.0.0.148
02/04/14 12:32:06:469 | [INFO] | | ASU | OPM | OPM | | | 1404 | Logging Level verbosity Set to 4
02/04/14 12:32:06:469 | [INFO] | | ASU | OPM | OPM | | | 1404 | Schema version and schema compatibility version are same or greater than current
02/04/14 12:32:08:109 | [INFO] | | ASU | OPM | OPM | | | 1404 | Successfully opened opm session, db location:C:\Users\UserName\AppData\Local\Adobe\OOBE\opm.db in opm_createLibRef
02/04/14 12:32:08:109 | [INFO] | | ASU | OPM | IMSLibHelper | | | 1404 | OPMWrapper allocation succeeded
02/04/14 12:32:08:109 | [INFO] | | ASU | OPM | IMSLib | | | 1404 | This product version is for GM
02/04/14 12:32:08:109 | [INFO] | | ASU | OPM | IMSLib | | | 1404 | URL retreived from dispatchlib https://ims-prod06.adobelogin.com
02/04/14 12:32:08:109 | [INFO] | | ASU | OPM | IMSLib | | | 1404 | Created IMSLib instance with LEID:GM and endpoint:https://ims-prod06.adobelogin.com
02/04/14 12:32:08:109 | [INFO] | | ASU | OPM | OPM | | | 1404 | No Record found for the input fields in opm_getValueForKey
02/04/14 12:32:08:109 | [INFO] | | ASU | OPM | IMSLib_OPMWrapper | | | 1404 | Failed in getting value for key in OPMGetValueForKey domain:OOBE subDomain:ProxyCredentials key:ProxyUsername
02/04/14 12:32:08:109 | [INFO] | | ASU | OPM | IMSLibHelper | | | 1404 | Failed to get proxy user name from local db in getProxyCredentialsFromLocalStore
02/04/14 12:32:08:109 | [INFO] | | ASU | OPM | IMSLib | | | 1404 | Failed get proxy credentials from local store while creating IMSLib Ex instance ...
02/04/14 12:32:08:109 | [INFO] | | ASU | OPM | P7Native | | | 1404 | Performing registeration of client to group
02/04/14 12:32:08:109 | [INFO] | | ASU | OPM | IMSLib | | | 1404 | Performing IMS_registerClientToGroup..
02/04/14 12:32:08:109 | [INFO] | | ASU | OPM | OPM | | | 1404 | Performing opm_getRecords...
02/04/14 12:32:08:109 | [INFO] | | ASU | OPM | OPM | | | 1404 | returning size of value as:12 in opm_getValueForKey
02/04/14 12:32:08:109 | [INFO] | | ASU | OPM | OPM | | | 1404 | Successfully retreived value from opm domain:IMSLib subdomain:BuddyGroup key:0 in opm_getValueForKey
02/04/14 12:32:08:109 | [INFO] | | ASU | OPM | P7Native | | | 1404 | Registered Client to group successfully!
02/04/14 12:32:08:109 | [INFO] | | ASU | OPM | P7Native | | | 1404 | Performing fetch default user for clientID...
02/04/14 12:32:08:109 | [INFO] | | ASU | OPM | IMSLib | | | 1404 | Performing fetchDefaultUserInfoForClientId...
02/04/14 12:32:08:109 | [INFO] | | ASU | OPM | OPM | | | 1404 | returning size of value as:33 in opm_getValueForKey
02/04/14 12:32:08:109 | [INFO] | | ASU | OPM | OPM | | | 1404 | Successfully retreived value from opm domain:IMSLib subdomain:CSServiceMap key:OBSCURED in opm_getValueForKey
02/04/14 12:32:08:109 | [INFO] | | ASU | OPM | OPM | | | 1404 | returning size of value as:1320 in opm_getValueForKey
02/04/14 12:32:08:109 | [INFO] | | ASU | OPM | OPM | | | 1404 | Successfully retreived value from opm domain:IMSLib subdomain:SignInUsers key:OBSCURED in opm_getValueForKey
02/04/14 12:32:08:109 | [INFO] | | ASU | OPM | IMSLib | | | 1404 | Performing releaseData...
02/04/14 12:32:08:109 | [INFO] | | ASU | OPM | P7Native | | | 1404 | Default user found for client_id: OBSCURED
02/04/14 12:32:08:109 | [INFO] | | ASU | OPM | P7Native | | | 1404 | Performing fetch Access token for user...
02/04/14 12:32:08:109 | [INFO] | | ASU | OPM | IMSLib | | | 1404 | Performing fetch accessToken...
02/04/14 12:32:08:109 | [INFO] | | ASU | OPM | IMSLib | | | 1404 | Using environment:https://ims-prod06.adobelogin.com
02/04/14 12:32:08:109 | [INFO] | | ASU | OPM | OPM | | | 1404 | returning size of value as:1320 in opm_getValueForKey
02/04/14 12:32:08:109 | [INFO] | | ASU | OPM | OPM | | | 1404 | Successfully retreived value from opm domain:IMSLib subdomain:SignInUsers key:OBSCURED in opm_getValueForKey
02/04/14 12:32:08:109 | [INFO] | | ASU | OPM | OPM | | | 1404 | returning size of value as:65 in opm_getValueForKey
02/04/14 12:32:08:109 | [INFO] | | ASU | OPM | OPM | | | 1404 | Successfully retreived value from opm domain:IMSLib subdomain:Default key:deviceID in opm_getValueForKey
02/04/14 12:32:08:119 | [INFO] | | ASU | OPM | OPM | | | 4656 | No Record found for the input fields in opm_getValueForKey
02/04/14 12:32:08:119 | [INFO] | | ASU | OPM | IMSLib_OPMWrapper | | | 4656 | Failed in getting value for key in OPMGetValueForKey domain:OOBE subDomain:ProxyCredentials key:ProxyUsername
02/04/14 12:32:08:119 | [INFO] | | ASU | OPM | IMSLibHelper | | | 4656 | Failed to get proxy user name from local db in getProxyCredentialsFromLocalStore
02/04/14 12:32:08:119 | [INFO] | | ASU | OPM | IMSLibHelper | | | 4656 | Failed to get proxyCredentials from local store in setProxyCredentialsForHTTPRequest
02/04/14 12:32:08:119 | [INFO] | | ASU | OPM | IMSLibHelper | | | 4656 | Authproxy credentials set successfully in SendHTTPRequest in IMSLibHelper
02/04/14 12:32:08:119 | [INFO] | | ASU | OPM | OPM | | | 4656 | No Record found for the input fields in opm_getValueForKey
02/04/14 12:32:08:119 | [INFO] | | ASU | OPM | IMSLib_OPMWrapper | | | 4656 | Failed in getting value for key in OPMGetValueForKey domain:IMSLib subDomain:https://ims-prod06.adobelogin.com key:ConnectionInitiatedTime
02/04/14 12:32:08:119 | [INFO] | | ASU | OPM | OPM | | | 4656 | No Record found for the input fields in opm_getValueForKey
02/04/14 12:32:08:119 | [INFO] | | ASU | OPM | IMSLib_OPMWrapper | | | 4656 | Failed in getting value for key in OPMGetValueForKey domain:IMSLib subDomain:https://ims-prod06.adobelogin.com key:LastAttemptTime
02/04/14 12:32:08:129 | [INFO] | | ASU | OPM | HTTPConnector | | | 4656 | GetIEProxyInfo - No default proxy present on the user machine
02/04/14 12:32:10:379 | [INFO] | | ASU | OPM | HTTPConnector | | | 4656 | GetIEProxyInfo - Failed to get proxy for the url, error:12180
02/04/14 12:32:10:379 | [INFO] | | ASU | OPM | HTTPConnector | | | 4656 | GetIEProxyInfo - proxy Url is
02/04/14 12:32:11:149 | [INFO] | | ASU | OPM | HTTPConnector | | | 3036 | WINHTTP_CALLBACK_STATUS_HEADERS_AVAILABLE...
02/04/14 12:32:11:149 | [INFO] | | ASU | OPM | HTTPConnector | | | 3036 | HTTP Request Status code 200.
02/04/14 12:32:11:149 | [INFO] | | ASU | OPM | HTTPConnector | | | 4656 | The http request returned HTTP_Status:0 HttpCommunicator error:0
02/04/14 12:32:11:159 | [INFO] | | ASU | OPM | OPM | | | 4656 | Successfully deleted records in opm.db for domain:IMSLib subDomain:https://ims-prod06.adobelogin.com key:FailureAttempts opm_deleteRecordForFields
02/04/14 12:32:11:159 | [INFO] | | ASU | OPM | IMSLib_OPMWrapper | | | 4656 | Successfully deleted records from opm for domain:IMSLib subDomain:https://ims-prod06.adobelogin.com key:FailureAttempts
02/04/14 12:32:11:169 | [INFO] | | ASU | OPM | OPM | | | 4656 | Successfully deleted records in opm.db for domain:IMSLib subDomain:https://ims-prod06.adobelogin.com key:LastAttemptTime opm_deleteRecordForFields
02/04/14 12:32:11:169 | [INFO] | | ASU | OPM | IMSLib_OPMWrapper | | | 4656 | Successfully deleted records from opm for domain:IMSLib subDomain:https://ims-prod06.adobelogin.com key:LastAttemptTime
02/04/14 12:32:11:169 | [INFO] | | ASU | OPM | IMSLibHelper | | | 4656 | HTTPConnector response successful in SendHTTPRequest in IMSLibHelper
02/04/14 12:32:11:169 | [INFO] | | ASU | OPM | IMSLibHelper | | | 4656 | user has not selected 'Remember Me', proxy data is not saved in local store
02/04/14 12:32:11:169 | [INFO] | | ASU | OPM | OPM | | | 4656 | returning size of value as:1320 in opm_getValueForKey
02/04/14 12:32:11:169 | [INFO] | | ASU | OPM | OPM | | | 4656 | Successfully retreived value from opm domain:IMSLib subdomain:SignInUsers key:OBSCURED in opm_getValueForKey
02/04/14 12:32:11:349 | [INFO] | | ASU | OPM | OPM | | | 4656 | Successfully updated opm.db for fields domain:IMSLib subdomain:SignInUsers key:OBSCURED in opm_setValueForKey
02/04/14 12:32:11:349 | [INFO] | | ASU | OPM | OPM | | | 4656 | Performing opm_getRecords...
02/04/14 12:32:11:349 | [INFO] | | ASU | OPM | OPM | | | 4656 | returning size of value as:12 in opm_getValueForKey
02/04/14 12:32:11:349 | [INFO] | | ASU | OPM | OPM | | | 4656 | Successfully retreived value from opm domain:IMSLib subdomain:BuddyGroup key:0 in opm_getValueForKey
02/04/14 12:32:11:429 | [INFO] | | ASU | OPM | OPM | | | 4656 | Successfully updated opm.db for fields domain:IMSLib subdomain:CSServiceMap key:OBSCURED in opm_setValueForKey
02/04/14 12:32:11:479 | [INFO] | | ASU | OPM | OPM | | | 4656 | Successfully updated opm.db for fields domain:IMSLib subdomain:Default key:deviceID in opm_setValueForKey
02/04/14 12:32:11:479 | [INFO] | | ASU | OPM | IMSLib | | | 4656 | Invoking client callback function with response and status : 0
02/04/14 12:32:11:479 | [INFO] | | ASU | OPM | P7Native | | | 4656 | Proceeding with fetchAccessToken callback...
02/04/14 12:32:11:489 | [INFO] | | ASU | OPM | OPM | | | 4656 | Build Version - 7.0.0.394
02/04/14 12:32:11:489 | [INFO] | | ASU | OPM | OPM | | | 4656 | Logging Level verbosity Set to 4
02/04/14 12:32:11:489 | [INFO] | | ASU | OPM | OPM | | | 4656 | Schema version and schema compatibility version are same or greater than current
02/04/14 12:32:11:639 | [INFO] | | ASU | OPM | OPM | | | 4656 | Successfully opened opm session, db location:C:\Users\UserName\AppData\Local\Adobe\OOBE\opm.db in opm_createLibRef
02/04/14 12:32:11:639 | [INFO] | | ASU | OPM | OPM | | | 4656 | No Record found for the input fields in opm_getValueForKey
02/04/14 12:32:11:639 | [INFO] | | ASU | OPM | OPM | | | 4656 | Released OPM refrence successfully in opm_freeLibRef
02/04/14 12:32:18:329 | [INFO] | | ASU | OPM | OPM | | | 6888 | Build Version - 7.0.0.394
02/04/14 12:32:18:329 | [INFO] | | ASU | OPM | OPM | | | 6888 | Logging Level verbosity Set to 4
02/04/14 12:32:18:329 | [INFO] | | ASU | OPM | OPM | | | 6888 | Schema version and schema compatibility version are same or greater than current
02/04/14 12:32:20:069 | [INFO] | | ASU | OPM | OPM | | | 6888 | Successfully opened opm session, db location:C:\Users\UserName\AppData\Local\Adobe\OOBE\opm.db in opm_createLibRef
02/04/14 12:32:20:069 | [INFO] | | ASU | OPM | OPM | | | 6888 | No Record found for the input fields in opm_getValueForKey
02/04/14 12:32:20:069 | [INFO] | | ASU | OPM | OPM | | | 6888 | Released OPM refrence successfully in opm_freeLibRef
02/04/14 12:32:20:629 | [INFO] | | ASU | PIM | PIM | | | 6888 | Build Version - 7.0.0.427
02/04/14 12:32:20:629 | [INFO] | | ASU | PIM | PIM | | | 6888 | Logging Level verbosity Set to 4
02/04/14 12:32:20:629 | [INFO] | | ASU | PIM | PIM | | | 6888 | CREATE PIM Instance ...
02/04/14 12:32:20:629 | [INFO] | | ASU | PIM | Utilities | | | 6888 | File 'C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\pim.db-journal' does not exist
02/04/14 12:32:20:629 | [INFO] | | ASU | PIM | PIM | | | 6888 | trying to createOrUpdatePIMDbSchema.
02/04/14 12:32:20:629 | [INFO] | | ASU | PIM | PIM | | | 6888 | Current db schema version on machine 1.
02/04/14 12:32:20:629 | [INFO] | | ASU | PIM | PIM | | | 6888 | Current db schema version to install 1.
02/04/14 12:32:20:629 | [INFO] | | ASU | PIM | PIM | | | 6888 | PIM DB Schema is up to date. Current schema version is 1.
02/04/14 12:32:20:629 | [INFO] | | ASU | PIM | PIM | | | 6888 | PIM Database is Up To Date.
02/04/14 12:32:20:629 | [INFO] | | ASU | PIM | PIM | | | 6888 | PIMSqlite closeDB status 0
02/04/14 12:32:20:629 | [INFO] | | ASU | PIM | PIM | | | 6888 | FREE PIM Instance ...
02/04/14 12:32:20:629 | [INFO] | | ASU | PIM | PIM | | | 6888 | Build Version - 2.0.0.0 (BuildVersion: 2.0; BuildDate: Mon Jun 18 2012 06:00:16 )
02/04/14 12:32:20:629 | [INFO] | | ASU | PIM | PIM | | | 6888 | Logging Level verbosity Set to 4
02/04/14 12:32:20:629 | [INFO] | | ASU | PIM | PIM | | | 6888 | CREATE PIM Instance ...
02/04/14 12:32:20:629 | [INFO] | | ASU | PIM | Utilities | | | 6888 | File 'C:\Program Files (x86)\Adobe\Adobe Creative Cloud\pim.db-journal' does not exist
02/04/14 12:32:20:629 | [INFO] | | ASU | PIM | PIM | | | 6888 | trying to createOrUpdatePIMDbSchema.
02/04/14 12:32:20:639 | [INFO] | | ASU | PIM | PIM | | | 6888 | Current db schema version on machine 2.
02/04/14 12:32:20:639 | [INFO] | | ASU | PIM | PIM | | | 6888 | Current db schema version to install 2.
02/04/14 12:32:20:639 | [INFO] | | ASU | PIM | PIM | | | 6888 | PIM DB Schema is up to date. Current schema version is 2.
02/04/14 12:32:20:639 | [INFO] | | ASU | PIM | PIM | | | 6888 | PIM Database is Up To Date.
02/04/14 12:32:20:639 | [INFO] | | ASU | PIM | PIM | | | 6888 | PIMSqlite closeDB status 0
02/04/14 12:32:20:639 | [INFO] | | ASU | PIM | PIM | | | 6888 | FREE PIM Instance ...
02/04/14 12:32:21:039 | [INFO] | | ASU | OPM | P7Native | | | 5296 | Performing closeIMSLibSession...
02/04/14 12:32:21:039 | [INFO] | | ASU | OPM | IMSLib | | | 5296 | Releasing IMSLib instance ...
02/04/14 12:32:21:039 | [INFO] | | ASU | OPM | OPM | | | 5296 | Released OPM refrence successfully in opm_freeLibRef
02/04/14 12:32:21:039 | [INFO] | | ASU | OPM | IMSLibHelper | | | 5296 | OPM reference freed
02/04/14 12:32:21:039 | [WARN] | | ASU | OPM | IMSLibData | | | 5296 | IMSLibData destructor completed

Downloading - Adobe Application Manager PROBLEM

I had 2.5gb left on my C: drive (SSD) where Windows 7 64 bit is installed. I told your Adobe Application Manager to install my new Cloud Programs on E:\Adobe Programs. I have installed Photoshop, Acrobat and Dreamweaver. Now, the Adobe Application Manager program keeps telling me I don't have enough space on C: to install.
1. Is it using C: as a Temp area for downloads? If show you need to change that to the drive I am installing too or many people are going to have the same problem.
2. Is this program leaving Temp files undeleted?. I went from having 2.5 Gb to now only having 398Mb.
3. Where in the Temp File Download Area? (I need to clean it up to get my wasted disk space back, as I told it to install on E:)
Thanks,

Hi Gregory,
I'm in the same boat : I'm also running Windows 7 on C: residing on an SSD drive with 2-3GB space left, and also got the same message.
1. Is it using C: as a Temp area for downloads?
Apparently, it is. If I remember correctly, the precise message was saying something about "...unable to extract..." or something along that line. Which means the problem is even worse:
First the AAM will use our precious space on C: to download the install archive, THEN it will try to extract it (again on C:) - effectively needing about twice the space of the download (at least temporarily), and only after that (I guess) will it install to the location you gave it (E: in your case).
While I can't prove this, I'm pretty sure this is the way it works (or will work - once you have enough space left on C:)
My current workaround: I use the "regular" download pages for the various CS6 apps (i.e. from the product pages on adobe.com), which in turn will use Adobe Download Assistant (NOT to be confused with AAM) to actually download the installer archives. As opposed to its "younger brother" for the Creative Cloud, this older/simpler assistant actually let's you choose where to download. After the download I can install the products just as usual (as if Creative Cloud didn't even exist), but first choosing "trial mode".
However, they don't really go into the 30 day trial because I register them with my Adobe ID (which "knows" that I got a Creative Cloud membership) and everything's fine.
After re-opening AAM, it even showed me the CS6 apps downloaded via this "workaround" as "installed", so I guess the end result isn't any different than what I would have gotten if actually using the AAM.
(Note: If any Adobe employee reads this I'd be glad about a confirmation that this is indeed the case, though)
2. Is this program leaving Temp files undeleted?. I went from having 2.5 Gb to now only having 398Mb.
Mmmh, might be the case - although I didn't observe this. Did you still have AAM open while checking your disk space? If so, try checking again after closing it. Most programs only clean up after themselves when closing them.
3. Where in the Temp File Download Area? (I need to clean it up to get my wasted disk space back, as I told it to install on E:)
I can't exactly tell you where, but I'd suspect some directory under
c:\users\<Your Username>\Appdata\Local\Adobe
and/or maybe under
c:\users\<Your Username>\Appdata\Local\Temp
Good luck in finding it / cleaning up your C: drive. (And if not, I hope my little trick mentioned above may also help you.)
Regards,
Manuel
P.S.: Please, Adobe: Let us choose a) where AMM downloads its files and b) don't blindly assume everyone's got plenty of disk space on C: to extract gigabytes of data.

Adobe Application Manager error A12E6

I'm on a MAC OS 10.8.2, I was updating my Adobe Application Manager and received an error A12E6.
I also tried downloading AI and it says my Adobe Application Manager software is corrupt.
How do I download new AAM?
Jo

So if anyone else has this issue, it took me a while to find the download link
http://www.adobe.com/support/downloads/thankyou.jsp?ftpID=4774&fileID=4438

CS6: Adobe Application Manager - Error A12E1

Hello,
I am getting Error Code: A12E1 when trying to run Adobe Application Manager.
System: Windows 7 64-bit
Software: CS6 Production Premium CS6
I have tried the following:
Restarted
Started the program with "Run-As Administrator"
Downloaded and re-installed Adobe Application Manager
Renamed the C:\Program Files (x86)\Common Files\Adobe\OOBE folder, and tried all methods above.
Here is the entry in the PDApp.log for the install:
12/04/14 10:04:09:343 | [INFO] | | ASU | PIM | PIM | | | 2784 | This schema version does not have Applet Relationship Info Table
12/04/14 10:04:09:343 | [INFO] | | ASU | PIM | PIM | | | 2784 | SUCCESS deleteAppletRegInfoRecords.
12/04/14 10:04:09:374 | [INFO] | | ASU | PIM | PIM | | | 2784 | SUCCESS deletePackageUpgradeInfoRecords.
12/04/14 10:04:09:374 | [INFO] | | ASU | PIM | PIM | | | 2784 | SUCCESS deletePackageInstallationInfoRecords.
12/04/14 10:04:09:421 | [INFO] | | ASU | PIM | PIM | | | 2784 | SUCCESS insertPackageUpdateList.
12/04/14 10:04:09:421 | [INFO] | | ASU | PIM | PIM | | | 2784 | SUCCESS insertAppletRegInfoList.
12/04/14 10:04:09:421 | [INFO] | | ASU | PIM | PIM | | | 2784 | SUCCESS insertAppletRelInfoList.
12/04/14 10:04:09:452 | [ERROR] | | ASU | PIM | PIM | | | 2784 | Failed to create backup folder.
12/04/14 10:04:09:499 | [FATAL] | | ASU | PIM | PIM | | | 2784 | Failed to create backup folder C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\core
12/04/14 10:04:09:514 | [FATAL] | | ASU | PIM | PIM | | | 2784 | package installation failed and the return code was 50
12/04/14 10:04:09:514 | [ERROR] | | ASU | PIM | PIM | | | 2784 | Failed to install with return code: 50
Previous to this, CS6 was uninstalled, cleaner tool ran, and re-installed.
Any and all recommendations would be greatly appreciated!
Thanks!
Jayson

Jayson please see A12E1 error installing Creative Cloud products | CC for information on how to resolve error A12E1.

Problems downloading Adobe Application Manager updates

The Adobe Application Manager Installer uploaded, then when I tried to activate it, I received the error message Download Error Press retry to try again or contact customer support (503). I pressed retry several times with no success, so I'm contacting customer support as directed.

I'm not sure which Adobe sub-forum that should come under, but pretty sure it doesn't belong here.
Check the choice of forums on the main forums page http://forums.adobe.com/index.jspa

InDesign trial download - Adobe Applications manager keeps quitting unexpectedly.

When trying to download the InDesign CC App the Adobe Applications manager keeps quitting unexpectedly. I'm operating on a Mac that exceeds all of the required specs. How do I get around this?

Hi bmmavenir,
Please specify the version of Mac. Enable root account and try to Installing Indesign CC.
Enable root: http://macosx.com/forums/mac-os-x-system-mac-software/320539-enable-root-login-os-x-lion.h tml.
Regards,
Romit Sinha

Need to Prevent Adobe Application Manager for upgrading to Creative Cloud

I have successfully packaged Dreamweaver CS5&CS5.5 via Adobe Application Manager Enterprise Edition v2.1 and after a successfully deployed via SCCM Dreamweaver runs perfect. Unfortunatly upon the first launch of the icon on the desktop of "Adobe Application Manager" it's self upgrading to Creative Cloud. This is a problem. In this enterprise deployment I have updates set to manual and my AdobeUpdaterAdminPrefs.dat is set to the below which should be preventing this to my understanding <?xml version="1.0" encoding="UTF-8"?> <Preferences> <Suppressed>1</Suppressed> </Preferences>

Thank you for getting back to me, currently my work around
is to have the deployment delete the two “Adobe Application Manager.lnk”
icons from both the desktop and the start menu for each OS version. Not
exactly how I would like to have to do it however my
“AdobeUpdaterAdminPrefs.dat” does not seem to block Adobe Application
Manager from updating.
Greg

Adobe Application Manager Fehlermeldung A12E5

Wenn man über Adobe Application Manager ein update machen will kommt immer diese Fehlermeldung!
Was kann man dagegen machen?
Betriebssystem windows xp Professional.

Kann es sein, dass Dein museales Betriebssystem nicht mehr unterstützt wird?

I get an Adobe Application Manager error when I try to install NeoVoices.

When I try to install NeoVoices, I get an error that my Adobe Application Manger is possibly damaged, updates are not possible, and that I should download and install a new version of if (Adobe Application Manger.) I'm stuck. I have downloaded and installed the latest versoin of Adoble Application Manger, but it still doesn't work, and the Manager works fine otherwise. otherwise.

Is it a 32 bit or 64 bit version?

Need Help Downloading Adobe Application Manager Error A12E5

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