Need Help, Elements keeps crashing when I select the "Organize" option

Hey Everyone,
Hopefully someone here can help me out because the customer support has not been very helpful at figuring this out.
I am running Windows 7.
I purchased Adobe Premiere Elements and Photoshop at my local Best Buy, and then installed them onto my computer. When I click to open up Premiere Elements I get the a window that pops open, and it has 3 different options:
Organize
New Project
Edit Project (or something along those lines. I forget the exact title of this option).
If I choose New Project or Edit project everything is fine, and the program opens up for me and I can start working on my videos.
Whenever I select Organize, the program crashes and a crash report is generated. I am basically unable to access the program through the Organize option because it crashed and then shuts down.
The same thing happens with Adobe Photoshop when I click on the Organize option there. So far the customer support guys on line have not been able to give me any instructions that have worked to fix it.
I was hoping maybe one of you out there had a similar problem when you first started running this program and might be able to help me out. Any help will be appreciated.
Thank You,
Gerry

There can be many reasons for Organizer crash.Try the troubleshooting steps mentioned in: http://www.johnrellis.com/psedbtool/photoshop-elements-faq.htm#_Troubleshooting_Organizer_ crashes

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4 com.apple.CoreFoundation 0x907ed710 CFRunLoopRun + 52
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0 libSystem.B.dylib 0x9002c3c8 semaphorewait_signaltrap + 8
1 libSystem.B.dylib 0x90030eac pthreadcondwait + 480
2 Ozone 0x01316920 OZExecutionUnit::executeLoop() + 96
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1 libSystem.B.dylib 0x90030eac pthreadcondwait + 480
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1 libSystem.B.dylib 0x90030eac pthreadcondwait + 480
2 Ozone 0x01316920 OZExecutionUnit::executeLoop() + 96
3 Ozone 0x01316a4c OZExecutionUnit::executeLoopWrapper(void*) + 124
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5 libSystem.B.dylib 0x9002bd08 pthreadbody + 96
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1 libSystem.B.dylib 0x90030eac pthreadcondwait + 480
2 Ozone 0x01316920 OZExecutionUnit::executeLoop() + 96
3 Ozone 0x01316a4c OZExecutionUnit::executeLoopWrapper(void*) + 124
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1 libSystem.B.dylib 0x90030eac pthreadcondwait + 480
2 Ozone 0x01316920 OZExecutionUnit::executeLoop() + 96
3 Ozone 0x01316a4c OZExecutionUnit::executeLoopWrapper(void*) + 124
4 com.apple.procore.framework 0x0069f4cc PCThread::startup(void*) + 44
5 libSystem.B.dylib 0x9002bd08 pthreadbody + 96
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srr0: 0x00000000065bb630 srr1: 0x000000000200f030 vrsave: 0x0000000080000000
cr: 0x24044244 xer: 0x0000000000000004 lr: 0x00000000065bb588 ctr: 0x00000000018cde80
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r4: 0x0000000000000000 r5: 0x000000000b31f740 r6: 0x00000000066e4a00 r7: 0x000000000b31f740
r8: 0x00000000066e49f8 r9: 0x000000000b31f740 r10: 0x00000000018cde8c r11: 0x00000000066e2fa4
r12: 0x00000000018cde80 r13: 0x00000000bfffe750 r14: 0x0000000001ab7840 r15: 0x0000000001ab7840
r16: 0x0000000001ab7840 r17: 0x000000001515e010 r18: 0x0000000001ab7840 r19: 0x0000000000000001
r20: 0x00000000bfffdde8 r21: 0x00000000bfffda78 r22: 0x0000000000000000 r23: 0x00000000bfffdc58
r24: 0x00000000123425f0 r25: 0x00000000bfffdc18 r26: 0x00000000bfffde08 r27: 0x000000003ff00000
r28: 0x0000000000000000 r29: 0x0000000000000000 r30: 0x0000000000000000 r31: 0x00000000065bb4a8

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Running Firefox 26.0 on windows 7, firefox crashes when I select the "tap here to activate plugin" option for pages. Here are the last 5 crash reports:

<pre><nowiki>2ae72f48-a6a2-4072-8319-3181362da9b6 1/8/2014 8:03 AM
acd7177a-88ba-454e-b04c-535df4441201 11/4/2013 1:18 PM
bp-594a3d0b-8871-4a46-afc1-68a0e2131009 10/9/2013 9:21 AM
bp-14b9bd86-904d-4194-af05-b56842131002 10/2/2013 2:30 PM
88bf12be-122e-4edf-9bf7-c08c3827f67b 9/26/2013 11:42 AM
</nowiki></pre>
i do not get a crash reporter request/page when this happens

Unfortunately the linked crash reports have an [@ EMPTY] signature, so there is no data available that would make it possible to tell something about the cause of the crash.
Try to disable hardware acceleration in Firefox (you need to close and restart Firefox).
*Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"
*https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes
You can check for problems with current Flash plugin versions and try these:
*disable a possible RealPlayer Browser Record Plugin extension for Firefox and update the RealPlayer if installed
*disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)
*disable hardware acceleration in the Flash plugin
*http://kb.mozillazine.org/Flash#Troubleshooting

Need Help, Elements keeps crashing when I select the "Organize" option

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