Need help getting out of safe mode.

It is my mother's thinkpad model 1838A11, I downloaded games for her through google play store, the apps show up in the apps section in the settings but no where else.  Can't find them or play them, then noticed down in the bottom corner it says safe mode, I have very little experience with tablets but safe mode doesn't sound good to me. Could someone please tell me how to get it out of safe mode or tell me what else the problem may be, I've  shut it off and back on while holding volume up and other things, but safe mode still pops up.
Thanks.
Solved!
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You are very welcome Ghoss! Thank you for using the Support forums
If you continue to have problems with the volume button do not hesitate to contact your support center. You can verify your warranty status here.
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Catie
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