Need help finding my serial # for photo shop elements 12

Have photo shop elements and can't seem to find where I can get my serial number so I might download the program. I'm beginning to think I,m dumb,  I follow the instructions but the only number I have is the redemption code. Can anyone help with a simple solution that I can follow. Thanks in advance. Also the program I have is elements 12 but the disk information says i have elements 11?
Bill

  Hello John, thanks for reply but it doesent help. It is instructions on how get my serial number but does not show me where this page is so I might imput my redemption code. I've used those instrucrions 50 times or so but never get to the acctual imput screen Should I return this product. I've played with the adobe site everyday since 9/23/14. This will be my last try. I would love to have the name and e-mail of someone I might complane to.
Hope you can help
Bill

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