Need help.....Files Cannot be found

My Ipod froze and the last resort was to do a restore. After the restore was done, Itunes library could not locate my music files. I have done everything to locate the files but cannot. Need help

Well with the ipod empty, if you can't find the songs anywhere on the system, you most likly out of luck if you had no backups on disc.
You can try to contact the music store to get back the purchased songs. there under no obligation to do so, but some have luck contacting them and getting a "Second chance" download for free.
http://www.apple.com/support/itunes/musicstore/email

Similar Messages

Help! needed original file cannot be found

I move the whole iTunes files to a new computer. I can see all the songs. I purchase a new songs and connect my ipod mini to add to my ipod. I am getting "song could not be used because original file cannot be found" error message. What is wrong?
Alex

Alex,
Are these the newly purchased songs, or songs you moved to a new computer? Do they have ! next to them? Double click on one as if to play it in iTunes, if that ! comes up and a dialogue window to tell you that iTunes cannot locate the file, you will get the option to search for it.
If you do that and iTunes still cannot locate it, it's my guess that something went amiss when you moved them to your new computer.
You said you "moved the iTunes files", but did that include your iTunes music folder?
And Alex, it's always best when posting to include details of your computer system.

Help needed - song files cannot be found

Hey guys,
Due to low space on my computer, all of my music files and folders are located on an external HD.
Recently, without thinking too much about the consequences, I have decided to make some order out of the mess I had on this external HD and I moved all of the music folders I had into one organized folder. a few days after, I tried to listen to some music using the iTunes and all of the songs were missing to iTunes due to the change I have made..a big Oops...
Otherwise than locating each song all over (a task that will definitely take days or weeks), how can I overcome this error and make iTunes "scan" in some way by itself the external HD and find the new locations for ALL of my songs?
(Of course, the basic assumption is that I don't remember all of the previous names and locations of the folders in the previous status, therefore, I cannot "undo" this situation...)
Thanks a lot!
Joe

Alex,
Are these the newly purchased songs, or songs you moved to a new computer? Do they have ! next to them? Double click on one as if to play it in iTunes, if that ! comes up and a dialogue window to tell you that iTunes cannot locate the file, you will get the option to search for it.
If you do that and iTunes still cannot locate it, it's my guess that something went amiss when you moved them to your new computer.
You said you "moved the iTunes files", but did that include your iTunes music folder?
And Alex, it's always best when posting to include details of your computer system.

ITunes Library .itl file cannot be found or created **Please Help**

I am running windows 7, and recently downloaded iTunes 10.7 Opened iTunes today for the first time since the download, and got the following message:
The iTunes Library .itl file cannot be found or created. The default locaton for this file is in the "iTunes" folder in the "Music" folder.
I uninstalled itunes completely, restarted my laptop and then reinstalled itunes again. Unfortunatley it is still not working. Please help, I need to sync my phone!!!
Any help?

Hi Renee31,
If you are having issues with the library.itl file in iTunes, you may find the following articles helpful:
iTunes: What are the iTunes library files?
http://support.apple.com/kb/ht1660
Apple Support: Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
http://support.apple.com/kb/HT1923
Regards,
- Brenden

"iPhone cannot be synced. The required file cannot be found." HELP!!

This is by far the worst problem I have ever had with the iPhone and I'm about to just give up and get a newer, better smart phone. I have an iPhone 3G and Windows 7 OS. I have updated all my software and cannot sync. I seem to be able to sync all my applications just fine as long as I am not selecting to sync my music. When I try to do that I get an error message that says: "iPhone cannot be synced. The required file cannot be found." All of my applications cease to work and I get like 1000 error screens that want to inform me of the error and they continue popping up as I close them...one after the other. I selected to convert the files to 128 kbps AAC as well in order to save space. Even if I do not select this option I get that error. I also get a number of other errors that are just frustrating, but this error is the most consistent. I am able to sync my ringtones. I get the feeling that Microsoft and Apple are making their software incompatible for a reason and I just don't appreciate it. I have tried the rememdies suggested on this message board relating to the same error message and nobody seems to know anything. Restores are useless and frustrating. Factory settings work the first time but every sync after that just fouls up my whole iPhone all over again. The same problem is occuring with my wife's iPhone as well. If I cannot get help here or they do not come up with a solution soon I will never buy another Apple product again. I'm not sure if it's an Apple or Microsoft issue, but whatever the case...it ***** BAD and needs to get fixed. I have talked to several people experiencing the same problems and they are pretty ticked off as well. It's just ridiculous.

Well, attempted again today and now my iTunes locks up whenever I select a song! Also, my Volume Mixer on my Windows 7 will not open. Just terrific. Where's my MacBook???????????????

"Cannot open Help. The file cannot be found." Error on Treo Pro

I can see a support item listed on my phone when I try to search the Help files, but when I click on that item, it gives me an error message, "Cannot oepn Help. The file cannot be found."
I am trying to block telemarketer calls, and it looks like there is a way to do it. Two help references come up - "Setting Options for rejecting calls" and "Blocking Calls." I just can't access them.
Thanks in advance!
Shan
Post relates to: Treo Pro T850 (Sprint)

From the Owners Guide http://www.palm.com/us/support/handbooks/treopro/treoproT850E_UG.pdf But I dont think its what your looking for.
Setting options for rejecting a call By default, when you reject an incoming
call, the caller is sent to voicemail. You can
change this setting so that, in addition to
sending the caller to voicemail, a text
message opens. This message contains
default text and is addressed to the caller
so that you can send the message right
away. You can also change the default text
of the message.
1 Press Start and select Settings.2 On the Personal tab, select Phone .3 Select the Advanced tab.4 To turn on the text message feature, check the Reject call with text
message box.
5 (Optional) To change the content of the message, select the text in the box and
enter the text you want.6 Press OK .

The iTunes Library.itl file cannot be found or created. The default location for this file is in the "i Tunes" folder in the "Music" folder. PLEASE HELP!!!

I have been trying for over 2 weeks now trying to get my iTunes to open up so I can use my iTunes but I have not had any luck since I up graded to the new itunes. I have tried uninstalling (all apple programs) and reinstalling and nothing seems to work. Everytime I try to open my iTunes I receive the following message - The iTunes Library.itl file cannot be found or created. The default location for this file is in the "i Tunes" folder in the "Music" folder. Please help as I'm getting very frustrated and want to throw every apple device in the trash!!!
FYI: I thought about getting the iPhone but since I"m not having very good luck getting assistance with my iPod/iTunes I think I will rethink my decision.

Found the solution.

I tried to sync my Macbook Pro photos in iPhoto with my iPod Touch. I have done this numerous times, but today I got an error message saying the required file cannot be found. At the same time all of my photos on my iPod vanished. Can anyone help me?

I tried to sync my Macbook Pro photos in iPhoto with my iPod Touch. I have done this numerous times, but today I got an error message saying the required file cannot be found. At the same time all of my photos on my iPod vanished. Can anyone help me?

Try deleting the photo cache from your computer and then re-try the photo sync - the location of the cache, and how to delete it, is on this page http://support.apple.com/kb/TS1314

Ipod cannot update. The required file cannot be found?? Any help please.

Hi,
I like many others have major problems with my Ipod, we downloaded the Itunes 6 , removed it, went back to 4.9, connected the Ipod, everything got erased. ( but it was still on the computer thank goodness, anyway now I can't put anything back on to my Ipod, it say "Ipod cannot update. The required file cannot be found"
I have Windows Xp Pro 2, what can I do, please lead me in the right direction.
Thanks

OK - Looks like your iTunes is working and has the songs you expect in it. No need to uninstall iTunes.
Are the Playlists on the iPod only, or are they in iTunes only, or are they on both? Are they populated with the songs you expect?
You can save the Playlists by 'Exporting' them individually to a PC file. Within iTunes, select (highlight) a playlist, go to File==>Export Song List and save the file to a 'Playlists' folder that you create. Save the playlists as a .txt and an .xml file (do both for each playlist: data redundancy is good).
Do you have the original photos that are on the iPod? We will have to Restore the iPod and all data on it will be erased. As you have all the necessary music on iTunes, all we would be concerned about are the photos. Or anything else you haven’t mentioned.
As long as you are satisfied with the state of your iTunes (all music and playlists present and accounted for), then you can comfortably Restore the iPod and place it all back on the unit. Restoring an iPod will not impact your iTunes. It just clears off the iPod's HD and replaces the operating system with a fresh copy. This should correct your inability to download any additional music to the iPod.
Before you proceed with the Restore below, make sure that you have copies of all the data on the iPod so you do not lose anything.
First, make sure that the iPod is fully charged.
Make sure that you have the latest iPod Updater software (if you already do, skip to *)
You also need to install the new Updater software (if applicable) by double-clicking on the file that downloads.
After you install the Updater to your PC, reboot your computer.
After rebooting, run the Updater.
* Go to: Start ==> Programs ==> iPod.
It should initialize then ask you to connect an iPod.
Connect the iPod when asked (not before) and you should have two options available: Update or Restore.
-- Choose the Restore option and it will update your iPod's firmware to the latest version and format your iPod's hard drive.
After the Restore complete, re-register the iPod with iTunes, choose your syncing preference and place the music back on the iPod. Do whatever it is you do with the photos (I just have a mini, so no experience with photos), and you should be good to go.
Post back if you have any questions. Especially if you are unsure of anything before you perform any additional processes.

I am unable to sync my ipad..i get error message " required file cannot be found" can someone help?

I am unable to sync my ipad..i get error message " required file cannot be found" Can you help me?

Some things to try in this order:
1) Make sure you designated the correct folders for music, etc.
2) Press and Hold the Home and Power buttons on the iPad until the Apple Logo appears, about 10 seconds.
3) Make sure all antivirus and firewalls are off.
4) Delete and reinstall itunes. (Back up the itunes folder first.)
Hope this helps...

Itunes error message "file cannot be found..." I know the file is somewhere since I find it when I do a system search and it plays, but can't get itunes to see it. Any help?

itunes error message "file cannot be found..." I know the file is somewhere since I find it when I do a system search and it plays, but can't get itunes to see it. Any help?

Hello pwithero,
The following article details the process of indicating to iTunes the correct location for the affected file.
iTunes: Finding lost media and downloads
http://support.apple.com/kb/TS1408
Cheers,
Allen

Whenever I try to sync either my iPhone or iPad to iTunes, I keep getting the message, "the iPhone (or iPad) cannot be synched. The required file cannot be found." My music will sync but none of my videos or photos will. Help me, please!

Whenever I try to sync either my iPhone4 or iPad I get the following message. "The iPhone (or iPad) cannot be synched. The required file cannot be found." My music will sync but none of my videos or photos will. Please help me somebody. Thanks.

I'd read a few of these other threads and make sure you really want that update

"The required file cannot be found" Help

This comes up when i'm syncing my ipod on itunes. It works for a while until this error comes up. it says 'The ipod cannot be synced. the required file cannot be found' itunes works on a different ipod with the same songs but it doesn't work for the other one. The other one is iPod (20 GB Click Wheel) and its new. I had a warranty and i got a new one but its the same version. Help please!

Well, attempted again today and now my iTunes locks up whenever I select a song! Also, my Volume Mixer on my Windows 7 will not open. Just terrific. Where's my MacBook???????????????

Just updated itunes, now "cannot be synced, the required file cannot be found." Help?

Just as the question stated. I recently updated itunes to the newest update. My ipod and the PC no longer like each other, it seems. I get the "cannot be synced, required file cannot be found" error. Help?

Ok, this error cleared up after unchecking all my photos. However, I have a large number of videos I want to add...and it only adds like 6 of them. (1) This is not a size issues as they've added in the past (2) The purple bar for the video component at the bottom only seems to include those videos it deems good enough to add, I guess. So even when the videos I want are checked, it ignores this. (3) The videos are properly named, in the correct format, and in the right folders (ie. not moved.) I don't know what to do here! I just want to watch my videos on my ipod =(

Since updating my iPhone 3GS to iOS 4.3.3 I have been unable to sync my photos! Keep getting the error message unable to sync and 'the required file cannot be found.' Please help?

Since updating my iPhone 3GS to iOS 4.3.3 I have been unable to sync my photos! Keep getting the error message unable to sync and 'the required file cannot be found.' Please help?

Try deleting the iPod Photo Cache on your computer.
http://support.apple.com/kb/ts1314

:"Required File Cannot Be Found' Ipod + Itunes Help Please.

Hey
I have accidently deleted some files from my Imac, since then I have been receiving a message in Itunes when I try to upload Photos to my Ipod which says ,'Required file cannot be found'.
Is there any downloadable software to restore the missing files?
(Would be prepared to pay for the software)
Thanks In Advance
Ricky

Never mind, I figured it out. I think the name contained a symbol that the specific file type wouldn't recognize for a file name or the file name was too long. I shortened and took out the symbol and it worked done. Then re-added them back in the track name once I had it on iTunes. All is well. Answered my own qustion before anyone had the chance to help me, I'm good ;)

Need help.....Files Cannot be found

Similar Messages

Maybe you are looking for