Need help from an ADMIN or MOD

I'm extremely frustrated with SKYPE customer service and I'm not sure what to do here. I just got done speaking to Richard I. from the Skype-Tier 2 Team in customer service and he would not help me at all. He claimed he could not add the subscription service I was asking for and when I asked to speak to his boss (someone that could make the change) he said there is no one higher that can help. Both statements, i'm sure are not true.
Here's my issue... Last month I received an email confirming my payment for Unlimited World subscription. The Premium subscription (with unlimited US calling) that I had was set to expire in June of 2015 so I was surprised (and not happy) that they were charging me 7 months early. They told me via email that they can reverse the charge but if I wanted the same promotion price on Unlimited World, they could not give it to me once this cancelation goes thru. I didn't want Unlimited World and assumed I would still have the same unlimited calling that I've had until June as my account stated.
My assumtion was wrong. They put me back on the Premium subscription which no longer has unlimited calling. I wish a took a screen shot of the page that showed my subscription was ending in June 2015 because Richard did not have any record of that and says my subscription was ending in Novmeber 2014. My account showed record of a promotion I signed up for in April 2014 which I'm guessing is what gave me the June 2015 expiration but Richard would not elaborate on the details of that promotion or honor it since it was a free promotion.
Financially this is not a big deal. This is only $30 worth of Skype service but at this point, it's about Skype honoring a promtion I signed up for and doing what's right. I just signed up for a skype phone number and I need unlimited calling in the US but I'm nost sure I want to give Skype any more of my money. This has been absolutly horrible customer service.
If an ADMIN or MOD has any suggestions for me, please advise.
Thanks
Robert

rstemen wrote:
1. Last month I received an email confirming my payment for Unlimited World subscription. The Premium subscription (with unlimited US calling) that I had was set to expire in June of 2015 so I was surprised (and not happy) that they were charging me 7 months early.
2. They told me via email that they can reverse the charge but if I wanted the same promotion price on Unlimited World, they could not give it to me once this cancelation goes thru.
3. I didn't want Unlimited World and assumed I would still have the same unlimited calling that I've had until June as my account stated.
4. . They put me back on the Premium subscription which no longer has unlimited calling.
5. My account showed record of a promotion I signed up for in April 2014 which I'm guessing is what gave me the June 2015 expiration
Hello again,
1. That was on 11/27/14. The order was for the Unlimited World 12 months Subscription which cost $59.88. This was the annual renewal of the same Subscription and same price which you had originally ordered on 11/30/12. The annual renewal was subsequently reversed. I'm not sure what you mean by your reference to being billed 7 months early.
2. What promotional price were you originally offerd?
3. Which unlimited calling? Unlimited USA/Canada?
4. All Premium Subscriptions have unlimited calling to selected countries - including the USA.
5. We don't have any Subscriptions with a 14 month duration.
6. If you just want unlimited calling to/within the USA then the Unlimited USA/Canada Subscription @$2.99 per month will do that.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

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