Need help getting rid of Trovi virus on Safari and Chrome. Cannot use the instructions Apple sent because the copy command under the edit tab does not work.

I use OS X 10.9.5. I have a trovi virus on Safari and Chrome. Yesterday I thought I had gotten rid of Trovi, but it's back on both my search engines. The directions Apple sent yesterday do not work; the copy function under the edit tab is grayed out and non-responsive. Can anyone help me to get rid of this virus? Thanks.

Are you referring to these instructions?
Remove unwanted adware that displays pop-up ads and graphics on your Mac - Apple Support
If so, be sure to read the instructions carefully, and note that you will need to repeat the numbered steps in the Conduit/Trovi/SearchProtect removal instructions for each line shown, not all together.
If those instructions aren't working for you, for whatever reason, try my Adware Removal Guide. It provides similar instructions, worded differently, as well as an app (AdwareMedic) that can help you do the removal automatically.
(Fair disclosure: I may receive compensation from links to my sites, TheSafeMac.com and AdwareMedic.com, in the form of buttons allowing for donations. Donations are not required to use my site or software.)

Similar Messages

  • I am using firefox 3.6.17 i upgraded it to 4.1.but it does not work properly sometimes it opens every website and most of the time it does not work . so what is the problem please help . thank you

    i am using firefox 3.6.17 i upgraded it to 4.1.but it does not work properly sometimes it opens every website and most of the time it does not work . so what is the problem please help . thank you

    Did you check your security software (firewall)?
    A possible cause is security software (firewall) that blocks or restricts Firefox or the plugin-container process without informing you, possibly after detecting changes (update) to the Firefox program.
    Remove all rules for Firefox from the permissions list in the firewall and let your firewall ask again for permission to get full unrestricted access to internet for Firefox and the plugin-container process.
    See:
    * [[Server not found]]
    * [[Firewalls]]

  • How does one do a two way contacts sync between an iphone and outlook? Most of the community has answered as this to be "always so", but it does not work! Changes made on outlook get done in my iPhone, but it does not work the other way around!

    How does one do a two way contacts sync between an iphone and outlook? Most of the community has answered as this to be "always so", but it does not work! Changes made on outlook get done in my iPhone, but it does not work the other way around!

    Close the tab the web page is loaded in (command - W).

  • Some songs on my iPod have "duplicates" that I want to get rid of. I need help getting rid of them.

    So I just got my iPod touch 5th gen yesterday and with the new iTunes and ios, it's all really stupid and confusing. Just as I thought I was satisfied with the music on my iPod, I find out that some songs have two versions.
    I downloadable songs from both my account and my brother's account. I read the message that I can't do the whole download of past purchases for 90 days and went on since it didn't really seem to effect anything on my 4th gen. Now I have 800+ songs on my iPod and I guess Apple decided to get rid of being able to delete songs right from the device. So I delete all the songs from my iPod, go into iTunes on my computer, sign into my brother's account, and download the songs from there that I wanted. Now I have about 300-400 songs downloaded on my computer in iTunes. I sync all the music to my iPod and now I think I'm satisfied. But when I go to some of the artists, it has one song that's ok to play and then it has the same song that can't be played with the cloud button next to how long the song is.
    It's not a big deal, but it really bothers me. How can I get rid of the one that has the cloud next to it. Thanks for the help!

    The Cloud by the song indicates that is is an iTunes purchase but it is not downloaded on the iPod. If you only want download iTunes purchases to show in the Music app go to Settings>itunes and pp Store and turn off Show aLL.

  • Need help getting rid of Safari popups on Macbook air.

    Yesterday I chose to download some kind of program that was supposed to let me download content on a certain website - when I was getting ready to install the program there was a selection bubble I didn't see until the last second that said i would allow mackeeper to install on my computer. After seeing that i realised that the program was obviously no good and stopped the download as soon as possible but i fear it was too late.
    The first issue that I noticed was that Safari preferences won't let me open new tabs with my top sites anymore. I can select the option but as soon as I click out of preferences it seems to reset or something and just goes back to opening new tabs and windows with my homepage which is the apple website.
    I didn't notice any other issues after that that I can remember but last night I upgraded my system to the Yosemite software and as soon as it completed I noticed a HUGE increase in the amount of safari popups I get - like everytime I click on a link I get a new tab opening with ads from mackeeper2 or adcash or something like that and I'm also getting little popups that open on the webpage Im on. I tried downloading the adblock and javascript blocker extensions and Im getting the little notifications saying that its blocking about 5 popups per page i visit but its still doesn't stop the new tabs opening everytime I f***ing click on anything.
    Also I don't know if this is related but I haven't been able to log into my yahoo account either - i put in my password and it seems to let me in but then when i try to ask a question on yahoo answers it keeps asking me to log in again.

    Click here and follow the instructions, or if there’s a type of adware not covered by them on the computer, these ones. If you're willing to use a tool to remove it(you don't need to, but may find it easier), you can instead run Adware Medic; this link is a direct download.
    (122030)

  • I need help getting rid of Adobe Flash Player

    First - cor-el, thanks for your suggestion (reply form won't let me enter a reply).
    Now, my problem: I use very slow dial-up. I cannot have a Flash Player on my computer or nothing else opens. When I downloaded Adobe Reader 8, somehow Adobe Flash Player 10 downloaded with it. It is messing up my Internet use. When I tried to remove it in Add or Remove Programs, and with Adobe's downloadable remover, a notice opens saying it will remove the Flash Player when Windows Messenger is closed. But Windows Messenger isn't open. I never use it. Adobe states “Due to recent enhancements to the Adobe Flash Player installers, you can now remove the player only by using the Adobe Flash Player uninstaller.” Surely there must be a way to find the components and delete each one. Can anyone tell me how to do that? Or maybe suggest something else besides reinstalling the operating system again (I did it two weeks ago -- took all day with help from Dell techs on the phone) and living without Adobe Reader?
    == Operating system ==
    WinXP

    First, a quick workaround.
    In Firefox,
    Tools> Addons
    Plugin Tab
    Locate Flash Player on the list and press disable.
    Restart Firefox.
    That should at least prevent it from running in Firefox and slowing down browsing. I think.

  • Need help getting Tomcat 5.0.28 to start (and stop, eventually)

    Hi!
    I am such a newbie to the Terminal and writing scripts, so please forgive my naiveté. I have successfully installed Tomcat in my /usr/local directory, but I am having trouble creating files to start and stop Tomcat, per the instructions on the following page:
    http://developer.apple.com/internet/java/tomcat1.html
    I've followed the directions but continue to get the following error after I execute ~/bin/start_tomcat.
    -bash: start_tomcat: command not found
    My file contains the following code:
    #!/bin/sh /n
    export CATALINA_HOME=/usr/local/jakarta-tomcat-5.0.28 /n
    export JAVA_HOME=/usr /n
    $CATALINA_HOME/bin/startup.sh /n
    If anyone can help me, I would really, really, really appreciate it!
    Thanks!
    PowerBook G4 12"   Mac OS X (10.4.5)  

    Why are there all those "/n" there? Either you or the place you copied from has the wrong slash. But still, it's wronger than that to have them at all: "\n" means a newline (i.e., press "return") not the actual "backslash en" characters. Sometimes people post code with those \n visible: by making it explicit where a line-break should be, one doesn't have as much trouble when a web browser reformats the text and puts line breaks where they don't belong.

  • Need help getting multiple user accounts access an app and its data

    Hello All,
    We recently got a new iMAC. We set up 3 user accounts in it. Two are admin accounts (one for me and one for my husband). The third is a user account with parental controls turned on (for our kid). Here is the basic setup:
    1. Accnt1 - admin
    2. Accnt2 - admin
    3. Accnt3 - user
    Now, I installed the complete national geographic application on the iMAC along with all the data. This is a 6 CD set that took several hours to install. I installed it logged in with Accnt1 (please see above). This installed all the data (150 years worth of data) onto the Documents folder for Accnt1.
    The installation was successful and when I launch the application, I can view all the data from Accnt1.
    So what is the problem? I tried logging in from Accnt2 and Accnt3. While the applciation is visible and will launch from both those user profiles, no data gets displayed. My guess is that this is because the data from the 6 CD's got installed onto the Documents folder for Accnt1 which is not viewable/accessible from Accnt2 and Accnt3. Therefore, nothing gets displayed.
    How do I fix this issue without reinstalling the software so that ALL 3 user accounts on my iMac can access the application AND its data?
    My guess is that I will have to provide user permissions/access to the Documents folder for Accnt1 such that both Accnt2 and Accnt3 are read/write. I tried to do that via the Finder and 'More info' operation wherein I click on the tiny lock icon at the bottom of the screen and add Accnt2 and Accnt3 as read/write. But this does not fix the problem for ALL folders further down and I dont want to fix each and every folder.
    Is there a quick way to resolve this problem? Can I fix this issue via a terminal window with a command?
    Please do help me out.
    Thanks in advance
    Anonymous76

    Move the data folder out of A's documents folder and into /Users/Shared. Then, control-option-command-drag the data folder from its new location back to its original location in A's documents folder. This makes an alias. Log in to the other user accounts and repeat the process for making aliases, to each user's Documents folder.
    You might also contact the developer and politely suggest that they learn how to write programs properly for Mac OS X.

  • How can I get rid of Browser hijacker in Firefox and Chrome please?

    I was on a website today and it was full of pop up ads. I think I might have clicked on something by mistake and all of a sudden my webpage was being redirected every time I tried to do something. The last one led me to a blank page with something about adcash.com in the url - it was just a url in the toolbar in a blank page. can anyone tell me how I can get rid of this? I have a Macbook 2011. I am new to Macbooks so I will need someone to explain the help simply. Many thanks in advance.

    The pop up is likely due to malware ..
    Run the removal tool here >    The Safe Mac » Adware Removal Guide
    Very easy to use, it's safe, and only takes a minute or two.

  • How can I get multiple users to be able to share the music on iTunes? I've tried Home Sharing, but it does not work properly.

    How can I get home sharing to work on my mac mini for multiple users? It says it is working, but it never shows up in the left hand column.

    Gino Cerullo,
    Thanks for your response. I tried all that myself. In fact, last night, it all worked fine on all users. This morning, no Home Sharing would show up. It is really weird because some setting must have changed, but I did not knowingly changed anything, and now all the obvious fixes don't work. In fact, if I turn off Home Sharing and turn it back on, then it comes up only until I hit the "done" button on the set up page and then it goes away from the left hand column again. The ADVANCED drop down tab says it is on, but it is not there.
    Thanks anyway.
    Edzell

  • If you check the don't show this again box when closing multiple tabs, how do you get it to warn you when closing multiple tabs, or to save previous tabs? Checking the warn me when closing multiple tabs box under tools/tabs does not work to solve this?

    I accidentally checked the do not ask me again box when closing multiple tabs. Now I no longer get a warning when closing multiple tabs, and it saves my previous session. I have tried checking and un-checking the warn me box under tools which has not worked. If I open a second window and try to close multiple tabs it will warn me but not on the first window.

    You can reset the warn prefs on the about:config page via the right-click context menu.
    browser.tabs.warnOnClose , see http://kb.mozillazine.org/About%3Aconfig_entries
    browser.warnOnQuit , see http://kb.mozillazine.org/browser.warnOnQuit
    browser.warnOnRestart , see http://kb.mozillazine.org/browser.warnOnRestart
    To open the <i>about:config</i> page, type <b>about:config</b> in the location (address) bar and press the "<i>Enter</i>" key, just like you type the url of a website to open a website.<br />
    If you see a warning then you can confirm that you want to access that page.<br />

  • Need help getting rid of those ASX:ABAP tags from the generated XML file!

    I was able to transfer xml data from abap internal tables to a string.
    Here is the content of the string:
    <?xml version="1.0" encoding="iso-8859-1"?>
    <asx:abap version="1.0" xmlns:asx="http://www.sap.com/abapxml">
    <asx:values>
    <DATA>
    <item>
    <UOM1 />
    <UOM2>L</UOM2>
    <GL_PR_SEG />
    <RECORDMODE>A</RECORDMODE>
    </item>
    </DATA>
    </asx:values>
    </asx:abap>
    Now my goal is to strip out a couple of tags out of that string directly using xslt.
    Do you know of any way i could take out the <asx:abap> and <asx:values> tags using an xslt program. I'd like to be able to strip them out directly from the string itself.

    its not function. its within abap.
    within your abap program, the xml code is in a string for example xml_string .
    use
    replace all occurrences of '<ASX:ABAP>' in xml_string with '' .
    replace all occurrences of '</ASX:ABAP>' in xml_string with '' .
    replace all occurrences of '<ASX:VALUES>' in xml_string with '' .
    replace all occurrences of '</ASX:VALUES>' in xml_string with '' .
    Hope this solves your issue.
    If your question is answered, reward the helpful answers with points and close the thread.
    Regards
    Raja

  • Need help getting all white background for jewelry pics and resizing help for my website

    Can someone please help me?  I'm completely new to photoshop and I have elements 12 and I need to make the background all white for my jewelry photos.  I have googled instructions but a lot of my jewelry has chain in it so it's hard to select, erase etc.  I have no idea what I'm doing.  I also need to resize my photos to 400x400 but when I do they distort.  Someone told me I can collect the background color and then resize the canvas but again I'm a complete newbie and none of this makes any sense to me.
    Thank you

    no worries.
    you mentioned that you have tried a number of driver packs, to no avail.
    can you confirm if you've tried this: http://support.lenovo.com/en_US/downloads/detail.page?DocID=DS012809
    ThinkPad 2x2 11a/b/g/n Wireless LAN PCI Express Half Mini Card Adapter for Windows 7 (32-bit, 64-bit), Vista (32-bit, 64-bit) and XP
    found in the X120e driver matrix, here: http://support.lenovo.com/en_US/research/hints-or-tips/detail.page?&DocID=HT072377
    cheers.
    English Community   Deutsche Community   Comunidad en Español   Русскоязычное Сообщество
    Community Resources: Participation Rules • Images in posts • Search (Advanced) • Private Messaging
    PM requests for individual support are not answered. If a post solves your issue, please mark it so.
    X1C3 Helix X220 X301 X200T T61p T60p Y3P • T520 T420 T510 T400 R400 T61 Y2P Y13
    I am not a Lenovo employee.

  • How can I get rid of those icons in safari and have a listing of bookmarks as well as the according web addresses

    Hi, I just upgraded to Yosemite and have a huge problem.
    There are only icons for the bookmarks, however I need the name and the website address in a list view as I cannot handle over 6,000 bookmarks in an icon window... any suggestions?

    Hi annmeyercom,
    Welcome to the Apple Support Communities!
    I can understand wanting to organize and arrange your Safari bookmarks in a way that is beneficial to you. There may be a couple of different solutions to this. The attached article explains how you can see your bookmarks using the Show or hide the sidebar button as well as enabling the Favorites bar which is similar to previous versions of Safari.
    Safari 8 (Yosemite): Use bookmarks
    Have a great day,
    Joe

  • I am a serviceman deployed to East Africa, and I bought an itunes gift card but cannot use it to purchase anything because itunes sends me to the billing page for a credit card but I only want to use the gift card, how do I get pass that?

    Hello, deployed an want to use an itunes gift card after I put in the number to use it and purchase music itunes continues to take me back to the credit card billing page. I only want to use the gift card, how to I get pass the credit card billing page. Also as soon attempt to put in my new credit card number it immediately times out can this be associated to where I'm located?

    Go to your account on your computer and set the credit card to none. This will allow you to use the gift card.

Maybe you are looking for

  • Using pico or nano to edit text file in ssh connection to remote osx host

    Hi everybody! I can not get thru to a point when I'll be able to edit files on a remote osx comuter with pico or nano editors. When I connect thru ssh and start pico it says Error opening terminal: network I am a newbie to Unix beast. Vi is too compl

  • Attempting to Update-iTunes refuses to allow re-direct to correct drive

    After much work - and major hostility, I was able to get the previous version of iTunes to download on my secondary drive (H:) However, when I attempt to upgrade to the 7.7 version it insists on downloading/running on the I: drive WHICH DOES NOT EXIS

  • How can I get the french version of Firefox

    J'ai mis à jour mes applications avec le logiciel MacKeeper, et il m'a installé une version en anglais. Comment puis-je retrouver la version française?

  • Data Services setting - 'Off When Roaming'

    Does anyone know if it is possible to lock the 'Data Services' setting under 'Mobile Network Options' to 'Off When Roaming' WITHOUT the use of a BES?

  • JUnit3.8.1 Fails Installation Test?

    Can I get JUnit help here or is there a better place to go? The installation test failes with the following: D:\Program Files>java junit.textui.TestRunner junit.samples.AllTests Class not found "junit.samples.AllTests"This class currently is located