NEED HELP! G550 Serial Number rejected when attempting to obtain parts

I have a G550 that I need a speaker/headphone jack to replace the worn out one in the unit. My problem is that no matter how I enter the serial number and model type, I cannot access the parts lookup. Apparently when this model was made, the folks on the assembly line did not put the complete serial number on the bottom of the unit. Nor did they put the correct Model/Type there either. At least not entries that are on the invoice for when we purchased it, nor in the BIOS listing.
I need to obtain this part soon to put this machine back in place. Here is what I have:
Model/Type on bottom of laptop: 2958-PRC4
Model/Type on invoice/BIOS: 2958-9PU
Serial Number on bottom of laptop: CB********
Serial Number on invoice/BIOS: 1S295*****-BU27*****
I can see where the long version of the serial number is merely a congolmeration of the model/type and the serial number on the bottom of the laptop.
What is so frustrating is that I had connected with Lenovo on chat and that was a very displeasing experience with a less-than-splendid person on the Lenovo end. I contacted Lenovo phone support and apparently got a person who got out of bed on the same side as the chat person did and that was a much less-than-splendid experience. I am hoping there is someone on this forum or someone from Lenovo who reads this and can help me.!
serial numbers removed due to your own safety

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Need help retrieving serial number, please.

I made a thread about this last night but it must have been deleted for some reason?
So I got Adobe Premiere Elements 11 for christmas and had it installed on my student laptop. When I graduated this last spring I got a new laptop and didn't think anything of it. Last night I went to install Premiere on my new laptop and upon install it asked for my serial number. I did not write it down and I do not have my old laptop to retrieve it. I tired typing in the redemption code on the Adobe site but it just says that the code is invalid (obviously because it has already been redeemed). I also did not register this product so if I log in to Adobe and go to "My Products" it is not in there. Can someone please help me out here! I really need this program to work. There has got to be a way to retrieve this serial number. There has got to be a data base someone can look in? Please help!
Thank you,
-Trent

So as long as I have this redemption code I should still be able to link it to my serial number. I just need to get in contact with Adobe themselves.
I am just speculating here, as John T. is, as well, but your experience, regarding the typing in of that Redemption Code, on the supplied Web site, seems to be a "one-time deal." That seems to be borne out by your experience.
Now, it might (speculation again, as I have never had an educational version of any Adobe product) be useful to have that Redemption Code, when talking to Adobe Customer Support (not Technical Support), as they might be able to track backward, and use that to find your S/N. I would try Live Chat first, BUT keep the idea of a direct telephone call, as "Plan B."
Unfortunately, no one here works for Adobe - we are but mere users, and mostly users with a regular PrE license, and not an academic license. When it comes to academic license questions, I always go to John T. Smith, as he was in a university system, and has several academic licenses in his history. He's my "go-to guy" for any academic version questions, 'cause he's "been there - done that." However, and even with his vast knowledge, he is powerless to help you, beyond suggestions. Only Adobe can do that.
Please let us know if Adobe Customer Support (either Live Chat, or via telephone) was able to help you, as you will be educating us all.
Good luck, and please do followup on this thread, as we can all benefit.
Hunt
PS - I will second John T's suggestion of making copies of everything, should there be a problem in the future. For instance, I have my S/N for every version of Photoshop one a label on the media (mine go back to diskettes), on the box (if I still have that) and one the front and also first page of the manual (they used to have nicely printed manuals, back several versions). I could give you my S/N for version 2.5, through CS 6, even though the S/N format changed three times over the decades. Make copies.

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Please refer the knowledge base article: http://helpx.adobe.com/x-productkb/global/redemption-code-help.html.
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Brami wrote:
I am beginning to think that this is the issue - i have downloaded the CC version - why are they not the same serial number. ALSO Adobe is really hard to navigate - i can't even find the stand alone version to download.
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I'm trying to carry out software update for FCP 5.1...
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http://discussions.apple.com/thread.jspa?threadID=1015113&tstart=50

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It sounds like you bought an upgrade from Adobe. How much did you pay? The upgrade is about $80, and the non-upgrade is about $150. If you bought an upgrade version and had no previous version, you would see what you're seeing.
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Hal

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i know extremely frustrating that there is no one to contact!
i got my friend to help not sure if your having the same problem but i had to download stuffit expander from the app store to expand the zip files that you initially download you should be able to open them and enter serial number from there
don't know if that helps theres no where that tells you how to do that so its extremely frustrating..
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>enter my CC serial number
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http://helpx.adobe.com/creative-cloud/help/install-apps.html
http://forums.adobe.com/community/download_install_setup/creative_cloud_faq
what is http://helpx.adobe.com/creative-cloud/help/creative-cloud-desktop.html
Cloud Getting Started https://helpx.adobe.com/creative-cloud/topics/getting-started.html
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And what exactly? You need to explain better and provide the necessary technical information like system specs.
Mylenium

NEED HELP! G550 Serial Number rejected when attempting to obtain parts

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